Inside Retail
NOVEMBER 14, 2024
In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. Yet many retailers are falling short, explains Mareile Osthus, CEO and co-founder of Humii, a platform that essentially X-rays retailers’ online customer experience. “Experience should always be a focus point,” says Osthus. “Make sure you impress people with what you can deliver.
Retail TouchPoints
NOVEMBER 14, 2024
Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inside Retail
NOVEMBER 14, 2024
Australian skincare brand Grown Alchemist has established its first flagship store in the UK, further increasing its global retail network. The store, located at 35 Beak Street, spans two levels and boasts a lab-inspired decoration with plants, as well as a selection of biotech-derived skincare items. “Grown Alchemist is one of the most exciting brands in skincare and it’s amazing to see them choose Soho for their UK flagship,” said Antonia Johns, associate director of retail & leisure at Sa
Retail TouchPoints
NOVEMBER 14, 2024
At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. Last week, the company announced an $825 million investment round led by General Atlantic and Stripes Investment, bringing the premium performance brand’s valuation to a staggering $5.5 billion. The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Inside Retail
NOVEMBER 14, 2024
Women fashion brand Alamour The Label will launch its first flagship store in Sydney in mid-month, marking its expansion from online to physical retail. The store, located at 255C Oxford Street, has a Mediterranean-inspired design in nude and gold tones and offers a range of collections, including the Le Rouge and Honey lines. There will also be cocktail dresses, evening attire, and vacation designs, with prices ranging from $100 to $840.
A1 Retail
NOVEMBER 14, 2024
Full service digital signage solutions provider ZetaDisplay has won a new global contract with premium jewellery and watch brand THOMAS SABO. The exclusive framework agreement includes deployment and services for flagship stores, standalone boutiques, concessions and pop-ups around the world. The digital signage rollout includes 70 flagship stores worldwide, each with their own unique design and store layout requirements, along with a further 20 installations planned for 2025.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
NOVEMBER 14, 2024
WHSmith has hailed “excellent” preliminary results for the year ending 31 August 31, with profits and revenues up, driven by strong performances in its travel business, at home and abroad. The retailer’ s headline group profit before tax rose 16% to £166m while total group revenue was up 7% to £1.92bn. In WHSmith’s booming travel arm, trading profit surged 22% to £202m, with travel revenues growing 11% to £1.47bn.
Inside Retail
NOVEMBER 14, 2024
Australian brand TBH Skincare has put its money where its mouth is at a time when other businesses are raising their prices by cutting the price of its popular Rebound serum by $10. The move remains true to the brand’s mission – to be and remain accessible – and was achieved by optimising business operations in three main areas. The brand’s co-founder and CMO Rachael Wilde shared the price cut on TikTok, citing the ability to make and distribute its products more efficiently through scaling the
Retail Focus
NOVEMBER 14, 2024
Goldsmiths, a leading name in luxury watches and fine jewellery, is pleased to announce the relocation, upsize and opening of its new showroom in centre:mk , the heart of Milton Keynes. This prime location showcases an exquisite selection of renowned watch brands and fine jewellery collections, offering clients an unparalleled shopping experience. The new showroom features dedicated branded areas for some of the most prestigious watchmakers in the world, including TUDOR, Breitling, TAG Heuer, an
Inside Retail
NOVEMBER 14, 2024
Officeworks has launched its ‘Bring it Back for Business’ technology waste reduction initiative ahead of National Recycling Week. Officeworks noted that 81 per cent of its customers in a survey said they want to be able to recycle products such as ink, toner cartridges and computer accessories. Starting November 19, customers in Victoria can order ‘Bring it Boxes’ online to fill with recyclables and schedule a collection.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Times
NOVEMBER 14, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Harvey Nichols unveils its much-anticipated Christmas window displays. In celebration of its partnership with The World of Tim Burton exhibition at the Design Museum, the windows are inspired by Burton’s fantastical aesthetic while infusing the signature elegance of Harvey Nichols.
Inside Retail
NOVEMBER 14, 2024
Coles and Woolworths said they will defend the class action proceedings a law firm has filed in the Federal Court of Australia concerning the supermarket chains’ allegedly false discounts. Gerard Malouf & Partners filed a class action against Coles and Woolworths, seeking to recover funds for consumers who may have been deceived by the fake price drops on the items sold in their stores. “Coles announced on September 23 that it is defending the ACCC proceedings and also intends to
Retail Focus
NOVEMBER 14, 2024
After a hugely successful launch in the North-East, with the opening of stores in Newcastle’s Eldon square and Gateshead Metrocentre, Sephora UK is continuing to fuel their northern expansion with the announcement of its next store opening at Grosvenor’s leading city-centre retail and entertainment destination, Liverpool ONE. The new store location at Liverpool ONE is slated to open in Spring 2025 and will be the 8th store in Sephora UK’s growing physical retail portfolio, which includes stores
Inside Retail
NOVEMBER 14, 2024
Nestled in the pulsing heart of Seoul’s vibrant Myeong-dong shopping district, H&M’s concept store isn’t just another retail outlet but a bigger part of the group’s bet on Asia. “We have been very much focused on enhancing and elevating our customer experience, and we’ve done a couple of innovative things,” Aneta Pokucinska, MD of the East Asia region at H&M, told Inside Retail.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
A1 Retail
NOVEMBER 14, 2024
Best Companies, an organisation dedicated to making the world a better workplace, have awarded the UK’s leading arts and crafts retailer with the Special Award for Giving Something Back. The retailer also received a Lifetime Achievement Award and was recognised for being committed to being a best company to work and maintaining a three-star ‘world class’ status for six consecutive years and was also awarded the No.3 Best Big Company to work for in the UK accolade, making them the Best Big Retail
Retail TouchPoints
NOVEMBER 14, 2024
Wonder Group , the “fast fine dining” retailer founded by serial entrepreneur Marc Lore, will purchase Grubhub from Just Eat Takeaway.com for $650 million , including $500 million in senior notes and $150 million in cash. The deal is projected to be finalized during Q1 2025, subject to customary closing conditions and regulatory approvals. “Wonder’s acquisition of Grubhub continues our mission to make great food more accessible,” said Lore, Founder and CEO of Wonder in a statement.
Inside Retail
NOVEMBER 14, 2024
Burberry Group posted lower revenue in the 26 weeks that ended September 28, which the company blamed on inconsistent brand execution and a lack of focus on the core outerwear category and customer segments. The footwear retailer’s revenue declined 22 per cent to £1.09 billion (US$1.38 billion) while swinging to an operating loss of £53 million.
Hyken
NOVEMBER 14, 2024
This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. The AI revolution is here—and it’s transforming how businesses interact with customers and support their employees.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Focus
NOVEMBER 14, 2024
Evolve Estates , part of commercial property and investment collective M Core, is set to welcome a brand-new JD Sports store at its Grosvenor Centre in Northampton next year. Leading sports retailer, JD Sports, has signed a 10-year lease for a substantial 14,000 sq ft unit, occupying units 29-35 along Newland Walk. The new store, which will be located in the former NEXT unit, is currently undergoing a major refurbishment.
Retail Times
NOVEMBER 14, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Yorkshire-based Vocation Brewery, known for its bold and flavourful craft beers, has announced the launch of a new premium lager, Hilltop, inspired by the brewery’s iconic hilltop location. Having already secured a listing in Tesco stores nationwide from mid-November*, Hilltop Lager marks a major step in Vocation Brewery’s next phase of growth by targeti
Retail TouchPoints
NOVEMBER 14, 2024
Three weeks after a federal judge issued an injunction halting the merger of luxury groups Capri Holdings and Tapestry , the companies have mutually agreed to give up their plans to join forces. Both groups said that the outcome of the legal process was too uncertain and unlikely to be resolved by the outside date (or drop-dead date) of Feb. 10, 2025 that had been set when the merger was first announced in August 2023.
Retail Times
NOVEMBER 14, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Sports Direct, Europe’s biggest retailer of sports and fitness footwear, clothing and equipment, is launching its 2024 winter campaign, New Traditions Start Here, ahead of the festive season, featuring a star-studded line-up of famous faces from all areas of the sporting world.
Advertisement
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
NOVEMBER 14, 2024
Klarna Group Plc has confidentially submitted an F-1 filing with the U.S. Securities and Exchange Commission (SEC) for a public offering of its ordinary shares, but the buy now, pay later (BNPL) firm provided no details about the number of shares to be offered, their price or when the IPO would take place. “The initial public offering is expected to take place after the SEC completes its review process, subject to market and other conditions,” according to a Klarna statement.
Retail Times
NOVEMBER 14, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Garmin (NYSE: GRMN) today announced its first UK-based retail store located in Southampton’s prestigious Westquay Shopping Centre. The new retail store, which opened to the public on November 6th, demonstrates Garmin’s commitment to its growing base of active-lifestyle customers in the UK.
Retail Focus
NOVEMBER 14, 2024
Gunwharf Quays has announced that performance fashion and footwear brand, New Balance, will open its first Hampshire-based store on Wednesday 27th November, ahead of Black Friday. Independent since 1906, New Balance empower people through sport and craftsmanship to create positive change in communities around the world. The brand combines performance and style with a legacy of innovation and is known for its technologically advanced footwear that delivers comfort and support.
Retail Bound
NOVEMBER 14, 2024
The Consumer Electronics Show (CES), held annually every January, is one of the most important tech events worldwide. It offers a prime platform for brands to connect with buyers, consumers, media, and other industry professionals. A major highlight of the event is the awards program, which provides a significant opportunity to gain visibility. You’ve likely heard of the CES Innovation Awards, which recognize cutting-edge products in various categories.
Advertisement
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Times
NOVEMBER 14, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! An expert from waste management company Biffa is warning business owners about the risk of significant fines for not complying with UK WEEE regulations – including the provision of a takeback system for consumers.
Retail Focus
NOVEMBER 14, 2024
Trafford Centre, the retail and leisure destination, is excited to announce that last month Tiffany & Co., the world-renowned jewellery brand, arrived at the centre. The new concession, located in Selfridges’ Accessories Hall, showcases the brand’s latest design concept, inspired by the renovated Fifth Avenue flagship designed by Peter Marino. The store carries signature lines such as Lock by Tiffany , HardWear by Tiffany, T by Tiffany and Knot by Tiffany, as well as high jewellery offerings
Retail Times
NOVEMBER 14, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Sports Direct, Europe’s biggest retailer of sports and fitness footwear, clothing and equipment, is launching its 2024 winter campaign, New Traditions Start Here, ahead of the festive season, featuring a star-studded line-up of famous faces from all areas of the sporting world.
Shopping Center
NOVEMBER 14, 2024
Lombard, Ill. — A joint venture between Pacific Retail Capital Partners (PRCP) and Synergy Construction Group has broken ground on the mixed-use redevelopment of Yorktown Center, an enclosed regional mall located… The post PRCP, Synergy Break Ground on Mixed-Use Redevelopment of Yorktown Center Mall in Suburban Chicago appeared first on Shopping Center Business.
Advertisement
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Expert insights. Personalized for you.
130 
Let's personalize your content