Thu.Oct 19, 2023

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Key Disaster Preparedness Takeaways for Retailers from an Eventful Summer

Retail TouchPoints

Amid record-breaking heat waves this past summer, many communities faced some intense weather events that caused significant power outages. On Father’s Day, triple-digit temperatures triggered severe thunderstorms that left more than 450,000 people without power across the southern United States. In August, major summer storms caused outages for more than a million people on the East Coast and grounded nine major airports.

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Tech-rental startup Circular eyes ANZ expansion following US$7.6m raise

Inside Retail

Singapore-based startup Circular has recently closed a US$ 7.6 million seed funding round led by AirTree Ventures, bringing its total valuation to an impressive US$30 million. Established with the mission to usher in a new era of sustainable consumerism, Circular offers a unique subscription model that grants customers access to high-end tech gadgets without the burden of ownership.

Consumer 261
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Amazon Adds New Social Shopping Features Including ‘Consult-a-Friend’

Retail TouchPoints

Amazon is already the place where many consumers start their shopping journeys, and now the company wants to make shopping on its platform “more social and collaborative” with a growing slate of new experiential features. Late last year, Amazon introduced its social media-style Inspire shopping feed , and now anyone can create their own shopping content to post in Inspire.

Shopping 278
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Why the effort to shake up Endeavour’s board is rooted in the past

Inside Retail

Former Woolworths executive Bill Wavish and gaming czar Bruce Mathieson have developed a “fix it” plan for Endeavour Group. The plan involves having Wavish join the board of the liquor and gaming powerhouse, which they argue has lost its way after being divested by Woolworths in 2019. At the Endeavour Group annual meeting on October 31, shareholders will need to decide if the company really has lost its sparkle and whether the old guard from the days of Woolworths ownership days can

Boutique 246
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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40-Year Costco Veteran to Take Reins as New CEO in 2024

Retail TouchPoints

Costco will replace departing CEO Craig Jelinek with Ron Vachris, who began with the retailer as a forklift driver more than four decades ago and is currently its President and COO. As part of a longstanding succession plan, Vachris will take the CEO title on Jan. 1, 2024; Jelinek will remain with Costco through April 2024 in an advisory role. “Costco has a very strong culture and a deep bench of management talent,” said Jelinek in a statement.

Planning 264
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Akeneo launches new Supplier Data Manager offering to help retailers and distributors onboard supplier data more efficiently

Retail Focus

Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced its newest product offering, Akeneo Supplier Data Manager: a simple, scalable, and collaborative way to collect product data from all suppliers. Supplier Data Manager is the next evolution of the Akeneo Onboarder solution, incorporating feedback from customers to better support the different ways in which retailers and distributors collect, enrich and import suppl

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Lush returns to iconic London location

Retail Focus

On Friday 3rd November at 10:00 am, fresh handmade cosmetic brand Lush will open a new store in Covent Garden. It will initially open as an exclusive festive pop-up store with a retail space of 255 sqm and in Spring 2024 an expansion of an additional 176 sqm will follow to include Lush’s transformative Lush Spa. Ellen Peters, Lush UK&I Property Director:- “We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden.

Returns 147
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Claire’s Unveils Reimagined Loyalty Program — C.Club

Retail TouchPoints

Almost exactly three years after it launched its first-ever loyalty program, Claire’s is evolving the experience with new rewards, new branding and a new name — C.Club. Claire’s amassed 18 million members under the previous iteration of its loyalty program, which was called Claire’s Rewards. Now the “reimagined” C.Club will offer “increased benefits, faster ways to earn rewards and more opportunities for self-expression,” the company said in a statement.

Shipping 147
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Brilliant Lighting caught engaging in resale price maintenance

Inside Retail

Brilliant Lighting has admitted to engaging in resale price maintenance and has submitted a court-enforceable undertaking to the Australian Competition & Consumer Commission (ACCC). Brilliant Lighting is a wholesale supplier of fans, lighting, and electrical products. It sells these products to a network of at least 1439 retailers and distributors.

Wholesale 130
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By the numbers: How retailers stack up on inventory

Retail Dive

Going into Q3, many major players cleaned up their inventories after last year’s surge in stock levels, with benefits to margins. Not everyone fared equally, however.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Retail appointments of the week

Inside Retail

Peloton appoints Kathryn Carter to head up its Australian business By Celene Ignacio Exercise equipment retailer Peloton has named Kathryn Carter as GM of its Australian operations. Carter succeeds Amanda Gilmore, who now heads the UK operations. Prior to the new role, Carter served as GM at Snap’s Asia Pacific and Australia and New Zealand businesses, and as sales director at News Corp.

Fashion 130
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Discount chain One Beyond circles 50 ex-Wilko outlets

Retail Gazette

One Beyond is considering taking on about 50 ex-Wilko units as part of its expansion plans – with final agreements expected to be made on 25. The discount chain has agreed to take on two former outlets – in Boston and Chelmsford – and is negotiating a third, the business’ chairman Christ Edwards Sr told The Grocer. “We currently looking at between 40 and 50 more stores,” he said.

Grocer 126
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Pringles helps blind and partially sighted shoppers by adding NaviLens to its packs

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! NaviLens technology will be added to Pringles cans to make them more accessible to blind and partially sighted people. The new packaging will allow a smartphone to easily detect the unique on-pack code and playback labelling information to the shopper with sight loss.

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Frasers Group tops up Asos stake once again to 23%

Retail Gazette

Frasers Group has lifted its stake in Asos once again as it continues its investment spree. Mike Ashely’s empire raised its shares in the online fashion retailer to 23% on Wednesday, building on top of last week’s increase to 22.7%. It comes as the group is also rapidly increasing its shares in rival Boohoo, lifting its stake to 15.1% last week as the retailer’s largest shareholder.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Etsy guarantees on-time delivery during the holidays

Retail Dive

The e-commerce company is offering full refunds for gifts not delivered by their estimated date.

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EE branches into ecommerce to sell smart TVs, fridges and kettles

Retail Gazette

EE will start selling smart fridges, TVs, kettles and fitness products as it branches out into the ecommerce market. The telco company aims to utilise tactics developed selling its telecoms goods and services to support its venture into consumer electronics. The move comes after EE was found success in selling video games consoles including Xbox and PlayStation.

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Tattered Cover parent company files for Chapter 11

Retail Dive

The independent book retailer is restructuring as it enters a critical holiday season.

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The how, why, where of the metaverse in retail

Retail Customer Experience

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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David’s Bridal promotes slate of company veterans in preparation for post-bankruptcy turnaround

Retail Dive

The special-occasion apparel chain struggled after its previous Chapter 11 exit in 2018 as the pandemic roiled its business.

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Protecting industrial networks from cyber threats. Where do I start?

Cisco Retail

Protecting industrial operations from cyberthreats should always be top of mind.

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Goop to launch mass market beauty, wellness brand at Target, Amazon

Retail Dive

Expanding the company's reach, Good.Clean.Goop will feature products under $40.

Marketing 116
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5 reasons for implementing automated BOPIS kiosks

Retail Customer Experience

By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.

Kiosk 114
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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CVS Takes Action on Cough Products With Phenylephrine Amid FDA Scrutiny

Retail Wire

CVS Health has announced the removal of specific oral cough and cold products featuring phenylephrine as the sole active ingredient from its shelves.

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Macy’s debuts ‘Mstylelab’ digital fashion platform

Retail Dive

The retailer’s digital environment launches with an immersive experience based on its new private label, On 34th.

Fashion 111
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Whole Foods Predicts Top Food Trends for 2024, Spotlighting Women’s Health and Water Conservation

Retail Wire

Whole Foods Market has unveiled its anticipated food trends for 2024, building on previous accurate forecasts.

Grocer 113
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Costco names Ron Vachris as CEO

Retail Dive

Vachris, a veteran company executive who currently serves as president and COO of the club retailer, will assume the top job from Craig Jelinek on Jan. 1.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Kohl’s Unveils Holiday Plans to Boost Sales Amidst Economic Flux

Retail Wire

As Kohl's gears up for the holiday season, new CEO Tom Kingsbury is spearheading a strategic refresh, focusing on merchandise selection and store presentation

Planning 113
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Back to Basics: How to operate a successful private label brand

Retail Dive

Proprietary items work best if retailers differentiate them through either cost or innovation and are thoughtful about choosing categories, experts say.

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Fenwick returns to profit boosted by Bond Street store sale

Retail Gazette

Fenwick has returned to profit, boosted by the sale of its New Bond Street store for £430m, Retail Week reports. The sale of the department store retailer’s 130-year old flagship last December enabled the business to report pre-tax profits of £57.1m last year, compared to a loss of £5.2m a year earlier. Gross sales rose 31% to £315m in the year to January 28, 2023, as shoppers headed back into to stores, while online sales increased 51%.

Returns 110
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American Eagle hires new supply chain chief

Retail Dive

Sarah Clarke, previously with Calvin Klein brand owner PVH, will oversee everything from sourcing to distribution at the apparel company.

Apparel 105
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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.