Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We know that access to nutritious foods can deliver healthier outcomes, but a number of challenges have prevented healthcare providers from effectively adopting food as medicine programs at scale,” said Sar

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Promotions Planning Shopping Management 311

Inside Retail

MARCH 27, 2023

Artificial intelligence (AI), the metaverse and ChatGPT are creating the biggest buzz so far this year, and it’s no surprise to see the fashion industry catching the wave. Last year saw numerous brands launching virtual collections, including Gucci, Adidas, Zara and Prada. Gucci’s “digital shoes” are only designed to be worn in the metaverse, there’s no actual physical product available.

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Fashion Marketing Target Market Accessories 246

Retail TouchPoints

MARCH 27, 2023

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered by the commitment to making the world a better place of Founder, Designer, and Executive Chairwoman Kendra Scott herself. Scott and her company are continuing to build on their efforts to this day, most recently with the launch of the Kendra Scott Foundation on March 8 — International Women’s Day. “ I have always strived to use my talents to improve the lives of others, especially women who

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Jewelry Customer Experience ATS 298

Inside Retail

MARCH 27, 2023

Retail spending rose 6.4 per cent year on year in February levelling out after a period of increased volatility, according to data from the Australian Bureau of Statistics (ABS). Month on month, turnover rose 0.2 per cent as shoppers spent more than $35 billion in stores and online. Spending in food-related industries grew steadily in February however non-food industry sectors yielded a mixed result as consumers refrained from making “discretionary” spending.

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Department Stores Accessories Consumer ATS 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

MARCH 27, 2023

Editor’s Note: This story was updated on March 27, 2023 to include comments from The RealReal. As it continues its laser focus on profitability, luxury resale platform The RealReal is “deemphasizing” the direct sales side of its business to focus on its more profitable consignment operation. The first casualty of this shift in strategy will be the beauty category, which the platform plans to sunset after selling through existing inventory, a spokesperson shared with Retail TouchPoints. 

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Planning ATS Marketing 273

Inside Retail

MARCH 27, 2023

Group chairman Solomon Lew has commended Premier Investment’s strong half year results, attributing standout performances to careful management and execution. The group – which owns and operates brands including Dotti, Peter Alexander, Just Jeans, Smiggle, Portmans and Jacqui E, and features over 1,100 stores across six countries – saw net profit after tax rise by 6.5 per cent compared to the first half of FY2022, to $174.3 million.

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Department Stores Net Profit Returns Accessories 246

Retail Focus

MARCH 27, 2023

Pop-up experiences that last a few days or several months have been around for the last decade, but post-Covid we have seen a huge increase in this form of retail which is in large part driven by the increase in D2C brands looking to explore physical interaction with their audiences. The key downfall of a D2C brand in the eyes of a consumer is the lack of physical presence where you get the chance to pick up, turn on or try on its products.

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Marketing Location Finance Consumer 245

Retail TouchPoints

MARCH 27, 2023

David’s Bridal will be showing off its Spring 2023 collection with in-store trunk shows on Friday, March 31, offering $100 Ashley gift cards to the first 25 people in each store following the 6 p.m. event start time. In-store shoppers also will be eligible for 10% discounts during the shows, which will last until each store’s closing time. Entertainment marketing company FlyteVu is organizing the events.

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Marketing Planning Management Store Operations 264

Tokinomo

MARCH 27, 2023

Campaign corner Smart Jar. Hellmann's, a popular mayonnaise brand, has released a new product called "Hellmann's Smart Jar." This jar is designed to fight food waste by using a built-in thermometer to tell users if their fridge is too warm, which can cause food to spoil faster. The Smart Jar also features a label that changes color if the contents inside are starting to spoil.

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Retail Marketing Marketing 214

Retail TouchPoints

MARCH 27, 2023

If we thought the pandemic-driven shift to digital payments was an evolution, we’re about to be catapulted into a new world, where payments will become possible in places thought impossible just a few years ago. In fact, embedded finance will be a $777 billion opportunity by 2029. So how can businesses get a piece of it? Put simply, it’s a way for financial and non-financial businesses alike to integrate payments services like credit or prepaid cards, lending, savings and other financial product

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Payment Services Finance Consumer Accounting 260

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Focus

MARCH 27, 2023

Sports retail giant, Frasers Group, has opened a new flagship Sports Direct store in Manchester, providing sports enthusiasts with a modern and engaging retail experience. The multi-million-pound investment has transformed the Arndale Centre space, one of the city’s main shopping destinations, into a five-floor retail destination with dedicated areas for football, running, specialist sports, men’s, women’s, and kids’ wear.

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Location Customer Experience Planning Consumer 162

Retail TouchPoints

MARCH 27, 2023

Bed Bath & Beyond will reportedly lay off approximately 1,300 more employees at four locations in New Jersey, according to a Worker Adjustment and Retraining Notification (WARN) notice seen by Reuters. The layoffs will occur before a change to the state’s labor laws that would mandate companies with 100 or more employees to notify authorities 90 days in advance of plant closings or mass layoffs, rather than the current 60 days.

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Location Management Shopping ATS 251

Inside Retail

MARCH 27, 2023

Coles Group-owned liquor chain Liquorland has been revamped with a new visual identity created by design agency Hulsbosch. Liquorland is one of the country’s largest liquor retailers, with 743 stores and extensive consumer-facing points via online and mobile applications. The liquor chain says it undertook a year-long consumer analysis and strategic brand review as a basis for the branding transformation and to help strengthen category leadership. “From these insights, Hulsbosch defi

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Clienteling Consumer ATS Marketing 130

Retail TouchPoints

MARCH 27, 2023

Levis Strauss & Co. (LS&Co.) is partnering with digital fashion studio Lalaland.ai to test AI-generated models to supplement human models, beginning later this year. Founded in Amsterdam in 2019, Lalaland.ai uses advanced AI to create hyper-realistic models of every body type, age, size and skin tone. In a blog post announcing the partnership, LS&Co. said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which

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Fashion Customer Experience Consumer Shopping 246

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MARCH 27, 2023

Paypal has won the Solution Provider of the year award at the Australian Vendors in Partnership (VIP) Awards show last night. The VIP awards celebrate partnerships that have overcome challenges within the retail industry and recognise solutions that “power and transform the ecosystem” The event, which took place on the Gold Coast, attracted key industry leaders, executives, and experts who commemorated the winners and their achievements.

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Fulfillment Customer Experience Management Planning 130

Retail Wire

MARCH 27, 2023

The Hudson’s Bay Company shuttered nearly all the Zellers stores in Canada in 2013. Now the chain is being resurrected as a store-within-a-store concept inside The Bay. Zellers, which once was the go-to store for Canadians looking to stretch their dollars, faces more competition today at the low end of the market than it did when it was last in business.

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Marketing ATS 130

Inside Retail

MARCH 27, 2023

During the pandemic, food delivery experienced a rapid increase in demand, as people all around the world followed social distancing guidelines and stayed home. For brands like Domino’s, this was a huge challenge, but also a huge opportunity. Now, as the world returns to a sense of normalcy, how has the food delivery industry changed ? Last week, Domino’s Pizza Enterprises’ group chief digital and technology officer Michael Gillespie explained to Inside Retail how the business has grown its deli

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Returns Marketing Management ATS 130

Retail Wire

MARCH 27, 2023

Employees at big tech companies are very happy with their jobs, according to a study of tens of thousands of workers who anonymously ranked their companies for Comparably. “I love our leadership and their understanding of how to navigate the macroeconomic conditions to maintain a strong company outlook,” said an employee of Chewy, which topped the list of best employers.

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ATS 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

MARCH 27, 2023

In February, ShopBack, a shopping, rewards and payments platform, partnered with Sunway Pyramid, a mall in Malaysia, on the ShopFiesta event to reward shoppers with promotions and giveaways. It was all about boosting in-store shopping. According to Eddy Han, general manager of ShopBack Malaysia, 2023 will be a year of growth for the brand. “We are gearing up for retail and e-commerce trends in 2023, where the Malaysian retail industry is forecasted to grow at 3.5 per cent year-on-year,” he told

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Merchant Services Payment Services Marketing Spend Finance 130

Retail Wire

MARCH 27, 2023

Wendell Young, president of United Food and Commercial Workers Local 1776, which represents workers at Giant Eagle, says the grocery is closely watching the Kroger/Albertsons merger even though Kroger has been out of the Pittsburgh market for decades. “They’re going to be able to acquire products much cheaper. If you’re Giant Eagle — whether they admit it or not — they’re trying to figure out, ‘What are we going to do?

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Marketing ATS 130

Retail Focus

MARCH 27, 2023

Fortnum & Mason has announced a ground-breaking project to revolutionise the 3 rd floor of its historic flagship, 181 Piccadilly, creating an experiential hub dedicated to extraordinary food and drink. Customers will be able to collaborate with guests from every corner of the culinary world in a purpose-built Food and Drink Studio where they can take part in customer workshops, live cooking demonstrations, and experimentation in a new multi-use kitchen.

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ATS Customer Experience Shopping 130

Wiser

MARCH 27, 2023

Picture this: a shopper is doing some browsing online and adds something a little pricey to their cart. It’s an item that they’d really like to have, but it’s not quite a necessity. They get this close to completing their purchase, but there’s something stopping them—it’s just too big of an expense right now. This back and forth continues until maybe eventually they buy it, or maybe it ends with every online retailer’s biggest fear— they abandon their cart.

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Payment Services Returns Planning Checkout 147

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Focus

MARCH 27, 2023

Authenticity is now a key new driver for revenue and loyalty among UK shoppers as the trend for more mindful consumption continues, the latest research from Asendia , the leader in international ecommerce and mail delivery solutions, reveals. Original research of over 8,000 global shoppers in Asendia’s ‘How To Sell Direct In The Age Of The Conflicted Shopper’ Report, including over 1,000 UK consumers, showed more than seven in ten (70%) of UK shoppers would spend more money with retailers they p

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Accounting Consumer Fulfillment Shipping 130

Retail Dive

MARCH 27, 2023

The layoffs affect workers in the company’s New Jersey operations, including at its Harmon beauty unit, according to information filed with the state.

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Planning ATS 132

Mike Anthony

MARCH 27, 2023

“How much money should I spend on consumer marketing versus shopper marketing?” It’s a question I’m often asked by clients and at conferences. They question is sometimes phrased differently (“what percentage of my spend should go in-store”; “What is the best split between above-the-line and below-the-line spend?”). The answer is “it depends”: every situation is different.

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Marketing Consumer Target Market Shopping 100

Retail Wire

MARCH 27, 2023

Americans took up new hobbies and dressed for comfort when the novel coronavirus pandemic hit. Many have turned in their sweats for suits as they return to work. One thing they haven’t given up is their Crocs. The ugly footwear’s sales have jumped 200 percent since 2019.

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Returns 100

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Dive

MARCH 27, 2023

Three courts had already rejected an attempt from Lampert and other lenders to wring millions more from what’s left of the former retail giant.

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A1 Retail

MARCH 27, 2023

Dobbies Garden Centres offers free seeds in partnership with Let It Grow Dobbies is partnering with BBC Radio 2 by handing out 75,000 free packets of seeds from today (Monday 27 th March) to encourage the nation to brighten up the country this spring. It’s part of the BBC’s Let It Grow initiative, to inspire new growers, both young and old, to discover the joy of planting and growing, and encourage them to turn grey spaces into wild and colourful places to help support British wildlife.

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Outdoor ATS 104

Retail Dive

MARCH 27, 2023

The retailer said small-format locations remain a key part of growth and will make up half of approximately 20 new stores opening in 2023.

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Location 129

A1 Retail

MARCH 27, 2023

Bolton-based AV integration specialist, TVC Technology Solutions, has brought its smart display technology to London’s most exciting new social racing experience, the F1 Arcade. This first-of-its-kind premium experiential venue brings the excitement and emotion of the sport from the circuit to the heart of the city. TVC Technology Solutions, part of Bolton-based TVD Group , partnered with Kindred Concepts, a brand-new global venture created to develop experiential leisure concepts, on behalf

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ATS Management Location 95

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

Planning