Inside Retail
SEPTEMBER 9, 2021
The backlash toward leather-good brand Hermès has sparked protests around the world from affiliates of PETA after footage emerged last week of the “barbaric” conditions of its crocodile farm suppliers. In Paris, London and New York, PETA activists stood outside Hermès stores in crocodile masks, holding bloodied handbags and signs, protesting the business to stop the poor treatment of animals.
Retail Focus
SEPTEMBER 9, 2021
After an exciting process of reviewing a record amount of entries, the shortlist for the third Creative Retail Awards has been revealed. The Awards recognise and reward innovation and excellence in retail design and experience from around the world. The winners and highly commended entries will be announced at a unique awards ceremony to be held at Proud Embankment on 14th October 2021.
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Retail TouchPoints
SEPTEMBER 9, 2021
The activewear category, boosted by the pandemic, has maintained its momentum even through supply chain challenges and the threat of the Delta variant. Lululemon , Under Armour and Athleta all posted strong Q2 2021 financial results, on top of several recent deals and developments in the space demonstrating how much interest there is in the category.
Retail Focus
SEPTEMBER 9, 2021
Landsec has announced the launch of two new retail concepts at Bluewater in Kent. Crep Collection Club, the trend-led sneaker specialists, have opened their first standalone store, whilst accessible fashion concept brand Vanilla has launched its debut space at the destination, following the success of its established online and concession presence. Located adjacent to Jo Malone on the Upper Guild Hall, the 1,042 sq ft Crep Collection Club flagship store represents a bricks and mortar debut for t
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Inside Retail
SEPTEMBER 9, 2021
We’ve all seen it. A pack of eager shoppers in a huddle waiting for doors to open early in the morning. You might walk by and wonder what the excitement is about. Then you realise it’s either Wednesday or Saturday, which means one thing: Aldi Special Buys. Even if you weren’t planning to look, you might now be intrigued. What is the theme today? The snow gear that recently made headlines?
Retail TouchPoints
SEPTEMBER 9, 2021
Goodcall has launched a conversational AI platform with a 24/7 phone assistant designed for local businesses. The company is debuting the software in a partnership with Yelp. This collaboration aims to help Goodcall’s platform seamlessly integrate with Yelp’s data to help retailers set up their phone assistant quickly. Goodcall’s conversational AI platform can help retailers provide up-to-date information on anything from store hours to COVID-19 safety policies.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
SEPTEMBER 9, 2021
The pandemic has pushed global supply chains to the limit. Lockdowns and border closures triggered widespread delays, while material and labor shortages forced many businesses to shut up shop. For criminals, however, times of crisis create new opportunities. Nefarious actors have been quick to respond to unprecedented levels of disruption and plug the gaps.
Inside Retail
SEPTEMBER 9, 2021
Grocery retailers have certainly been the pioneers of mass personalisation in the omnichannel retail world. Next, with the greatest potential to benefit from personalisation in my view, will be pharmacy retail. In this article I explain why and look at three big opportunities for pharmacy in the years ahead. So, why pharmacy? If a pharmacy retailer helps me improve my health and quality of life, the value they deliver to me is, I would argue, unparalleled.
Retail Focus
SEPTEMBER 9, 2021
To celebrate diptyque’s 60th anniversary, StudioXAG’s creative team bring to life the Maison’s vision of an immersive globetrotting extravaganza. To mark the milestone, the pioneering parfumerie Maison has launched five limited edition scented creations dedicated to the spirit of each destination. Visitors are given the chance to travel the world from West to East, learning something new about diptyque at every stop.
Mike Anthony
SEPTEMBER 9, 2021
Shopper missions are one of the most powerful concepts in consumer goods marketing. But they aren’t always used, and they are often misused. And that means that many brands are wasting money and time and missing huge opportunities to effectively influence shoppers. This is the first in a series of two articles about how to create really powerful shopper mission analysis to drive deeper insights into shopping behavior and shopper mindset and how this can power everything we do in-store: act
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Inside Retail
SEPTEMBER 9, 2021
Even before any COVID-19 vaccines were invented, vaccine passports for participation in public activities appeared likely. Australia’s plagued vaccine rollout meant such requirements lay in a distant future — until now. Australian political leaders have begun talking about a two-track future. Proof of vaccination is already required in contexts around the globe by governments and private companies for people seeking to travel, dine and party.
Retail Wire
SEPTEMBER 9, 2021
Consumers have both increased purchasing and cut debt in many cases since the pandemic hit the U.S. The spread of COVID-19 through the Delta variant have led to greater concern among consumers more recently but it’s the supply chain and lack of product availability that could derail spending in a big way going into 2022 and 2023.
Inside Retail
SEPTEMBER 9, 2021
You want to change careers, but you’re not sure how; and if you do make a change, you want to make sure that it’s a positive one. As well as meeting your fundamental need for an income, your career can be enjoyable, provide great satisfaction and positively impact your happiness and wellbeing. The good news is, you are likely more ready and able to make a change than you think.
Retail Wire
SEPTEMBER 9, 2021
Petco, which sees itself as a health and wellness destination for pets, announced the launch of a courses designed to help pet parents identify and help alleviate anxieties their four-legged friends may be experiencing when they return to their offices for work. “The reality is the pandemic is not over, but people’s habits are changing,” says Nauman.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Inside Retail
SEPTEMBER 9, 2021
Facebook launched its first smart glasses on Thursday in a step toward its aim of offering true augmented-reality spectacles. The glasses, which were created in partnership with Ray-Ban maker EssilorLuxottica, allow wearers to listen to music, take calls or capture photos and short videos and share them across Facebook’s services using a companion app.
Cisco Retail
SEPTEMBER 9, 2021
Today, Cisco made a new commitment to reach net zero across all Scope 1, Scope 2, and Scope 3 emissions by 2040 (which includes our product use, operations, and supply chain) with an interim goal to reach net zero across all global Scope 1 and Scope 2 emissions by 2025. As one of Cisco’s early employees, I have seen our commitment to environmental sustainability grow and strengthen over the years.
Inside Retail
SEPTEMBER 9, 2021
Richard Murray joins Premier team as CEO. Former JB Hi-Fi CEO Richard Murray has now officially begun his new role as CEO at retail giant Premier Investments, following the resignation of Mark McInnes. He finished his role at JB Hi-Fi last month, after 18 years with the company. Premier Investments is the parent company of Smiggle, Peter Alexander, Jacqui E, Jay Jays, Just Jeans, Dotti and Portmans.
Cisco Retail
SEPTEMBER 9, 2021
While the pandemic continues to challenge us personally and professionally, it has created an opportunity for innovative solutions and creative connection. Through it all, our customers led the way in pivoting and transforming their businesses to meet the changing times. Today we celebrate those accomplishments by highlighting three customers who have risen above to receive the 2021 Cisco CX Customer Hero Award.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Nvidia
SEPTEMBER 9, 2021
Speedy diagnoses are critical, especially when a loved one seems to be slowly losing their cognitive abilities. Researchers from the Kaunas University of Technology in Lithuania report they’ve developed a deep learning-based method able to predict the possible onset of Alzheimer’s disease from brain images with an accuracy of over 99 percent.
Small Biz Trends
SEPTEMBER 9, 2021
When it comes to online selling, people seem to always be looking for ecommerce sales conversion tips and ecommerce advertising tips. Still, ecommerce sales tips related to logistics may be a much more important topic, says Rob Tillman, vice president of operations for Rakuten. In this webinar below, Tillman draws from his wealth of experience to help your ecommerce business face important challenges and avoid critical missteps.
Retail Wire
SEPTEMBER 9, 2021
Macy’s annual Thanksgiving Day Parade was a virtual event last year as the retailer worked with public health officials to keep its normally large crowds safe from COVID-19. The retailer has announced that it will welcome back throngs of New Yorkers and out-of-towners to this year’s parade. All participants in the parade will need to be vaccinated and wear face masks to take part.
Talking Retail
SEPTEMBER 9, 2021
Wine brand Casillero del Diablo is to launch its biggest-ever TV campaign at the start of October, fronted by Chilean-American actor Pedro Pascal. The “World’s Greatest Thief” campaign kicks off with prime-time Friday night slots on 1 October. It will run throughout the month across both terrestrial and digital channels, as well as video-on-demand, digital.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
SEPTEMBER 9, 2021
GameStop reported a 26 percent increase in net sales for the second quarter, while posting a loss of $61.6 million, compared to a $111 million lost last year. The retailer said demand for new gaming consoles helped drive sales volume and that it is looking to expand its inventory of products and expand operations to more quickly fill customers’ orders.
Retail Dive
SEPTEMBER 9, 2021
The move, which expands on a partnership dating back to 2018, is part of the Gap-owned brand's goal of reaching $2 billion in net sales by 2023.
Retail Wire
SEPTEMBER 9, 2021
Lululemon exceeded Wall Street’s expectations for sales and earnings as both its men’s and women’s lines saw solid growth. CEO Calvin McDonald said the company’s apparel is in high demand because it is “ideal for enabling the work-from-home and versatile lifestyle that has grown exponentially in the COVID-19 world.” He said that men’s sales are picking up and that there are further opportunities for growth as the chain expands into more inclusive sizing
Retail Dive
SEPTEMBER 9, 2021
The plus apparel retailer, in its first quarterly report as a public company, also said its successful lingerie line will get its own website next year.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Wire
SEPTEMBER 9, 2021
The Shipt grocery delivery service plans to add nearly 1,000 more store locations as it expands its reach in markets around Atlanta, Charlotte, Los Angeles and Seattle. “This is the first time Shipt has expanded this way,” said Bridget Fruit, chief operating officer for Target-owned Shipt. “Over the years, Shipt has launched one city at a time or rolled out a new retail partner nationwide, but this exciting coast to coast expansion is unlike anything we’ve done before.
Retail Dive
SEPTEMBER 9, 2021
The platform's same-day delivery is now available across almost 1,000 more store locations, and in reach of two million additional households.
Retail Wire
SEPTEMBER 9, 2021
Dollar General CEO Todd Vasos says nearly two-thirds of the chain’s stores operate in “health deserts” located primarily in rural areas and small towns. “While it’s in its infancy stages, we really have an opportunity to grow that healthcare side of the business — not only products in the store, but services,” he said.
Retail Dive
SEPTEMBER 9, 2021
The retailer is busting through expectations left and right, but some analysts worry Mirror "introduced noise into an otherwise clean equity story.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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