Retail Customer Experience
JULY 13, 2023
When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to fulfill the responsibilities.
Retail TouchPoints
JULY 13, 2023
In many communities across America, the local Walmart is a neighborhood hub. Now the company has set its sights on becoming the go-to resource for all the other businesses in the neighborhood as well with its new Walmart Business offering. Ashley Hubka, SVP and General Manager of Walmart Business The service formally debuted in January 2023 with a dedicated ecommerce site tailored to the needs of small businesses, including a curated product assortment and navigation features designed with organ
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Inside Retail
JULY 13, 2023
Canadian e-commerce firm Shopify said on Wednesday it would soon launch an artificial intelligence assistant for merchants on its platform, the latest technology company to roll out such a feature. The assistant called “Sidekick” would be embedded as a button on Shopify and answer merchant queries, including details about sales trends, CEO Tobi Lutke illustrated in a video posted on Twitter.
Retail TouchPoints
JULY 13, 2023
Dollar General has added a cash-back rewards program for its customers in partnership with the Ibotta Performance Network. Dollar General’s partnership with Ibotta debuted in January 2023 , allowing customers to earn cash-back rewards within the Ibotta app. Now that partnership has extended to the Dollar General website and app, where customers can earn and redeem their cash-back rewards directly with the retailer via their DG Wallet.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Inside Retail
JULY 13, 2023
Melbourne Airport and Lotte have launched the new Lotte Duty Free store, as part of the airport’s plans to significantly expand its duty-free footprint. The plans include a renovation to the arrivals store set to be complete at the end of 2024, while the departures store will be updated by the end of 2026. “Melbourne is widely regarded as Australia’s fashion capital and the Lotte brand will enhance that reputation with luxury items and travel exclusives that can only be found in duty-free,” said
Retail TouchPoints
JULY 13, 2023
Persado Dynamic Motivation aims to reduce cart abandonment by using specialized generative AI to create words and phrases that are personalized in real time for online shoppers. The solution is the next generation of Persado Motivation AI, a specialized class of enterprise generative AI technology designed to drive business outcomes. Motivation AI uses advanced machine learning, natural language processing (NLP) and deep learning transformer models, with the goal of understanding intent and crea
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JULY 13, 2023
The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. For many banks, neobanks and non-financial businesses coming up against new risks and obstacles to growth, there is a golden opportunity right in front of them. Instead of seeing compliance as a painful obligation, it’s time to see it as a springboard for innovation, expansion and collaboration.
Inside Retail
JULY 13, 2023
To help disabled jobseekers land roles within the retail industry, the Australian Retailers Association (ARA) has launched a new program in Queensland. Dubbed ‘Retail Ready and Able’ the program aims to “empower and upskill” candidates who face employment barriers because of physical, mental or emotional challenges. The program also addresses various stigmas and shifting mindsets when it comes to employing people with varying disabilities.
Retail TouchPoints
JULY 13, 2023
Claire’s has launched Pierced by Claire’s, a reimagining of the retailer’s piercing business that will be supported by a new visual identity and a full-funnel marketing plan, including TV ads and a “free earrings for a year” activation offering customers who get pierced in-store a free pair of earrings each month for a year. Pierced by Claire’s will also include a modern new logo, branding and a “playfully conversational voice,” all designed to elevate the customer experience both in stores and
Retail Wire
JULY 13, 2023
The Furby toy is making a comeback, fueling nostalgia and dominating toy sales. Hasbro has relaunched the Furby in two new colors, Purple and Coral, marking the toy’s 25th anniversary. The toy became a cultural phenomenon in the late 1990s, with over 40 million units sold globally in the first three years, and it continues.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
JULY 13, 2023
JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years.
Inside Retail
JULY 13, 2023
A recent survey by Amazon and YouGov showed that online shoppers in Singapore prioritise product quality and authenticity when making purchasing decisions, with 80 per cent willing to pay a higher price for these attributes. Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity.
Retail TouchPoints
JULY 13, 2023
July 11, 2023, the first day of Amazon ’s annual Prime Day sale, was not just the largest single sales day in Amazon’s history, it was also the biggest day for ecommerce sales thus far this year, according to Adobe. Data from Adobe Analytics showed that U.S. consumers spent a total of $12.7 billion over the two -day event, up 6.1% from 2022 and setting — as expected — a new record for Prime Day.
Inside Retail
JULY 13, 2023
Coles names new data manager By Dean Blake Supermarket chain Coles has announced the appointment of David Han as general manager for its digital engineering and data division. Han previously worked as chief digital officer at General Mills, China, and spent time at Walmart, Hewlett-Packard, and Yihaodian. According to Coles, Han will be responsible for driving the strategic growth of its omnichannel offer, as well as delivering a seamless and unified customer experience through an acceleration o
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JULY 13, 2023
Even though RFID has proven its value numerous times, retailer adoption has never truly reached its peak. However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. And RFID is key to achieving this visibility. “The biggest advantage that comes with [supply chain visibility] is knowing where you have stability in your supply chain,” said Balika Sonthalia, Senior Partner and Head of the Strategic Oper
Inside Retail
JULY 13, 2023
As economic pressures take hold, small businesses are feeling the squeeze , fueling concerns over job security and intensifying the burden on employers. Current data shows that an alarming 38 per cent of business leaders predict a need for workforce reduction in the year 2023. With 92 per cent of employers deeply troubled by escalating costs and inflation, the challenging scenario puts a serious financial strain on employee wellbeing.
Intelligence Node
JULY 13, 2023
Exploring Market Growth, Consumer Attitudes, and Tech Trends Shaping the Retail Pharmaceutical Industry The retail pharmacy industry faced immense challenges and exhaustion during the COVID-19 pandemic as it grappled with. The post Tech-Enabled Healthcare: CVS and Walgreens Revolutionizing Pharmacy Retail appeared first on Blog.
Inside Retail
JULY 13, 2023
Fresh draft guidelines to help protect consumers from greenwashing have been released by the Australian Competition & Consumer Commission (ACCC). The ACCC guidance aims to address the issue identified by the commission’s recent report , which found 57 per cent of businesses reviewed were making potentially misleading environmental claims. The guidance includes eight practical principles for businesses to follow in order to avoid misleading consumers and contravening the Australian Cons
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Wire
JULY 13, 2023
Soccer superstar Cristiano Ronaldo has invested in Chrono24, the luxury watch resale marketplace. Ronaldo, known for his personal watch collection worth an estimated $6.5 million, sees the investment as a good opportunity in a category he likes.
Inside Retail
JULY 13, 2023
Canada’s corporate ethics watchdog on Tuesday launched separate investigations into Nike Canada and Dynasty Gold to probe allegations that they used or benefited from forced Uyghur labour in their supply chains and operations in China. The investigations were launched after an initial assessment of complaints about the overseas operations of 13 Canadian companies filed by a coalition of 28 civil society organisations in June 2022.
Retail Wire
JULY 13, 2023
Chipotle Mexican Grill is testing a robot called “Autocado” to handle avocado slicing and de-pitting, a task that employees reportedly dislike. The avocado-cutting robot is expected to reduce guacamole prep time by half. While the robot handles avocado preparation, Chipotle employees will still be responsible for mashing the avocado and adding other ingredients.
Cisco Retail
JULY 13, 2023
As we celebrate the 30-year anniversary of the Cisco Certified Internetwork Expert (CCIE) certification and 20 years of the CCIE Collaboration certification, we reflect not only on our past… Read more on Cisco Blogs
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Wire
JULY 13, 2023
Kim Kardashian is reportedly in discussions with beauty company Coty to repurchase a minority stake in her beauty brand, SKKN BY KIM, according to the Wall Street Journal. The value of the stake has not been determined, and the talks may not result in a deal. Coty acquired a 20% stake in SKKN BY KIM.
Retail Dive
JULY 13, 2023
The Texas retailer joins a few other companies that have dipped their toes into NFTs.
Retail Wire
JULY 13, 2023
Back-to-school spending in the United States is expected to decline for the first time in nine years as consumers prioritize necessities and reduce nonessential purchases amid sticky inflation, according to a report by Deloitte. The report projects a 10% decrease in spending this year, with the average spend per child dropping to $597 and the.
Cisco Retail
JULY 13, 2023
Cloud transformation has become an imperative for organizations in today’s rapidly evolving digital landscape.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Wire
JULY 13, 2023
Amazon’s Prime Day shopping event kicked off with U.S. online sales rising almost 6% to $6.4 billion compared to the previous year, according to Adobe Analytics. Heavy discounts on appliances and toys attracted bargain-hunting customers, who have been delaying big-ticket purchases due to rising interest rates and food prices. The event also saw an increase.
Cisco Retail
JULY 13, 2023
When an attacker sitting halfway around the world steals your employee’s credentials, tricks their way through Multi-Factor Authentication (MFA), and gains access to a SaaS application housing s… Read more on Cisco Blogs
Retail Wire
JULY 13, 2023
Shares of Domino’s Pizza surged 10% following the announcement that customers will soon be able to use Uber Eats and Postmates apps to order from the chain. Domino’s has signed a “global agreement” with Uber, making Uber Eats its exclusive third-party platform in the U.S. until at least 2024. The partnership aims to boost Domino’s.
Retail Dive
JULY 13, 2023
“Pierced by Claire’s” is a new visual identity and marketing effort — which includes TV ads and the potential for free earrings.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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