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It takes a village to reduce the impacts of organized retail crime (ORC) in stores and online. More specifically, it takes consistent collaboration among retailers, governmental bodies and law enforcement. Unfortunately, retail crime is increasing, so all stakeholders need to step up their efforts. In 2022, shrink caused retailers $112.1 billion in losses, up from $93.9 billion in 2021, according to a retail security report from the National Retail Federation (NRF) and the Loss Prevention Resear
An often-overlooked topic when planning a store merchandising program is retail display maintenance and how best to support your program in the field throughout its lifecycle. With the help of your display manufacturer, prior planning can mitigate many of the headaches to fix or replace displays if they fail in the field. Frequent Reasons for Display Failures The most common reasons for retail display issues in the field come down to the following: Transportation Damage.
Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Shoppers can visit this page to generate a prepaid shipping label and send their apparel, shoes and accessories to ThredUp, earning Stitch Fix credit for any items that sell. “At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie W
When you look at the vibrant tones and silky silhouettes of Silk Laundry, it’s easy to see how this Australian-born apparel brand has captured the hearts of Hollywood ‘It’ girls like Heidi Klum, Emily Ratajkowski and Priyanka Chopra. In June, Silk Laundry opened its first US-based bricks-and-mortar shop in Los Angeles, California. This marks the brand’s sixth store, with four locations across Australia and one shop in Montreal, Canada.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
The National Retail Federation (NRF) and events organizer Comexposium , which collaborated on the inaugural NRF Big Show Asia Pacific in June 2024, will rebrand Paris Retail Week as NRF 2025: Retail’s Big Show Europe. The trade show and educational event will be held Sept. 16-18, 2025 at the Paris Porte de Versailles Pavilion. NRF has participated in Paris Retail Week, which Comexposium has been running for more than a decade, for several years.
Seeking to provide more predictable financial futures for employees, Sam’s Club is initiating a plan that will see associates’ hourly wages progress faster within their pay range, increasing between 3% and 6% based on years of service. The retailer expects that these changes, which go into effect Nov. 2, 2024, will push the hourly average wage above $19 , with opportunities to earn more via bonuses.
Seeking to provide more predictable financial futures for employees, Sam’s Club is initiating a plan that will see associates’ hourly wages progress faster within their pay range, increasing between 3% and 6% based on years of service. The retailer expects that these changes, which go into effect Nov. 2, 2024, will push the hourly average wage above $19 , with opportunities to earn more via bonuses.
The majority of Australians will be more frugal in the upcoming holiday season amid inflation, Deloitte’s annual Retail Holiday Report showed. The report noted that 76 per cent of respondents will cut back on overall spending while 67 per cent are still considering making small splurges. In addition, 48 per cent expect to purchase fewer goods and services and 95 per cent are looking into best deals as their priority.
The Athlete’s Foot (TAF) has opened its new corporate headquarters, flagship location and community center on Monroe Drive in Atlanta, in the center of the city’s Midtown area. The retailer promises this new space will be “a cornerstone for retail excellence and community engagement” by offering community enrichment, sponsorships and educational programming.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Amazon will hold its second fall Prime Day event Oct. 8-9, promising Prime members steep discounts on categories including electronics, groceries, apparel, beauty, toys and appliances. The international event will be held in 18 countries around the world including, for the first time, Turkey. Shoppers can use Rufus, Amazon’s generative AI-powered conversational shopping assistant, for help making shopping decisions, and Prime members also can browse the Holiday Shop and Toys We Love gift guides.
Meal kit company HelloFresh has repurposed nearly four million pounds of food waste into new food-based products like compost and animal feed. This equates to preventing approximately 1,307 tons of CO2 greenhouse gasses from entering the atmosphere, a major milestone achieved from a growing partnership with Denali , a full-service recycler of organics, that started in 2023.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Logistics and returns management company Shiperoo has tapped Catch co-founders Gabby and Hezi Leibovich to lead its new direct-to-consumer platform that focuses on selling returned items at discounted prices. The Leibovich brothers are known as pioneers in the online retail sector, having co-founded and led multiple successful online businesses, including Catch of the Day, Scoopon, and Eatnow (now Menulog ).
Nucor Corporation has released its third-quarter guidance, projecting earnings between $0.87 and $0.97 per diluted share. But there is more to unpack with other recent developments.
With the holidays just around the corner, many retailers and brands are beginning to put the finishing touches on their holiday campaigns if they haven’t already started rolling them out. In its 13th Retail Holiday Report, Deloitte confirmed the retail industry’s biggest fear – consumers will be tightening their budgets this holiday season. But it’s not all doom and gloom, with a strong majority of retailers expecting consumer confidence to improve over the next 12 months.
Outlet Shopping at The O 2 , which is owned and operated by AEG Europe and Crosstree Real Estate, has announced a trio of retail additions to its lineup, including returning favourite, Clarks, British footwear brand, Soletrader, and a London outlet debut for contemporary bedding brand, Bedeck. Clarks has returned to Outlet Shopping at The O 2 after 3 years, opening a 3,259 sq ft store adjacent to Skechers and Lids on the outlet’s upper level.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Tupperware Brands Corporation is preparing for a bankruptcy filing which will take place as soon as this week, according to Bloomberg. The kitchenware brand plans to enter court protection after it breached the terms of its debt and enlisted legal and financial advisers, the site quoted people with knowledge of the matter. The bankruptcy preparations follow protracted negotiations between the company and its lenders over how to manage more than $700 million in debt , according to the report.
So far this year, Inside Retail has posted 35 stories that involve, either directly or indirectly, the expansion of coffee chains in Asia – and we are not even three-quarters of the way through this year. Many of these expansions are cross-border launches, as chains muscle in on the territory of incumbent market players. The opportunity to caffeinate populations seems endless: the coffee culture is now deeply embedded and there are a number of different ways to differentiate, including price, ca
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Leica has levelled up its customer experience in Melbourne with a four-story flagship on Little Collins Street. “This is the first store in Australia featuring Leica’s new retail design and we have purposefully chosen to utilise a much larger space to ensure we could offer the entire Leica experience,” Leica’s managing director, Ryan Williams, told Inside Retail.
In today’s highly volatile market, where labour shortages are placing increasing pressure on retailers, it’s imperative that store associates feel empowered to deliver quality customer service and solve problems on the spot. One of the biggest factors in staff satisfaction and retention is having the right technology, which enables associates to do their best.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Trade marketing is a crucial aspect of any business's success in today's highly competitive market. By effectively implementing trade marketing strategies, companies can enhance their brand presence, boost sales, and build strong relationships with retailers and customers alike. In this article, we will explore innovative trade marketing ideas that can help businesses thrive in the ever-evolving market landscape.
Inside Retail , in partnership with Humii, is launching the Online CX Index, Australia’s first and only online retailer performance platform powered by real data. Leveraging insights from Humii’s extensive mystery shopping network, the Index ranks retailers across four key categories: customer service, delivery, returns, and overall online shopping experience.
In today’s competitive online retail market, customer retention is just as important as customer acquisition. To build long-lasting relationships with shoppers, you need more than just great products—you need a strong online presence. That’s where an eCommerce SEO agency comes into play. By optimizing your website to meet the needs of your customers and search engines, an eCommerce SEO agency can help you boost customer retention and grow your retail business.
Earlier this month, several members of the Nordstrom family, including the company’s CEO Erik Nordstrom and president Pete Nordstrom, offered to acquire the legacy department store chain for US$3.8 billion in partnership with Mexican retail company El Puerto de Liverpool. But while a special committee of the board is reviewing the bid, some retail experts, like GlobalData MD Neil Saunders, have expressed doubt about the family’s attempts to go private, feeling it might be too little, too late.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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