Retail TouchPoints

JANUARY 16, 2023

Sometimes the results of emphasizing diversity and inclusion are big, bold and easy to see; sometimes they’re subtle. An NRF 2023 panel discussion with Target CEO Brian Cornell and four of the company’s top executives showed how the retailer is making inclusion tangible at both ends of this spectrum. On the highly visible end, the panel was all female (Cornell excepted) and featured two Black women, and that’s a reflection of Target’s internal structure: “ One-third of Target’s Board of Director

Planning 290

Planning Management Merchandise Store Store Operations 290

Inside Retail

JANUARY 16, 2023

Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards 2023 presented by Commonwealth Bank. Judges for the 2023 awards include Heather McIlvaine and Aron Lewin of Inside Retail ; David Martin, national manager of retail and e-commerce at CommBank; Reuben Casey, former CEO of Kathmandu; Colleen Callander, founder of Callander & Co and former CEO of Sportsgirl; Gary Mortimer, professor of marketing and customer behaviour at Queensland University of Technol

Customer Experience 246

Customer Experience Returns Management Consumer 246

Retail TouchPoints

JANUARY 16, 2023

Diversity has become a key part of any retailer’s strategy, and Macy’s is driving its success in this area by looking at the company as a sports team playing in a major stadium. CEO Jeff Gennette described the strategy in terms of putting together a competitive squad — complete with every role filled and each player receiving the support they need from the rest of the team to utilize their specific talents to the fullest. “ The diversity of the team that is on the playing field defines the

Advertising 52

Advertising Management ATS 52

Inside Retail

JANUARY 16, 2023

Coaching is what you do ‘with’ someone to help them reach their potential and improve their performance. Coaching is essential in the retail environment, and it’s proven to improve the performance of individual employees and organisations. However, there are still many businesses that haven’t implemented coaching effectively and it’s still common to hear pushback like: It’s too time-consuming, our staff are too busy!

Customer Experience 246

Customer Experience Management Consumer 246

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

JANUARY 16, 2023

Experts predict that worldwide retail ecommerce sales will grow by 56% over the next few years, reaching approximately $8.1 trillion by 2026. As consumers continue to turn to ecommerce shopping, CPG brands must find ways to win the attention of online shoppers to drive product sales. That’s why many brands are looking for strategies to elevate the digital shelf — the online touch points where products are displayed.

Advertising 162

Advertising Consumer Shopping Promotions 162

Inside Retail

JANUARY 16, 2023

Strong consumer demand has boosted “record sales” for electronics retailer JB Hi-Fi according to preliminary unaudited first-half results. In an ASX announcement, the business reported group-wide sales were up 8.6 per cent to $5.3 billion supported by elevated demand for electronics and home appliances and “well-executed” Black Friday and Boxing Day promotional periods.

Promotions 246

Promotions Consumer ATS 246

Inside Retail

JANUARY 16, 2023

Super Retail Group expects to report profits after record first-half sales from all core brands, according to preliminary results. For the 26 weeks to December 31, the business says sales grew 15 per cent to $1.9 billion after all brands traded strongly over the peak cyber sales and Christmas holiday trading period. Normalised profit before tax is expected to range between $212 million and $218 million while like-for-like sales for the half were up 11 per cent.

Promotions 246

Promotions Management ATS 246

Retail Focus

JANUARY 16, 2023

The announcement of the Pantone Colour of the Year is much anticipated and has become increasingly influential in the world of business, design, and brand marketing. But why is Pantone so influential? Why should a colour matter? And how can you use colours to positively impact your business? Viva Magenta! Four weeks ago, if you’d uttered the phrase ‘viva magenta’, people probably would have looked at you strangely.

Marketing 147

Marketing Fashion ATS 147

Inside Retail

JANUARY 16, 2023

As the retail industry in Australia continues to evolve, the integration of advanced technology, such as ChatGPT, could revolutionise the way customers and retailers interact with each other. As you may guess (like every other story on the topic) this first sentence was mostly written by ChatGPT – a language generation model that can generate human-like text based on a given prompt.

Promotions 239

Promotions Consumer Marketing ATS 239

Retail Focus

JANUARY 16, 2023

Shaftesbury has announced the signing of iconic, heritage hat brand, Stetson, as their first UK flagship in Seven Dials. Positioned in the heart of London’s West End at 58 Neal Street, the new store will span 1,165 sq ft and include an eclectic range of the brand’s signature styles. Renowned for creating high-quality, durable headwear, internationally acclaimed brand, Stetson, create headgears for all lifestyles; whether it’s authentic Western wear, country-style outdoor fashion, timeless classi

Clienteling 147

Clienteling Outdoor Apparel Fashion 147

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

JANUARY 16, 2023

Trans-Tasman retailer Baby Bunting’s first-half profit fell 59 per cent as sales dampened in December, preliminary unaudited financial results show. The company has reported that during the half year to December 31, sales grew 6.6 per cent to $254.9 million, however tax-paid profit fell from $12.5 million to $5.1 million year on year. CEO & MD, Matt Spencer, attributed the first half profit decline to a combination of lower gross profit margin and softer than anticipated sales in Decem

Planning 238

Planning Marketing Shopping ATS 238

Retail Focus

JANUARY 16, 2023

Lone Design Club (LDC) is delighted to bring in 2023 with the announcement of its new partnership with Landsec and Trinity Leeds. Lone Design Club will be working with Trinity Leeds shopping centre to bridge the gap between sustainable living and wellness brands with the launch of the “My Sanctuary: My Home” immersive pop-up experience. LDC is renowned for its dedication and success in creating innovative pop-up stores and unique events to support independent fashion designers.

Accounting 130

Accounting Location Fashion Shopping 130

Inside Retail

JANUARY 16, 2023

An influx of tourists from China is expected to give a boost to Malaysia’s retail and hospitality sectors, according to data from UOB Kay Hian Research (UOBKH). . According to a recent report in Malaysian daily The Star , retail real estate investment trusts (REIT) and hotel REITs such as Sunway-REIT, KLCCP Stapled Group and Pavilion-REIT are the most likely beneficiaries of this trend.

Accounting 130

Accounting Returns Management Consumer 130

Retail Wire

JANUARY 16, 2023

In efforts to what Elon Musk described in November as “a massive drop in revenue,” Twitter is offering to match big ad spending up to $250,000 as long as the total $500,000 is spent prior to the end of February. The deal comes with a few stipulations, including using certain Twitter products such as its recently released keyword-avoidance tool.

Advertising 130

Advertising 130

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Inside Retail

JANUARY 16, 2023

Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce that it has been joined by logistics consultancy Fuzzy LogX. This move represents another step in Argon & Co’s expansion strategy, building on its existing logistics capability in Australia and New Zealand, by enhancing its expertise and scale.

Management 130

Management Marketing Shopping 130

Retail Wire

JANUARY 16, 2023

Ahead of the NRF Big Show taking place this week in NYC, Alphabet’s cloud division announced the development of a new machine vision algorithm able to accurately take stock of on-shelf inventory via cameras mounted on ceilings or used by employees (of either the human or robotic persuasion). The system draws on a database of over a billion product images and can perform at over 90 percent accuracy, according to early testing at the Giant Eagle chain, even from a mobile phone camera.

ATS 130

ATS 130

Shopping Center

JANUARY 16, 2023

Chicago — Shopping center vacancy reached a record low during the fourth quarter of 2022, according to a report by Cushman & Wakefield. Vacancy rates declined 20 basis points quarter over quarter to 5.7 percent. Of the 81 markets tracked… The post Cushman & Wakefield: U.S. Retail Vacancy Reaches Record Low in Fourth Quarter appeared first on Shopping Center Business.

Shopping 109

Shopping Marketing 109

Retail Wire

JANUARY 16, 2023

The National Retail Federation (NRF) released news yesterday that the trade association will partner with event organizer Comexposium to host “NRF 2024: Retail’s Big Show Asia Pacific,” to be held in June of that year in Singapore. “NRF is proud to expand the footprint of Retail’s Big Show by bringing all the power and reach of our New York show to Asia Pacific, one of the world’s fastest growing markets with limitless opportunities in retail,” NRF President and CEO Matthew S

Marketing 130

Marketing 130

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

A1 Retail

JANUARY 16, 2023

Shaftesbury has announced the signing of iconic, heritage hat brand, Stetson, as their first UK flagship in Seven Dials. Positioned in the heart of London’s West End at 58 Neal Street, the new store will span 1,165 sq ft and include an eclectic range of the brand’s signature styles. Renowned for creating high-quality, durable headwear, internationally acclaimed brand, Stetson, create headgears for all lifestyles; whether it’s authentic Western wear, country-style outdoor fashion, timeless classi

Clienteling 105

Clienteling Outdoor Fashion Location 105

Intelligence Node

JANUARY 16, 2023

2022 was a landmark year for retail- making retail predictions for the year 2023 a primary focus for strategists and retailers entering the new year. Technology took the spotlight as. The post 5 Data-driven Retail Predictions for 2023 appeared first on Blog.

Retail Trends 104

Retail Trends 104

Retail Wire

JANUARY 16, 2023

Burger King franchise owners, Monu Singh and Harkiran Randhawa, of the Golden Gate Restaurant Group must pay former employess 2.2 million in wage theft citations, having lost an appeal that stemmed from a 2019 case. The employees at one point walked off the job to protect what they claimed were unsustainable working conditions, such as severe understaffing, unpaid overtime and being obliged to do double duty as cashiers and cleaners not deemed part of their job responsibilities.

ATS 100

ATS 100

Kuusoft

JANUARY 16, 2023

In the age of technology, there are endless ways to communicate. Businesses have been able to streamline communication… The post Digital Posters 101 appeared first on The Official Kuusoft Blog.

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Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Wire

JANUARY 16, 2023

An updated version of Pepsi’s Sugar Zero is hitting store shelves, promising a more “refreshing and bolder taste profile.” The new recipe now contains less caffeine, as well — in line with regular Pepsi. To reviewers on Reddit, the “bolder” formulation translates to “way sweeter,” with less aftertaste. Pepsi’s sugar-free product has not faired well up against Cocoa-Cola Zero Sugar, which commands nearly 4 percent of the overall soda market vs. less

Marketing 100

Marketing 100

Talking Retail

JANUARY 16, 2023

The leader of the trade organisation representing thousands of independent retailers has appealed to the minister of state for policing to do more to clamp down on retail crime. Jason Birks, national president of the Federation of Independent Retailers (the Fed), has written to Chris Philp MP to lay bare the true extent of such. This story continues at Policing minister urged to tackle retail crime.

ATS 96

ATS 96

Retail Wire

JANUARY 16, 2023

In a survey of 50 retail execs representing companies with $10 billion+ in annual sales, “nearly all” said they are worried how long they can continue to pass on higher supply costs and feel that the overall result will be less consumption from shoppers in 2023. And yet, that’s not the worst of it — the greatest concern raised among respondents was filling job positions in a market that seems to increasingly give workers more negotiating leverage.

Consumer 100

Consumer Marketing 100

Hyken

JANUARY 16, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. Tomas M. Hult and Forrest Morgeson. (Harvard Business Publishing) Customer satisfaction is at its lowest point in the past two decades.

Customer Experience 14

Customer Experience Consumer ATS Marketing 14

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Wire

JANUARY 16, 2023

Both Apple and Meta (née Facebook) have ranked in Glassdoor’s list of employee-rated best places to work for over a decade — often high up — but with the pandemic, things changed. In 2021, Apple was positioned in the list at #31 and Meta at #11. By 2022, Meta was #47 and Apple had slipped to #56. In the new 2023 list, neither company made it into the top 100.

Management 100

Management ATS 100

Talking Retail

JANUARY 16, 2023

Yorkshire Baking Company has announced a limited edition Hot Cross Bun Mega Loaf is set to hit shelves ahead of Easter celebrations. The new addition will be available nationwide from 8 February with an RRP of £2.75. The sharing-sized loaf is a limited version of the brand’s Mega Loves range. Inspired by the traditional hot. This story continues at Yorkshire Baking Company launches Hot Cross Bun Mega Loaf.

ATS 59

ATS 59

Retail Wire

JANUARY 16, 2023

As part of plans for a potential bankruptcy, Bed Bath & Beyond is reportedly speaking to private equity firm Sycamore Partners about selling off some of its more valuable assets, including the Buy Buy Baby chain of stores. While the home goods retailer’s third-quarter sales fell 34 percent, Buy Buy Baby’s decline has not been as steep — in the low 20 percent range.

Planning 100

Planning 100

A1 Retail

JANUARY 16, 2023

Flowers filled Liverpool ONE this morning to help put a smile on visitors’ faces on Blue Monday. Dubbed as the ‘most depressing day of the year’ following the festivities of Christmas, together with failed New Year’s resolutions and financial struggles, Blue Monday has become known for prompting ‘January blues’. But, in a bid to inject a spot of cheer today, fresh flowers were placed across Liverpool ONE, encouraging visitors to pick one up and take home or give to a loved one.

Beauty and Health 59

Beauty and Health Promotions ATS 59

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