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Rising inflation and interest rate hikes indicate a challenging peak period for many retailers with discretionary spending down on previous years. This makes it more critical than ever that every order received is processed reliably. Overselling results in cancelled orders and an undesirable customer experience. In this peak period, it will be critical for retailers to focus both on operational efficiency but also customer experience.
In an era when customers are demanding more personalised interaction and service from retail staff, there is no longer any room for inefficiencies in in-store execution. As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.
Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc. (that’s the retailer’s new corporate name) has appointed current President David Nielsen as interim CEO while the board of directors searches for a permanent replacement.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Campaign corner Pantalones. Matthew McConaughey and his spouse, Camila, introduced their latest collection of alcoholic beverages, Pantalones Tequila. The inaugural advertisement for Pantalones Tequila showcases the married couple embarking on a pants-free motorcycle ride across a scenic agave plant field. Another visual in the promotional campaign presents the pair in relaxed attire, standing before a Pantalones Tequila-branded crimson backdrop.
Aiming to make shopping for wellness products more interactive and personalized, GNC has transformed its Pittsburgh flagship into a more open and localized apothecary-style experience. The flagship, which opened on November 4, is in the historic Terminal Strip District of Pittsburgh — just a short walk from GNC’s headquarters. The 2,455-square-foot store has been redesigned to create an open and friendly environment for customers to not only shop but be fully immersed in the wellness experience.
A shock Melbourne Cup Day rise in the official cash rate has drawn scorn from retailers and commentators. The Reserve Bank today raised the rate by another quarter of a per cent to 4.35 per cent, the highest level since 2011, which mainstream media analysts calculate will add another $78 to monthly mortgage repayments on a typical $500,000, 25-year home loan.
A shock Melbourne Cup Day rise in the official cash rate has drawn scorn from retailers and commentators. The Reserve Bank today raised the rate by another quarter of a per cent to 4.35 per cent, the highest level since 2011, which mainstream media analysts calculate will add another $78 to monthly mortgage repayments on a typical $500,000, 25-year home loan.
Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s Century City Mall. In addition to providing shoppers — who Figs refers to as “Awesome Humans” — with the opportunity to touch and try on products, the store, dubbed a “Community Hub,” will host events to celebrate health care professionals, provide programming on key issues impacting them and create opportunities for them to network and share their stories.
Nike has filed lawsuits against Skechers and New Balance, alleging that some of the rival brands’ sneakers violated its patent rights. The lawsuits target New Balance’s Fresh Foam, FuelCell and other shoe models, as well as Skechers’ Ultra Flex and Glide Step among other models. Nike claims these sneakers misuse its patented Flyknit technology for running, soccer and basketball shoes.
Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids Photo courtesy Lids As the 2023/2024 season tips off, the National Basketball Association (NBA) has opened its second U.S. flagship store in Houston with the help of sports apparel and collectibles retailer Lids and its majority owner Fanatics.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
2023 was a critical year in Princess Polly ’s growth story. After a successful partnership with Pacsun, the fashion brand opened its first U.S. store in September — the first step in a much larger global vision that extends into 2024. But Princess Polly isn’t focused solely on being in more stores; the Australia-based retailer has multiple priorities that “reflect a holistic approach to growth and sustainability ,” according to Courtney Dres, Chief Merchandising Officer of Princess Polly in an i
NBCUniversal has teamed up with Walmart in a new commerce partnership that will allow Bravo fans to shop during programming on the network’s Peacock streaming service for the first time. The partnership will kick off with an integration in the Bravo reality series Below Deck Mediterranean , which takes viewers behind the scenes with the crew and guests on a superyacht during charter season.
Times might be tough for the average Australian – with research showing nine out of 10 consumers will seek better deals this Christmas – but they’re still planning to give gifts. Moreover, they are looking to personalise those gifts however they can, even if they purchase online, says Helen Marsh, co-founder of instant digital gift wrap service Gift Flick, who spoke with Inside Retail ’s Amie Larter in the latest of our Retail Untangled series, where we quiz industry leaders about current issues
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. “Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement.
Penny Cox recently took over as CEO of Toys ‘R’ Us in Australia and New Zealand. Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. Inside Retail : Why did you decide to join Toys ‘R’ Us ANZ as CEO? Can you share your vision for the company’s future, and what’s likely to change/stay the same under your tenure?
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Indianapolis-based Simon Property Group announced in its third-quarter development report that it has broken ground for its first premium outlet centre in Indonesia, in West Jakarta, promising to give Indonesians their biggest taste yet of high-end brands at entry-level price points. And it will all be enveloped in a shopping centre design formula that has been tried and tested everywhere in the world that Simon has planted its premium outlet flag.
Fashion brand Country Road is looking to inject another $500,000 into businesses working to mitigate the impact of climate change this year, following the launch of its Climate Fund last October. Now in its second year, the fund aims to deliver $1.5 million in grants over the course of three years to companies that are reducing greenhouse gas emissions and building Australia’s climate resilience across a number of key pillars: biodiversity, circularity, technological innovation, and supporting
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Glossier. Glossier. Glossier. For the past few months, the beauty industry has been buzzing about the Gen Z-favourite makeup, skincare, and lifestyle brand, Glossier. Especially since Marisa Meltzer’s book, Glossy: Ambition, Beauty, and the Inside Story of Emily Weiss’s Glossier , was released in September. In the book, Meltzer, a New York-based journalist and author who has been covering the beauty and fashion industry for almost two decades, explores the origin and evolution of the vira
Global prestige beauty retailer Sephora is celebrating a decade of operation in Thailand with the launch of an official flagship store on LazMall, a platform run by Southeast Asia’s e-commerce pioneer, Lazada. Orchestrated by Sephora Thailand’s general manager Chayapa Rattanadej, the launch marks a new chapter of accessibility and digital savvy in Sephora’s journey within the region.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Top Takeaways: Customer feedback is crucial for businesses of all industries. By actively seeking and analyzing feedback, businesses can identify areas of improvement, make informed decisions, and ultimately enhance their overall customer experience. Technology, such as feedback kiosks and tablets, provides a simple and non-intrusive way for customers to provide feedback.
Aldi has released its Christmas advert for 2023 with a Willy Wonka-themed twist, starring its beloved character Kevin the Carrot. This will the be the eighth year that Kevin and his friends have starred in the German discounter’s festive campaign. The ad, created by advertising agency McCann, opens with five lucky winners – including Kevin – waiting to enter William Conker’s gravy-filled wonderland.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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