Retail TouchPoints
JANUARY 11, 2023
Five Below , the value retailer targeting the tween and teen markets, plans to open more than 200 stores during its fiscal year 2023, which ends in January 2024, and convert more than 400 stores to its higher-priced Five Beyond format. The ambitious store opening plans are in line with the retailer’s March 2022 announcement that it intends to open approximately 1,000 stores by its fiscal year 2025.
Inside Retail
JANUARY 11, 2023
Copper Branch, the Canadian restaurant chain, is to expand into Australia and New Zealand with the first restaurant planned for Melbourne. . The first Copper Branch in Australia will open late this month, offering a plant-based cuisine, with plans to expand across the country in the coming years. With a focus on sustainability, Copper Branch’s plant-based meals offer healthy, quickly-prepared, convenient meals inspired by cuisines around the world.
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Retail TouchPoints
JANUARY 11, 2023
Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. Among the new offerings are the debut of the Microsoft Retail Advertising Network , which will allow retailers to pull from a large pool of brand advertisers, and the piloting of an in-store retail media solution.
Inside Retail
JANUARY 11, 2023
Veteran Australian retail executive Iain Nairn will retire this month after a 46-year career in the industry. Nairn, currently president and CEO at The Bay in Canada, previously held senior management roles across leading Australian retail brands including Kikki K, David Jones, Country Road Group, Aquila and the Witchery Group. In 2020, he was named president of the Canadian premium life and style platform, The Bay where he launched Marketplace on TheBay assembling more than 900 seller brands.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JANUARY 11, 2023
Bed Bath & Beyond reportedly plans more layoffs and will eliminate the Chief Transformation Officer role currently held by Anu Gupta, according to an internal memo from CEO Sue Gove seen by CNBC. The cuts will impact the workforce “across our corporate, supply chain and store portfolio,” but Gove didn’t specify the total number of affected employees.
Inside Retail
JANUARY 11, 2023
Luxury fashion conglomerate LVMH has appointed Pietro Beccari and Bernard Arnault’s daughter Delphine Arnault as new CEOs for its two flagship fashion houses, Louis Vuitton and Christian Dior Couture, respectively. The appointments mark the luxury empire’s most significant organisational changes in its history. Pietro Beccari, who has led Christian Dior Couture since 2018, will succeed Michael Burke to become chairman and CEO of Louis Vuitton.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Tokinomo
JANUARY 11, 2023
Happy New Year! Did you miss us during this holiday season? We sure did! While 2023 is here and we are not ready to let 2022 go so fast. That’s why in our article we are going to focus on doing a recap of the most important changes and news in the retail industry in 2022.
Retail TouchPoints
JANUARY 11, 2023
LVMH has named Christian Dior Couture CEO Pietro Beccari as Chairman and CEO of Louis Vuitton , succeeding Michael Burke, who will take up new responsibilities and report directly to LVMH Chairman and CEO Bernard Arnault. Additionally, Delphine Arnault, EVP of Louis Vuitton, will become Chairman and CEO of Christian Dior Couture. “Pietro Beccari has done an exceptional job at Christian Dior over the past five years,” said Bernard in a statement.
Inside Retail
JANUARY 11, 2023
At least two significant forces are reshaping how and where consumers shop and their expectations of brands. The rising cost of living means people are looking to save money, and escalating climate issues are prompting more sustainable behaviours. At the intersection of these sits the circular economy, an antidote to consumption and waste. That is, a move away from the traditional linear supply chain where raw materials have been extracted, used in production, and often discarded as landfill.
Retail TouchPoints
JANUARY 11, 2023
Johnny Earle always enjoyed the process of creating — even more so than the outcome. It’s the reason why he started 16 businesses by the time he was 16 , whether he was doing magic tricks at birthday parties or selling candy in school hallways. And it’s what inspired him to start his T-shirt line, Johnny Cupcakes, in 2001…before he even turned 20.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail Wire
JANUARY 11, 2023
Customers using Jitterbug flip phones as part of Best Buy’s Lively service, which sells cellphones and medical alert devices primarily to older people, found themselves without service at the start of the year as a result of Verizon’s planned shutdown of its 3G network. “Nothing is more important to us than the safety of our customers, and as soon as we learned about the issue, we worked to notify customers that were potentially impacted,” Best Buy said.
Hyken
JANUARY 11, 2023
Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). With the employment issues of the past two years, EX is as important, maybe even more so, than CX. You can’t have a consistent and predictable CX without an EX to support it. .
Retail Wire
JANUARY 11, 2023
Phony websites mimicking existing digital storefronts use the offer of big discounts to lure in unsuspecting customers who place orders and, in the process, give thieves access to their personal financial information.
Retail Dive
JANUARY 11, 2023
Shaking up a business can be a sign of innovation, or trouble. For DTC brands, the best move may be found in retail’s oldest playbook.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Wire
JANUARY 11, 2023
Bed Bath & Beyond is laying off workers “across our corporate, supply chain and store portfolio,” according to an email sent to employees by CEO Sue Gove. The retailer said it was eliminating the role of chief transformation officer held by Anu Gupta.
Retail Dive
JANUARY 11, 2023
VRS marks the first time the company’s advertising falls under direct court oversight and could be a wake-up call for others using algorithms to target ads.
Retail Wire
JANUARY 11, 2023
The Girl Scouts of America are adding Raspberry Rally, a thin, crispy, raspberry-flavored cookie dipped in chocolate. Raspberry Rally joins familiar favorites including Samoas and Thin Mints.
Indigo 9 Digital
JANUARY 11, 2023
By Tricia McKinnon eCommerce is expensive. When you shift activities consumers used to complete on their own to a retailer, someone has to pay for it. Think about the last time you made a purchase online, say for groceries from Walmart. Walmart picked, packed and delivered that order to you all while you sat patiently or not so patiently and waited for your order to arrive.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
JANUARY 11, 2023
PepsiCo’s Sierra Mist soda has failed to gain market share against Coca-Cola’s Sprite. The company is replacing it with Starry, a new caffeine-free lemon-lime soda being rolled out in convenience and grocery stores. Starry will be available in regular and sugar-free options.
Hunton Andrews Kurth
JANUARY 11, 2023
As we kick off a new year, the Hunton Andrews Kurth Retail team would like to provide you with a rundown of the top posts we shared throughout 2022. Please click the links below to review these highlights. We look forward to continuing to provide you with real-time, relevant content regarding legal and regulatory developments in the retail space. If you would like to receive email alerts when new posts are published to this blog, please enter your email address in the ‘Subscribe’ field.
Retail Wire
JANUARY 11, 2023
Egg prices have not come down as much as many other food categories as supply chain issues and avian influenza infections continue to drive up costs for producers. “The flu is the most important factor affecting egg prices,” said Maro Ibarburu, a business analyst at the Egg Industry Center at Iowa State University. “This outbreak, in terms of egg-laying hens, we lost 10 million more egg-laying hens than the last outbreak in 2015.”.
Retail Dive
JANUARY 11, 2023
Quirky marketing helped the mattress brand get its start, but now Rob DeMartini wants it to look a lot more like a traditional mattress seller.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Wire
JANUARY 11, 2023
Ryan Reynolds in a new commercial for Mint Mobile said that he asked OpenAI’s ChatGPT chatbot to write the spot in his voice with specified criteria. The result, according to the actor and entrepreneur, was “eerie” and “mildly terrifying.”.
Talking Retail
JANUARY 11, 2023
PayPoint has announced a new partnership with Funding Circle that will see the small business lending platform now provide funding access to PayPoint’s network of 28,000 UK retailer partners. This follows the successful launch of a partnership between Funding Circle and Handepay, part of the PayPoint Group and card payments solutions provider, in October 2022.
Retail Wire
JANUARY 11, 2023
In-N-Out Burger plans to open a corporate office in Nashville, TN, by 2026. It will mark the first time that the chain has expanded east of Texas.
VMS
JANUARY 11, 2023
A recent survey of online shoppers concludes that 70 percent of U.S. consumers are willing to pay for more convenient, premium return experiences – and 50 percent already have. That finding is contained in a new survey from Loop. “Merchants can no longer fear adding return fees,” said Jonathan Poma, CEO of Loop, a post-purchase platform that enables more than 1800 Shopify brands to convert returns into exchanges.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Retail Dive
JANUARY 11, 2023
One analyst predicts the move could signal the mattress retailer’s interest in being acquired.
VMS
JANUARY 11, 2023
Walgreens may view organized retail crime as a lesser threat than it had previously, with CFO James Kehoe indicating the drugstore chain might have overstated its original concerns about theft at its stores. “Maybe we cried too much last year,” Kehoe said on an earnings call last week, noting Walgreens’ shrink levels have decreased from 3.5 percent of sales in 2022 down to 2.5-2.6 percent.
Retail Dive
JANUARY 11, 2023
The companies will direct drivers to area chargers and enable them to pay from inside the vehicle using the Alexa voice assistant.
VMS
JANUARY 11, 2023
A Babies “R” Us store will open this summer in the American Dream shopping/dining/entertainment complex in East Rutherford, N.J. That will mark the physical return of the brand to U.S. shores after a several-year hiatus, says brand owner WHP Global (New York). “Since acquiring both the Babies “R” Us and Toys “R” Us brands in 2021, our mission has been laser-focused on bringing them back to America,” Yehuda Shmidman, Chairman and CEO of WHP Global, said in a ne
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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