Inside Retail
APRIL 7, 2022
Australian e-commerce retailer Kogan has branched into insurance through a new long-term agreement with OBE Insurance. Kogan has a number of subsidiary business divisions under its brand and this new addition will have QBE provide customers with home, motor and CTP insurance under the Kogan label. The insurance products will be underwritten by QBE and Kogan will earn a commission on sales of its policies.
Retail TouchPoints
APRIL 7, 2022
Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy. Mickey Mericle.
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Retail Wire
APRIL 7, 2022
Walmart is launching a new training program for truck drivers in Delaware and Texas. The 12-week program, which will initially be open to supply chain associates working near the training centers, will lead to individuals earning a commercial driver’s license and driving for the retailer. Walmart is also raising pay for drivers who can now earn up to $110,000 working in their first year with the retailer.
Retail TouchPoints
APRIL 7, 2022
Livestreaming. Social commerce. Augmented reality. Those are just some of the emerging technologies that use inspiration and interactivity to capture the customer’s attention and drive conversion to site. They’re exciting, buzzy and cool, and retailers can’t wait to try them. But to do it right, retailers first need to solve for what I call “inspiration clickbait.” All online shoppers have experienced it firsthand.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
APRIL 7, 2022
A 75sqm retail space at Sydney’s Circular Quay has sold for $11.5 million, setting a new Australian retail record. The rate per square metre was $153,358 – $20,000 above the previous record set just two months ago. The site, currently tenanted by Guylian Belgian Chocolate cafe, is located on Opera Quays Boulevard and has a spacious outdoor dining area, offering picturesque views of the Sydney Harbour Bridge and the Opera House.
Retail TouchPoints
APRIL 7, 2022
The craze for curbside pickup accelerated by COVID has hit the convenience store segment. Quality Mart will pilot “virtual drive-thru” technology from the SWIPEBY curbside and pickup platform at five of its North Carolina locations. In addition to the Quality Mart pilot, c-store chains in New England and on the West Coast will begin offering SWIPEBY services over the next few months, according to the solution provider.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
APRIL 7, 2022
Consumer rewards app Fetch Rewards has raised $240 million in equity and debt in its latest funding round, bringing the company’s total funding to date to more than $500 million and setting the app’s valuation over $2.5 billion. The consumer-facing app incentivizes shoppers to submit their receipts (both paper and digital) in return for rewards, allowing Fetch to capture real-time purchase data from its current active user base of 13 million shoppers.
Cisco Retail
APRIL 7, 2022
Chatbots are a rising support model. With the advent of artificial intelligence and machine learning, chatbots can often provide resolutions to issues faster and more accurately than human support agents. According to Business Insider , 40% of internet users worldwide prefer interacting with chatbots instead of human agents virtually. By 2024, Insider Intelligence predicts that spending on chatbots worldwide for consumer retail alone will reach $142 billion—compared to $2.8 billion in 2019. ?
Retail TouchPoints
APRIL 7, 2022
MakerSights has released Line Efficiency, an analytics feature designed to illustrate the incremental appeal of each product within an assortment. Line Efficiency aims to provide insight into a product’s unique audience, information that merchandisers can use to make informed decisions about which items to adopt or drop, as well as identifying the right products for each channel and region.
Cisco Retail
APRIL 7, 2022
IoT Management at scale. Cisco DNA Spaces IoT Services provides tools to manage a myriad of IoT devices easily. However, the management of these IoT devices was still a manual operation. Each IoT device had to be individually onboarded and configured. If there was an error, it needed to be manually reconfigured. This becomes cumbersome as the number of managed devices increases.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
APRIL 7, 2022
Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Case in point: the Kroger Zero Hunger Zero Waste initiative. Barbara Connors. “We began this platform as a strategic mission to solve big systemic problems across food insecurity and food waste,” said Barbara Connors, VP of Com
Cisco Retail
APRIL 7, 2022
Powered by the best Cisco technologies (Catalyst, Meraki, Webex, Cisco DNA Spaces), Smart Workspaces will transform the employee experience forever. Never since the Industrial Revolution have we seen such a seismic shift in the very definition of ‘going to work’ Commuting to work will need to be justified by workplaces that are more safe, productive, and favorable than remote working.
Retail TouchPoints
APRIL 7, 2022
Long-time Zappos.com executive Scott Schaefer, who has been serving as the retailer’s acting CEO since December 2021, now has the job on a permanent basis. His career with Zappos began 14 years ago as the company’s treasury analyst. Prior to serving as the company’s acting CEO Schaefer was Zappos’ VP of Finance. Before to joining the company, Schaefer worked in analyst roles with financial planning company Davenport Wealth Management and professional services firm Ernst & Young.
Cisco Retail
APRIL 7, 2022
The noisy neighbor syndrome on cloud computing infrastructures. The noisy neighbor syndrome (NNS) represents a problematic situation often found in multi-tenant infrastructures. IT professionals associate this figurative expression with cloud computing. It comes manifest when a co-tenant virtual machine monopolizes resources such as network bandwidth, disk I/O or CPU and memory.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
APRIL 7, 2022
The recent $1.5 billion funding round for Fanatics is being led by the NFL , which invested $320 million into the online sports platform valued at $27 billion. Additional investors include the NFL Players Association , MLB and its players’ union, the NHL , Alibaba Co-founder and Brooklyn Nets Owner Joseph Tsai, and Paris Saint-Germain soccer team Owner Qatar Investment Authority , according to CNBC.
Inside Retail
APRIL 7, 2022
Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Even people that were ‘tech fearful’ prior to Covid lockdowns – like my 85-year-old mum – have become more comfortable with the online shopping process. Now they’ve got a taste for the ease and convenience and the thrill of endless parcels arriving at the front door, the appetite to continue is strong.
Retail TouchPoints
APRIL 7, 2022
Walgreens has partnered with Blue Shield of California to expand in-person and virtual care options through the launch of 12 additional Walgreens Health Corner locations in the San Francisco Bay Area and Los Angeles County. There are currently 12 Walgreens Health Corner locations in the region and an initial eight more will open by the middle of 2022.
Inside Retail
APRIL 7, 2022
Inside Retail: What’s it like working at a toy retailer? Is it as fun as it looks from the outside? Lian Yu: In short, it is absolutely as fun as it looks. Working for Toys“R”Us means I’m able to preview the latest toys every single day and perhaps most importantly, I get the chance to play with them too which brings back lovely childhood memories. .
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail TouchPoints
APRIL 7, 2022
Richard Liu will pass the CEO mantle of the company he founded, JD.com , to its current president Lei Xu. Xu will join the ecommerce and tech giant’s Board of Directors and Liu will stay on as Executive Chairman. Liu is just the latest high-profile Chinese tech boss to step down in the midst of increased government scrutiny of China’s domestic technology sector.
Inside Retail
APRIL 7, 2022
Queensland-based start-up Sheetly has launched the first subscription linen service in Australia, with consumers in Brisbane and Sydney now able to have fresh sheets and towels delivered to their door on a regular basis. The service is designed to appeal to time-poor Aussies who may already be buying meal kits, toilet paper and other household items on a subscription basis, and are comfortable with the idea of not owning their sheets and towels, as long as they don’t have to clean them.
Retail Focus
APRIL 7, 2022
For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Finding the capacity and headspace to research your options might not be at the top of your to-do list, but it’s not as challenging as you might think….
Inside Retail
APRIL 7, 2022
Catch boss stepping down, Wesfarmers begins restructure. Catch MD, Pete Sauerborn (pictured), is to step down as the company is set to move from Wesfarmers’ Kmart Group to join the data and digital division, Wesfarmers OneDigital, this July. . Sauerborn will leave the business on June 30 after two years leading the company. Meanwhile, the company will be looking for a new MD, who will report to Nicole Sheffield, head of Wesfarmers OneDigital.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Wire
APRIL 7, 2022
It is expected that 2.5 million wedding ceremonies will take place this year, the most since 1984. Total sales of wedding-related products and services is expected to jump 31 percent to $68.66 billion this year, according to The Wedding Report.
Inside Retail
APRIL 7, 2022
Coles has launched its own-label and third-party-sourced products in Singapore in partnership with the country’s largest grocery chain, NTUC FairPrice. The collaboration will see the launch of more than 140 Coles products at FairPrice by this June, with more than 60 already on shelves across various FairPrice stores. The range will include Australian wines from Cleanskin, flour, grains and noodles from Wellness Road.
Cisco Retail
APRIL 7, 2022
In my previous post , I discussed the problem of spurious correlations. Today, we’ll explore how AI can fall prey to spurious correlations in the context of networking and how automation can help overcoming these limitations. In the example we used in Part 1 of this series, we were in a train station, looking at the number of passengers on a platform (process A) and the arrival of a train (process B): Deep learning algorithms (or any non-causal machine learning algorithm for that matter) o
Inside Retail
APRIL 7, 2022
Australian bookseller Dymocks will open its largest SA store yet in Rundle Mall, Adelaide. The new bookstore spans over 1000sqm of floor space on the first floor of the former Regent Theatre. . The business has worked closely with Adelaide architect Grieve Gillett Andersen to preserve the building’s features while creating an innovative fit-out for the new store. .
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
APRIL 7, 2022
With pandemic relief over, inflation rising and a war overseas persisting, some analysts see shadows looming over some of the sunny outlooks from retailers.
Inside Retail
APRIL 7, 2022
There are more shoppers heading online than ever before, thanks to the boom in digital over the last few years. But the flip side of this is that the level of competition has never been higher. Whether you’re new to e-commerce or an established brand, as an SMB, how can you make sure that you’re staying ahead at every step of the way? In a new three-part series, Three-Step Guide for Small Business Success, industry experts share their tips to help you optimise every stage of the purchase journey
Retail Dive
APRIL 7, 2022
Inflation is broad based – flaring in every sector – and will probably persist longer than initially expected, the U.S. Chamber of Commerce said.
Retail Wire
APRIL 7, 2022
Amazon.com is raising the price of its Unlimited Music subscription service for Prime members from $7.99 a month to $8.99 a month beginning on May 5. Annual music subscriptions for Prime members will go from $79 to $89. Non-Prime members will continue to pay $9.99 a month.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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