Wed.Aug 03, 2022

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As Inflation Weakens Shopper Loyalty, Retailers Can Win Them Back With Data and Personalization

Retail TouchPoints

Inflation reached 9.1% in June 2022, according to the U.S. Bureau of Labor Statistics Consumer Price Index (CPI), which is the highest rate in nearly 41 years. High inflation is weighing on shoppers’ budgets, with 62% expecting their living costs to increase even further over the next six months, according to data from Ernst & Young’s (EY) Future Consumer Index.

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Winners revealed for 2022 National Indigenous Fashion Awards

Inside Retail

Denni Francisco’s brand Ngali with the Warmun Art Centre has won the Fashion Designer Award at the 2022 National Indigenous Fashion Awards (NIFA) announced last night in Darwin. Francisco, supported by Australian fashion retailer Country Road, was one of six winners revealed in the awards, that recognise and celebrate innovation, diversity and ethical practices in First Nations people’s fashion and textiles.

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New Ulta VC Fund Will Invest $20M in Emerging Retail Tech

Retail TouchPoints

Ulta Beauty has formally launched its venture capital fund Prisma Ventures , which will invest $20 million in emerging technology startups that seek to shape the future of online and in-store retail experiences. The digital innovation fund was first announced at the retailer’s Investor Day event in October 2021, and since then the fund has already made a number of investments in start-ups including Haut.ai , Adeptmind , Revea , LUUM and ReStyle.

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How viral DIYs on Facebook inspired Kmart Australia’s new product range

Inside Retail

From plant pots transformed into side tables, to bread boxes turned into nightstands, Kmart Australia’s affordable products have long inspired customers to use glue, paint and their own ingenuity to create stylish items for their home. Private Facebook groups with hundreds of thousands of members exist solely to share tips and ideas for Kmart hacks, with the best ones routinely going viral.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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OSHA Fines Dollar Tree $1.2M for Latest Safety Violations in 2 Ohio Stores

Retail TouchPoints

Discount retailer Dollar Tree has been slapped with $1.2 million in fines by the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) for hazardous working conditions at two of its Family Dollar stores in Ohio. These OSHA safety violations are the latest of more than 300 infractions the agency has accused the company of committing since 2017 at Dollar Tree and Family Dollar stores across the country, following more than 500 investigations.

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Woolworths at Work for SMEs launches online after a long beta phase

Inside Retail

Supermarket chain Woolworths has unveiled gteh post-beta iteration of its business-focused online shopping platform, Woolworths at Work. The company says the website aims to make it easier for Australian businesses to buy groceries, food and necessities online. It will target clients ranging from offices, small- and medium-sized businesses, hospitals, and charities, to early childhood education facilities.

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Masquespacio designs “metaverse world” for Mango Teen store

Retail Focus

Spanish design agency Masquespacio has created the interior of the first Mango Teen shop in Barcelona, which was informed by the metaverse and aims to provide an interactive and dream-like shopping experience. Designed for customers aged 11 to 13, Masquespacio used graphic shapes to outline clothing displays and a colour palette of oranges and greens for the fashion shop interior.

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The TJX Companies Agree to $13 Million Fine for Selling Recalled Products

Retail TouchPoints

The U.S. Consumer Product Safety Commission (CPSC) announced that The TJX Companies has agreed to pay a $13 million civil penalty for selling, offering for sale and distributing previously recalled consumer products. TJX also has agreed to maintain a compliance program to ensure that it meets the obligations of the law and this settlement going forward.

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From self tanning to sun care: How Australian Glow is taking on the US

Inside Retail

Skincare brand Australian Glow is the latest direct-to-consumer offering opening itself up to equity crowdfunding, with a Birchal investment campaign ready to kick off in the coming weeks. The business, launched in 2018, is now available across a number of bricks-and-mortar players around the globe, including Priceline in Australia, Superdrug in the UK, and Macy’s, Revolve and Ulta in the US.

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Tiffany Marries NFTs With Jewelry in Limited-Edition CryptoPunks Collection

Retail TouchPoints

Tiffany & Co. will launch a collection of 250 non-fungible tokens (NFTs) on Aug. 5, 2022 that can be redeemed for a physical pendant called an NFTiff. Each NFTiff is designed to look like its NFT counterpart and costs 30 ETH , or more than $49,000 as of June 3, and buyers are limited to three each. The NFTs used for NFTiffs will come from the CryptoPunks collection, which contains 10,000 designs.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Meet the rising star of the week: Kevin Nguy, Ikea

Inside Retail

Last month, we launched our first Rising Stars of Retail report in the May issue of Inside Retail Australia ’s quarterly magazine, a special feature highlighting some of the great under-the-radar talent in the industry from a wide range of departments. Each week, we will publish interviews with the inspiring people listed in the feature, where they reveal what motivates them, the work that they’re most proud of and the challenges that they’ve overcome.

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CVS ups annual forecast following strong quarter

Retail Wire

CVS reported an eight percent gain in same-store sales, well above the 0.3 percent decline that Wall Street analysts were expecting. The drugstore giant, which raised its earnings forecast for the year, saw pharmacy same-store sales improve 7.6 percent and front-of-store comps jump nine percent.

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Welcome to digital art gallery Teleport, the offline version of the metaverse

Inside Retail

Teleport, the brainchild of founder and CEO, Edward Eremyan, made quite a splash in Hong Kong last year, as its immersive exhibition showcased a multi-sensory journey into an artistic sphere of digital experiences. It was dubbed as the world’s first “Metaversive Experium” in a 5,000 square feet exhibition space with state-of-the-art technology, music and animation that offered visitors a truly immersive experience.

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Using CI/CD Pipelines for Infrastructure Configuration and Management – Part 2

Cisco Retail

Welcome back everyone to the second part of the “Using CI/CD pipelines for infrastructure configuration and management” blog series. As you might remember from the previous blog , the pipeline we are building is using GitLab CE, pyATS , Ansible, and Cisco CML. In this blog, we will install GitLab CE and get it ready for the next steps. Installing GitLab CE.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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From self tanning to sun care: How Australian Glow is taking on the US

Inside Retail

Skincare brand Australian Glow is the latest direct-to-consumer offering opening itself up to equity crowdfunding, with a Birchal investment campaign ready to kick off in the coming weeks. The business, launched in 2018, is now available across a number of bricks-and-mortar players around the globe, including Priceline in Australia, Superdrug in the UK, and Macy’s, Revolve and Ulta in the US.

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Digital Commerce Data Mining – Data Acquisition in Retail

Intelligence Node

We are starting a new series on the practical applications of data science in retail called, "Digital Commerce Data Mining". The first article in the series is 'Data Acquisition in Retail. The post Digital Commerce Data Mining – Data Acquisition in Retail appeared first on Blog.

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The self-diagnostics pandemic: bringing certainty to an overnight category

Inside Retail

It’s ironic, but the health crisis caused by the Covid-19 pandemic is also likely to have spurred the biggest healthcare revolution in a generation – which includes the acceleration of self-diagnostics, better known as self-testing. In the blink of an eye (a few more blinks in Australia compared to other countries), self-testing for Covid-19, through lateral flow Rapid Antigen Tests (RATs), became a normalised form of diagnostics, and one which delivered significant preventative benefits. .

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The Latest Small Business Grants for Women and Minority Entrepreneurs

Small Biz Trends

Despite progress in recent years, women and minorities still face barriers to entry in the business world. Specifically, these entrepreneurs are generally less likely to get funding from traditional sources. However, there are small business grants that aim to address these discrepancies. Here are several opportunities for women and minority entrepreneurs to consider.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Charles & Keith names Kpop group Itzy as brand ambassador

Inside Retail

Singapore-based fashion brand Charles & Keith continues to lure Gen Z consumers with the appointment of the rising Kpop all-girl group Itzy as its newest global brand ambassador. In their new role, Itzy’s members will front Charles & Keith’s upcoming Fall 2022 campaign, which will go live on August 16. Itzy follows Krystal Jung, who was appointed as the brand’s first global ambassador earlier this year.

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Higher costs take a bite out of Yum Brands’ earnings

Retail Wire

Yum Brands has raised the price of menu items at its KFC, Pizza Hut and Taco Bell chains but not enough to offset a four percent increase in costs. Total company comp sales were up one percent with Taco Bell posting an eight percent increase and KFC and Pizza Hut registering declines.

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Cisco ISE APIs and Programmability

Cisco Retail

I spent the first few years of my networking career avoiding scripting. Even though I had studied programming in college, I liked getting my hands dirty with CLI and didn’t see the need to make life complicated by messing with code. Then, when I came back to Cisco in 2015, I was assigned to work on programmability and I was forced to learn about APIs, Python, Ansible, and a host of other tools that network engineers often avoid.

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Job openings fell in June but are still above pre-pandemic levels

Retail Wire

The number of available jobs in the U.S. dropped to 10.7 million, down from 11.3 million in May, according to Job Openings and Labor Turnover Survey (JOLTS). That’s the lowest number since September 2021 but still well above pre-pandemic levels. Retail and wholesale jobs saw the biggest drop in open spots.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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20 Business Ideas for Women

Small Biz Trends

Female entrepreneurship is on the rise, and we’re seeing many business ideas for women emerge. For women business owners, the sky is the limit when pursuing opportunities and starting businesses – especially when there are more business ideas than ever to pursue! Business Ideas for Women Entrepreneurs. If you’re toying with the idea of starting a new business, there are many fantastic business ideas for women that are worth pursuing.

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Starbucks sets a sales record

Retail Wire

Starbucks reported a record $8.2 billion in sales, with cold drinks accounting for 75 percent of its beverage sales in the latest quarter. “We’re at the early stages with cold beverages in the modifiers and customization, and that gives us a competitive advantage,” said interim CEO Howard Schultz.

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Allbirds lays off 8% of its global corporate workforce

Retail Dive

Twenty-three people were let go last week after the footwear brand, facing rising costs, evaluated roles and processes to prep for its next phase of growth.

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Adidas brings back Yeezy Day

Retail Wire

Adidas is launching its Yeezy Day 2022 promotion, selling the rapper and entrepreneur’s sneaker line. Regular prices for the shoes range from $140 to $230 a pair. The event, which launched in 2019 was skipped in 2020 due to the pandemic and then brought back last year.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Amazon slows network expansion in response to cooling customer demand

Retail Dive

The e-commerce giant estimates 40% of its capital investments this year will go toward warehouses and transportation capacity, down from 55% in 2021.

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Americans take on more credit card debt

Retail Wire

Credit card debt jumped 13 percent year-over-year in the second quarter, the biggest increase in more than 20 years, according to the New York Fed. “Americans are borrowing more, but a big part of the increased borrowing is attributable to higher prices,” said researchers in a press release.

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Seven Ways to Handle Abusive Customers (And One Way Not To)

Hyken

No employee should be treated poorly by customers. . I feel bad for the people who work at the airport luggage office. The office is usually next to the baggage carousel, and the airline employees who work there interact with one passenger after another, all with the same complaint: My luggage is lost! . Nobody ever goes into that office to say, “Thank you, my luggage is here.

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Gas prices have fallen for 49 straight days and counting

Retail Wire

The average price for a gallon of unleaded regular gas is nearly down to $4 after falling for 49 straight days as demand for fuel has shrunk. Patrick De Haan, head of petroleum analysis at GasBuddy, expects gas prices to head lower barring any unforeseen circumstances. “If nothing goes wrong, we could see prices in October, November, December falling noticeably under $4 a gallon for the national average,” he said.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio