Wed.Jun 07, 2023

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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are high on their list of worries. That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Australian bubble tea chain Chaffic launches in Singapore

Inside Retail

Australian bubble tea business Chaffic will launch its first physical presence in Singapore on Friday (June 9), accelerating its expansion strategy in Southeast Asia. Located at the lifestyle shopping mall Westgate in Singapore’s upcoming ‘second CBD’, Chaffic aims to expand the diversity of local bubble tea at a reasonable price point.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. In the new series “Stimulating Retail,” join award-winning sensory designer and Harvard neuroscientist Ari Peralta as he breaks down the science and tech behind some of today’s most stimulating sensory retail experiences.

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EB Games parent GameStop ousts CEO as sales fall again

Inside Retail

Ryan Cohen, the billionaire investor whose bet on GameStop Corp made him popular with meme stock traders, took over as executive chairman on Wednesday after the video game retailer ousted its CEO and reported a wider-than expected quarterly loss. Investors pushed the stock price down more than 20 per cent in after-hours trading, continuing a roller-coaster ride that started in early 2021 when retail investors piled in to prove hedge fund betting on GameStop’s demise wrong.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Victoria’s Secret Adds Lingerie, Apparel to Amazon Storefront

Retail TouchPoints

In its latest move to appeal to the masses , Victoria’s Secret is expanding its assortment on Amazon Fashion to include lingerie and apparel. The brand’s Amazon store , which debuted in April 2022 , previously featured only beauty products. Propelled by the desire to “meets customers where they are,” the company plans to now make more than 4,000 items across the Victoria’s Secret and Pink labels available on Amazon, marking the first time the company will sell its lingerie and apparel beyond its

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Jenny Craig centres to close, all staff made redundant

Inside Retail

The Jenny Craig Australia and New Zealand business is to cease operations with all staff made redundant after its administrators failed to secure a buyer for the physical stores and employees. Voluntary administrators appointed on May 9 – Vaughan Strawbridge, Kate Warwick and Joseph Hansell of FTI Consulting – recommended the company be placed into liquidation.

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Naked Wolfe settles knock-off suit with Asos, copycat brands

Inside Retail

Footwear company Naked Wolfe has reached a settlement in the legal proceedings in the UK against Public Desire Limited and Fashmode – also known as Ego Shoe – for the unauthorised copying of its designs. The legal disputes arose when the company found “significant similarities” between certain shoe designs offered by Ego Shoes and Public Desires, sold through different channels – including Asos.

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Ecommerce Companies Should Care that the FTC is Targeting False AI Claims

Retail TouchPoints

In the wake of OpenAI’s explosion in popularity, every other ecommerce and marketing technology company appears to be hitting the market claiming to have an artificial intelligence solution. But the Federal Trade Commission has put opportunists on notice, writing in a blog post last month that “false or unsubstantiated claims about a product’s efficacy are our bread and butter.

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Eighteen months post-merger, Lotus’s growth is stagnating. Here’s why

Inside Retail

Siam Makro, a US$14.2 billion enterprise owned by Thailand’s Charoen Pokphand Group (CPG), has a cash-and-carry arm (Makro) and a retail arm under the Lotus’s brand. Lotus’s has been part of Siam Makro since late 2021 when CPG transferred to it all of Lotus’s shares, making it, corporately speaking, the final resting place of the former Southeast Asia business of Britain’s Tesco PLC.

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Amazon Teams up with Hexa to Help Sellers Create 3D, AR Content

Retail TouchPoints

Amazon has inked a deal to give its sellers access to the 3D visualization platform Hexa , which will help merchants easily create 3D and augmented reality content for their Amazon product pages. Hexa uses AI to create 3D content for brands based on 2D assets like product images or designs. Amazon sellers can now use Hexa’s technology to create high-fidelity 3D models of their products with AR compatibility.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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The cost of circularity: Brands pay four cents per item to fund Seamless

Inside Retail

The Australian fashion industry has been put on notice. After years of flirting with the idea of sustainability, while also manufacturing or importing over 1.4 billion items of clothing each year, the federal minister for environment and water Tanya Plibersek noted that the industry has one year to show that it can regulate itself before the government steps in to do it for them.

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NRF Names 5 New Board Members

Retail TouchPoints

The National Retail Federation (NRF) named five retail industry leaders to its Board of Directors at its summer board meeting in Washington, D.C. The new members are notable for including executives from a solution provider specializing in marketplace technology as well as a cloud services provider, indicating the growing importance of these segments of the industry.

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How iconic piano brand Steinway is reaching next-gen music lovers

Inside Retail

Founded in 1853, Steinway pianos have long been known for their craftsmanship, fine finish and sound quality, making them the choice of artists from 19th century Russian composer Rachmaninov, to modern-day American songwriter Billy Joel. But while some things haven’t changed in the company’s 170-year history – every Steinway piano is still individually built by a master craftsperson and undergoes extensive testing, with each key being played up to 3200 times to ensure stability – in other ways,

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Delivery management platform, Scurri, announces strategic UK hires to accelerate expansion

Retail Focus

Next generation delivery management platform, Scurri , whose retail and brand partners include Vision Direct, Biscuiteers and Natural Baby Shower, today announced two new strategic appointments as it continues to scale growth in the United Kingdom. Following its launch in 2010, Scurri has grown to a business that processed over €10bn worth of global shipments in 2022, with €15.3million investment raised to date from private angel investors, institutional VC investors and the Irish Government dev

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Donut King hands out 44,000 free donuts, invites influencers to celebrate

Inside Retail

Retail Food Group’s Donut King celebrated National Donut Day by giving away more than 44,000 donuts on 2 June. Participating stores across the country offered one free hot cinnamon donut per customer. The brand ramped up its marketing for the day, hosting a celebratory event with Australian singer Thelma Plum and a number of influencers in attendance.

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Foreign chains make a push to grab share of the U.S. retail market

Retail Wire

IKEA, Lego, Mango, Primark, Uniqlo and Zara are looking to grab a greater share of the U.S. market as they expect the American economy to remain strong. “The scale of it and the wealth of the consumer—the U.S. clearly has an appeal,” said John Bason, Primark’s strategic advisory board chairman.

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Using Display Cabinets for Interior Design

Retail Focus

Displaying things that you are proud of can be a major part of building a room’s atmosphere and can allow you to show off things that you would normally never get a chance to present to visitors properly. Of course, to do this well, you usually want to rely on a display cabinet. While display cabinets are easy to buy and set up in your home, there can be a lot of nuances that go into using them correctly.

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InStore Disrupt: Key takeaways from Top Retail Influencers

Tokinomo

InStore Disrupt 2023 is a wrap! We created InStore Disrupt to give retail professionals and other like-minded people an opportunity to connect and keep up with the latest trends. It was an amazing moment that the whole community will remember.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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B2B SaaS LTV: How to Accurately Calculate and Grow It

Retail Focus

For B2B SaaS business owners, knowing that customers are valuable isn’t enough. You also need to determine the value customers generate during the time they are subscribed to your product or service. This will help you determine the amount of resources to dedicate to acquiring new customers, retaining existing ones, and also expanding your customer base.

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Walmart Connect expands in-store ad formats as shoppers return en masse

Retail Dive

The company’s ad division is drawing from a traditional shopper marketer playbook by in-housing product demos and testing ads in its radio network.

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Canadian cannabis chain Fire & Flower files for bankruptcy

Retail Wire

Fire & Flower has filed for bankruptcy protection under Canada’s Companies Creditors’ Arrangement Act. The cannabis retailer is looking to lay off workers and get out of leases on an unspecified number of its 80 stores.

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How legacy beauty brands are aging down to reach Gen Z

Retail Dive

Ever-changing trends and flashy brands like E.l.f. Cosmetics are challenging giants like Estée Lauder and L'Oréal to draw from a new playbook.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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NBA star Giannis Antetokounmpo and his brothers open retail store

Retail Wire

Giannis Antetokounmpo of the Milwaukee Bucks is opening a retail store with his brothers to sell clothing, hats and other items bearing the family name. The store will open on the first floor of the new Trade Hotel in Milwaukee, across the street from where Mr. Antetokounmpo and his teammates play their home games.

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Stitch Fix mulls exiting the UK amid ongoing sales declines

Retail Dive

The apparel box e-retailer, focused on profits and expense cuts, is closing two warehouses, but analysts wonder when revenues will rebound.

Apparel 105
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Starbucks signs deal with ghost kitchen to boost delivery business

Retail Wire

Starbucks is teaming up with CloudKitchens, a ghost kitchen operator, to expand deliveries beyond its stores. The coffee chain works with DoorDash and UberEats to deliver orders from its locations around the country.

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Lovesac C-suite shifts while Q1 net sales increase

Retail Dive

The furniture brand’s CFO and chief strategy officers are retiring effective June 30 while the company looks to invest in tech for growth.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Lululemon CEO says retailer was right to fire workers who tried to stop thieves

Retail Wire

Lululemon CEO Calvin McDonald is standing behind the company’s decision to fire two associates who sought to prevent thieves from walking out of a Georgia store with stolen merchandise. “In this particular case, we have a zero-tolerance policy that we train our educators on around engaging during a theft. Why?

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Wayfair’s chief commercial officer to exit

Retail Dive

Steve Oblak, who is leaving the company after 14 years, will be succeeded by Jon Blotner, who oversees the company’s private labels and specialty retailers.

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Bed Bath & Beyond’s frontline makes the best of a bad situation

Retail Wire

Bed Bath & Beyond’s store associates are expressing frustration over the rude behavior of some shoppers stuck with the retailer’s gift cards. Some have also seen an increase in goods being shipped to their stores. “It’s all a mess,” said one associate. “We’ve been getting trucks all the time.

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Nike, Dick’s release largest joint ad campaign to date

Retail Dive

The two retailers have grown closer over the years, and connected their loyalty programs about a year and a half ago.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.