Retail Customer Experience
DECEMBER 27, 2023
As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service offerings and growing the businesses.
Retail TouchPoints
DECEMBER 27, 2023
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% compared to 10.02% for pure brick-and-mortar returns (excluding online orders that were returned in-store).
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Retail Wire
DECEMBER 27, 2023
As the calendar turns to a fresh new year, there's a financial silver lining for minimum-wage earners across 22 states. Approximately 9.9 million workers will see a significant surge in their paychecks.
Retail TouchPoints
DECEMBER 27, 2023
Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed to woo or wow an audience that has grown accustomed to constant change. However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four y
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail Wire
DECEMBER 27, 2023
A Tesla software engineer was brutally attacked by a robot and experienced serious injuries as a result of a malfunction at the company's Giga Texas factory in Austin.
Retail TouchPoints
DECEMBER 27, 2023
Blind boxes have become a hot commodity for Gen Z and Gen Alpha consumers. With strategic packaging that keeps product contents hidden, blind boxes are designed to pique consumers’ curiosity and delight them with exclusive products — often featuring popular IP from brands like Disney and Sanrio. Global lifestyle brand Miniso has capitalized on this trend by partnering with some of the most popular IP owners to expand its blind box offering and encourage shoppers to #UnboxMagicalMoments on social
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
DECEMBER 27, 2023
WHSmith has sparked confusion with its new logo as part of a mini-rebrand that is being trialled across the country. The high street retailer has renamed several of its branches to ‘WHS’, dropping the surname of founder Henry Walton Smith from its branding. The new logo – the three-letter symbol written out in white font on a blue background – has been introduced to ten of its stores across the UK including in York and Preston.
Retail Wire
DECEMBER 27, 2023
Wendy's is making sure consumers will be bringing home the bacon.
Retail Gazette
DECEMBER 27, 2023
John Lewis Partnership is to update its turnaround strategy as chief executive Nish Kankiwala promises staff the employee-owned business will prioritise retail. The chief executive told staff he was operating with a “one retail mindset” for the Partnership’s Waitrose and John Lewis business, as well as its financial services and property division. “At the heart of what we want to do, we want to be a brilliant retailer that delights our customer . . .
Retail Wire
DECEMBER 27, 2023
Zulily, an online retail platform specializing in women's and children's apparel, has announced that it's closing its doors for good.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
365 Retail
DECEMBER 27, 2023
Dutch digital artist, Jeroen van der Most, has been confirmed as a keynote speaker for day 2 of ISE 2024 (30 January – 2 February 2024). Known for his innovative approach to art, Jeroen has been at the forefront of integrating data, algorithms, and artificial intelligence into his creative endeavours since 2010. Jeroen has had art projects commissioned for organisations including Amnesty International, NVIDIA, NH hotels, Sogeti, and Nike – Footlocker.
Retail Wire
DECEMBER 27, 2023
Tesla Inc., the industry-leading EV manufacturer, is reportedly getting set to launch an upgraded version of its highly successful Model Y from its Shanghai production facility.
Retail Gazette
DECEMBER 27, 2023
Poundland boss Austin Cooke has claimed there is “plenty of positivity” on the high street, as he reported strong trading at the former Wilko stores it has converted. The managing director said there had been an “amazing” response to the newly launched Poundland stores from shoppers, despite noting times were “tricky” The retailer bought 71 former Wilko stores in September following the collapse of the value chain.
Retail Wire
DECEMBER 27, 2023
Apple has won an appeal to resume selling its smartwatches after the U.S. Court of Appeals for the Federal Circuit paused an import ban.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Dezeen
DECEMBER 27, 2023
A curvilinear thatched hut has been paired with terracotta-hued tiles at the Amsterdam store for homeware brand Polspotten, which was designed by local studio Space Projects. The studio created the store to straddle a shop and an office for Polspotten , a furniture and home accessories brand headquartered in the Dutch capital. Visitors enter the Polspotten store via an oversized triangular entranceway Characterised by bold angles and arches , the outlet features distinctive terracotta-coloured w
Retail Wire
DECEMBER 27, 2023
The New York Times has initiated legal proceedings against OpenAI and Microsoft, alleging infringement of copyrighted material.
Retail Gazette
DECEMBER 27, 2023
Lidl UK finance boss Marco Di Costanzo has stepped down from his role, following a £76m loss from the discounter. The executive leaves after two years in the position, and is understood to be taking on a new role under Lidl’s parent company, Schwarz Group, after a successor is appointed. The news comes as Lidl continues its aggressive expansion plan, having recently launched its biggest ever warehouse in Luton, costing £300m.
Retail Wire
DECEMBER 27, 2023
McDonald's across the U.S. has begun featuring Squishmallows in its Happy Meals.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Gazette
DECEMBER 27, 2023
Poundland boss Austin Cooke has claimed there is “plenty of positivity” on the high street, while hailing the discounter for its strong trading at former Wilko stores. The managing director said there had been an “amazing” response to the newly launched stores from shoppers, despite noting times were “tricky” The retailer agreed to purchase 71 former Wilko stores in September following the collapse of its competitor, leading to 400 shops shutting and 12,000 jo
Retail Wire
DECEMBER 27, 2023
As Sunshine State travelers return from their holiday getaways, they are facing major delays.
LS Retail
DECEMBER 27, 2023
©iStock/fizkes Investing in women entrepreneurs and founders is a huge opportunity that both financial and ESG strategies have historically missed. Women-led companies yield better returns on investment (ROI), generating 78 cents for every dollar of funding; male-founded startups generate just 31 cents, according to research by BCG and MassChallenge.
Retail Wire
DECEMBER 27, 2023
The streaming giant is asking users to spend even more money for ad-free viewing.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Dive
DECEMBER 27, 2023
The last thing retailers should do is make gift recipients feel guilty for making a return, according to experts.
365 Retail
DECEMBER 27, 2023
The British Independent Retailers Association has said 2024 is anticipated to be a challenging period for shop keepers as economic challengers are still set to bite. Bira, which works with over 6,000 independent businesses of all sizes across the UK, said they were expecting more challenges coming up in the coming months – and urged businesses to prioritise resilience and adaptability.
RIS News
DECEMBER 27, 2023
In this live webinar session, discover how intelligent automation is revolutionizing workforce management in retail.
Retail Customer Experience
DECEMBER 27, 2023
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Eye
DECEMBER 27, 2023
Welcome to the final installment of our AI in retail blog series! In this post, we'll focus on small businesses and explore cost-effective ways to integrate artificial intelligence (AI) into brick-and-mortar stores.
Retail Customer Experience
DECEMBER 27, 2023
Discover the benefits of interactive touchscreen tables for your business. With specialized software and intuitive user interfaces, touchscreen tables provide an exceptional and engaging user experience for your customers.
Kuusoft
DECEMBER 27, 2023
Arina Gerasimova+1 866-546-8838marketing@kuusoft.com For Immediate Release Synergy Credit Union Partners with Kuusoft to Enhance Customer Experience Synergy Credit… The post Synergy Credit Union Partners with Kuusoft to Enhance Customer Experience appeared first on The Official Kuusoft Blog.
Retail Wire
DECEMBER 27, 2023
The Israeli government and U.S. tech titan Intel are partnering to construct a massive $25 billion chipmaking facility in southern Israel.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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