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Embracing the Evolution In an era when digital convenience often reigns supreme, physical stores face the challenge of declining foot traffic. Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection.
Effective merchandising requires strategic organization. Tools like planograms as well as a thoughtful planogram strategy can help. Merchandising planograms (POGs) are visual representations that illustrate how products should be displayed on a display in a retail space. They act as product blueprints for retail locations, indicating the most desirable set-up for store displays.
In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium. In May 2023 events venues including Six Flags also began using the JWO technology.
Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. The chain now has a smaller store footprint of approximately 1,300 stores , down from 2,100 prior to the retailer’s October 2023 bankruptcy. As part of this new chapter the retailer has named CFO Matt Schroeder as its new CEO, succeeding Jeffrey Stein, who has stepped down as CEO and Chief Restructuring Officer.
Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. The chain now has a smaller store footprint of approximately 1,300 stores , down from 2,100 prior to the retailer’s October 2023 bankruptcy. As part of this new chapter the retailer has named CFO Matt Schroeder as its new CEO, succeeding Jeffrey Stein, who has stepped down as CEO and Chief Restructuring Officer.
Sloomoo Institute , the ultimate slime museum, is opening its fifth location in the heart of Los Angeles, marking its first big move on the West Coast. The company’s highly immersive sensory experience is beloved in Atlanta, Chicago, Houston and New York City, but Co-founder and Co-CEO Karen Robinovitz believes this new location is the company’s most creatively innovative to date.
Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 billion. The retailer’s board of directors confirmed that the group, led by Erik and Pete Nordstrom — currently CEO and President, respectively — have offered $23 per share in cash for all outstanding shares not currently owned by them, other family members or Liverpool.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.
Big W has unveiled 82 new women’s and men’s apparel products after 18 months of research to address customer feedback on fit. The collection contains jeans, tees, linen blends, and activewear, with 80 per cent of the range priced under $20. According to Big W, the new initiative was developed through close collaboration with real customers, including wear and wash testing, to identify areas for improvement in fit, size consistency, and comfort.
Coles Liquor will rebrand some of its Vintage Cellars and First Choice Liquor Market stores to Liquorland Cellars and Liquorland Warehouse. The transformation will be launched in November in six First Choice Liquor Market and three Vintage Cellars stores in South Australia, in addition to two Queensland’s First Choice Liquor Market stores and three Victorian Vintage Cellars.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Two commissioners at the U.S. Consumer Product Safety Commission (CPSC) have called for an investigation into the operations of foreign-owned ecommerce sites, with Shein and Temu named specifically. Commissioners Peter Feldman and Douglas Dziak said in a statement that they are tasking CPSC staff with investigating “the companies’ safety and compliance controls; relationships with third-party sellers and consumers; and any representations they make when products are imported” to determine if the
When you’ve spent your entire retail career as the CEO of your own company, interviewing for a new job can be an awkward experience. “I was ill-equipped in some ways. I didn’t even have a CV,” said Scott Druce, founder of the upscale Australian stationery chain Milligram, who recently announced his departure from the business he started in 2007.
Ulta Beauty, Inc. just announced its financial results for its second quarter of fiscal 2024, ending this past August 3, 2024. Overall, the company reported net sales of $2.6 billion, a slight increase from $2.5 billion in the same period last year.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Pip Edwards has returned to Ksubi as creative director after departing the activewear label PE Nation last month. Edwards considers her return to the denim brand as a “true full circle moment.” “Having been part of the original crew 20 years ago, I’m so excited to join the talented team at Ksubi once again and contribute to their already impressive global success,” said Edwards.
Fawkner Property has acquired Townsville’s Willows shopping centre in Queensland from Dexus Wholesale Property Fund for $212 million. Willows has gross lettable area of 44,507sqm and its major tenants include Big W, Woolworths, Coles, Aldi, Rebel, TK Maxx, JB-Hi-Fi, and Cotton On, along with 107 specialty shops. The shopping centre generates over $360 million in moving annual turnover. “As interest rates potentially move into a stabilisation phase, private capital, which has dominate
In the wake of its Chapter 11 bankruptcy, Rite Aid Corporation has named Matt Schroeder as its new chief executive officer, succeeding Jeffrey S. Stein, who stepped down following the company’s transition.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Mall occupancy costs are continuing their upward climb in Singapore, as demand for space from retailers remains strong. Exemplifying this is Singapore CapitaLand’s real estate investment trust (REIT), which operates some of Singapore’s most prestigious retail and mixed-use properties. The premier mall operator was back on the investor conference circuit in late August, this time putting some colour into its numbers for the first half.
Retail media in Australia is accelerating in adoption and reach as more retailers and brands discover the opportunity for data-driven, timely promotional messages targeting shoppers at key points along their path to purchase. The key reason for the strong growth is that consumers are responding to those messages, and the entire retail media ecosystem enables the measurement of responses, proving the power of the platform and its value compared with the traditional scattergun approaches of advert
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
The Perfume Shop has launched its Christmas recruitment programme to help meet demand during the busy trading period. The high street retailer is hiring 750 temporary sales assistants between mid-September to October to supports its 196 stores across the UK. Staff will receive the Real Living Wage pay rate at £13.15 per hour alongside a commission on sales, which saw colleagues earn over £150 last year.
Castle Quarter – Norwich’s leading social, leisure and lifestyle destination – has secured darts store and social hub ArrowHeadz for the brand’s first outlet. ArrowHeadz has taken unit 27, located within the scheme’s Leisure Zone, on a new five-year lease. As well as selling all the equipment needed for the sport, it will feature three darts lanes for matches and practice, incorporating the latest automated scoring technology and the potential to hold remote games with players in other locations
The company’s top directors — including CEO Tim Wentworth and CFO Manmohan Mahajan — allegedly breached their fiduciary duty by inflating Walgreens’ performance projections.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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