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As retailers gear up for peak season, many are fine-tuning sales strategies as shoppers’ spending capacity and preferences change. That includes addressing the ongoing impact of cost of living pressures on spending behaviours and variations across categories and age groups. The newly released Cost of Living Insights from CommBank iQ explores how economic uncertainty is flowing to people’s wallets.
In today’s digital-first world, the voice of the customer is louder than it’s ever been. For product startups dreaming of seeing their creations on the shelves of retail giants like Best Buy, Target, or Walmart, understanding this voice is crucial. While launching online offers a global audience, transitioning to physical retail is a chance to capture tangibility and visibility in a whole new way.
Speed. Efficiency. Instant gratification. These are the buzzwords of our age, even as we sit in traffic jabbing our phones to order oat milk flat whites we barely have time to drink. Everything is about getting things done faster. It’s the reason your local supermarket is now one giant self-checkout dystopia and why even the idea of browsing feels as old-fashioned as sending a telegram.
In our previous post, we outlined how brands can leverage store-level sales data and incremental points of distribution to boost in-store sales. Now, we’re taking it a step further by exploring how Wiser’s tools empower brands to combine sales and execution data to further optimize sales and retail performance. By integrating real-time insights, brands can better understand how execution at the store level impacts sales and make data-driven decisions that improve both product visibility and sale
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
The UK’s biggest retailers have warned of “inevitable” job losses as a result of the government’s decision to increase National Insurance. Chancellor of the Exchequer Rachel Reeves has been warned that jobs will be lost, stores will shut, and prices will have to rise due to the hike. Reeves increased the rate of employers’ National Insurance by 1.2% to 15% from April, and also lowered the level where employers begin paying on each staff member’s salary from £9
Shares in Seven & I Holdings jumped in early Tokyo trading on Wednesday following a media report that the founding family behind the Japanese retailer was aiming to take it private within this financial year ending in March. The shares surged as much as 11 per cent and finished the morning session up 8. per cent at US$17.07, compared with a 0.45 per cent drop in the benchmark Nikkei average.
DALLAS, November 19, 2024 – Theatro, a pioneer in voice-controlled mobile communication technology, is proud to announce the launch of Theatro GEN iusAI , an innovative suite of voice offerings that integrate Generative AI with Theatro’s Intelligent Virtual Assistance (TIVA) and Theatro’s portfolio of Digital Workflows. Theatro GEN iusAI equips frontline workers with on-demand, context-specific knowledge, enhancing their ability to deliver seamless customer interactions and enabling them t
DALLAS, November 19, 2024 – Theatro, a pioneer in voice-controlled mobile communication technology, is proud to announce the launch of Theatro GEN iusAI , an innovative suite of voice offerings that integrate Generative AI with Theatro’s Intelligent Virtual Assistance (TIVA) and Theatro’s portfolio of Digital Workflows. Theatro GEN iusAI equips frontline workers with on-demand, context-specific knowledge, enhancing their ability to deliver seamless customer interactions and enabling them t
Nick Scali is at risk of not meeting its first-half net profit guidance for Australia and New Zealand due to delays in the delivery of its products. One of the furniture retailer’s freight forwarders and custom agents is now under the administration of a liquidator, resulting in the company’s containers remaining stuck at the port. Nick Scali has made an application to the Federal Court of Australia to facilitate the release of the company’s containers through giving certain un
The Body Shop has made two key appointments to its senior leadership team as it pushes ahead with its strategy to drive growth following its acquisition earlier this year. The ethical beauty retailer has named Penny Brook as chief marketing officer and Sally Dowling as chief financial and operations officer. The Body Shop said that Brook, who joins from luxury outerwear brand Canada Goose, brings “a wealth of experience in brand transformation” Over her ten-year tenure at Canada Goos
Vietnamese online-first D2C menswear platform Coolmate secured US$6 million in its series B funding round led by Vertex Venture Southeast Asia and India. The round was also joined by Malaysia’s Kairous Capital, bringing the total amount Coolmate has raised to $11 million. “The funding round is a significant step that validates our growth potential and provides the resources to scale locally and internationally with strategic backing,” Nhu Pham Chi, CEO and founder of Coolmate, told Inside Retail
It’s the most wonderful time of the year, but for a sizeable portion of the U.S. workforce the holiday shopping season can be the most strenuous and stress-filled time of year. As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. labor force — find themselves literally on the front lines of the holiday madness.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Castle Quarter has bolstered its retail offering with the addition of outdoorwear brand Trespass. The retailer, specialising in clothing and equipment for outdoor pursuits like skiing and hiking, has relocated from its previous Norwich store to a new unit at Castle Quarter’s White Lion Street entrance. Established in Glasgow in 1938 as Jacobs & Turner Ltd, Trespass has grown into one of the UK’s leading producers and retailers of outdoor and adventure apparel, with over 300 stores worldwide.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New research by American Express Shop Small reveals the nation’s top 10 hotspots for independent shops, showcasing the small businesses and the valuable role they plan in their local communities. American Express partnered with retail experts GlobalData to identify the top high streets for independent shops through ranking factors such as the number of i
Amazon Access has added a new Cash EBT payment option for customers receiving Temporary Assistance for Needy Families (TANF). Shoppers in 18 states can now use these benefits to buy almost anything on Amazon.com across categories including electronics, toys, beauty and personal care, home and kitchen. Additionally, the benefits can be used to cover shipping fees as well as items sold by third-party merchants.
Hairdressing franchise Just Cut has introduced a brand revamp as part of its efforts to improve customer experience. The new design, built in collaboration with creative firm The General Store, incorporates a “Salon of the Future” idea that will be implemented throughout Just Cuts locations across the country. The updated Just Cuts logo has a sleek black design and brand guidelines that are consistent with the salon’s new look.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. The platform has kicked off the service in the alcohol category and will expand it to categories including beauty, electronics and more in the coming months.
Subway has revealed its latest restaurant image, set for a global rollout in 2025. The “Fresh Forward 2.0.” follows the original Fresh Forward brand reset in 2017. Since then more than 20,000 restaurants worldwide have remodelled or built new locations in Subway’s modern image. The latest iteration brings added brand personality and vibrant décor elements to the sandwich chain.
Popular Danish homeware brand, Søstrene Grene , is set to open its 45th UK store at Brighton’s Churchill Square Shopping Centre on Friday, 29th November at 10am. This expansion reflects the brand’s ambition to reach 100 stores across the UK by 2030 as part of its broader global growth strategy. The Brighton store will feature Søstrene Grene’s signature hygge-inspired design , offering a cozy and immersive shopping experience.
The Sloane Stanley Estate has announced that Pizza Pilgrims has opened its new restaurant on King’s Road. The 2,021 sq ft space has launched at 219 King’s Road, bringing a slice of coastal Italy to the heart of Chelsea for the first time. The ground floor, with space for 40 covers, features ornate details and striped parasols, reflecting its playful ‘Chelsea Flour Show’ arch made entirely of pizza flour bags.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
New research by American Express Shop Small reveals the nation’s top 10 hotspots for independent shops, showcasing the small businesses and the valuable role they plan in their local communities. American Express partnered with retail experts GlobalData to identify the top high streets for independent shops through ranking factors such as the number of independent outlets, variety of business types, and vibrancy of the high street.
Mulberry half-year losses widened as its new CEO highlighted the “clear need to reprioritise and rebuild the business” The luxury brand’s losses swelled to £15.7m for the 26 weeks ended 28 September, compared to £12.8m in 2023, as sales plunged 19% to £56.1m. CEO Andrea Baldo noted: “Though I’ve only been in the role of CEO for under three months, the first half results illustrate the clear need to reprioritise and rebuild the business… “We are now worki
The idea of the brick-and-mortar store being called the “next frontier” for retail media sounds funny to the many industry veterans who work at Mars United SM Commerce. Retail veterans like us have always viewed the physical store as a critical channel for shopper engagement. We’ve even experienced a few periods in the past when the store gained fleeting attention as a legitimate advertising medium (although Madison Avenue never quite agreed).
Revolution Beauty plunged into loss in its first half on the back of a 20% sales plunge in what its new CEO said was “a year of transformation” The beauty brand made a £10.9m pre-tax loss in the half to 31 August, down from a £400,000 profit last year as sales plunged to £72.4m, which it blamed on the planned simplification of its product portfolio, the discontinuation of unproductive SKUs, and “significant” stock clearance activity.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! To kick off the hosting season, Sainsbury’s is helping customers make the most of the festivities with some cracking deals across party food, meat centrepieces and desserts with Nectar Prices. For the first time, Sainsbury’s is offering 3 for 2 on own brand party food with Nectar Prices including the delicious new Taste the Difference Crispy King Prawn T
Wunderkind , the leading AI-powered performance marketing and identity platform, today announced a strategic partnership with Movable Ink. This innovative collaboration is set to revolutionise how brands engage with customers, leveraging cutting-edge technology to deliver personalised offers and content across digital channels. The partnership will seamlessly integrate Movable Ink’s data-driven personalisation into Wunderkind’s self-serve Autonomous Marketing Platform, which drives more
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Step One may have made a name for itself in the overlooked category of men’s underwear, but its recent launch of a bamboo bra signals its transformation into an intimate apparel brand for everyone. Still, a focus on innovation and the ‘triple bottom line’ remains at the heart of the ASX-listed company. The brand recently became the first clothing and garment company in Australia to achieve end-to-end FSC certification.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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