Thu.Feb 09, 2023

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Overstock Looks to Drive Loyalty with New Co-Branded Credit Card

Retail TouchPoints

Online furniture and home furnishings retailer Overstock has partnered with Citi Retail Services to offer customers digital-first benefits and rewards through a co-branded Overstock Mastercard. “As a customer-focused online retailer, we’re always exploring new ways to better provide smart value,” said Jonathan Johnson, CEO of Overstock in a statement.

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Proximity retailing and current retail environmental paradoxes

Retail Focus

“Proximity” has become a controversial term when it comes to retail. In an urban setting, “proximity” goes back to its golden age because customers find it more practical and suitable for shopping around the corner. In remote villages, proximity retail suffers. Customers find it more convenient to drive back and forth to find a retail conglomerate to make or complete their purchases.

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Kohl’s Taps Retail Veteran to Lead Merchandising and Digital Operations

Retail TouchPoints

Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month. Reporting directly to CEO Tom Kingsbury, Jones will be responsible for merchandising functions including buying, digital and omnichannel merchandising, product design and development and product portfolio strategy. “We are very excited to have Nick join our team and lead our merchandising organization as we continue our focus on the active and casual lifestyle while also accelerating our focus on pr

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US demand boosts L’Oreal fourth-quarter sales

Inside Retail

L’Oreal posted 8.1 per cent sales growth in the fourth quarter, a touch slower than in the previous three months, with firm demand in the United States and Europe helping to offset the dent from coronavirus disruptions in China. The cosmetics company, which sells Maybelline mascara and CeraVe skincare, recorded sales for the last three month of 2022 of US$11.1 billion, in line with analyst expectations, according to Refinitiv data.

Marketing 246
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Kum & Go Deploys Cleaning Robots to Free Up Associates for Customer Service

Retail TouchPoints

Kum & Go will implement ICE Cobotics ’ Cobi 18 floor cleaning robotics across the convenience retailer’s 400+ locations. The automation will free up associates to spend more time on tasks like stocking shelves and coolers, handling fresh food orders and engaging with customers. Cobi can easily be deployed multiple times per day to ensure stores stay clean and the environment remains healthy.

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How to become someone people actually want to work for

Inside Retail

Managing people is not easy. Each person has had different experiences from previous workplaces. They also have different expectations of their manager and different ways of communicating. However, even with all these differences, becoming a manager that people want to work for is within our own control. Managers need to be professionally good and of good character.

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Online butcher Our Cow buys Voly assets to boost reach

Inside Retail

Direct-to-consumer meat-delivery company Our Cow has acquired the assets of collapsed instant grocery delivery service Voly for an undisclosed sum. Founded by Bianca Tarrant and Dave McGiveron, the company’s meat subscription service – The Exclusive Eaters Club – delivers grass-fed, free range and organic meat straight from farmers to customers across Australia.

Planning 242
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Brain Corp. Introduces End-to-End Inventory Management Solution

Retail TouchPoints

Brain Corp. and Google Cloud have launched BrainOS Inventory Insights, a proprietary solution that aims to deliver next-generation in-store inventory analytics to retailers. The platform is designed to be an end-to-end solution for analyzing the inventory data collected by BrainOS-powered inventory scanning robots. The solution was created to help retailers quickly identify out-of-stock and low stock events, as well as assess product details such as where an item is, if it’s in the correct

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Strong competition: What went wrong for China’s JD in Thailand, Indonesia

Inside Retail

In January, Chinese retail giant JD announced that it was shutting down its e-commerce operations in Indonesia and Thailand and would stop taking orders in both markets on 15 February. The company said it will continue to serve customers in global markets, such as Southeast Asia, through its supply chain infrastructure. While JD.com did not give any official reason for the move, industry experts have noted that competition in Southeast Asia’s e-commerce market is fierce, and some have speculated

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Canada Goose to More Than Double Store Count by 2028

Retail TouchPoints

Canada Goose is planning to more than double its physical footprint from the current 51 locations over the next five years as it pursues revenue of $3 billion by 2028. The expansion will complement plans to expand omnichannel operations with a greater digital presence and increase the brand’s focus on its female and Gen Z shoppers. Achieving these goals will require Canada Goose to maintain a CAGR of approximately 20% in the coming years.

Wholesale 147
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Navigating neurodiversity: An ADHD’ers guide to running a business

Inside Retail

I’ve always been a bit of an oddball. Even as a kid, it was obvious that I didn’t think like ‘normal’ people. My brain wasn’t wired to function the way it was ‘supposed’ to. Sadly, in the ’80s and ’90s, we weren’t as switched on to neurodiversity as we are now, so I struggled on in silence, undiagnosed until I was 40! Millions of people worldwide remain undiagnosed with Attention Deficit Hyperactivity Disorder until adulthood and quite often, as in my case, it crops up during the pro

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Three Reasons to Offer Same-Day Delivery and Three Reasons Not To

Retail Focus

Are you considering offering your customers same-day delivery? If so, you should first spend time considering the following advantages and disadvantages. Three Reasons to Offer Same-day Delivery Let us begin with the positives. The following three reasons why you should provide same-day delivery will undoubtedly make you think same-day deliveries are a good idea. 1.

Returns 130
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Fendi opens first flagship boutique in South Korea 

Inside Retail

LVMH-owned Italian luxury fashion house Fendi has unveiled its first flagship store in South Korea dubbed ‘Palazzo Fendi Seoul’ to further strengthen its influence in the burgeoning Asian luxury market. The new boutique is located in Gangnam District’s Cheongdam-dong, known as an affluent neighbourhood and home to flagships of luxury fashion brands, including Louis Vuitton and Christian Dior.

Boutique 130
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Online prices fell in January

Retail Wire

Prices for goods sold online in January fell one percent, marking the fifth straight month of declines, according to Adobe’s Digital Price Index (DPI). Patrick Brown, vice president of growth marketing and insights at Adobe, said, “Current demand levels are driving retailers to hold prices down and continue to clear out excess inventory.

Marketing 130
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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How Lekker Bikes’ founder transitioned from CEO to a more strategic role

Inside Retail

Meindert Wolfraad launched Lekker Bikes in 2009 while living in Australia as a backpacker, and over the years, he grew the brand into a successful global cycling business. In 2018, he stepped down as CEO to take on a more strategic role. We spoke to him about making that transitioning, what his average day looks like, and how he switches off. Inside Retail: Tell me about your career journey.

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Retailers try to give customers faster access to locked away items

Retail Wire

Retailers are locking up items that are frequently stolen in stores. That means customers have to request help to gain access to the products they want to purchase. The wait time has led to unhappy customers, prompting retailers to pursue the use of technology that will help prevent theft and give shoppers the faster access they want.

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Winning Group opens new DC near Brisbane

Inside Retail

Australian retailer Winning Group has unveiled a new 45,750sqm purpose-built distribution centre in Wacol, Brisbane. The new DC, located 20km from Brisbane’s CBD, is a significant upgrade from the group’s current 18,000sqm site, boasting 54 loading docks and a five-star Green Star design. The new facility is the base of the group’s logistics and end-mile business, Winning Services.

Location 130
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Bed Bath & Beyond came very close to going out of business

Retail Wire

Bed Bath & Beyond was on the verge of liquidating its business before it struck a deal with a hedge fund to avoid bankruptcy. Lenders to the chain were reported to be in favor of liquidating the business but were convinced to hold back when told of the human cost — 30,000 people out of jobs.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Retail appointments of the week

Inside Retail

BCA CEO to step down By Dean Blake The Business Council of Australia’s chief executive Jennifer Westacott will exit the association within the next 18 months. According to AFR, Westacott and the BCA are implementing a succession strategy that will see a list of potential replacements brought together by an external recruitment agency. “The Business Council’s role fighting for the policies that keep Australia strong with a vibrant and successful business sector has never been more important, afte

Fashion 130
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Common Mistakes Rental Owners Make

Retail Focus

As a rental property owner, it can be easy to make mistakes that can cost you time, money, and headaches. Here are some common mistakes rental owners make and how to avoid them. Not running adequate checks on a potential tenant One of the rental owners’ biggest mistakes is not conducting thorough background checks on potential tenants. It’s important to verify a tenant’s income, credit history, and rental history to ensure they will be able to pay rent on time and take care of

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Chick-fil-A is testing a Cauliflower Sandwich in three markets

Retail Wire

Chick-fil-A is testing a Cauliflower Sandwich in Denver, CO, Charleston, SC, and Greensboro, NC. “We are committed to chicken, and chicken is the hero,” said Leslie Neslage, director of Menu and Packaging for Chick-fil-A. “But… it was becoming more and more prevalent that customers really want to find ways to increase vegetables in their diet.

Marketing 100
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Android or Apple: Which should you choose?

Retail Focus

We face plenty of dilemmas on a daily basis. But few are as polarising as which mobile phone system you should choose: Google Android or Apple iOS? If you’re weighing up whether to get the latest iPhone or a rival handset from the likes of Samsung, here are some of the benefits of each to help you decide. Why get an iPhone? Not convinced an Android is for you?

Marketing 130
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Colgate-Palmolive recalls 4.9 million bottles of Fabuloso cleaner over contamination concerns

Retail Wire

Colgate-Palmolive has issued a voluntary recall of 4.9 million bottles of Fabuloso cleaner over concerns about a possible bacteria contamination, which could put people with compromised immune systems at risk. The cleaner is widely used in many Latino households.

ATS 100
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Adore Me to host shoppable, livestream runway show

Retail Dive

Marking the second New York Fashion Week runway event for the DTC brand, it will showcase Valentine's Day and bridal styles.

Fashion 98
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Toy sales declined as prices rose

Retail Wire

Mattel fell short of its and Wall Street’s expectations for the fourth quarter as North American consumers cut back on purchases of toys that had price increases in 2022. The toy maker’s sales fell 26 percent “as the macro-economic environment was more challenging than anticipated,” said Mattel CEO Ynon Kreiz.

Consumer 100
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Kohl’s names new chief merchandising and digital officer

Retail Dive

Nick Jones has 25 years of retail experience and most recently led U.K.-based Joules Group.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Post Holdings to acquire pet food brands from J.M. Smucker

Retail Wire

Post Holdings will acquire Kibbles ’n Bits, Nature’s Recipe, 9Lives and other pet food brands from J.M. Smucker for $700 million in cash and shares of common stock worth $500 million.

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Wolverine Worldwide sells Keds brand to Designer Brands

Retail Dive

Designer Brands has sought new retail partners and wants to increase the revenue of its private label brands.

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CVS deal for Oak Street Health is all about Medicare recipients

Retail Wire

CVS’s planned acquisition of Oak Street Health will give it a direct line to Medicare Part C recipients, which account for about half of all Americans receiving healthcare benefits as part of the federal program. Oak Street caters to Part C members at its 160 clinics across 21 states.

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Tan France replaces Rachel Zoe as lead stylist for Express

Retail Dive

France will lead the retailer’s styling community, while Zoe will continue her relationship with the retailer in a new capacity.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.