Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike.

Checkout 358

Checkout Planning Consumer Management 358

Wiser

DECEMBER 22, 2020

Direct-to-consumer (D2C or DTC) brands are everywhere these days: advertised on buses, pulling shoppers in on Instagram, and increasingly setting up storefronts on Main Streets around the world. While online retail channels were a great way to build their businesses initially, there are many added benefits to brick-and-mortar as well. These include easier product repairs (think Warby Parker glasses) and more opportunities to build relationships with new and existing customers as they browse offe

Consumer 122

Consumer Shipping Fulfillment Advertising 122

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. The free service will extend beyond the 2020 holiday season, according to a blog post by Linne Fulcher, VP, Customer Strategy, Science and Journeys for Walmart U.S.

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Returns Drop-Shipping ATS Shipping 255

Retail Next

DECEMBER 22, 2020

Retail is a goldmine of data. The problem is most of it never makes it out of its raw form and into the actionable, 24 karat tips that store teams need to perform their best. . Time and time again, retail field and HQ teams express frustration that they just don’t have the bandwidth to dive into the mine and analyze the data. As a result, store teams continue to miss out on opportunities for improvement. .

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Store Layout Management Customer Experience Store Operations 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

DECEMBER 22, 2020

We preach not to put people in boxes, and it seems companies are keen for this to be extended to them also. Amazon is the most obvious example, evolving from an online marketplace for books to the technology behemoth it is today. And what about Dominos, the tech company ? Or perhaps McDonalds, the fashion label ? Increasingly we are also seeing some of the biggest U.S. retailers pivot away from their traditional brick-and-mortar offerings and venture into becoming their own fully fledged media n

Advertising 195

Advertising Consumer Marketing Fashion 195

Store Growers

DECEMBER 22, 2020

Last Updated on December 22, 2020. The end of the year is coming close. We’ve been sprinting since long before Black Friday, so it feels good to reach the end of the holiday sales. Those early conversations about stock levels or shipping back in August are now far behind us, and the numbers have been put on the board. I hope they’re good.

Advertising 41

Advertising Shopping Shipping Accounting 41