Wed.Nov 15, 2023

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Android or iOS: When and why to use either for delivering innovative retail device experiences

Retail Dive

Ensure you’re using the right decision criteria to deliver exceptional customer experiences and set yourself up for long-term success.

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For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

Retail TouchPoints

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 billion in sales revenue — it also comes wi

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Officeworks, Recycle Mate team up in tech and accessories recovery plan

Inside Retail

Officeworks has partnered with Recycle Mate to raise awareness of the school and office supplies retailer as a key destination for e-waste recycling. Recycle Mate’s flagship app allows users to search location-specific disposal advice for a specific product. With the partnership, all 169 Officeworks stores nationwide will be offered to those seeking to recycle computers, laptops, printers, ink cartridges, pens, and markers and other tech accessories through its free Bring it Back Program. “

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Rebag, ThredUp Join Forces to ‘Push the Boundaries of the Secondhand Market’

Retail TouchPoints

Luxury accessory resale site Rebag and online resale platform ThredUp have announced a multi-faceted partnership to bring their clienteles closer together and enhance both companies’ circularity efforts. Rebag customers can now resell gently worn items on ThredUp to earn Rebag shopping credit, and ThredUp customers can now shop select Rebag inventory directly on Thredup.com. “Industry collaboration is key to building a more sustainable future for fashion, and Rebag and ThredUp have a share

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The Pragmatic Guide to Composability

Be empowered to master the digital landscape and implement modular and adaptable composable technologies. Authored by Orium, The Pragmatic Guide to Composability takes readers on a journey from composable’s beginnings to common misconceptions about the approach, then concludes with strategies for choosing implementations that result in quick wins to grow your ROI.

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Extent of farm to supermarket food waste revealed in new report

Inside Retail

Sydney-based social enterprise Good & Fugly has released its inaugural The Farm To Supermarket Food Waste Report 2023 , which explores farmer and supermarket relationships. The report highlights the range of concerns worrying farmers such as rising production costs, labour issues, and weather conditions. Of particular concern though is produce rejection by supermarkets, with 25 per cent of small farmers and 32 per cent of larger farmers citing it as a concern, with some larger farmers rankin

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Starbucks Union Plans ‘Red Cup Rebellion’ Walkout; REI Accused of Unfair Labor Practices

Retail TouchPoints

Starbucks Workers United , the union trying to organize Starbucks workers across the country, is planning a “Red Cup Rebellion” on Nov. 16, the retailer’s “Red Cup Day” — traditionally one of Starbucks’ busiest days of the season. In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.

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Physical Retail Environments will be Transformed by the Widespread Adoption of AR Glasses

Retail TouchPoints

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop. It’s no secret that innovations in technology have largely been reserved for online shopping and ecommerce.

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What Woolworths’ new marketplace initiative means for sellers and customers

Inside Retail

This week, Australian retail giant Woolworths Group launched the MarketPlus initiative – a unification of the back-end processes across its online marketplaces – in an effort to make it easier for third-party partners to sell across its channels. The initiative encompasses Woolworths’ Everyday Market, the newly launched Big W Market, and the recently purchased MyDeal marketplace, with the aim of helping these destinations stand out from the competition by providing more opportunities

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Claire’s Preps Kids’ TV Series as Evolution into ‘Global Fashion Brand’ Continues

Retail TouchPoints

Claire’s is teaming up with Sony Pictures Television – Kids to develop a new TV series that will expand on the retailer’s ongoing efforts to “build on its brand equity and evolve into a global fashion brand powerhouse.” This isn’t Claire’s first content play: the company launched a production arm, CMedia, in 2021, which has produced a range of original content, including the episodic video series Dear Claire that debuted during the 2023 back-to-school season.

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Alphabet CEO Admits That Google Pays Apple 36% of Safari Search Revenue

Retail Wire

Alphabet CEO Sundar Pichai has acknowledged that Google pays Apple a substantial fee of 36% of its Safari search revenue.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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M&S opens new 97,000 sq ft store at Lakeside

Retail Focus

Marks & Spencer has today (Wednesday 15th November) officially opened its new store in Lakeside – one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual. The new 97,000 sq ft store offers local shoppers a fresh market-style Foodhall, as well as spacious new Clothing, Home & Beauty departments, alongside a 140-seat M&S Café.

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Retailers Are Charging Return Fees This Holiday Shopping Season

Retail Wire

Industry-wide data reveals that nearly 40% of retailers are imposing return fees this holiday shopping season.

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Nike Revamps C-Suite with New Leaders in Design, Innovation, Marketing and Tech

Retail TouchPoints

Nike is making several top-level personnel changes in key areas, with new leaders in marketing, design, innovation and technology. The brand is promoting from within in several cases as well as tapping Amazon : John Hoke, a 30 -year Nike veteran, will become Chief Innovation Officer for Nike, Inc. He was most recently Nike’s first Chief Design Officer and will work with Tom Clarke, President, Innovation, Nike, Inc. to accelerate the brand’s innovation strategies; The new Chief Design Officer wil

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Flora & Fauna is back in business after six months

Inside Retail

Eco-friendly online retailer Flora & Fauna reopened its virtual doors last week, its founder Julie Mathers has announced following her acquisition of the company from collapsed parent BWX Group. “In the space of six months we have had to build a new website, find a new home, reengage our amazing suppliers and customers too,” Mathers said in an update on LinkedIn “We still have lots of work to do to get more stock in, still have plenty of website work to do and so much more – this isn’t the f

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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Buying a Thanksgiving Turkey and Staples Will Cost Less This Year

Retail Wire

This year, shoppers may find that their pockets have a little extra cash left over after purchasing their Thanksgiving meal, according to The American Farm Bureau Federation.

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How Tanishq is tapping into India’s global diaspora to grow overseas

Inside Retail

The global Indian diaspora is a key driver of international expansion for Tanishq, an omnichannel jewellery retailer that has just made its debut on the shores of Singapore, after successful forays into the US, United Arab Emirates and Qatar. The Lion City, known for its passion for all things luxury, witnessed the opening of Tanishq’s first boutique in the market located at Centrium Square on Serangoon Road, earlier this month.

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TJX Upgrades Its Annual Forecast After Robust Q3 Performance

Retail Wire

TJX Companies has set the stage for the holiday season as elevated sales propelled the company to once again revise its annual forecast upward.

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Hotel Chocolat bought by Mars in £534m deal

Retail Gazette

Hotel Chocolat has agreed to a takeover offer by confectionery giant Mars in a deal that values the business at £534m. The chocolatier said the cash offer represented a 168.8% premium on its current 139p share price at the close of business on Wednesday. It added that Mars is “culturally aligned” with its “shared values of quality, sustainability and purpose”.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Sephora Has Changed the Way Customers Can Purchase Perfume

Retail Wire

Sephora is now requiring customers to ask for associate help when it comes to its extensive fragrance collection due to a rise in thefts.

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Iceland suffers £17m loss as its energy bills soar almost £100m

Retail Gazette

Iceland Foods plunged to a £17.1m loss in its last financial year, as it faced a “wholly unprecedented” £94m rise in its annual energy bill. Adjusted EBITDA dipped 16.8% to £105.8m, in the year to 24 March, however the frozen food specialist said this was at the top end of expectations. Excluding energy costs, adjusted EBITDA jumped £72.3m.

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Amazon Prime Games Division Cuts 180 Jobs, Furthering Industry Layoffs

Retail Wire

Amazon has eliminated around 180 positions in its games division as part of a wider restructuring strategy within the company.

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Tesco trials scan-free checkouts in west London store

Retail Gazette

Tesco is trialing scan-free self-checkouts at one of its west London stores in a bid to provide a more “seamless and convenient” shopping experience. Shoppers at the supermarket’s Fulham Reach Express GetGo store can now proceed to the checkout where it will “magically present them with a list of products they have picked up”. Customers can then check the list and pay as usual without needing to download the Tesco Grocery app as used in its other GetGo stores.

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Get MACH Ready with Orium, Commercetools, and Contentstack

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Amazon and Snapchat Team Up To Take on TikTok

Retail Wire

Amazon has announced a partnership with Snapchat in a strategic move that will take on TikTok.

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Unilever and notjust clothing fuse fashion with flavour in new collection

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Christmas Jumper pioneers and social enterprise notjust clothing has teamed up with Unilever to bring out a range of tasty festive knits for three of Britain’s most beloved grocery brands – Marmite, Pot Noodle and Colman’s Mustard.

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Microsoft Finally Announces Proprietary Chips Focused on AI

Retail Wire

Microsoft has unveiled a pair of newly designed chips and integrated systems focused on AI.

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Selfridges co-owner Central Group seizes control as Signa faces financial crisis

Retail Gazette

Selfridges co-owner Central Group has taken control of the luxury department store as fellow shareholder Signa Group battles with an ongoing cash crunch. The Thai company said it had become the retailer’s largest shareholder in a £317m debt-for-equity deal that dilutes the stake of its struggling co-owner. The ownership of Selfridges was thrown into doubt earlier this month after Signa called in restructuring experts to help it raise money.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Mercedes-Benz Announces EV Charging Stations Across the US

Retail Wire

Mercedes-Benz delivers a shocking surprise across the electric vehicle industry.

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Ocado inks first tech deal outside of retail

Retail Gazette

Ocado group has unveiled a deal to provide automated fulfillment technology for Canadian healthcare provider McKesson, its first tie-up outside of the grocery industry. Under the deal, the business will provide its warehouse fulfilment technology and AI-powered software applications for the healthcare firm. Ocado will be paid fees during the construction process and will also receive an ongoing annual fee related to the servicing and maintenance of the technology.

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US Retail Spending Dips in October Amid Record Interest Rates

Retail Wire

For the first time since March, American retail expenditure witnessed a downturn in October.

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Empty stores on Oxford Street set to dwindle next year

Retail Gazette

Empty store numbers on Oxford Street are expected to dwindle throughout the next year, according to research from real estate company Savills. The firm predicts vacancy levels on the famous shopping street will drop from 7.3% to 3.6% by the end of Q3 2024. Savills said that the east end of the street, located between Oxford Circus and Tottenham Court Road, would see the biggest fall in vacancy rates, dropping from 4.3% to 1.1%.

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From Data to Decisions: Maximizing Retail Potential With AI

Discover how retailers are transforming data into actionable insights for growth. By leveraging data and analytics to their potential, retailers can enhance decision-making, improve customer experiences, and streamline operations to stay ahead of the competition. From Data to Decisions: Maximizing Retail Potential With AI, authored by Orium, commercetools, and Google Cloud, demonstrates how businesses can unify and activate data across the tech stack to achieve retail excellence and create growt