Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 billion. With the acquisition, Zoom said it aims to build “the engagement platform of the future.” Taking a stake in the $24 billion contact center market also offers the company a nice growth opportunity as competition heats up in the video conferencing space and the pandemic-driven remote-work boom wanes.

Marketing 299

Marketing Customer Experience ATS 299

Inside Retail

JULY 20, 2021

Sales in department store David Jones jumped during the last year despite the continuation of the Covid-19 crisis and intermittent lockdowns hampering trade. Sales in the department store rose 2.3 per cent during the year to June 27, and 0.9 per cent in comparable stores, as customers increasingly shopped online through lockdown and unprofitable space was minimised.

Department Stores 246

Department Stores Fashion Location Shopping 246

Retail Focus

JULY 20, 2021

CBRE Global Investors has today announced that sustainability-focused department store, Know the Origin, has opened its latest pop-up and first zero-waste store at community-led retail and leisure destination, Angel Central. Bringing together a line-up of next-generation ethical brands, and setting the new standard of sustainability, Know the Origin has opened its pop-up store at 11 Parkfield Street.

Department Stores 163

Department Stores Consumer Location Management 163

Inside Retail

JULY 20, 2021

Preliminary industry-wide sales fell 1.8 per cent in June compared to a month prior according to the latest retail figures released by the ABS on Wednesday, as the impact of a renewed Covid-19 outbreak stifled trade. Victoria led the falls at 3.5 per cent, with its fourth lockdown largely falling within June, while New South Wales saw a 2 per cent fall and Queensland 1.5 per cent.

Consumer 130

Consumer ATS 130

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Wire

JULY 20, 2021

Executives in logistics operations tend to be white males, with minorities filling the lower ranks, according to Ilias Simpson, CEO of Radial, an online fulfillment and technology company. “We all recognize that there is work to be done, and everybody’s up for that task…It’s a business imperative,” said Mr. Simpson, who is one of nearly 2,000 executives who have signed the CEO Action for Diversity & Inclusion pledge.

Fulfillment 130

Fulfillment 130

Inside Retail

JULY 20, 2021

Toys ‘R’ Us is planning to open a first-of-its-kind experience centre at a new headquarters and logistics hub it is building in the Melbourne suburb of Clayton, as the strategic review and restructure of the business comes to an end. Set to open next June, the experience centre will be a “very unique place for children, adults and families to experience toys and Toys ‘R’ Us”, Dr Louis Mittoni, Toys ‘R’ Us CEO and managing director, told Inside Retail.

Planning 130

Planning Location Marketing Returns 130

Inside Retail

JULY 20, 2021

Chances are, even if you’re not familiar with the name HVG Facades, you’ll have noticed, walked through, or perhaps even taken shelter under the company’s work. As one of Australia’s leading distributors of premium non-combustible cladding, HVG Facades’ Corporate Identity department is responsible for bringing some of Australia’s biggest brands to life.

Technical Support 130

Technical Support Management 130

Retail Focus

JULY 20, 2021

A multi-million pound programme of investment announced today by Ellandi , a UK privately-owned shopping centre operator, is set to transform Merry Hill shopping centre near Birmingham into a best-in-class regional retail destination and the most vibrant family lifestyle destination in the West Midlands by July 2025. Delivered over five years and beginning with a first stage relaunch in September 2021, the £50 million+ investment will mean Merry Hill is the first former intu asset to undergo a m

Shopping 130

Shopping Planning Location Management 130

Inside Retail

JULY 20, 2021

Online marketplace Kogan will deliver its fifth year of consecutive sales growth as active customers soared 46 per cent to over 3 million in the year to June 30, according to unaudited figures released on Wednesday. According to the business, gross sales were up 52 per cent to $1.17 billion and EBITDA 23 per cent to $61.1 million for the year despite an unforeseen decrease in expected demand.

Fulfillment 130

Fulfillment Promotions 130

Wiser

JULY 20, 2021

Related: 8 Simple Tactics to Increase Market Basket Size. How Consumers Compare Prices to Make Purchase Decisions. How Buy One, Get One Can Improve Your Sales. What’s in your tool kit for capturing consumer insights? Odds are, the methods at your disposal haven’t changed much in years. You have focus groups, surveys, panels, and the like.

Consumer 148

Consumer Target Market Marketing Shopping 148

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

JULY 20, 2021

Off-White’s founder, Virgil Abloh, is to sell a majority stake of his Off-White label to LVMH Group. The US designer, entrepreneur, and DJ – who has held the role of artistic director of Louis Vuitton’s menswear for three years – has committed to work with LVMH on new luxury fashion projects across multiple categories. Abloh founded Milan-based Off-White in 2012.

Fashion 130

Fashion ATS 130

Cisco Retail

JULY 20, 2021

Nearly every day we can read about “ransomware” holding another organization’s data hostage, shutting their operations down, or disrupting their supply chain. Commercial enterprises. Major utilities. Large healthcare providers. Processing facilities. Even small businesses aren’t safe from being the target of these attacks. The key to preventing your organization from falling prey to ransomware is to keep several steps ahead of hackers.

Management 144

Management ATS 144

Inside Retail

JULY 20, 2021

“I’ve seen grown men cry,” says Captain Tejinder Singh, who hasn’t set foot on dry land in more than seven months and isn’t sure when he’ll go home. “We are forgotten and taken for granted,” he says of the plight facing tens of thousands of seafarers like him, stranded at sea as the Delta variant of the coronavirus wreaks havoc on shore. “People don’t know how their supermarkets are stocked up.”.

Merchant Services 130

Merchant Services Shipping Management Supermarket 130

Cisco Retail

JULY 20, 2021

Over a year has passed since businesses, citizens and governments were forced to adapt to radical change and move to a new reality. Now is the time when we decide what lessons we’ve learned from this unprecedented crisis and determine what type of future we want to build. It’s clear that we are not going back to the way things were. We have it in our power to build a more inclusive, sustainable and digital world.

Planning 143

Planning ATS 143

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Hyken

JULY 20, 2021

The End-to-End Customer Experience. Improving CX through Customer Workflows. Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can create a great end-to-end customer experience and enhance productivity through process mapping. Top Takeaways: Customer service is traditionally focused on the engagement layer (how customers make requests) but not on customer operations (getting the job done).

Customer Experience 128

Customer Experience Management ATS 128

Cisco Retail

JULY 20, 2021

One of the most powerful engines of business success is operational maturity because of its ability to boost adaptability, resiliency, and agility through automation. That’s according to a Cisco-commissioned conducted study by Forrester Consulting. But no matter how mature your operations are, there will always be challenges. The third installment of the study, Automation Is Not Without Challenges, But They Can Be Overcome , spotlights some of these challenges and how they differ for operationa

143

143

Retail Wire

JULY 20, 2021

Tiffany and Costco have settled an eight-year-old lawsuit brought by the jewelry brand over rings bearing its name sold by the warehouse club retailer. The settlement followed an appeals court ruling that Costco had acted in good faith when it marketed “Tiffany” rings to members, who were smart enough to have realized that the items were not actual products from the brand.

Jewelry 100

Jewelry Marketing 100

Cisco Retail

JULY 20, 2021

Our customers are the heart and soul of everything we do at Cisco and each one of them has an interesting story to tell! Our new Q&A series allows us to shine a spotlight on some of our most passionate customer advocates in The Global Gateway community as we learn more about their stories and backgrounds. You may be wondering: What is The Global Gateway ?

Planning 141

Planning Consumer Marketing ATS 141

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JULY 20, 2021

Shareholders of At Home’s stock will vote on whether or not the company should be sold for $37 a share to the Hellman & Friedman private equity firm. CAS Investment Partners, At Home’s largest investor, said the retailer should prerelease its sales and earnings before a vote is taken.

ATS 100

ATS 100

Talking Retail

JULY 20, 2021

Premier has unveiled its latest design concepts after a trial at the store run in Sheffield by retailer Mandeep Singh. As part of an extension of his store to 1750 sq ft, Premier helped Mandeep install a wide range of improvements, including several specialist sections highlighting what the store offers. These include: Refresh @ Premier. This story continues at New look Premier highlights brand’s latest innovations.

ATS 122

ATS 122

Retail Wire

JULY 20, 2021

The future prospects for operators of food trucks and carts in New York City are almost entirely dependent on office workers returning to offices. A month ago, it seemed many would return as many New Yorkers were getting vaccinated against COVID-19, but that is now in question as cases of COVID-19 have spiked by 203 percent over the past couple of weeks.

Returns 100

Returns 100

Talking Retail

JULY 20, 2021

Snacking company Pladis has rolled out a £1m new design for its Carr’s brand. The design will run across Carr’s entire portfolio, including new Carr’s Black Olive Melts (150g; £1.49) and its Crispbreads, Flatbreads and Ciabatta. The move aims to inspire shoppers to “tuck into Carr’s range of premium crackers during snacking occasions which extend. This story continues at Pladis unveils new design for premium cracker brand.

ATS 119

ATS 119

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JULY 20, 2021

Rent the Runway has filed paperwork with U.S. Securities and Exchange Commission for an initial public offering (IPO). The company has not yet set a target price range or the number of shares it will make available through the IPO.

100

100

Retail Dive

JULY 20, 2021

Amid a merchandising revamp, the department store's new private label focuses on elevated basics for "the fashion-forward, contemporary dresser.

Apparel 121

Apparel Department Stores Fashion 121

Retail Wire

JULY 20, 2021

Mark Tritton, CEO of Bed Bath & Beyond, said that the novel coronavirus pandemic has crystallized the importance of home in the minds of Americans and that he expects the search to create environments “where people feel safe and comfortable” and can “express themselves” will continue on.

100

100

Cisco Retail

JULY 20, 2021

Welcome to our blog series on the people behind Corporate Social Responsibility (CSR) at Cisco. Each blog in this series will highlight a different Cisco employee who works closely with CSR initiatives across the company. The global Cisco Networking Academy program educates people in critical technology skills like computer networking, cybersecurity, and programming.

ATS 116

ATS 116

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JULY 20, 2021

Madewell announced the launch of Madewell Forever, which will offer “preloved” items from the fashion brand on its website and at six of its 132 stores. “We don’t think this is going to be a revenue driver, to be frank,” said Liz Hershfield, SVP and head of sustainability at Madewell. “But it’s something our customers are really hungry for, and we want to push circularity and sustainability as a big part of our business.”.

Fashion 100

Fashion ATS 100

Talking Retail

JULY 20, 2021

A.G. Barr its “No Added Boring” campaign for its Rubicon brand, as part of a wider £4m investment. The TV advert will run for six weeks across advertising screens, video-on-demand channels, Spotify and social media platforms, supported by a five-week sampling campaign. A.G. Barr has also launched a range of branded POS tools for stores. This story continues at Rubicon returns to TV with £4m investment.

Returns 116

Returns Advertising ATS 116

Cisco Retail

JULY 20, 2021

The time between graduation and starting your career comes packed with a variety of emotions: excitement, nervousness, and fear of the unknown. For me, however, I felt at ease – because I had already completed an eight-month placement at Cisco Galway and was offered a chance to return as a Software Engineer once I graduated. I began my Cisco career during my third year at NUI Galway in Ireland, where the college offers the chance to complete work experience as part of their Electronics and Compu

ATS 105

ATS Returns Promotions Location 105

Talking Retail

JULY 20, 2021

Confectionery manufacturer Swizzels has launched a summer campaign for its Squashies brand. The “Squashathon” campaign will feature across Swizzels’ social media channels throughout July and August, running summer-themed challenges with daily prizes on offer. POS and displays materials will also be available for retailers. Clare Lynch, Squashies brand manager at Swizzels, said: ‘‘Squashies continues to.

Brand Management 111

Brand Management Management ATS 111

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience