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After 16 years of partnership, Coca-Cola Europacific Partners (CCEP) and Beam Suntory are going their separate ways. The pair will see out their current contract, which ends in 2025, then continue to operate within the beverage space separately. Since 2007, CCEP has produced and distributed Beam Suntory’s brand portfolio across Australia, which includes products such as Jim Beam, Maker’s Mark and Canadian Club, as well as a number of ready-to-drink options and non-alcoholic beverages.
Potential buyers of stricken retailer Wilko will have to invest up to £70m to rescue the retailer. PwC, the discount chain’s advisors, is in talks with a rival discount retailer and two private equity firms as it seeks to find a buyer so Wilko can avoid collapse, The Sunday Times reported. Mike Ashley’s Frasers Group and Hilco – a lender to Wilko – are not in talks to buy the firm.
Melbourne-based furniture and home-decor brand Fenton & Fenton collapsed last week. The brand, which has appointed Adam Nikitins and Stewart McCallum of EY to oversee the liquidation process, is one of a number of mid-sized retailers being hit hard by macroeconomic conditions and rising cost of living pressures. This collapse follows the demise of Australian furniture brand Brosa late last year – which cited declining sales and cash flow pressures – as well as heightened challenges faced by
AllSaints has posted its best ever annual sales and profits for the year-ended 28 January 2023 as its focus on product paid off. Sales at the fashion retailer grew by 36% to £457m for the period as profits swelled 50% to £58.6m. Chief executive Peter Wood said trading had been boosted by customers cutting back on other discretionary items to be able to afford its pricier products.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Indonesia’s recent announcement that it will limit online sales of imported goods worth under US$100 is set to upend the country’s rapidly growing e-commerce sector, and possibly pave the way for local players to take market share from international competitors, particularly those based in China. The country’s trade minister Zulkifli Hasan was quoted as saying that the move is aimed at protecting small and medium enterprises in Indonesia.
Reporting has always been important in retail – understanding sales tracking figures, inventory levels and the impact of marketing for example. But in today’s highly competitive, demanding retail world, the weekly or even end of day sales tracking reports that sufficed in the past just don’t cut it any more. Retail analytics has taken on an even more important role, and your retail POS software can track, analyse and make reports available in real time for super-smart, data-driven decision makin
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.
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