Fri.Dec 30, 2022

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The Ongoing Battle to Protect Consumer Payment Card Data

Retail TouchPoints

Buying goods online is second nature to most of us. Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Despite uncertain economy, 2022 was marked by sizable acquisitions

Retail Wire

Yes, the biggest deal going is Kroger’s merger with Albertsons, a plan that has a major regulatory hurdle to clear before achieving fruition, but the retail industry was rife with acquisition activity in many sectors, including Amazon’s purchase of iRobot, ChannelAdvisor’s acquisition by CommerceHub, Estée Lauder’s nab of Tom Ford and the Victoria’s Secret/Adore Me deal.

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Adidas Opens First TERREX Outdoor-Lifestyle Store in Canada

Retail TouchPoints

Adidas has brought its TERREX outdoor brand to Vancouver, British Columbia’s Kitsilano neighborhood with a new brick-and-mortar store. While TERREX has an established ecommerce presence in Canada, the Kitsilano location allows customers to experience the label in person. As TERREX expands its brick-and-mortar presence, location scouting for the label has been focused on areas that are known to attract outdoor enthusiasts.

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Food delivery ordering growth slows as consumers pinch pennies

Retail Wire

Growth in the number of orders placed with DoorDash, Uber Eats and Grubhub slowed to about 5 percent, on average, in October and November vs. the previous year period, according to YipitData. That’s the slowest growth rate since the onset of the pandemic in 2020. DoorDash and Uber Eats alone are thought to control roughly 90 percent of the food delivery market in the U.S.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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11 Things That Customer Service Workers Don’t Like

Re-Tales

After 40+ years in retail, I guess I can be called an expert and I saw this list and it nailed many of the frustrations that retail workers deal with on a daily basis. A side note on #3, I worked for a while in a store that was in a senior citizen community and I remember one day when a customer whistled at me (like a dog) to get my attention. I proceeded to c**k my head to the side as if trying to hear something and kept walking, they whistled again and I stopped and cocked my head again and

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Drug stores lock up entire categories of products, irritating shoppers

Retail Wire

Shrink is growing (yes, we said that) to damaging levels at chains stores nationwide, largely driven by organized crime rings, and the anti-theft measures being taken by Walgreens, CVS and Walmart are drawing attention for frustrating law-abiding shoppers. Walgreens has reportedly gone beyond locking up select, high-priced items in favor of putting entire categories of product behind plexiglass barriers.

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Don’t blame high egg prices on inflation (entirely)

Retail Wire

Recent reports on the inflationary price spikes at grocery stores tend to lump eggs in with flour and other baking needs that have become considerably more expensive in 2022, but eggs have a better excuse. The USDA reports that about 60 million birds have been lost so far due to avian flu, and the hit to the hen population has severely affected egg yields across the U.S., sending prices up nearly 50 percent.

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3 Keys to Fiscally Prudent Retail Innovation

Theatro

The retail industry is transforming rapidly, and sometimes it may feel difficult for retailers to keep up. Every year new and exciting in-store technology becomes available, and top decision-makers have to parse through which solutions have the potential to have a lasting impact and which others will quickly grow obsolete. One thing is for certain—retailers cannot afford to overlook innovation.

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LA’s new ordinance mandates 14-day advanced worker scheduling notification

Retail Wire

The city of Los Angeles has passed a new “Fair Work Week Ordinance” that is intended to give workers more protection over sudden shift changes that can play havoc with work/life balance. The new mandate, to go into effect in April 2023, will require retail businesses having 300 or more employees to notify workers about their coming schedules in writing 14 days in advance.

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Apple’s Watch Ultra makes list of top 2022 tech gadgets

Retail Wire

In naming the Apple Watch Ultra among the most notable tech debuts of the year, Engadget reviewer Cherlynn Low cites the product’s fine aesthetics, comfort and array of cool features, including “a depth gauge for divers, dual-frequency GPS for more-accurate distance tracking, an emergency siren and impressive four-day battery life.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Jobless numbers reflect ‘very tight’ labor market

Retail Wire

The Dow rallied yesterday on the back of the weekly unemployment report from the Labor Department showing a slight increase to 225,000 initial claims vs. the previous week. Economists see ongoing stability in the labor market, however the report’s continuing claims number increased to 1.71 million, the highest since February, signaling that laid-off workers may be having trouble finding re-employment.

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Starbucks raises point goals for loyalty rewards

Retail Wire

Starbucks let its rewards members know on Wednesday that, starting in February, they will need to accumulate more points to get freebies. Currently, customers can exchange 50 stars to get simple hot beverages, but that number will double as of Feb. 13. Loyalty members will need to attain 200 stars for a latte or Frappuccino (150 stars, currently) and 300 for a selection of food items (currently 200).