Mon.Mar 13, 2023

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How Puma is Using AI-Powered Styling to ‘Brainstorm’ with its Customers — and Increase AOV

Retail TouchPoints

Anyone who shops online has probably at some point fallen victim to “ inspiration clickbait.” Much like an article that doesn’t live up to its catchy headline, Rohan Deuskar describes inspiration clickbait as compelling shopping content (most often visual) that ends up driving a user into a disappointing, bland ecommerce experience. “Most of the time shoppers aren’t looking for individual products, they want to complete an outfit or create a certain look, so brands speak to them in that language

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Roughly three in four Australians buy preloved clothing, survey finds

Inside Retail

Research by Reluv, an online fashion retailer, in partnership with Monash University students, has revealed that about 75 per cent of Australians purchased used clothing last year. According to their Fashion Resale Report 2022, economic considerations follow sustainability as the primary two motivators of second-hand clothing purchases. The study found that 73 per cent of Australians said they purchase pre-owned apparel, 80 per cent believe they wear less than 60 per cent of their wardrobe, and

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Brand Loyalty is Fading — Retailers Must Find New Ways to Deliver Value

Retail TouchPoints

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey of 10,000 shoppers around the globe, The State of Online Marketplace Adoption. We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences.

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US Brewlounge concept to open at Perth Airport

Inside Retail

WA hospitality and brewing group Triple-1-Three is set to launch a ‘Brewlounge’ concept at Perth Airport in partnership with US-based hospitality company, Delaware North. The business’ craft beer brand Otherside Brewing Co will offer travellers local beers and experimental releases at the new ‘Otherside Brewlounge’ situated in Terminal Two (T2). Otherside’s MD, James Legge, said the brand wanted to “challenge the norm” and create something really special for Perth Airport.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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David’s Bridal Creates Eye-Opening Digital Lookbook

Retail TouchPoints

David’s Bridal has created The Wink , a collection of seasonal product guides curated by the retailer’s in-house team of designers. Each of the guides will feature head-to-toe looks, product descriptions and QR codes that take users directly to the products, offering a seamless experience from inspiration to purchase. “The Wink is playful, celebratory and authentic — just like our customers,” said Kelly Cook, Chief Marketing and IT Officer at David’s Bridal in a statement.

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Brisbane Fashion Festival to return in August

Inside Retail

Queensland’s largest fashion runway event – the Brisbane Fashion Festival – will return this year from August 21 – 25. The event, its 16th iteration, will be held in Brisbane’s King George Square and City Hall featuring a range of programs including a fashion High Tea, food events and runway shows from both established and emerging creatives. Brisbane Fashion Festival director Lindsay Bennett said the event provides a vital platform to celebrate local design talent on a world-class stage.

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Are we entering a bricks-and-mortar renaissance? Here’s what the data says

Inside Retail

In a rollercoaster year for retail sales, a survey of retailers has indicated an optimistic outlook for store network growth. In what the national property agency CBRE described as a ‘flash survey’, 83 per cent of Australian respondents across a snapshot of the Asia Pacific region indicated expansion plans. CBRE didn’t provide a breakdown of the number of Australian retailers responding about their 2023 growth plans, but 61 per cent of them indicated they were planning to increase the quality of

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Sephora, TikTok Partner to Guide Diverse Beauty Brands in Successful Content Creation

Retail TouchPoints

Sephora , TikTok and the Digitas agency have launched a guide to the world of creator content for founder-led beauty brands. The Sephora x TikTok Incubator Program will connect TikTok creators to beauty brands from Sephora Accelerate , the retailer’s program designed to spotlight and nurture diverse players in the beauty space. The new program will help brands learn impactful social content strategies via a series of educational training modules, with participating brands hearing from #beautytok

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Dan Murphy’s MD talks digital channels and drinks innovation

Inside Retail

It turns out Dan Murphy was a real person and not just a corporate avatar designed to make customers feel they’re buying local when, in fact, they’re getting their alcohol from one of Australia’s largest liquor retailers. Endeavour Group was previously part of Woolworths and subsequently spun off and listed (along with BWS, and hotel and gambling assets) on the Australian Securities Exchange in 2021.

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DaaS vs SaaS: What’s the Difference?

Wiser

Desktop as a Service (DaaS) and Software as a Service (SaaS) have had a revolutionary effect on the way businesses are able to run. These are both cloud services that have significantly improved the functionality and capabilities of the modern workspace. Thanks to these services, the playing field between businesses has levelled off just a little further.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How online retailers are navigating the benefits and pitfalls of pop-ups

Inside Retail

One of the biggest trends hitting the retail industry today is the return to bricks-and-mortar shopping: with customers, left bereft of in-store shopping during the pandemic, returning to shops in droves. And while pureplay and direct-to-consumer brands have largely stayed online throughout the pandemic, a number have started playing with pop-ups as a means to get themselves in front of customers.

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Silicon Valley Bank Collapse Hits Some Ecommerce Retailers, but Full Effect Remains to be Seen

Retail TouchPoints

The collapse of Silicon Valley Bank (SVB) is sending shockwaves through ecommerce, and some retailers are expecting significant setbacks from the loss of its services. The Department of the Treasury , Federal Reserve and FDIC have promised in a joint statement that all depositors will have access to their money as of March 13 through a newly-created “bridge bank ,” though that was not enough to prevent some hiccups in the industry.

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Etsy, other e-commerce companies feel squeeze of SVB collapse

Inside Retail

Etsy on Monday resumed payments to merchants with Silicon Valley Bank accounts after the e-commerce platform paused their payouts over the weekend following the US government shutdown of the bank last week. Approximately 0.5 per cent of Etsy’s active sellers -or around 2,700 merchants- had their payments delayed on Friday related to SVB’s collapse, according to Etsy. “We are working to pay these sellers today, and we’ve already started processing payments via another payment pa

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Shrink increases with more shoppers and thieves in stores

Retail Wire

Retailers have reported a rise in shrinkage at the same time that more people are going to stores to shop. “We definitely had an uptick since last year,” Macy’s CEO Jeff Gennette said on the retailer’s earnings call. “It’s an industrywide trend.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Why dropshipping is making a resurgence for small businesses

Inside Retail

The notion of a garage startup is often romanticised. Practically speaking though, the idea of your own business busting out of your garage leaves much to be desired. So does the idea of waiting for stock to arrive which never makes it on time. In the past, small retailers would take on stock, turning garages all over into mini fulfilment centres. Then, the model changed: what’s known as ‘just-in-case’ became a ‘just-in-time’ way of operating.

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Toy store says its money is tied up in SVB debacle

Retail Wire

Camp, a toy retailer backed by venture capital, sent an email to customers last week saying that it was slashing prices to raise enough money to continue operating its business after its money got tied up in the Silicon Valley Bank failure. Customers can use the “BANKRUN” promotional code to save 40 percent on all merchandise. Camp, founded in 2018, has nine stores in California, Connecticut, Massachusetts, New York, New Jersey, and Texas.

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Amidst high inflation, sari-sari stores are the lifeline for all Filipinos

Inside Retail

Prices are rising around the world, but while markets such as the US, UK and Australia are battling inflation rates of between six and eight per cent, consumers in the Philippines are paying as much as 15.62 per cent more than they did for certain items this time last year. That is according to recent research by software provider Packworks in collaboration with Fourthwall, a sociocultural research firm, which looked at prices for food items in sari-sari stores, the local term for neighbourhood

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Etsy’s payments to sellers delayed by Silicon Valley Bank failure

Retail Wire

Etsy is warning sellers on its platform that the failure of Silicon Valley Bank is causing delays in processing payments. The site used the bank to pay some sellers. An email sent by eBay to sellers said, “We know that you count on us to help run your business and we understand how important it is for you to receive your funds when you need them. Please know that our teams are working hard to resolve this issue and send you your funds as quickly as possible.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Revolutionizing Industrial Automation with Advanced Technologies

Retail Focus

The Industrial Revolution transformed the manufacturing industry and led to the development of assembly lines, mass production, and mechanization. Today, another revolution is underway, one that is fueled by advanced technologies such as artificial intelligence, machine learning, robotics, and the Internet of Things (IoT). This new era is revolutionizing industrial automation, improving efficiency, reducing costs, and increasing safety.

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Japanese label Anrealage unveils colour-changing collection in Paris 

Inside Retail

Anrealage, a Japanese fashion brand, gained attention at Paris Fashion Week after displaying a colour-changing collection of apparel that was activated by suspended moving UV lights. The Anrealage Fall Winter 2023 collection is influenced by old 1950s fashion, with a concentration on long designs. Colour is changed in clothes sourced from materials such as faux fur, velvet, lace, knitwear, jacquard, and satin using the brand’s latest technological innovation.

Fashion 130
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Top 3 Reasons To Outsource Your Payroll Processing

Retail Focus

Payroll is the process of paying the employees of your business. In order to get a payroll going you need to track the hours that they have worked, calculate their pay, distribute those payments, and keep track of work benefits. While you might be able to do this yourself if you have a small business, if you have dozens or even hundreds of employees, then outsourcing the payroll processing is going to take time.

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Sephora, TikTok launch content creator program

Retail Dive

The partnership will pair social media content creators with up-and-coming brands from the beauty retailer's accelerator program.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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4 Key Trends in the Diamond Industry: What Should Retailers Expect?

Retail Focus

Diamonds are an eternally important resource; one which has stood the test of time and remained relevant in spite of changing fashions and tastes. However, the superficial stability of this market is one that’s really down to retailers being quick to adapt to trends, and forge new paths when obstacles present themselves. To avoid your firm falling behind the times, here are the main things shaping the diamond industry at the moment, and why they matter.

Consumer 130
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‘An existential threat’: Brands react to Silicon Valley Bank’s collapse

Retail Dive

SVB was closed on Friday and taken over by federal regulators, leaving some brands in the dark about how they would access their capital.

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Man sues Buffalo Wild Wings over ‘boneless’ wings

Retail Wire

Aimen Halim has filed a lawsuit in the U.S. District Court for the Northern District of Illinois against Buffalo Wild Wings. Mr. Halim claims that the restaurant chain’s boneless chicken wings suggest the item is a regular chicken wing that has been deboned when, in reality, it is closer to a chicken nugget. “This clear-cut case of false advertising should not be permitted, as consumers should be able to rely on the plain meaning of a product’s name and receive what they are pr

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Gordon Food Service to Open Six New Stores in Metro Houston

Shopping Center

Houston, Katy and League City, Texas — Gordon Food Service will open six new stores in metro Houston, the first Texas locations for the brand. Gordon Food Service Stores provide food products, including packaged and fresh goods, to restaurant owners… The post Gordon Food Service to Open Six New Stores in Metro Houston appeared first on Shopping Center Business.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Electric cars drive farther in between charges

Retail Wire

The average electric car sold in the U.S. gets 291 miles in between charges, according to a Bloomberg analysis of industry statistics. The Lucid Air Grand Touring vehicle has the most extended range at an estimated 519 miles.

ATS 100
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Joann shores up liquidity ahead of Q4 report

Retail Dive

The crafts retailer, which made Retail Dive’s bankruptcy watchlist last year, has seen sales fall and costs rise after a pandemic boom.

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Lab-grown dairy may one day put cows out to pasture

Retail Wire

Animal-free dairy products, including cheese, ice cream, and yogurt, are finding their way to store shelves as dozens of companies create milk proteins from yeasts or fungi. Lab-grown dairy doesn’t contain antibiotics, cholesterol, growth hormones, or lactose, and their manufacturing doesn’t come with the greenhouse gases produced by cattle.

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Emotions drive sales: The power of behavioral economics

Retail Dive

Retailers who become more emotionally driven can significantly increase profits and build a stronger connection between their customers and their brand.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.