Retail TouchPoints
SEPTEMBER 22, 2022
Searchspring , a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in order to drive a superior shopping experience throughout the entire customer lifecycle.
Cisco Retail
SEPTEMBER 22, 2022
In the first part of this blog series on Unscrambling Cybersecurity Acronyms , we provided a high-level overview of the different threat detection and response solutions and went over how to find the right solution for your organization. In this blog, we’ll do a deeper dive on two of these solutions – Endpoint Detection and Response (EDR) and Managed Endpoint Detection and Response (MEDR).
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Retail TouchPoints
SEPTEMBER 22, 2022
The past few years have had an incredible impact on in-store shopping. Many brands were forced to shut their doors and expedite online sales strategies to keep a steady revenue stream. But as we begin to get back to a sense of “normalcy,” consumers have reverted back to their traditional methods of shopping. The in-store shopping experience can never be replaced, but it does need to be improved.
Cisco Retail
SEPTEMBER 22, 2022
This is the final blog in the series on application resource management. Also see “ How IT can become a better business partner through application resource management ” and “ Application resource management 101: What it is and how to get started.”. Application resource management (ARM) solutions help IT organizations ensure applications get the right resources when and where they’re needed to continuously support positive digital experiences and drive revenue growth.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
SEPTEMBER 22, 2022
Activist investor Ancora Holdings Group is seeking the removal of Kohl’s CEO Michelle Gass and Chairman Peter Boneparth. The firm, which holds a 2.5% stake in the retailer, stated that “Kohl’s needs new leadership with demonstrated experience in cost containment, margin expansion, product catalog optimization and, most importantly, turnarounds.”. Ancora cited Kohl’s repeated rejection of acquisition offers, including from Sycamore Partners and Acacia Research in February 2022 and Franchise Group
Retail Wire
SEPTEMBER 22, 2022
The National Labor Relations Board has issued a complaint against Amazon.com for “selectively and disparately” enforcing a rule about employees’ use of non-work areas such as break rooms. The federal labor regulator claims that Amazon has used the rule to singly out workers engaged in union activity.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
SEPTEMBER 22, 2022
Workers at a Home Depot in Northeast Philadelphia have filed a petition with the National Labor Relations Board to form a union. Vincent Quiles, one of the organizing employees, said, “Long story short, we got screwed over during the pandemic. This company made money hand over fist, and we just feel exploited.” A Home Depot spokesperson declined to comment as the company was reviewing the situation.
Retail TouchPoints
SEPTEMBER 22, 2022
Gap is reportedly eliminating approximately 500 corporate jobs, people familiar with the matter told The Wall Street Journal. The layoffs and elimination of open positions, which will mostly affect Gap’s main offices in San Francisco and New York as well as Asia, will help the retailer reduce expenses as it faces declining sales. Gap had about 8,700 employees in headquarters locations as of Jan. 29, 2022, according to company reports.
Retail Wire
SEPTEMBER 22, 2022
Target plans to start marking down merchandise for the Christmas selling season on October 6. The retailer also plans to hire 100,000 seasonal workers to help it keep up with demand.
Retail TouchPoints
SEPTEMBER 22, 2022
With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. As the luxury platform celebrates its fifth anniversary, Alibaba has introduced a host of new ways for customers to engage with luxury brands on Tmall, including AR and XR (extended reality) experiences, exclusive products that can only be accessed through a digital “Meta Pass” and a host of virtual avatar
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Inside Retail
SEPTEMBER 22, 2022
Kmart is planning to open four more stores in New Zealand within the next year. The discount department store chain’s Australia and New Zealand CEO John Gualtieri confirmed the expansion plan in an interview with Stuff before the opening of the Ruakura Superhub, a $3 billion development on Hamilton’s eastern fringe which will be home to distribution and warehousing facilities.
Retail TouchPoints
SEPTEMBER 22, 2022
Sam’s Club will develop a design studio at its Bentonville, Ark. headquarters to support design thinking for all employees, with a focus on facilitating cross-functional team collaboration across engineering, product management and design departments. The neutral space also will allow these internal teams to work with external partners in a workshop environment that focuses on creation.
Inside Retail
SEPTEMBER 22, 2022
Optus, the Australian unit of telecoms firm Singapore Telecommunications, said it was investigating the unauthorised access of customer details including home addresses, driver’s licence and passport numbers, after a cyberattack. Wireless carrier Optus said in a statement on Thursday it had immediately shut down the attack after discovering it, and that payment details and account passwords had not been compromised.
Retail TouchPoints
SEPTEMBER 22, 2022
Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands and retailers are rethinking the role of physical spaces —in particular the unique value that brick-and-mortar stores add to consumers’ lives. With retailtainment , products are part of the experience, but they are not the focus. Instead, the top priority is to create an environment that allows visitors to more intimately engage with the brand or brands hosting the experience, and
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Dive
SEPTEMBER 22, 2022
A year ago the big-box retailer was preparing to hire 150,000 seasonal workers.
Retail TouchPoints
SEPTEMBER 22, 2022
Home improvement retailer Lowe’s has unveiled its interactive retail digital twin in two stores and will open its virtual 3D product catalog to populate this new technology in the coming weeks. Lowe’s digital twin is powered by the NVIDIA Omniverse Enterprise, which allows associates to engage with a store’s digital data to optimize operations and localize plans to build a stronger approach to customer service.
Retail Dive
SEPTEMBER 22, 2022
The luxury brand has exited most department stores to focus on its direct-to-consumer strategy.
Mulesoft
SEPTEMBER 22, 2022
Monitoring your applications and infrastructure is key for a good digital experience and success of your business. Alerts provide key health and performance metrics of your application and infrastructure. You need an alerting practice to proactively discover issues and quickly resolve them. Monitoring service level agreement metrics using alerts can help benchmark your current performance […].
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Dive
SEPTEMBER 22, 2022
Ancora Holdings, among investors that last year forced changes to the retailer’s board, says CEO Michelle Gass “is no longer well-positioned to lead.
A1 Retail
SEPTEMBER 22, 2022
Lendlease has announced the opening of The Rosy Hue at Elephant Park, a neighbourhood pub from south London group Livelyhood. It is joined by Mexican fusion restaurant and bar, Cheeky Chicos, and Korean-Japanese restaurant Kokoro, with all three having launched on the destination’s lifestyle hub, Ash Avenue. The Rosy Hue takes its name from the rosy-cheeked patrons of ‘Penny Gaffs’, a type of theatre Elephant & Castle was once famous for.
Retail Dive
SEPTEMBER 22, 2022
The retailer’s holiday price match guarantee will begin Oct. 6, the same day that its Deal Days start.
A1 Retail
SEPTEMBER 22, 2022
Landsec has announced over 25,000 sq ft of leasing deals across Victoria, London, as demand for prime hospitality and retail space grows. With office workers and tourists returning to central London, Victoria is increasingly becoming the prime destination for hospitality and retail brands looking to expand. Incipio have chosen Victoria to launch their eighth dining concept, The Palm House, as part of their plans to grow their presence across the capital.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Dive
SEPTEMBER 22, 2022
The e-retailer’s new e-commerce site is stealing sales from its curated box business just as consumers pull back on apparel purchases.
Retail Wire
SEPTEMBER 22, 2022
Chipotle Mexican Grill has reached a deal to pay New Jersey $7.75 million to settle allegations that it violated child labor laws that turned up in a 2020 audit of the company. The alleged violations included failing to provide minors with “timely and sufficient” breaks.
Retail Dive
SEPTEMBER 22, 2022
The retailer’s strength in North America may no longer be enough to offset its challenges in China, the analysts said.
Retail Wire
SEPTEMBER 22, 2022
Rising mortgage rates and high prices led to sales of existing homes falling 19.9 percent in August, following a 0.4 percent decline in July. The median price for an existing home in the U.S. rose 7.7 percent to 389,500, down from a record $413,800 in June. “The housing sector is the most sensitive to and experiences the most immediate impacts from the Federal Reserve’s interest rate policy changes,” said Lawrence Yun, NAR’s chief economist. “The softness in home sa
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
SEPTEMBER 22, 2022
The virtual replica of one of the retailer’s stores combines spatial data with Lowe’s data, including product location and historical order information.
Retail Wire
SEPTEMBER 22, 2022
Mariko Jenkins worked at a Kroger in Collierville, TN, when he was shot by a recently fired employee of a third-party sushi firm operating in the store. The shooter injured 15 and killed another before taking his own life. Mr. Jenkins has filed suit against Kroger alleging that it and Snowfox, the sushi vendor, “knew or should have known that (the shooter) presented a danger” based on his history of being confrontational towards employees and shoppers.
Retail Dive
SEPTEMBER 22, 2022
Kara Trousdale joined the beauty brand as its chief commercial officer in March and is bringing lessons from the e-commerce giant to help guide its omnichannel strategy.
Retail Wire
SEPTEMBER 22, 2022
Walgreens is paying $1.37 billion to acquire the remaining 29 percent of Shields Health Solutions that it does not already own. Shields helps hospitals to provide specialty pharmacy services to patients.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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