Mon.Jan 23, 2023

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Amazon Takes Flight in India with Debut of Dedicated Air Cargo Network

Retail TouchPoints

Amazon has brought its dedicated air cargo network, Amazon Air, to India — the third market for the service after the U.S. and Europe. The launch is a first for an ecommerce company in India and a signal of the rapid growth in that region, which is the fastest-growing ecommerce market in the world, according to eMarketer. “We’re thrilled to launch Amazon Air in India to ensure we can provide our growing customer base with great selection, low prices and faster deliveries,” said Sarah Rhoads, VP

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AV Industry to Gather at ISE2023 with Over 900 Exhibitors, Featuring the Latest Innovations and Solutions

Retail Focus

ISE is the largest trade show for professional AV and electronic systems integration in the world. This means that retail designers will have access to the latest technology and innovations in the industry, allowing them to stay ahead of the curve and incorporate cutting-edge solutions into their designs. Additionally, ISE provides a unique opportunity for retail designers to network and collaborate with other professionals in the field.

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Report: GameStop Closing Kentucky Distribution Center, Potentially Affecting Hundreds of Jobs

Retail TouchPoints

GameStop is reportedly planning to close its Shepherdsville, Ky. distribution center, according to a letter to employees seen by WDRB News. The closure, which is scheduled to be completed by June 30, could affect hundreds of jobs at the facility. Workers at the facility also have published LinkedIn posts stating that the facility is closing. The closure was further confirmed by a commercial real estate listing stating that the 630,000-square-foot building will become available for a new occupant

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Retail Design Industry Invited to Explore the Latest Trends in Surface Design

Retail Focus

The Surface Design Show, set to take place at London’s Business Design Centre from 7-9 February 2023, has announced that the theme of its upcoming edition will be “Shaping Communities.” The theme aims to improve the built environment for all through collaboration and meaningful design solutions. The theme explores an open dialogue among industries and brands with the common goal of building stronger relationships between people and places.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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WWD: Saks.com Cutting 100 Jobs, 5% of Total Workforce

Retail TouchPoints

Saks.com is planning to let at least 100 employees go, approximately 5% of the ecommerce retailer’s 2,000-person workforce, according to WWD and other media outlets. Saks.com was split off as an online standalone retailer by parent company HBC in 2021 in partnership with private equity firm Insight Partners. The retailer did not respond to a request for comment from Retail TouchPoints about the layoffs, but a spokesperson told WWD that “as a matter of company policy, we don’t comment on rumor or

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Myer sales surge in a buoyant post-Covid era

Inside Retail

Myer sales are soaring, significantly ahead of comparable pre-Covid era trading periods. In a trading update released today, the company said sales for the five months to December 31 were up 18.9 per cent over the first half of the 2020 financial year and by 14.3 per cent over the first half of 2019. Sales for the six weeks until Christmas Eve were up 8.7 per cent year on year.

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Brosa set to be wound up, with $20 million deficit

Inside Retail

Administrators are recommending creditors wind up upmarket online furniture retailer, Brosa. The business collapsed into voluntary administration last month with assets of $4.3 million and liabilities of $24.2 million, including $10 million in unfulfilled orders. The company made “substantial losses” during the past three years of operations, largely due to Covid.

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Embracing the Metaverse: A Bold Way to Improve Customer Retail Experiences

Retail TouchPoints

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse simply integrates the physical and digital worlds, enhancing both through virtual worlds or simple contextual overlays. While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps com

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Luxury driving rebound in demand for Sydney CBD retail space

Inside Retail

A “growing appetite” for luxury brands is driving demand for space in prime Sydney CBD retail locations, according to research from Ray White. Sydney CBD’s prime retail real estate comprises Martin Place, Castlereagh Street, Park Street and George Street, along with Pitt Street Mall. According to Vanessa Rader, head of research at Ray White Commercial, an increase in the personal and household goods retailing segment due to an influx of jewellery retailers, which now account for 21.5 per cent of

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Avoiding Ecommerce Meltdowns: For Dippin’ Dots Delivering Quality CX is all about Timing (and Dry Ice)

Retail TouchPoints

If you’re a child of the ’90s then you already know (and probably love) Dippin’ Dots. If you’re not and you don’t have kids or have never been to an amusement park, then here’s the long and short of it — Dippin’ Dots is cryogenically frozen ice cream that form little beads to create a flavor and texture party in your mouth. Dippin’ Dots are flash frozen at -320° F and must be stored at temperatures well below what a typical home freezer can accommodate.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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It’s always winter in Helly Hansen’s new concept store. Here’s why

Inside Retail

Leading outdoor sportswear brand Helly Hansen has unveiled its new concept store at Chadstone Shopping Centre. It is the brand’s seventh store across Australia and New Zealand, with more to be rolled out across the region. The Norwegian brand – which is known for its sailing and ski apparel, workwear and outdoors wear – is stocked in high-end retailers, including David Jones and The Iconic, and has over 40 stores across the globe.

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5 ways Target is pushing customer-driven innovations in omnichannel, grocery

Retail Dive

Ease, joy and affordability are key pillars of the company's efforts to build on its “Targét” reputation, executives said at NRF’s Big Show.

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Luxury giants bank on Chinese return as Western shoppers sober up

Inside Retail

The focus of the luxury industry is shifting back to China, with hopes that its high-end spenders will once again splurge on designer goods during Lunar New Year festivities as Beijing relaxes Covid curbs after three long years. Quarterly results from LVMH and Europe’s other luxury goods companies will offer glimpses of the toll of last year’s Covid-related disruptions in China, even as the companies roll out pricey new collections tied to the Year of the Rabbit.

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8 DTC retail trends to watch in 2023

Retail Dive

With macroeconomic challenges from 2022 seeping into the new year, brands are balancing out their store count, pushing for profitability and more.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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350,000 UPS workers may walk off the job this summer

Retail Wire

UPS and 350,000 of its workers are looking at a potential strike this summer if the delivery service and the International Brotherhood of Teamsters fail to hammer out a new labor contract. Amazon.com is UPS’s largest customer. About 40 percent of the UPS workers affected are drivers. UPS posted record profits in 2022.

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Wizard Pharmacy conjures up SA foray

Inside Retail

Wizard Pharmacy will open its first store in South Australia in March, in the suburb of Strathalbyn. James Wittwer, the franchisee of the new pharmacy, cited the brand’s commitment to holistic care as the primary factor in opting for a Wizard store. He described the chain as “a progressive business looking ahead at new opportunities and ways to do things not just differently, but better.

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Kroger and Albertsons merger is far from a done deal

Retail Wire

Kroger and Albertsons argue that a merger of the supermarket giants will lead to lower prices and other benefits for consumers. Many question, however, if Kroger and Albertsons are painting a realistic picture. Opposition to the deal is real, and organized.

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Walmart launches dedicated e-commerce site for businesses

Retail Dive

Walmart Business aims to save time and money for small business owners who buy from the retailer to support their own businesses.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Top 10 Retail Trends to Watch in 2023

RETAIL MANAGEMENT SOFTWARE

The retail industry is a fast-paced and ever-changing industry. Retailers are always trying to find ways to stay competitive. That’s why it’s essential to keep an eye on trends. What does the future hold for retail? Retailers and brands are recovering from a three-year pandemic. Over the past year, supply chain challenges, inflationary pricing, economic uncertainty, and geopolitical factors have taxed retailers and squeezed finances.

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3 ways AI can supercharge sizing to help apparel brands boost conversion, reduce returns and personalize the retail experience

Retail Dive

We highlight three key ways your apparel brand can leverage AI and machine learning to increase conversion and personalize retail both online and in stores.

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Space10 invites public into its Copenhagen HQ with kiosk-like design library

Dezeen

IKEA's innovation lab Space10 has worked with interior designers Spacon & X to transform the ground floor of its headquarters into a library and community space , with a look that is meant to recall a simple kiosk. Located in a former fish factory in the city's Meatpacking District, Space10 's offices now include a library of 100 future-focused books, a snack bar and a design shop, alongside an existing gallery and event space.

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What retailers can expect from consumers this year

Retail Dive

Consumers are more cautious and discerning, yet eager to get out and about, Euromonitor’s Michelle Evans told an NRF audience last week.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Industry Veteran & Strategy VP Lyle Walker on Intelligence Node’s Superior Technology & Processes

Intelligence Node

Lyle Walker, VP of Strategy at Intelligence Node, is a distinguished retail leader with 30+ years of experience across global retailers, brands, and tech providers. Drawn to the company culture, The post Industry Veteran & Strategy VP Lyle Walker on Intelligence Node’s Superior Technology & Processes appeared first on Blog.

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Levi Strauss hires Nordstrom vet as chief digital officer

Retail Dive

Jason Gowans, who will report to Michelle Gass, will help grow the company’s direct-to-consumer business.

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Natural Light goes retro in hopes of brewing up sales

Retail Wire

The Natural Light beer brand has redesigned its can with a throwback look reminiscent of its 1979 design. “There’s been a lot of conversation about how ‘what is old is now what is cool,’ so we wanted to look back into our archives, so the can itself is harkening back to the design of the late 1970s,” said Krystyn Stowe, head of marketing for Natural Light.

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Away taps former Foxtrot exec as chief marketing officer

Retail Dive

As the travel brand sees increased interest in travel from consumers, Carla Dunham brings marketing experience from Foxtrot and Equinox.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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OSHA says Amazon increases warehouse worker injury risk

Retail Wire

The Occupational Safety and Health Administration (OSHA) has recommended Amazon.com be fined $60,269 for putting warehouse workers at increased risk of injury at facilities in Deltona, FL, Waukegan, IL, and New Windsor, NY. “Each of these inspections found work processes that were designed for speed but not safety, and they resulted in serious worker injuries,” said Doug Parker, OSHA assistant secretary.

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For brick and mortar retailers looking to expand, online is the way to go

Retail Dive

Thanks to new omnichannel tech, selling online is a low-cost way for independent retailers to grow.

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Wayfair’s stock price jumps on layoff news

Retail Wire

Wayfair saw its stock price rise more than 20 percent on Friday after the online furniture retailer said it will cut 1,750 jobs as part of a restructuring intended to reduce costs and improve profit margins.

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Thirteen Lune raises $8M in seed round

Retail Dive

The company said that the investment puts it on track to reach profitability this year.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.