Retail TouchPoints

JUNE 24, 2021

Brij , a platform for connecting physical products to digital experiences, is designed to power one-touch product registration and reorder options. The platform helps brands build tailored digital experiences for each of their products with QR codes that let shoppers register, reorder and view relevant content about the items, anytime and anywhere. The platform can help shoppers access relevant product information without the need for an app.

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Returns Marketing 258

Inside Retail

JUNE 24, 2021

It’s a big responsibility and commitment when you’re hiring someone new, and a decision rarely taken lightly. There’s excitement and anticipation about the problems they’ll solve, the extra help they’ll provide or the growth they can help you achieve. As a business leader, optimism, whether it comes naturally or has been learnt, has to be part of how you operate.

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Retail Focus

JUNE 24, 2021

Sports Direct is reopening its flagship store, following a £10m refurbishment. Located in the heart of London has undergone a complete overhaul with a modern, innovative, and sleek new look that brings the brand’s elevation strategy and fresh approach to the iconic retail space. Th e store , whic h firs t opene d i n 2014 , span s ove r 50,00 0 sq. ft. an d wil l b e th e pinnacl e o f Sport s Direct’ s retai l offering.

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Location Consumer ATS Fashion 240

Inside Retail

JUNE 24, 2021

Upcoming Queensland dining precinct Distillery Road Market has announced it will expand its market offering into weekend markets, allowing a more accessible food-centric experience for visitors. The market-focused offering, which will open in Eagleby, Queensland in mid-2021 , looks to recreate the success of international food marketplaces such as Chelsea Market in New York and Borough Market in London, as well as local markets The Grounds of Alexandria in Sydney and the South Melbourne Markets.

Marketing 244

Marketing Outdoor Shopping 244

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Retail TouchPoints

JUNE 24, 2021

Customer experience management platform Salsify is releasing an exclusive workflow library of pre-built templates designed to help brands improve the operational efficiency of publishing product content. The workflows come installed for every Salsify customer with a predefined series of tasks. Retailers can use these workflows as a blueprint for creating customized, automated processes for brands to publish product content.

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Management Customer Experience Marketing 235

Inside Retail

JUNE 24, 2021

Australia’s commitment to fair practice in the workplace has resulted in a unique challenge for employers navigating the modern award system, which sets out minimum terms of employment including rosters, allowances and pay. The complexities of modern awards all too frequently lead to non-compliance, often committed by well-meaning retailers whose systems and processes simply can’t cope.

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Employee Engagement Management ATS 238

Inside Retail

JUNE 24, 2021

It’s a fascinating time to be a fashion buyer right now, working out consumers’ changing relationships with their wardrobes and predicting what they’ll be looking for next season. Will they still be interested in loungewear while working from home, or will they be finally ready to get back into tailored suiting? Afterpay Australian Fashion Week recently took place, giving buyers the opportunity to catch a glimpse of what’s to come.

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Fashion Returns Consumer ATS 230

Retail TouchPoints

JUNE 24, 2021

Prime Day 2021 sales grew relatively modestly compared to last year’s Prime Day, up 6.1% to $11 billion across both days according to data from Adobe Analytics. Overall ecommerce spending fell 1% compared to Prime Day 2020, according to data from Salesforce. However, third-party Amazon sellers and certain retail categories achieved their own success stories, and advertising cost-per-click (CPC) didn’t spike much despite a significant increase in spend across the event.

Advertising 180

Advertising Accounting Promotions ATS 180

Inside Retail

JUNE 24, 2021

Apple Inc is expanding retail operations as the United States emerges from the pandemic, betting that a combination of strategies developed before and during COVID-19 will make its stores more popular than ever, its retail chief told Reuters. Apple is doing this as the retail industry works out what the post-pandemic future will look like, including consumers who have become used to ordering almost everything online.

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Consumer Returns Planning Shopping 227

Retail TouchPoints

JUNE 24, 2021

The COVID-19 pandemic has accelerated the growth of ecommerce, with the U.S. Census Bureau reporting a 36.7% increase in online sales in Q3 2020 compared to the same time in 2019. This shift has naturally led to conversations among retailers, real estate developers and property landlords about where brick-and-mortar retail fits this “next normal” of consumer purchasing habits.

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Returns Location Outdoor Accounting 180

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JUNE 24, 2021

Interactive storytelling, virtual worlds, a personalisation studio and 3D superheroes – it’s not your average retail store, but Lego’s new New York City flagship demonstrates what’s possible with experiential retail. On Friday, the toy company will open the doors to a two-storey, 7175-square-foot store on Fifth Avenue, showcasing an innovative retail format, which will inspire the redesign of more than 100 stores worldwide over the next year.

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Planning Consumer ATS Shopping 223

Retail Focus

JUNE 24, 2021

Hexcite Group, a leading provider of design, communication, brand activation, signage, display and merchandising products and services for major brand owners and retailers, is delighted to announce it has appointed Wes Mulligan as Group Chief Executive. Wes has led a number of businesses across retail, leisure and support services sectors. In recent years, as CEO of Danwood, he led the turnaround and exit of the UK’s largest independent supplier of printers and photocopiers.

Visual Merchandising 173

Visual Merchandising Marketing ATS 173

Inside Retail

JUNE 24, 2021

Australian brands and businesses are increasingly launching limited-edition Pride collections and campaigns and supporting LGBTQIA+ causes in the month of June, as the American event spreads to more countries around the world. Earlier this month, Champion ANZ launched its first-ever Pride range, which was created in collaboration with queer artist collective Sissy Studios.

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Marketing Advertising Promotions Management 219

Retail TouchPoints

JUNE 24, 2021

PVH Corp. is selling its Heritage Brands portfolio — which includes the Izod , Van Heusen , Arrow and Geoffrey Beene brands — to fellow brand management firm Authentic Brands Group for approximately $220 million. PVH had been working to optimize the Heritage Brands portfolio over the past few years amidst a shifting of resources to “higher-return businesses,” said PVH CEO Steph Larsson.

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Brand Management Fashion Accessories Management 166

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

JUNE 24, 2021

The City of Sydney, as well as three other nearby regions, has been ordered into lockdown for the next week as part of the escalating cluster of Covid-19 cases in the city. NSW Health have identified up to 65 people as being infected by the latest outbreak, 22 of which were found overnight, and state premier Gladys Berijiklian said locking CBD workers down is a proportionate response to the threat further transmission poses.

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Outdoor Consumer Shopping ATS 205

Retail Focus

JUNE 24, 2021

With excitement in the air at Wembley Park as it embarks on an events-filled summer, London Designer Outlet is adding to the neighbourhood’s celebrations with the announcement that British menswear brand Lyle & Scott is joining its premium fashion offering. The heritage label will occupy more than 800 sq ft in the capital’s leading fashion and lifestyle outlet centre, which will be the fashion retailer’s only destination in London and the brand’s only outlet store to open in 2021 in the UK.

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ATS Fashion Accessories Location 162

Inside Retail

JUNE 24, 2021

Not many consumers may be flying to and from Asia right now – but those who find themselves on board selected Singapore Airlines flights later this month will be able to experience a world-first live inflight online shopping service. In partnership with AirFree, Thales, and Panasonic Avionics, the carrier has created an online store under its KrisShop brand featuring more than 4000 items.

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Shopping Customer Experience Consumer ATS 204

Retail Focus

JUNE 24, 2021

Shaftesbury have announced the arrival of Nobody’s Child , a responsible womenswear fashion brand opening at 50 Carnaby Street, this week. The store contributes to the diverse array of independent brands in London’s most directional shopping location. Samantha Bain-Mollison, Retail Director, Shaftesbury says: “We are delighted to welcome Nobody’s Child to Carnaby.

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ATS Fashion Location Shopping 162

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

JUNE 24, 2021

In the space of two years in the Australian market, oral care company SmileDirectClub has expanded to seven stores across Australia, shaking up the industry with its teledentistry technology and vertically integrated model that’s designed to make oral healthcare affordable and convenient. Here, SmileDirectClub’s vice-president of Australia and New Zealand and Southeast Asia, Jason Coglan, shares the biggest learnings for the business, the innovation in the oral telehealth space and his plans for

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Consumer Beauty and Health Marketing Customer Experience 182

Retail Focus

JUNE 24, 2021

Lincolnshire-based commercial interior design and fit out firm APSS has promoted two long-serving staff members as lockdown eases and businesses reopen. Richard Mycroft has been promoted to Operations Manager. Over the last year, he has stepped up to implement a range of positive changes across the business to better streamline processes and procedures.

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Promotions Management Planning ATS 162

Inside Retail

JUNE 24, 2021

Woolies’ Cartology expands team. Woolworths Group’s retail media business Cartology has announced two appointments, saying it is expanding its team to better serve its clients. Martin Wood, who joined Cartology last year from oOh Media, has been promoted to head of Strategic Partnerships and Matt Gower, former head of Research at News Corp, has joined the business as senior manager of Research and Insights.

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Department Stores Management Apparel Accounting 147

Retail Wire

JUNE 24, 2021

FedEx has suspended about 1,400 customers of its Freight shipping service as it seeks to deal with unprecedented demand. A company spokesperson said FedEx took the action to “minimize network disruptions and balance our capacity and demand to avoid backlogs across the country — particularly in the most capacity-constrained Freight service centers.

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Accounting Shipping 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Talking Retail

JUNE 24, 2021

Craft beer brand Brixton Brewery has launched its first out-of-home advertising campaign. The “Get a Taste of Brixton” campaign “celebrates the birthplace of the brand” and appears across digital platforms and 48, 16 and four sheets throughout London, with a national roll-out scheduled for 2022. Each advert features QR codes and direct links which, once.

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Advertising ATS 125

Retail Wire

JUNE 24, 2021

Rite Aid faced many challenges during the novel coronavirus pandemic and, in response, accelerated its digital initiatives and stepped up its game in the face of unprecedented demand for COVID-19 vaccines that led the chain’s stores to be “inundated with people” looking to get their shots, according to CEO Heyward Donigan. “It was just all-hands-on-deck with the labs and anybody else that you could get to help you because at this point, you’re not trying to save the compa

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ATS 130

Talking Retail

JUNE 24, 2021

The government has again rejected an attempt to provide greater protection for frontline workers by opposing an amendment to its flagship crime bill. The amendment to the Police, Crime, Sentencing and Courts Bill, which would have provided a specific offence of assaulting a shopworker, was debated today in committee. Retail trade union Usdaw says it.

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ATS 119

Retail Wire

JUNE 24, 2021

The pancake mix and syrup brand name Aunt Jemima is no more. Quaker Oaks has renamed the line under the Pearl Milling Company brand. The consumer packaged goods company made the decision in response to criticism it was projecting racial stereotypes under the previous name and logo.

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Consumer 133

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JUNE 24, 2021

In 2020, digital operations probably saved a lot of retailers when consumers were unable or unwilling to visit stores. But how sustainable is online retail in the long run?

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Consumer 118

Retail Wire

JUNE 24, 2021

A lawsuit was filed in January against Subway claiming that its tuna fish sandwiches didn’t actually contain any tuna. The New York Times decided try a DNA test on Subway’s sandwiches and concluded that the fish was not present. Now, the sandwich chain is saying that the cooking process can make the fish difficult to identify using DNA tests.

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Retail Times

JUNE 24, 2021

There’s a sense of expectation around the country because, despite a four-week delay, we’re on the cusp of returning to a normal post-COVID-19 life. For many people, a big part of that normality will be the chance to ditch the masks and social distancing restrictions, whether thats mixing socially in bars and restaurants or heading out to the shops for some much-needed retail therapy.

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Returns Shopping 114

Retail Wire

JUNE 24, 2021

The big meatpacking companies are doing a big business as the prices of animal protein sources have risen during the pandemic. Ranchers, however, claim they are losing money on every head of cattle sold. Some have filed lawsuits against Cargill, JBS, Tyson Foods and National Beef claiming that the conglomerates have engaged in price-fixing. The meatpackers, which represent 80 percent of the processed beef market in the U.S., deny the allegations.

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Marketing 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience