Retail TouchPoints

MAY 29, 2023

There have never been more barriers to the things we enjoy in life. Everything from limited edition sneakers to international stadium tour tickets have become seemingly unattainable. Consumers are often met with an unfair experience, failing websites, bots eating up stock. But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated tec

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Inside Retail

MAY 29, 2023

Danish luxury brand Ganni is set to open its first Australian flagship store in Sydney on June 2. The Copenhagen-based ready-to-wear brand is known for its ‘Scandi 2.0’ sense of style. It operates 37 retail stores across Europe and the US and delivers internationally to 35 countries including Australia, South Korea and Canada. The flagship, located in The Galeries on George Street, takes inspiration from the family home of Ganni’s founders, husband-and-wife duo Ditte and Nicolaj Reff

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Dezeen

MAY 29, 2023

An Italian company that makes candied fruit now has a dedicated space for cookery demonstrations, designed by Milan -based architecture office Co.arch Studio. Cesarin has produced its fruity bakery products at a factory between Verona and Vicenza in Italy for over 100 years. The plywood structure is installed within one of Cesarin's factory buildings Co.arch Studio founders Andrea Pezzoli and Giulia Urciuoli worked with the company to create a pop-up kitchen for hosting live-audience events and

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Inside Retail

MAY 29, 2023

Australian shoppers are expected to spend $9.3 billion during this year’s end-of-financial-year (EOFY) sales period, according to data from the Australian Retailers Association (ARA) and Roy Morgan. Although fewer Australians are expected to shop overall, about 51 per cent will do so online while the average spend per person will be up $200 from last year to $1616.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

LS Retail

MAY 29, 2023

©iStock/Guilaume What's affecting me, my clients, my colleagues and other global small business owners: When search was king, companies could turn to SEO—and paid ads—to land atop search results. ChatGPT has thrown a wrench into that arrangement. Why e-commerce has plenty of room to run, especially global. For retailers, will your e-commerce tools survive federal data privacy regulations ?

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Inside Retail

MAY 29, 2023

Shoemaker Jo Mercer has opened her first brick-and-mortar store, Matilda Life, in one of Melbourne’s biggest retail zones. Matilda Life, an Australian-made lifestyle brand, was born during the Covid-19 pandemic in 2021 to support hard-hit Aussie producers. It was the brainchild of Mercer and her business partner Lauren Mastromanno. The Matilda Life store features sustainable objects including Australian timber, natural Australian sandstone and Australian leather used throughout to enhanc

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Inside Retail

MAY 29, 2023

Online liquor retailer Hairydog Group has acquired Boozebud and is set to optimise its combined potential to “transform the online liquor retail domain” Boozebud – which sold a range of beer, wine and spirits products online – collapsed earlier this month with administrators arranging to sell the business’ assets. Ryan Agar, head of e-commerce at the Hairydog Group, said the acquisition strategically aligns the “strengths” of both businesses. “This merger of t

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Hyken

MAY 29, 2023

Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. They typically involve incentives for spending money on a brand through points, perks, upgrades, or free products. Loyalty programs have now evolved to include enhancing the customer experience. In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them.

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Inside Retail

MAY 29, 2023

Retailers are having their work cut out this year. The increased cost of living is forcing consumers to be more considered in their shopping behaviour. This is reflected in retail’s mild, single-digit e-commerce growth over the last holiday season, as reported by Adobe. Growth of 3.5 per cent is a bucket of cold water over the red-hot, double-digit growth we saw during the pandemic years.

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Rangeme

MAY 29, 2023

The pivot. It’s a term coined by Eric Ries in his bestselling book, The Lean Startup , and has been part of the entrepreneurial dialogue ever since. It refers to the ability to abruptly and quickly change the direction of your business when the need arises. For CPG startups, the ability to pivot is essential, as they regularly face rapidly-shifting consumer trends, market and supply chain fluctuations and the varying demands of buyers.

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

MAY 29, 2023

Walmart CEO Doug McMillon’s recent visit to India reinforced the company’s aspiration to source US$10 billion of goods made in India by 2027. Joined by his management team, McMillon met with suppliers, merchants, grantees, artisans and MSMEs (micro and small to medium enterprises) across the company’s programs, such as Walmart Sourcing, Walmart Vriddhi, Flipkart, PhonePe, Walmart Marketplace, Walmart Global Tech In India and Walmart Foundation.

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Retail Times

MAY 29, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Game shows have been popular for almost a century, with 1930s Spelling Bee arguably the first to hit our TV screens. Right now, these shows include some classic names but we’re also seeing a new trend where they’re used to lead the way for huge multi-media franchises in exciting ways.

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Inside Retail

MAY 29, 2023

Despite many consumers cutting back on discretionary goods amid financial pressures, LVMH’s oldest luxury fashion house, Loewe , has opened a new store in Melbourne’s CBD. The location – which stocks ready-to-wear apparel, bags and small leather goods among other items – is the first Loewe store to stock menswear in Australia. It follows Canada Goose’s recent announcement that it is entering Australia through a partnership with local house of brands, Brand Collective.

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Store Growers

MAY 29, 2023

Last Updated on May 29, 2023 Ever heard of Google currency conversion? If not, you’ve come to the right place! In 2016, Google launched a brand-new currency conversion feature that’s been a complete game-changer for merchants worldwide. This feature lets merchants use automatic exchange rates for their target audiences in various locations on a global level and lets them expand their businesses wherever they please.

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Inside Retail

MAY 29, 2023

The NBA All-Star Weekend is the ultimate trip for lovers of basketball. I made the journey to Salt Lake City, Utah earlier this year for the annual weekend of experiences, exhibitions, performances and the game itself, along with thousands of passionate fans from around the world. In fact, I make the pilgrimage to the US every couple of years specifically for this event – I was in Los Angeles in 2018 and in Chicago in 2020.

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Tokinomo

MAY 29, 2023

Campaign corner Death to plastic. Did you know that only 5% of plastic is actually recycled? In Liquid Death’s recent commercial , Whitney Cummings shows us how to “recycle” plastic. Of course, this is not an alternative and you shouldn’t try it at home.

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Inside Retail

MAY 29, 2023

Federal court proceedings have been filed by the Australian Competition and Consumer Commission (ACCC) against online florist Meg’s Flowers alleging making misleading representations to consumers. Meg’s Flowers is an online retailer owned by Flowerscorp that receives customer orders for floral and other gift products through its location-based websites or via its Brisbane call centre.

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