Sun.Apr 06, 2025

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What’s driving the transformation of China’s department stores?

Inside Retail

Once seen as a staple of urban retail, department stores in China are undergoing a transformative reinvention. With malls, e-commerce giants, and niche retailers vying for consumer attention, these legacy institutions must reimagine their purpose in an increasingly digital and experience-driven retail environment. The Chinas department stores report 2024-2025 by HKUST Li & Fung Supply Chain Institute and China Commerce Association for General Merchandise provides a look into how forward-thin

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Easter Shopping Blackout: Here’s a List of All the Stores Closed on April 20

Retail Wire

The Easter shopping blackout will close several retail stores on Easter Sunday.

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Money saving: best price guarantee with Deichmann, Europe’s largest footwear retailer

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Leading footwear retailer, Deichmann, is redefining what it means to step out in style with their SS25 collection. Renowned for offering the best in quality, value, and choice on the British high-street, Deichmann offers an extensive range of well-known footwear labels including Nike, adidas, Skechers and Puma.

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Carnival Cruise Line Brings ‘Funternship’ Program for High School Students to 5 Cities

Retail Wire

Carnival Cruise Line has a unique program.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Improving Retail Experience with In-Store Analytics

Retail Customer Experience

Why in-store analytics will be the game-changer for retailers: Learn how integrating in-store retail analytics benefits retailers at the point of sale.

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Outcast Clothing: From humble beginnings to an online fashion powerhouse

Inside Retail

Australian-born fashion label, Outcast Clothing, has defied the odds, achieving exponential growth and carving out a distinct identity in the competitive fashion industry. With a focus on versatility and non-profit initiatives, Outcast has resonated with a global audience, offering a plethora of choices from festival attire to beachwear. Now, the online store is experiencing significant expansion in the US, growing by 800 per cent in 2023 alone, tripling its revenue, and leveraging social media

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Puma appoints former Adidas exec Arthur Hoeld as new CEO

Inside Retail

German sportswear brand Puma has appointed Arthur Hoeld as its new CEO and chairman of the management board, effective July. Incumbent CEO Arne Freundt will step down this month due to “differing views on strategy execution” Hoeld previously served as global head of sales at Adidas , a company he joined in 1998. Over his 25-year tenure, he held various senior roles in marketing, brand strategy, and regional leadership across Europe, the Middle East and Africa.

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Odami creates "a sense of choreography" inside Toronto womenswear store

Dezeen

Toronto design studio Odami has transformed a space for a womenswear retailer in a local shopping mall, adding a variety of custom micro-cement, leather and marble displays. Odami overhauled the 5,500-square-foot (511-square-metre) location for Andrews inside the uptown Bayview Village Shopping Centre, built in the 1960s as part of a wave of smaller malls in the city's growing residential neighbourhoods.

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How she built this: Seoul Tonic

Inside Retail

I always tell people that Seoul Tonic was born in the depths of Covid-19, but really, it started generations before that, I just didnt know it at the time. The big idea During the pandemic, I was 26 years old, working a full-time job in finance at Red Bull, with everything fun about the job taken away from me. The perks of Red Bull the office culture, the random F1 cars rolling through and, most importantly, the parties, events and live music were no more.

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Top 5 Customer Service & CX Articles for Week of April 7, 2025

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Inside-Out Blueprint for Customer Experience by Greg Kihlstrom (CMSWire) Medallia Experience showed how organizations win when culture, AI, and leadership all work in harmony.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Retail experts discuss how tariffs will impact US consumer behaviour

Inside Retail

On April 2, US President Donald Trump unveiled a 10 per cent minimum tariff on a majority of goods imported to the US, ranging from products like sportswear to iPhones. “This is one of the most important days, in my opinion, in American history,” President Trump stated. “For years, hard working American citizens were forced to sit on the sidelines as other nations got rich and powerful, much of it at our expense.

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Trump calls tariffs ‘medicine’ as rising costs put further strain on retailers

Retail Gazette

Donald Trump has defended his sweeping new tariffs calling them medicine as stock markets across Asia and the US suffer sharp losses and fears of a global trade war intensify. The US president warned that other countries would need to pay a lot of money to see the levies lifted, despite mounting pressure from European and Asian leaders to soften his stance.