Tokinomo

AUGUST 16, 2023

In this article, we delve into the concept of Customer-Centric Retailing – what it entails, why it's crucial, and how it's shaping the way retailers engage with their audience. From understanding the core principles of this approach to exploring its benefits and unveiling strategies for its effective implementation, we embark on a journey that uncovers the transformative power of prioritizing the customer in the modern retail world.

Customer Experience 246

Customer Experience Marketing 246

Retail TouchPoints

AUGUST 16, 2023

Rebranding can help refresh your image, communicate your value proposition and attract more customers. But costs can range from roughly $30,000 to $50,000 over a period of three to four months. Note that this is just the most basic type of rebranding. That means you need to make sure you really want a rebrand in the first place. You wouldn’t want to spend thousands of dollars on something that won’t do you any good.

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Marketing Target Market Promotions Consumer 246

Inside Retail

AUGUST 16, 2023

Food delivery platform DoorDash has been fined $2 million for breaking Australian spam rules by sending over one million texts and emails to its customers and prospective contractors. An investigation by the Australian Communications and Media Authority (ACMA) found that the company sent more than 566,000 promotional emails to customers between February and October 2022, as well as more than 515,000 texts without an unsubscribe facility to prospective drivers.

Promotions 246

Promotions Marketing 246

Retail TouchPoints

AUGUST 16, 2023

Southeastern Grocers (SEG) has initiated a strategic divestiture of its business, with Aldi set to acquire all SEG grocery operations under the Winn-Dixie and Harveys Supermarket banners and investment group Fresco Retail Group set to take over the Fresco y Más banner. Under the proposed merger agreement, Aldi will acquire all outstanding SEG capital stock, which encompasses the Winn-Dixie and Harveys Supermarket grocery operations, in an all-cash transaction.

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Supermarket Grocer Planning Location 246

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Inside Retail

AUGUST 16, 2023

Lego Group is bringing the world’s largest Lego store to Sydney under the partnership with Alquemie Group. The exact opening date has not yet been disclosed. However, the company said it will be opened in the coming months. The 900sqm Lego flagship will take over two floors at Sydney Arcade, overlooking Pitt Street Mall. “The immersive new store will feature creative play experiences, with playful nods to Australian culture, that are sure to create lasting memories for every Aussie or visitor f

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Marketing ATS 246

Retail TouchPoints

AUGUST 16, 2023

There’s been a lot of anticipation surrounding livestream shopping in the U.S., based largely on its success in China. But so far that anticipation has yet to crystallize into livestreaming becoming the West’s next powerhouse shopping format, as many have predicted. Livestreaming accounted for more than 17% of all ecommerce sales in 2022 in China, but in the U.S. it made up just 2% of ecommerce last year.

Advertising 246

Advertising Merchant Services Shopping Consumer 246

Retail TouchPoints

AUGUST 16, 2023

Casey’s General Stores will purchase 63 convenience stores from EG America, a subsidiary of the UK-based EG Group. The stores, in Kentucky and Tennessee, currently operate under the Minit Mart and Certified Oil banners. Financial terms of the deal, which is expected to close later this year, were not disclosed. As part of a three-year strategic plan, Casey’s announced in June 2023 that it plans to add 350 stores through both organic growth and acquisitions.

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Planning Location Store Operations 246

Inside Retail

AUGUST 16, 2023

Super Retail Group has reported record sales and improved profitability in full-year results. For the year ended July 1, group sales reached $3.8 billion, up 7 per cent while statutory tax-paid profit grew 9 per cent to $263 million, with group like-for-like sales up 8 per cent. Group online sales fell 12 per cent to $445 million as customers returned to in-store shopping.

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Outdoor Accounting Returns Consumer 246

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. “The heart of our digital connection with the customer is through the 7-Eleven app — it’s a key driver that allows us to give our customers the convenience they want anytime, anywhere,” said Yaqub Baiani, VP of Product Management at 7-Eleven in a statement.

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Shopping Apparel Customer Experience Management 242

Inside Retail

AUGUST 16, 2023

H&M is investigating 20 alleged instances of labour abuse at Myanmar garment factories that supply the world’s second-largest fashion retailer, it told Reuters , just weeks after top rival Zara-owner Inditex said it was phasing out purchases from the Southeast Asian country. A British-based human rights advocacy group tracked 156 cases of alleged worker abuse in Myanmar garment factories from February 2022 to February 2023 , up from 56 in the previous year, indicating a deterioration o

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Fashion Planning Apparel Shipping 242

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Retail Wire

AUGUST 16, 2023

Home Depot has beaten earnings expectations for the quarter but faced a 2% year-over-year sales decline as consumers remain cautious about big-ticket purchases and major projects. Despite the earnings beat, the company maintained its forecast for the fiscal year, projecting sales and comparable sales to decline between 2% and 5% compared to the previous year.

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Consumer 189

Inside Retail

AUGUST 16, 2023

The Federal Government is set to review the effectiveness of the current franchising regulatory framework with the aim of ensuring positive commercial relationships, fair trade, confidence, and vitality in the Australian franchise economy. The review will be chaired by former ACCC Deputy Commissioner Dr Michael Schaper, who will look at the ‘general fitness’ of the Franchising Code; enforcement and dispute resolution mechanisms; the role of the Code in regulating the automotive sector; the impac

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Fulfillment Management ATS 130

Retail Wire

AUGUST 16, 2023

The trend of “girl math” is emerging as a way for consumers to justify luxury purchases by breaking down the price of an item into the cost per wear, making it seem more affordable in the long run. The term, originating from TikTok, seeks to reframe the narrative around luxury indulgences and encourages consumers to.

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Consumer 186

Inside Retail

AUGUST 16, 2023

The fast food sector has opened 174 more stores than it closed over the last 12 months, an extra 17 outlets compared to last year. GapMaps has released its latest annual Fast Food & Quick Service Restaurant (QSR) Retail Network Report, tracking store openings and closures in Australia. The report reveals that for the 12 months ending 30 June 2023, 336 new stores opened and 162 closed in the 29 brands it monitored.

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Location Marketing Management 130

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Retail Wire

AUGUST 16, 2023

Privately owned intimates manufacturer Ariela & Associates International is set to acquire Parade, a Gen Z underwear startup known as “the internet’s favorite underwear.” Parade, valued at $200 million in August 2022, focuses on inclusivity, body positivity, and sustainable manufacturing. The acquisition allows Parade to leverage Ariela’s manufacturing capabilities and supply chain expertise to scale.

ATS 182

ATS 182

Retail Focus

AUGUST 16, 2023

With the industry facing increased pressure from consumers to become more sustainable, we take a look at some of the planet friendly steps retailers can take without having to break the bank. There is no escaping the subject of sustainability. A hot topic for some time now, the onus is very much on businesses of all shapes and sizes to act in order to ensure they are operating in the most environmentally friendly was as possible.

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Shopping Consumer Outdoor Shipping 130

Retail Wire

AUGUST 16, 2023

Hey Dude, owned by Crocs, has formed a long-term partnership with content creators Dude Perfect, a group of college friends known for their YouTube stunts and sports-themed content with over 59 million subscribers. The partnership aims to boost Hey Dude’s growth, which reported a 3% increase in Q2. Dude Perfect’s influence and audience reach are.

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Inside Retail

AUGUST 16, 2023

Most businesses will need to transform to remain profitable. The challenges they face include a variety of forces, such as the rapid take up of artificial intelligence, geopolitical disruption of supply chains, upward pressure on interest rates and employment costs from inflation, and technological changes inspiring new business models – the need for change is obvious.

Accounting 130

Accounting Management Promotions Planning 130

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Retail Wire

AUGUST 16, 2023

Instacart shoppers are not permitted to give paper receipts to customers, as the company provides digital receipts, but some customers have found ways to obtain the paper receipts, revealing that items purchased through Instacart often come with higher prices than in-store. The markups, coupled with service fees and tips, can lead to customers paying significantly.

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Inside Retail

AUGUST 16, 2023

Melbourne-headquartered bubble tea brand Milksha Australia will open its first flagship store in Sydney on September 8. The Milksha Sydney store will provide a varied assortment of flavours with various toppings, ice, and sugar, as well as a comfortable store design with pleasant décor and a social-friendly spatial layout. Milksha was first introduced in Taiwan in 2004 and is known as ‘Milkshop’ to its Taiwanese fans.

Location 130

Location 130

Retail Wire

AUGUST 16, 2023

Al’s Formal Wear, a Texas-based formal wear chain, and its parent company Dapper & Dashing unexpectedly closed down, leaving several brides and grooms in a difficult situation just before their weddings. Customers are uncertain about receiving their ordered outfits or getting refunds. Competing formal wear chains like Men’s Wearhouse and Ortiz Menswear & Bridal have.

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Retail Dive

AUGUST 16, 2023

Next week, longtime Mattel executive Richard Dickson takes the reins of an apparel conglomerate — whose brands all need some help.

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Apparel 98

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Wire

AUGUST 16, 2023

Amidst record youth unemployment of over 21% in China, many young people are turning to livestreaming sales on platforms like Alibaba’s Tmall, Taobao, and Bytedance’s Douyin (Chinese version of TikTok) as a potential career opportunity. The low entry barrier and the potential for success have attracted millions, with more than 60% of surveyed young people.

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Shopping Center

AUGUST 16, 2023

Batavia, Ill. and Jacksonville, Fla. — German discount grocer Aldi has entered into a definitive agreement to acquire Winn-Dixie and Harveys Supermarket as part of a larger divestiture of Jacksonville-based parent… The post Aldi to Acquire Winn-Dixie, Harveys Supermarket from Southeastern Grocers appeared first on Shopping Center Business.

Grocer 98

Grocer Supermarket Shopping 98

Retail Wire

AUGUST 16, 2023

Amazon Pharmacy has announced that it will automatically apply manufacturer-sponsored coupons to over 15 insulin and diabetes medicines, helping patients access discounts that were promised by drug manufacturers. This move is aimed at simplifying the process for patients to lower the cost of their insulin, with Amazon Pharmacy users no longer needing to manually enter.

ATS 100

ATS 100

A1 Retail

AUGUST 16, 2023

An inclusive mattress and bed manufacturer in the Scottish Highlands is celebrating a trio of high profile award nominations. Highland BlindCraft, a social enterprise and charity headquartered in Inverness, has been recognised for its mission to provide employment, training and education to those living with visual impairments and other disabilities in the Highlands.

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Management ATS 98

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Retail Dive

AUGUST 16, 2023

The 18,000 square-foot location set to open this week will serve as a product testing ground to customers looking to make a purchase.

Location 98

Location 98

Retail Gazette

AUGUST 16, 2023

Paris Saint-Germain football club (PSG) is set to open its first physical store in the UK on 393 Oxford Street. Taking over a former American Candy store and located next to footwear retailer Office, PSG signage has gone up on the windows of the property with the text ‘opening soon’ It is thought to be the first overseas football club to open a physical store in the UK.

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Apparel Shopping Location 98

Retail Dive

AUGUST 16, 2023

But the robust apparel sales at TJX Cos.’ T.J. Maxx and Marshalls stores could be undermined once student loan payments resume, analysts said.

Apparel 98

Apparel ATS 98

Hyken

AUGUST 16, 2023

The short version of the story is this. At about 9:15 p.m., I pulled into one of my favorite fast-food restaurants. There was one customer ahead of me in the drive-through lane. I assumed he was placing an order. After several minutes, I realized something else was going on. I wasn’t sure what, but the amount of time he spent talking to the person on the other end of the intercom took much longer than it should have.

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Customer Experience Management Accounting ATS 98

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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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