Retail TouchPoints

DECEMBER 27, 2021

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? In 2021, Breckinridge Capital Advisors completed a program of engaging with retail sector issuers in the dollar store/general merchandise and aftermarket auto parts subsegments to learn about how they are respo

Supply Chain Management 357

Supply Chain Management Consumer Management Fashion 357

Retail Wire

DECEMBER 27, 2021

Sam’s Club is using robots to scrub floors and scan product. Walgreens uses automation to fill prescriptions. Tablets are replacing cahiers at some Starbucks. White Castle and Buffalo Wild Wings are testing robots that flip burgers or make chicken wings. The Sprinkles cupcake chain has replaced cashiers with self-checkout kiosks. A consultant says impatient customers are ok with it all.

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Kiosk ATS Checkout 147

Retail TouchPoints

DECEMBER 27, 2021

There is a dizzying amount of change taking place right now in the world of marketing, from huge shifts in consumer behavior to tracking and attribution upheavals as third-party cookies go by the wayside. And marketers are being asked to take it all in stride, while at the same time adapting to their changing role in the sales ecosystem. Want more tips and tools to make 2022 a banner year?

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Marketing Consumer ATS 278

Retail Wire

DECEMBER 27, 2021

While the Olympics normally represent a huge global marketing opportunity, brands are cautious this year, because of China’s human rights record. Some are not referencing the host city of Beijing, and others are running non-Olympic-themed ads during the event.

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Advertising Marketing 130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

LS Retail

DECEMBER 27, 2021

©iStock/Beboy_ltd What's affecting me, my clients, my colleagues and other global small business owners: Turning you on to Richard Orlinski's magnificent work (France). How to build brand love. How corporations organize global production is becoming increasingly unsustainable. Quote of the week: "Art is the desire of a man to express himself, to record the reactions of his personality to the world he lives in." – Amy Lowell 10 potential New Year resolutions for global small businesses.

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Retail Wire

DECEMBER 27, 2021

Microsoft has made the decision to pull out of the the January CES 2022 show, citing concerns over the spread of the Omnicron variant. In so doing, the company joined other big exhibitors, including Meta (Facebook), Google, T-Mobile, Intel, Lenovo and TikTok in deciding not to participate. CES is pushing forward, however, and is working to replace the vacated spaces on the exhibit floor. “While we recently received 42 exhibitor cancellations (less than 7% of our exhibit floor),” the

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Retail Wire

DECEMBER 27, 2021

According to Mastercard Spending Pulse, consumers seemingly disregarded Omincron and supply chain concerns to push overall holiday spending up 8.5 percent over last year and 10.7 percent over the pre-pandemic 2019 holiday period. The retail sales number, tracking activity from Nov. 1 through Dec. 24th, represented the biggest jump tracked by the firm in 17 years.

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Consumer 130

Retail Pro

DECEMBER 27, 2021

Get your NRF Technology Expo pass on us!Use promo code 270 when registering for NRF Omnichannel is about making it easy for customers to buy from you, get their products from you, and make returns. A shopper’s purchase journey goes … Continue reading → The post NRF 2022: Simplifying the omnichannel purchase journey first appeared on Retail Pro Blog.

Returns 69

Returns Inventory Management Customer Experience Management 69

Retail Wire

DECEMBER 27, 2021

High COVID Omicron infection rates hit Christmas weekend shopping in the UK hard, according to the Financial Times. Data shows 1 in 20 people in Central London have been infected with the variant. Some retailers chose not to open at all. Prime Minister Boris Johnson is weighing possible new pandemic restrictions.

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Shopping ATS 100

Hyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Missions Media) Before Yelp and Google, if you had a bad experience at a business, you might mention it in passing to your family or friends, promise never to return to the place that mistreated you and then

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Customer Experience Management Marketing Fashion 59

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Wire

DECEMBER 27, 2021

Retailers are getting unused, returned items back into their systems quickly, trying to offset supply chain issues and reduce the costs of product returns. Automation and improved software are helping retailers such as Walmart and American Eagle Outfitters get product back into the sales pipeline faster.

Returns 100

Returns 100

VMS

DECEMBER 27, 2021

Wurth (Leipheim, Germany), a hardware retailer with stores and operations spread throughout the U.S. and Canada, has opened a new 24/7 self-checkout concept in Canada, the brand’s first such store in North America. The frictionless format gives customers the flexibility to shop around the clock via a Wurth eShop account. The store was developed in partnership with Wanzl, which is responsible for the back-end technology in the Canadian 24/7 store.

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Checkout Visual Merchandising Accounting Shopping 59

Retail Wire

DECEMBER 27, 2021

Patagonia decided to close its stores and online fulfillment this year from Dec. 25 until Jan. 2. Customers will be able to place their orders on the Patagonia website, but employees will not begin working on them until they return after New Year’s day. Management issued the following statement: “At Patagonia, we do our best to not be bound by convention and to look out for people and the planet.

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Fulfillment Returns Management ATS 100

Mass Relators

DECEMBER 27, 2021

PURCHASE, N.Y. — Retail sales (excluding automotive) increased 8.5% year-over-year this holiday season, according to Mastercard SpendingPulse. Online sales grew 11.0% compared to the same period last year, the preliminary insights show. Mastercard SpendingPulse, which measures in-store and online retail sales across all forms of payment, defines the holiday season as running from November 1 through December 24.

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Jewelry Department Stores Apparel Shipping 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

DECEMBER 27, 2021

One could say that the key to Meta’s metaverse marketing strategy comes down to adding the word “The.” By positioning “The Metaverse” as a realm that only Meta can grant access to, the company seems to be succeeding in sparking a virtual land rush, whereas critics contend that owning the keys to the metaverse is analogous to claiming you alone can grant access to the internet.

Marketing 100

Marketing 100

Mass Relators

DECEMBER 27, 2021

ASHEVILLE, N.C. — Ingles Markets Inc. vice president of finance and chief financial officer Ronald Freeman is retiring from the grocery store operator, effective February 16. As a result, Freeman will not be standing for reelection to the company’s board of directors. Freeman has been employed by Ingles for 17 years as its CFO and a member of its board of directors.

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Marketing Finance Supermarket Store Operations 52

Retail Wire

DECEMBER 27, 2021

Four companies dominate meatpacking after years of consolidation. Prices are up 20% over the past year in the $66 billion industry, but ranchers aren’t benefitting.

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Mass Relators

DECEMBER 27, 2021

CHICAGO — Mass market sales of store-brand merchandise increased during the pandemic, but the market share gains that characterized the preceding years have softened, according to a new report from IRI. “The shift to at-home consumption, trading up to premium offerings, stimulus dollars and on-shelf availability are all factors steering shoppers away from store brands,” IRI said in a year-end report titled “Consumer Demand for Private Brands.”.

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Supermarket Marketing Consumer ATS 52

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Times

DECEMBER 27, 2021

Healthy food brand Mindful Chef has partnered with Waitrose to offer the first supermarket co-branded recipe box service in the UK.

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Supermarket 52

Retail Times

DECEMBER 27, 2021

Aldi’s Kevin the Carrot is the most Googled Christmas advert character, according to data from Google trends.

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Retail Times

DECEMBER 27, 2021

GRI’s CEO reflects on the year’s achievements and the challenges to come.

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Retail Times

DECEMBER 27, 2021

In the eyes of the law, a personal injury that can be raised as a valid claim only has to fall under a simple condition - proof that the pain and suffering of the person or persons resulted from the negligence of another. In that sense, it doesn’t really matter what circumstances your injury falls under.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Times

DECEMBER 27, 2021

ng Day fell, down 61.2% on pre-pandemic levels, the latest data from Sensormatic Solutions showed, as consumers stayed away amid Omicron fears and major retailers closed stores to say ‘thank you’ to staff.

Consumer 10

Consumer 10