Retail TouchPoints
MAY 9, 2023
Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. The new offering will be a central element in parent company Neiman Marcus Group ’s commitment to extend the useful life of 1 million luxury items through circular services by 2025.
Tokinomo
MAY 9, 2023
In-store, online, omnichannel, and multichannel. No matter the channel shoppers choose, we all have the same goal - to provide an amazing experience for our customers. With this in mind, we are excited to announce the first-ever In-store Disrupt event powered by Tokinomo.
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Retail TouchPoints
MAY 9, 2023
8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 million. The round was led by Koch Disruptive Technologies (KDT) with participation from existing investors Battery Ventures, Localglobe, Hetz, the Jesselson family and Silicon Valley Bank , now a division of First Citizens Bank. 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized acc
Tokinomo
MAY 9, 2023
Campaign corner Stay smart. In Smartwater’s commercial , Pete Davidson's working smart by just video-calling in for his Smartwater spokesperson gig. He's got this Robo-Pete thing that does all the same stuff he does, so he gets to chill on the water while still getting the job done. And, he's even acting as a fancy water dispenser for the crew. Only downside is that it might be a bit awkward.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail TouchPoints
MAY 9, 2023
Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy physical products from Amazon within virtual environments such as video games, augmented reality applications and mobile apps. Today, most shopping in virtual worlds is enabled through virtual currencies and is usually limited to in-game digital items, as with the Robux players use to buy apparel and accessories for their avatars in Roblox.
Inside Retail
MAY 9, 2023
The Labour government’s new federal budget has promised a host of relief measures to small businesses and retailers to curb the rising cost of living and inflationary pressures. Australian Retailers Association CEO Paul Zahra said cost-of-living relief was “front of mind” for retailers and consumers alike. “Australians are rightfully keeping a close eye on cost-of-living reprieve, but so too are retailers – with discretionary spending beginning to significantly soften in the wake of inflation an
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Inside Retail
MAY 9, 2023
New data from Colliers shows luxury retail and fine-dining services across Australian CBDs continue to perform well despite rising living costs. According to Colliers’ research, Australian consumers have spent 27 per cent on dining and restaurant services in the year’s first quarter. This growth is led by millennials, people aged between 25 to 39, who have overtaken Baby Boomers as the largest generational group in Australia, now accounting for 22 per cent or 5.6 million of the population.
Retail TouchPoints
MAY 9, 2023
Foot Locker has named Blanca Gonzalez as SVP and General Manager of its WSS banner, effective May 15, 2023. Gonzalez was most recently VP of North America Product Merchandising for Nike and brings more than 19 years’ experience in marketing, merchandising and sales leadership positions. Gonzalez will report directly to Frank Bracken, EVP and Chief Commercial Officer at Foot Locker, and oversee the operations at WSS, which is known for its neighborhood-based store presence and connection with Lat
Inside Retail
MAY 9, 2023
Oz Hair & Beauty is expanding its offline presence, with the launch of three new bricks-and-mortar stores. The brand already has one store in Sydney’s Queen Victoria Building, which offers salon style services. The new stores, two of which opened in Erina Fair and Castle Towers last month, are more focused on selling products and giving customers the opportunity to try before they buy.
Retail TouchPoints
MAY 9, 2023
Since its inception in 2008, SHEIN has become one of the retail industry’s most remarkable growth stories, but it also has been routinely accused of committing some of the retail and apparel industries’ worst offenses — including having an outsize carbon footprint and allegedly condoning (or at least turning a blind eye) to the use of forced labor in making the products it sells.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
MAY 9, 2023
Children’s goods retailer Toys ‘R’ Us says its strategic turnaround plan announced in March is on track and it has already achieved cost savings of $4 million this year. To date, the company has improved its gross margin in the Australian direct-to-consumer e-commerce division from 16.4 per cent in February to 22.3 per cent in April. In a market update, the Australian-listed owner of the famous toy retailer’s operations in Australia, New Zealand and the UK, said it had entered into an amen
Retail TouchPoints
MAY 9, 2023
Walmart has named Latriece Watkins as its new U.S. Chief Merchandising Officer. She replaces Charles Redfield, who reportedly vacated the role on May 1, though he will remain with the company as an advisor, according to The Wall Street Journal. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S. Consumables Division.
Retail Focus
MAY 9, 2023
Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Retail environments are becoming increasingly engaged as retailers recognize the importance of creating a one-of-a-kind, memorable customer experience. With the rise of e-commerce, retailers must find new ways to attract customers to physical stores and give more meaning to their visit; one way to do this is by creating a more engaging and immersive experience.
Inside Retail
MAY 9, 2023
United by their shared passion for fashion, Delphine Lefay and Diego Dultzin Lacoste launched members-only flash sales site OnTheList in 2016 with the aim of offering the best shopping experience for everyone in Hong Kong. Since then, they have expanded OnTheList to Singapore in September 2018, Shanghai in 2019, and Australia, South Korea and Malaysia in 2021, hosting over 600 flash sales and building a community of over 500,000 members along the way.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Focus
MAY 9, 2023
More and more retail businesses are delivering their goods directly to their customer’s doors, and it’s clear to see why. It’s convenient for the customer and profitable for the business. With that said, many retail shops go through some delivery growing pains that hurt their reputation. In this article, we’ll look at 5 common problems that retail businesses face when implementing a delivery service or using a third party.
Inside Retail
MAY 9, 2023
Guzman y Gomez founder and CEO, Steven Marks, is stepping back from dayto-day operations and is on the search for a new CEO. Marks is a major shareholder in the business, and a board member. A statement from the company indicates he will remain involved in the business, harnessing his skills to focus on brand and food, and helping drive company culture and growth.
Retail Wire
MAY 9, 2023
ThredUp will dual list its shares on Nasdaq and the Long Term Stock Exchange (LTSE), which was created to promote sustainable business practices and long-term investing focus. “People are going to realize that the definition of profit that we have been using the last 25 years is wrong, and that what it means to make a profit is to maximize human flourishing,” said Eric Ries, the founder of LTSE.
Inside Retail
MAY 9, 2023
The pet industry is booming in Australia, and leading online pet supplies retailer Pet Circle is taking advantage of the opportunity to expand its offering, with the brand entering the pet insurance market. The brand joins competitors in the space – including the Woolworths-backed Petsure – and new players such as Bunnings are entering into the rapidly growing pet care market.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Wire
MAY 9, 2023
Amazon.com has begun selling physical merchandise such as t-shirts and toys to mobile game players. The retail, technology and logistics giant has teamed up with the makers of Pokemon Go to offer products related to a new game through its Amazon Anywhere business-to-business program.
Inside Retail
MAY 9, 2023
Inside Retail : Can you tell me about the story behind OnceWas? How did the brand start? And how did you come to buy the brand? Belinda Glynn: I have been the designer and creative director at OnceWas since its inception, and my business partner, Linda [Cerny], was the wholesale manager. We were given the opportunity to buy the brand in late 2019, and after months of negotiations plus a number of setbacks due to Covid, we finally took over in August 2020.
Retail Focus
MAY 9, 2023
A price versus principles paradox is creating a new cohort of ‘conflicted’ UK shoppers, who are simultaneously demanding value for money as well as products and services from retailers that tap into their sustainable values, the latest research from Asendia , the leader in international e-commerce and mail delivery solutions, reveals. Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report , including research of over 1,000 UK
Retail Dive
MAY 9, 2023
Although retail sales are expected to increase, “we’re not seeing the explosive demand we saw the past two years,” the NRF said.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Wire
MAY 9, 2023
Burger King’s new limited edition Whopper launched to celebrate “Spider-Man: Across the Spider-Vers” comes with a red bun with black sesame seeds. The red bun Whoppers come in various configurations, including those with bacon. “Like the infinite number of universes that can be explored in the next installment of the award-winning Spider-Man franchise, Burger King fans can discover new and exciting ways to customize the ‘Spider-Verse’ menu items,” said P
Retail Dive
MAY 9, 2023
The intimates retailer ended its annual event four years ago amid mounting criticism and has struggled to pivot from its previous marketing approach.
Retail Wire
MAY 9, 2023
Bud Light has seen its sales decline for years as young adults in urban areas turn to Mexican beers and other beverage alternatives. The company launched a campaign focused on reaching out to a more diverse audience, including the LGBTQ community, which sparked a backlash from anti-trans consumers on the right. Bud Light then did an about-face on the campaign, which angered the people it was trying to reach out to with its inclusivity campaign.
Retail Dive
MAY 9, 2023
The New England-based discount retailer owes vendors millions and is asking a court for permission to close about 10 stores.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Wire
MAY 9, 2023
The Girl Scouts in Troop 6000 are all homeless or living in shelters. The troop’s annual cookie sales proceeds help women and girls in more than 20 shelters in the New York metro area. The troop has sold more than $1.6 million worth of cookies going back to 2017.
Retail Dive
MAY 9, 2023
The direct-to-consumer eyewear company narrowed its net loss again and is focused on becoming a holistic eye care provider.
Retail Wire
MAY 9, 2023
The SPCA and other animal rescue centers are finding homes in shopping centers. The situation adds up to a triple win as centers gain access to potential pet parents at low rents, shopping center landlords find tenants and customers enjoy seeing the animals even if they don’t take one home with them.
Retail Dive
MAY 9, 2023
The resale company will commit to a vision for sustainable and inclusive business practices on the Long-Term Stock Exchange.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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