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Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associ
The Body Shop has launched its new concept store, Changemakers’ Workshop, in Brisbane’s Queen St, aiming to raise people’s awareness about the environment. Featuring circularity as the heart of this retail concept, the store has been furnished with sustainable fixtures including repurposed wood and recyclable plastics. It also has 100 per cent recycled countertops made of recycled plastic headed for the landfill, along with a bespoke mural ‘You Are Here’ by local Indigenous artist, R
E.l.f. Beauty has acquired the fast-growing skin care brand Naturium for $355 million in a combination of cash and stock. The acquisition is expected to close around Sept. 30, 2023 and will double E.l.f.’s presence in the skin care category to approximately 18% of the company’s retail sales. “Naturium aligns with E.l.f. Beauty’s vision to create a different kind of beauty company with brands built to disrupt norms, shape culture and connect communities through positivity, inclusivity and accessi
Global plus-size fashion retailer City Chic says sales declined 15.8 per cent in the June financial year driven by soft consumer demand in all markets. For the 12 months to July 2, group sales were $268.4 million as demand remained volatile across its markets, despite a 12 per cent increase in the active customer base to 970,000. The company reported an operating loss of $45 million and an underlying loss of $24 million.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Fast-moving innovation is a tricky thing. What was a surprise-and-delight experience for customers two years ago is now an expectation. And when that expectation isn’t met, it’s a big problem. For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual.
It stands to reason that quick-service restaurants like Domino’s would be well positioned in a challenging economic environment, with consumers seeking affordable luxuries. However, a series of management missteps contributed to an underwhelming financial performance for the pizza behemoth in FY23. The contributions are set to be felt by Domino’s workforce, with significant job cuts being flagged for the year ahead.
Campaign corner Hot dog straw. Yes, it is important to focus on sustainability in retail that is why the plastic straw has been replaced by paper straws. But what about a hot dog straw ? Apparently, Oscar Mayer wants to launch a hot dog straw, perfect for sipping your cold beer at the game.
Campaign corner Hot dog straw. Yes, it is important to focus on sustainability in retail that is why the plastic straw has been replaced by paper straws. But what about a hot dog straw ? Apparently, Oscar Mayer wants to launch a hot dog straw, perfect for sipping your cold beer at the game.
American multi-brand cosmetics company ELF Beauty has signed a definitive agreement to acquire skincare brand Naturium for US$355 million. The acquisition, expected to settle late next month, will double ELF Beauty’s presence in the skincare market to about 18 per cent of retail sales. Naturium was launched by brand accelerator The Center in 2019 with Susan Yara joining as a founder the following year.
Walmart ’s drone delivery program is already well underway, with the retailer having completed 10,000 deliveries over the last two years in partnership with DroneUp. Now Walmart is expanding its efforts to offer “drone deliveries at scale,” through a new partnership with Google parent company Alphabet. Alphabet’s Wing division will now offer on-demand drone delivery from two Walmart stores in the Dallas metro area, allowing the retailer to reach an additional 60,000 homes.
Home fragrance retailer Dusk Group has reported a marginal sales decline as cost-conscious consumers tighten their spending. For the year to July 2, sales reached $137.6 million, down 0.6 per cent with like-for-like sales of 13.2 per cent and online sales of $7.5 million. Average transaction value fell 5.7 per cent to $51 driven by cost-conscious consumers while active Dusk rewards members reached 735,000 and accounted for 62 per cent of total sales.
Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods. The technology uses AI-powered computer vision and deep-learning techniques, including generative AI, to determine who took what in a retail environment.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Mosaic Brands, the Australian apparel retail group, says it will open 40 new large-sized ‘mega stores’ this financial year as it transitions into what it describes as “a more ageless, value-driven, big-box retailer”. The plans were revealed along with the group’s annual result which saw a $33.5 million turnaround from a loss of $16.4 million last year to EBITA of $17.1 million in the year to June 30.
When I stepped into the world of technology, I never imagined I would see this day so early in my career. Since I’m a fairly recent addition to the Cisco family, the opportunity to attend Cisco Live in Las Vegas was already momentous. Little did I know this experience would surpass all expectations. I found myself embracing a role I never anticipated: Speaker!
H&M Singapore has officially relaunched its Orchard Building flagship store in Singapore. After a five-month makeover, customers can enjoy a new store layout, digitised shopping experience and the official introduction of H&M Home. Previously a seasonal pop-up during the brand’s annual holiday campaign, the H&M Home section is now a permanent part of the flagship store, providing a diverse range of home accessories for living spaces, bathrooms and bedrooms.
Ikea is piloting car boot sale-style events to encourage customers to buy pre-loved home furnishings as part of its circular economy push. The initiative is launching at its Milton Keynes and Cardiff stores this weekend, running from 9am to 12pm. With the free to attend events, the Swedish furniture giant is encouraging the public to pass on their used goods as well as shop more second-hand.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Prior to Covid-19, I attended a retail sustainability conference in London. I came away with an anecdote that sums up the conundrum facing retailers and marketers today. Dave Lewis, the now ex-CEO of Tesco, was talking about Tesco’s unseen initiatives to take action on sustainability. He introduced the concept of packaged air. Over time, brands in some categories have gradually increased the size of their packaging, out of whack with the contents within, to get more stand-out on a shelf.
The Body Shop owner Natura & Co is considering a possible sale of the UK retailer after struggling to revive its fortunes post-pandemic. The beauty conglomerate said on Monday it was exploring “strategic alternatives” for its skincare unit, which it acquired from L’Oréal in 2017 for £857m. A sale of the natural beauty retailer – valued at £405m – is the most likely outcome, according to J.P Morgan analysts, following the sale of its Aesop brand to L’Oréal for £2bn back in April.
It’s no secret that secondhand fashion has been having a moment for the past few years. According to a report conducted by ThredUp, an online consignment and thrift store, the US secondhand market is expected to reach (US$70 billion) by 2027. Globally, the market is expected to reach (US$350 billion) in the same time period. Thanks in large part to TikTok and Gen Z’s love of thrifting and vintage fashion, the resale market has never been more robust.
Many years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. He sold me a better hinge that was less expensive. Who could argue with that? I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Brisbane-based global travel agency Flight Centre Travel Group reported EBITDA of $301.6 million for FY23, an approximately $485 million turnaround from last year’s loss. Total transaction value grew 112 per cent to $22 billion, the company’s second-strongest result. Results were heavily 2H weighted, with almost 70 per cent of underlying EBITDA generated during the six months ended June 30, reflecting improved market conditions after travel restrictions were removed globally, improved industry d
The Perfume Shop recently inaugurated its updated, experience-centric store at Festival Place in Basingstoke on August 25, 2023. This distinguished retailer, which celebrated its 30th anniversary in the previous year, continues to showcase a broad selection of the latest perfume launches, celebrity-endorsed fragrances, and iconic designer scents. Customers can also benefit from the expertise of a specialized in-store team offering professional advice.
Learn why it’s imperative brands understand the role analytics play in the success of their e-commerce efforts, especially in the relatively new territory of brick-and-mortar e-commerce.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Wilko bidder M2 Capital has criticised administrators at PwC over whether the process was “fair and transparent” as pressure mounts for a rescue deal to made. The private equity firm wrote to the chair of PwC Bob Moritz on Tuesday to complain about the bidding process after submitting an offer of “more than $100m”. It comes as the value retailer’s employees were given reprieve as job cuts were put on hold while administrators considered last-minute offers.
Madison Reed, a popular hair color brand, has announced its expansion into Walmart stores nationwide, allowing greater access to its high-quality hair care products. The partnership aligns well with Walmart’s demographic and evolving digital brand, offering a sophisticated online experience. Madison Reed’s products will be available in over 1,500 Walmart stores and online, catering to.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Crocs, known for its iconic clogs, faces challenges from knockoffs and gray market resellers in online retail marketplaces like Amazon. Dan Marques, SVP of global digital commerce at Crocs, oversees the team that handles marketplace control, which has become a top priority after Crocs acquired the Hey Dude brand. Marques explains how Crocs manages its.
So, what happens when the Great Resignation turns into the great resurrection back to the company you first loved? Well, you get me, Janene Baker, a Talent Acquisition leader who, almost two years ago, was a part of the trend of employees who left for newer and what could’ve been perceived as better opportunities at other companies. Cisco and I have a lot of history.
Bed Bath & Beyond’s shares continue to trade at high volumes despite the fact that the company is weeks away from potentially being declared worthless due to its ongoing Chapter 11 bankruptcy case. The company filed for Chapter 11 bankruptcy protection in April and subsequently closed its physical stores while Overstock acquired its intellectual property.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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