Wed.May 03, 2023

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Sustainable Store Design: A New Era for Brick-and-Mortar Strategy

Retail TouchPoints

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs. Results from Retail TouchPoints’ most recent Store Design and Experience Survey reaffirm this shift: while a little more than one-third of respondents

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Nordstrom is getting out of San Francisco

Retail Wire

Nordstrom is closing its Nordstrom Rack store in San Francisco on July 1 and its namesake department store by the end of August. “Decisions like this are never easy, and this one has been especially difficult,” said Jamie Nordstrom, the retailer’s chief stores officer. “We’ve spent more than 35 years serving customers in downtown San Francisco, building relationships with them and investing in the local community.

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Brookshire Grocery Company to Roll Out New POS Chainwide

Retail TouchPoints

Texas-based Brookshire Grocery Company (BGC) has chosen NCR Corporation to provide the foundation of its in-store POS technology. BGC will start its infrastructure journey with NCR Emerald, a cloud-native POS solution that will help unlock robust, integrated capabilities across BGC’s physical infrastructure. “BGC places a priority on customer service, and we’re looking for ways to leverage technology to improve the experience for our customers,” said Shawn Sedate, CIO of BGC in a statement.

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Inflation drives higher retail spending in March

Inside Retail

Retail spending rose 5.4 per cent year-on-year in March as consumers spent more than $35.3 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). Cafes, restaurants and takeaway sales were up 17 per cent followed by food sales at 8.6 per cent, department store sales at 4.7 per cent and clothing, footwear and accessories sales at 3.6 per cent.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Implementing Sustainable Design Strategies in the Retail Environment

Retail TouchPoints

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment. There is greater demand for transparency and active participation in sustainable practices from retailers across the spectrum, and consumers, especially Gen Z, are holding brands accoun

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Two BWX brands sold to Julie Mathers, New Zealand investor

Inside Retail

Julie Mathers and a New Zealand-based online wellness retailer HealthPost have acquired the Flora & Fauna and Nourished Life brands from BWX, the beauty giant that collapsed a month ago. Mathers, who established Flora & Fauna in 2014, has teamed up with HealthPost, to register a new company in New Zealand called The Future Collective. The new entity will acquire the assets of BWX Digital including IP, websites, data, goodwill and stock across both brands.

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What Aussie retailers should expect amid potential welfare changes

Inside Retail

A central focus for the government ahead of the federal budget on 9 May is expected to be curbing inflation and easing cost of living pressures. This, along with rising interest rates to combat inflation, is already placing immense pressure on the retail industry, with the sector bracing for a slowdown in consumer spending. Retail staff have been especially hard hit, with wages across the industry not keeping up with inflation.

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Your ID-POS are a Data Treasure Trove: How to Leverage them to Drive Customer Experiences

Retail TouchPoints

The days of third-party data are over. The cookieless future has settled and users worldwide demand their data be kept private. Forbes reports that companies are now faced with increased pressure to find new ways to track marketing behaviors. Still, many questions remain. How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience?

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Estee Lauder sinks after dour 2023 outlook due to slow recovery in Asia

Inside Retail

Estee Lauder Cos’s shares plunged on Wednesday after the cosmetics maker forecast weaker sales and profit for the year than previously estimated, blaming slow recovery at duty-free and travel destinations, especially in Asia. Global retailers have banked on improved demand out of Asia after China eased Covid restrictions last year, but Estee’s travel retail division, one of its highest-growth sectors, did not rebound as expected.

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Aldi Plans 120 Store Openings in 2023 as it Continues Omnichannel Push in U.S.

Retail TouchPoints

Aldi will open 120 new U.S. stores this year, maintaining aggressive growth despite many retailers slowing down their expansions in the face of economic uncertainty. The additions will bring Aldi’s U.S. store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., with an emphasis on the Southeast. The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Experts weigh in on China’s supply chain risks and mitigation strategies

Inside Retail

As the world’s second-largest economy and the largest exporter, China plays a significant role in global supply chains. However, with the rapid expansion of China’s manufacturing sector and its integration into the global economy, there are also inherent risks that businesses need to consider. In recent years, the Covid-19 pandemic exposed the vulnerability of supply chains, and the ongoing trade tensions between China and other major economies have added further complexity and unce

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Carter’s Plans 50 New Stores this Year; CEO says Stores Provide ‘Best Presentation of Our Brands’

Retail TouchPoints

Children’s specialty retailer Carter’s plans to open more than 50 new stores across the U.S. this year as it aims to hit the 1,000 -store mark by 2027, Chairman and CEO Michael Casey said on the company’s Q1 2023 earnings call. Carter’s currently operates nearly 800 stores across the country. The 50 new stores will be offset by the closure of approximately 10 stores this year when their leases expire.

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Vietnam’s Vincom shifts focus from expansion to upgrades

Inside Retail

Reports have been circulating for more than a month now that Thailand’s Central Group is in talks with Vietnam’s Vincom Retail that could lead to the Thai company buying a majority stake. Central, which already operates the Big C chain in Vietnam, would be a good strategic fit with Vincom; indeed, Central has the same dominant position in the Thai market that Vincom has in Vietnam, as a Thai mall developer, and operator of supermarkets (Tops), department stores (Central and Robinson) and a host

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Giant Eagle has a plan to bring its wayward customers back

Retail Wire

Giant Eagle interim CEO Bill Artman says the grocer has “to get better” to win back customers who have left it to shop at Walmart and other stores. The chain has recently cut the prices on 800 items as part of its “Price Lock” promotion running through Aug. 9. It also brought back its printed circular this week.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Cross-channel and cross-device identification ‘black-holes’ are hampering retailers’ personalisation capabilities, Wunderkind data shows

Retail Focus

New data from Wunderkind , the leading performance marketing solution that scales one-to-one messages for retailers and brands, has revealed that black holes in retailers’ shopper identification capabilities are hampering personalisation efforts, and leaving revenue opportunities on the table. Being able to identify returning visitors – after first-party and session cookies have expired – is key to delivering a frictionless, high-converting on-site shopping experience.

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What’s behind Walmart’s DTC selloffs?

Retail Dive

The retail giant has been ditching its e-commerce acquisitions for years to refocus on its core. But it could also mean a fresh start for Eloquii and Bonobos.

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Yorkshire Asian Young Achiever Awards nominations now open

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A leading award scheme that celebrates the achievements of young Asian people in Yorkshire is now open for entries. The Yorkshire Young Achiever Awards – known as “the YAYAs” – are in their fourth year and have grown into a key event in the Yorkshire and UK awards calendar.

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J.C. Penney profits tumbled last year, as sales edged down

Retail Dive

The department store’s investments are hitting its bottom line, but could fuel its comeback, according to owner Simon Property Group’s CEO.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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The threat of delist: the no-lose negotiation tactic used by retailers under pressure

Mike Anthony

Another week, and another set of bad financial reports from retailers. Big supermarket chains have been under pressure for some time as e-commerce, discounters and convenience stores and specialists all vie for share. Then inflation hits both store operation costs as well as cash-strapped shoppers. And all this at a time when there is a desire and a need to update and renovate stores, as well as investing in new channels.

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Wayfair debuts in-store digital design tech

Retail Dive

The Digital Design Studio kiosk is being piloted at the home company’s AllModern store in Dedham, Massachusetts.

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Kraft tries to recreate the TV dinner for 2023

Retail Wire

Kraft has introduced its new line of frozen meals under the HomeBack 425°/:30 brand. The line includes five main meals, five starchy sides and five vegetables that can be mixed and matched for meal prep. The items are not microwaveable and must be cooked in an oven at 425° for 30 minutes, as the brand’s name suggests.

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Simon Property ownership in retailers could end in 5 to 10 years, CEO says

Retail Dive

David Simon still sees growth potential in the retailers owned by the mall REIT, though that portfolio swung to a loss in Q1.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Job openings fall to the lowest level in two years

Retail Wire

The number of job openings in March fell to 9.6 million, according to the Labor Department. It was the third straight month that job openings fell. “The labor market has been, through Q1, a resilient anchor for the economy,” said Aaron Terrazas, chief economist at Glassdoor. “But we’re getting more and more signals that those foundations are really starting to tremble.

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The Athlete’s Foot opens local store concept in Atlanta

Retail Dive

The company is doubling down on customer engagement while expanding its hyper-local products.

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Bed Bath & Beyond files price gouging complaint against ocean carrier

Retail Wire

Bankrupt Bed Bath & Beyond has filed a complaint with U.S. maritime regulators alleging that Orient Overseas Container Line engaged in “brazen price gouging and profiteering” to the tune of $31.7 million in extra freight charges. The company seeks to recoup the costs as it goes through its bankruptcy proceedings.

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Gibson Brands CEO exits

Retail Dive

James Curleigh, who has led the company since 2018, will depart while brand president Cesar Gueikian was named interim chief.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Starbucks’ same-store sales jump as traffic increases

Retail Wire

Starbucks reported a 12 percent jump in U.S. same-store sales during the second quarter as customer traffic increased six percent. The coffee giant outperformed expectations for both its domestic and global business. Starbucks CFO Rachel Ruggeri said the company’s performance was particularly noteworthy “given the seasonality pressures” the chain typically deals with during the second quarter.

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What is Contactless Payment? How it Works (2023)

Shopify

The number of contactless payments is on the rise. Here’s a rundown of what they are, how they work, and how to accept them.

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Apple and Google offer proposal to fight unwanted tracking of Bluetooth devices

Retail Wire

Bluetooth tracking devices were created to help people find lost keys, laptops, luggage and other important items. The devices have been misused in some instances, which has led Apple and Google to propose setting standards to fight unwanted tracking using AirTag, Chipolo, Pebblebee, Tile and other devices. “These new standards will minimize opportunities for abuse of this technology and decrease the burden on survivors in detecting unwanted trackers,” said Erica Olsen, senior director of the Na

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Nike’s Growth & Marketing Strategy: How it Grew Into an Icon

Indigo 9 Digital

By Tricia McKinnon “History is one long processional of crazy ideas,” said Phil Knight, co-founder and former CEO of Nike. There are a few brands that make everything look so easy. Nike is one of them. Nike has faced a lot of competitors throughout its history, from Adidas to Under Armour but it keeps rising to the top making more than any of them with sales of $46.7 billion in its 2022 fiscal year.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.