Retail TouchPoints

FEBRUARY 24, 2023

Few things are as personal to a shopper as their health. Everyone has their own health needs and goals, and there is no one-size-fits-all solution to any fitness regime. GNC has embraced the need for hyper-personalization in its products and services by designing its entire CX strategy around ensuring shoppers can access what they need at that particular time, with as little fuss as possible.

Grocer 295

Grocer Accounting Consumer ATS 295

Retail Focus

FEBRUARY 24, 2023

KGK Genix have launched a new ‘Student Retail Design & Careers Competition’ to help equip students with the skills and experience they need to kick-start their career and to drive interest in the retail design, visual merchandising, and print industry. KGK Genix has teamed up with the Art & Design department at Hertford Regional College offering students the opportunity to experience working on a live campaign brief, creating window display concepts and display activations for some of th

Visual Merchandising 147

Visual Merchandising Management Retail Trends Planning 147

Retail TouchPoints

FEBRUARY 24, 2023

Ikea ’s marine-focused Blåvingad toy line is the inspiration behind a new interactive AR experience — Lilla Äventyret (The Little Adventure) — that launched in 21 Ikea stores across Sweden on Feb. 13, 2023. Designed to make children’s time in the store more enjoyable and get more people to care about keeping our oceans clean, the game was developed in partnership with Meta and Stockholm-based immersive tech company Warpin Reality using Meta’s Spark AR technology.

Customer Experience 289

Customer Experience Marketing Management Shopping 289

Retail Wire

FEBRUARY 24, 2023

Loblaw expects its profits to grow more quickly this year than sales as Canadian consumers continue to deal with rising costs. The company, which owns its namesake grocery business and Shoppers Drug Mart, reported a gross margin of 30.6 percent in the latest quarter, down from 30.9 percent a year ago and up from 29.78 in January 2020.

Consumer 130

Consumer 130

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

FEBRUARY 24, 2023

Glossier will launch its products at 600 Sephora stores in the U.S. and Canada as well as online and on the Sephora app. The partnership was first announced in July 2022 as part of Glossier’s expansion into brick-and-mortar under CEO Kyle Leahy, who was appointed in May 2022. Glossier displays at Sephora stores will include Glossier’s iconic pink hue, standing out against Sephora’s black and white aesthetic, as well as the wavy tray tester system found at flagship Glossier stores.

ATS 287

ATS Shopping Location Planning 287

Retail Wire

FEBRUARY 24, 2023

A federal judge, who previously ruled that Starbucks must refrain from firing U.S. workers over labor activity, said that he made a mistake and limited the directive to one store in Ann Arbor, MI, where the coffee giant was found to have acted illegally by the National Labor Relations Board.

130

130

Retail Wire

FEBRUARY 24, 2023

The Food and Drug Administration said that almond, oat, rice and soy beverages can keep milk in their names, despite objections from the dairy industry. The FDA posited that most consumers know that beverages are made from plants. The agency also ruled that plant-based drinks should be clear about their nutritional differences with cow’s milk, including lower vitamin D or calcium levels.

Consumer 130

Consumer 130

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We believe that Bringg offers a unique and compelling solution to provide Coles customers with an improved on-demand and consistent home delivery experience,” said James Ge

Supermarket 276

Supermarket Management Grocer Fulfillment 276

Retail Wire

FEBRUARY 24, 2023

Wayfair lost five million customers in 2022, bringing the number back to where it was before the pandemic hit in early 2020. The online furniture retailer has laid off about 10 percent of its global workforce to align costs with its top-line results. In a letter to investors, company co-founders Niraj Shah and Steve Conine said they want to “return to our roots as a thrifty organization.

Returns 130

Returns 130

Retail TouchPoints

FEBRUARY 24, 2023

Global lifestyle brand Casetify has opened its first Style Lab in New York City, a retail pop-up highlighting the recent re-emergence of retro tech and flip phones in fashion. The 2,400-square-foot immersive pop-up experience is centered on Casetify’s accessories for the foldable Samsung Z Flip4 and will be open to the public for five days, from Feb. 22 to Feb. 26, 2023, with hundreds of designs and prints for the Samsung Z Flip 4 as well as phone straps available for purchase.

Fashion 264

Fashion Accessories 264

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Retail Dive

FEBRUARY 24, 2023

The two marketplaces will benefit from an economic environment where consumers want deals, analysts say.

Consumer 128

Consumer 128

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Innovation comes in all forms and for Wendy’s it can put its Twitter strategy on a pedestal for others to emulate. Wendy’s has always prided itself on being different with its square patties and Frosties instead of milkshakes. Its Twitter strategy is also a point of differentiation. Wendy’s is internet famous for trolling its competitors, roasting enemies as well as friends and giving away food to deserving customers.

Accounting 124

Accounting Retail Trends Promotions Customer Experience 124

Retail Dive

FEBRUARY 24, 2023

The ONDC initiative aims to ensure that giant companies don’t monopolize e-commerce, and Amazon may be better off joining than fighting it.

121

121

Retail Times

FEBRUARY 24, 2023

Over one in five (22%) retail businesses in the UK aren’t confident of trading through to the end of 2023, according to new research published by FRP.

120

120

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Management

Retail Dive

FEBRUARY 24, 2023

The move adds further evidence that the furniture retailer's logistics footprint growth will be limited in 2023 amid falling sales.

Fulfillment 111

Fulfillment Planning 111

A1 Retail

FEBRUARY 24, 2023

Peel L&P has announced the opening of international footwear and lifestyle retailer, Timberland, at Gloucester Quays, the South West’s premier outlet and dining destination. Timberland’s new 2,110 sq ft unit, opposite sports and outdoor brand The North Face, stocks a complete outlet collection with a focus on their iconic footwear, including boots, shoes, and trainers.

Outdoor 110

Outdoor Accessories Location Management 110

Retail Dive

FEBRUARY 24, 2023

“The VS & Pink Collective” covers the company’s major brands and has three spending-based tiers that unlock additional benefits.

111

111

A1 Retail

FEBRUARY 24, 2023

Co-op launches a new-look, larger, food store with increased range and choice to serve the Kelty community, conveniently. Piper Daniel Stennett heralded the opening the new store as the convenience retailer relocated to its new purpose-built 3,650 sq ft store in Cocklaw Street, Kelty, Fife. The new store is more than 1,200 sq ft larger than its former Main Street site, with the new Cocklaw Street store supporting 26 local jobs – including the creation of new positions – and opening

Accounting 105

Accounting Consumer Management Shopping 105

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Dive

FEBRUARY 24, 2023

The childrenswear brand already has over 1,500 listings on the Hanna-Me-Downs platform, according to Chief Sustainability Officer Jen Reed.

106

106

Indigo 9 Digital

FEBRUARY 24, 2023

By Tricia McKinnon Long before it became trendy Starbucks focused on the customer experience. For anyone who has tried to create a compelling experience for their customers, one that makes them continually come back for more, they know it’s not easy. But Starbucks has managed to do this across thousands of stores around the world. You may be wondering why your local Starbucks barista smiles so brightly every time they see you.

Customer Experience 105

Customer Experience Returns Location Retail Trends 105

A1 Retail

FEBRUARY 24, 2023

IKEA Hammersmith celebrates its first anniversary since opening the doors to a new style of IKEA store in the UK. In the first 12 months, the store has sold over 750,000 meatballs, 25,000 hot dogs, and welcomed more than two million visitors. Hammersmith is the UK’s first IKEA city centre store, opened as part of IKEA’s long-term transformation to become a more convenient and accessible business.

Fulfillment 105

Fulfillment Planning Customer Experience Location 105

Retail Wire

FEBRUARY 24, 2023

The National Advertising Division, part of the Better Business Bureau, has said that Molson Coors should pull advertising that uses the phrase “light beer shouldn’t taste like water, it should taste like beer.” The agency said the brewer should run advertising that does not rely on “puffery or a mere opinion.” Molson Coors said it “vehemently disagrees” with the decision that it would appeal. “We believe light beer should taste like beer, not water, and we are well within our r

Advertising 100

Advertising ATS 100

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

A1 Retail

FEBRUARY 24, 2023

Disruptive omnichannel programme is the first of its kind to be compatible in-store, online and within Deliveroo Uses bespoke digital technology as its data hub, rather than an iPOS system Expected to provide an invaluable 360-degree view of customer behaviour Sushi Daily, Europe’s biggest fresh sushi kiosk business within supermarket stores, is launching a loyalty programme trial for a unique omnichannel programme, ‘Sushi Daily Rewards’, which is the first of its kind.

Kiosk 105

Kiosk Point of Sale Advertising Supermarket 105

Retail Wire

FEBRUARY 24, 2023

Beyond Meat saw net sales of its plant-based meat alternatives drop 20.6 percent in the fourth quarter. CEO Ethan Brown said the company was able to improve margins, which resulted in a lower-than-expected loss of $1.05 a share compared to Wall Street’s expectations of a $1.18 loss.

100

100

Retail Dive

FEBRUARY 24, 2023

The outdoor retailer is asking brand partners to set emissions reduction targets. Meanwhile, the shoe brand’s latest collaboration features “Endless Kisses.

Outdoor 98

Outdoor 98

Retail Wire

FEBRUARY 24, 2023

Domino’s and Papa John’s saw their sales tail off in the fourth quarter as consumers prepared more meals at home to stretch their food dollars in an inflationary environment. The pizza chains have also been limited by a shortage of delivery drivers, who have been siphoned off in many cases by third-party services like DoorDash and GrubHub.

Consumer 100

Consumer ATS 100

Advertiser: ZoomInfo

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Marketing

Retail Dive

FEBRUARY 24, 2023

The offering is part of the brand’s Exceedingly Rare program from single origin coffees that are often available in small quantities.

98

98

Retail Wire

FEBRUARY 24, 2023

Meta and Twitter want to charge members for security measures such as two-factor text-message authentication. “While the details are different, both companies’ moves remind me of the protection rackets run by mobsters: force people to make regular payments in exchange for ‘security.’ We need to draw a line in the sand. Security, privacy and basic account service should be included for everyone, not just those who pay more,” writes Geoffrey Fowler, technology columnist for

Payment Services 100

Payment Services Accounting 100

Retail Dive

FEBRUARY 24, 2023

Steve Zawada’s appointment comes after the DTC bridal brand named a CFO in October.

98

98

Retail Times

FEBRUARY 24, 2023

This week will see Tesco replace the plastic tubs its laundry detergent pods are sold in with new recyclable cardboard packaging. The move into card will save 252 tonnes of plastic annually, and over four million pieces of plastic across eight lines.

98

98

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