Mon.Mar 03, 2025

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What 5 charts say about the pandemic’s impact, 5 years later

Retail Dive

Retail may be far from the dramatic day-to-day struggles of 2020, but it hasn’t yet escaped the long tail the global health crisis left in its wake.

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‘Heartening’: Australian retail sales increase 3.8 per cent in January

Inside Retail

Australian retail sales showed improvement in January, with all categories generating positive growth. According to the Australian Bureau of Statistics (ABS), retail sales in the first month of the year increased 3.8 per cent to $37.08 billion from the year-ago period. Other retailing, which includes cosmetics, sports and recreational goods, saw the highest sales growth of 7 per cent as turnover reached $5.90 billion.

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Primark and Pinterest team up for new trend-led homeware range

Retail Gazette

Primark has partnered with Pinterest to launch a new homeware collection inspired by trending interior searches on the platform, marking a shift in how retailers are integrating social media-driven insights into product development. The collaboration will see three trend-led collectionsCosy Cottage, Minamaluxe, and Dainty Dcorrolled out across more than 100 Primark stores.

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Why luxury brand Leo Lin is positioned to be Australia’s next big fashion export

Inside Retail

Australian luxury fashion brand Leo Lin has been part of the fashion landscape for seven years, launching in 2017, but only since building its e-commerce store in 2021 has it really taken off. Leo Lin is named after its eponymous designer who is Chinese-Australian Lin was born in Dalian, China, and moved to Australia in his teens for further education.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Achieving Zero Customer Complaints with Bill Price

Hyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you get zero customer complaints? What benefits do businesses gain by proactively eliminating customer complaints? What is the cost of customer dissatisfaction? Why is it important for company executives to engage directly with the customers?

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Five retail leaders discuss how to deliver value in a spending slump

Inside Retail

This story is from our 2025 Australian Retail Outlook. Download the full report here. Its only when the tide goes out do you discover whos been swimming naked, goes the saying by Warren Buffet, which describes the mood for many in the Aussie retail sector in the last 12 months. Indeed, many retailers will happily say goodbye to 2024, a period when high inflation and interest rates remained persistent and an ongoing cost-of-living crisis crushed consumer sentiment to its lowest in 45 years, all o

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A Blueprint for Retail Cyber Resilience: Evolving Tactics for Today’s Digital World

Retail TouchPoints

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences.

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Slash Retail Energy Costs: Smart Strategies to Cut Electricity Bills and Boost Profits

365 Retail

The current market demands both profitability and environmental sustainability which makes reducing energy expenses an important task for retail companies. The increasing electricity prices present substantial challenges to retailers by elevating operations expenses and diminishing their profits. Businesses apply proper strategies to reduce their business energy costs substantially while sustaining operational efficiency.

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How Cozy Earth Uses Personalized Marketing to Cozy Up to Customers

Retail TouchPoints

The Cozy Earth brand aims to exude what its name implies coziness. According to Chief Marketing Officer George Davis, the brands positioning is rooted in premium quality, comfort and sustainability, elevating everyday moments from 5 p.m. to 9 a.m., when people unwind, recharge and find peace at home. Whether it be bedding, bath towels or a new jogger set, Cozy Earths products aim to create a sense of sanctuary luxurious, ultra-soft products that enhance the best part of your day, Davis explain

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Supporting a Retail Employee in Their Journey to Rehab

365 Retail

Retail employees face demanding work environments, often dealing with long hours, high-stress situations, and customer interactions that can be both rewarding and exhausting. When an employee struggles with addiction, providing the right support is crucial to their recovery and their ability to return to work healthier and stronger. If one of your retail employees needs help, heres how you can support them as they transition into and out of residential rehab or alcohol rehab.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Kroger CEO McMullen Resigns Following Board Investigation

Retail TouchPoints

Rodney McMullen, who began his career at Kroger as a part-time stock clerk in 1978 and has served as Chairman and CEO of the supermarket giant since 2015, has resigned following an internal investigation into his personal conduct that, while unrelated to the business, was inconsistent with Krogers Policy on Business Ethics, according to a company statement.

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Cisco’s Vision for Post-Quantum Cryptography: A Secure Future

Cisco Retail

Quantum computing threatens traditional encryption, and attackers are already preparing. With new NIST standards, the urgency to adopt quantum-resistant cryptography is clear. Cisco leads the transition with secure migration, risk assessments, and Zero Trust integration. Protecting infrastructure integrity is keythe quantum era is here. Are you ready?

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Skechers Brings ‘Performance’ Concept Store to Milan

Retail TouchPoints

A top destination for tourism with a footfall of 6,900 shoppers per hour, Corso Buenos Aires, a prominent shopping street in Milan, is the home of Skechers latest performance concept store. Approximately 294 square meters ( just under 3,200 square feet) in size, Skechers new store brings its assortment of comfort footwear, apparel and accessories to Europes renowned High Street.

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Top 5 Customer Service & CX Articles for Week of March 3, 2025

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Causes Customer Rage Today? by John A. Goodman (CMSWire) When you are already upset and then encounter more frustration, the blood drains from your brain and goes to your muscles (fight or flight), and you stop thinking clearly.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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3 Takeaways from NRF 2025: Retail’s Big Show

Cisco Retail

Its been a couple weeks since over 40,000 retail industry leaders convened in New York City for NRF: Retails Big Show, the event that has consistently been on the pulse of the changing retail landscape, offering invaluable insights and serving as a central hub for whats next in retail. The 2025 event featured the theme Game Changer and throughout our experience at the event, three game changing takeaways stood out above the rest.

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Canadian Adaptive Clothing Brand Selects Fulfillment Partner for U.S. Expansion

Retail TouchPoints

Silverts , a manufacturer of adaptive clothing for seniors and adults with disabilities, has selected Cart.com as its U.S. fulfillment partner. The apparel brand, founded in 1930, will leverage Cart.coms third-party logistics (3PL) solutions and Ohio supply chain hub as it seeks to grow both its wholesale and DTC businesses. Selecting Cart.com as our U.S. fulfillment partner gives us the confidence to scale while continuing to meet the needs of individuals and caregivers who rely on our adaptive

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Renting in Walthamstow: Find Your Ideal Home with Rentumo

365 Retail

Walthamstow, a dynamic and rapidly growing area in East London, has become a top choice for renters looking for affordable homes, great transport links, and a vibrant community. Whether youre a young professional, a family, or a student, finding the right room to rent in Walthamstow can be challenging due to high demand. Thats where Rentumo comes inhelping you find your perfect home quickly and efficiently.

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This Chinese Fast-Food Giant Surpassed McDonald’s as the World’s Largest — Without a Single US Location

Retail Wire

McDonald's has been surpassed by a Chinese fast-food beverage chain.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Pandamonium: Police called to Panda Mart store in Melbourne due to crowds

Inside Retail

Panda Mart required police assistance and additional security as a large crowd of shoppers tried to rush into its newly opened Melbourne store. Described as a ‘real life Temu’, Panda Mart opened its first Australian store at Cranbourne HomeCo centre in Victoria, offering ultra cheap items. The store is located on the site of the inaugural failed big box Masters hardware store. “We didn’t expect we would be this busy.

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Taco Bell Unwraps New Crunchwraps for Their 20th Anniversary. Here’s What We Know

Retail Wire

Taco Bell is celebrating one of its most popular menu items.

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Fresh Produce, Sales Decline, and Digitally engaged shoppers - Monthly snacks #101

Tokinomo

Discover the biggest retail trends, Super Bowl ad highlights, and industry insights in Monthly Snacks #101! From Budweiser & Lays standout commercials to Walmarts same-day delivery expansion and the rise of digitally engaged shoppers, stay ahead with the latest in retail and e-commerce.

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Jersey Mike’s To Donate Every Single Dollar Earned on Day of Giving to Local Charities

Retail Wire

Jersey Mike's continues to support the community by giving back.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Why circular fashion is the future – and how brands can adapt

Inside Retail

The fashion industry is a critical turning point. For decades, weve operated on a model that involves take, make and waste a system thats ingrained in the way brands think, plan and operate. But the cracks are showing, and the pressure to change is mounting. Consumers are demanding more accountability, governments are introducing tighter regulations, and the environmental impact of the current model is impossible to ignore.

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Domino’s Launches Its First Stuffed Crust Pizza Ever as Part of $9.99 Carryout Deal

Retail Wire

Domino's is launching its first-ever stuffed crust pizza immediately.

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Ramadan shopping trends 2025: Food, fashion and gifting

Inside Retail

Ramadan, the Muslim month of fasting, worship and good deeds, has begun and will last until the evening of March 30. In Indonesia, Brunei and Malaysia, Islam is the dominant religion by a long way, while there are sizeable minorities in Singapore, the Philippines and Thailand. Its Indonesia, though, where the most reside: The archipelago is home to 230 million out of the 265 million or so Muslims in the region.

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Skechers Opens Latest Performance Concept Store in Milan on Posh Corso Buenos Aires

Retail Wire

Skechers has doubled down on its commitment to performancewear, opening a store of this sort in Milan.

Apparel 147
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Implementing a unified retail experience from the supply chain

Inside Retail

DHL Supply Chain demonstrates how advanced automation, real-time inventory visibility, and sustainable practices can create a seamless and personalised customer experience across all channels, beginning at the very heart of the supply chain. Over the years, consumer expectations in the retail and e-commerce sectors have evolved due to technological advancements, increased competition, and changing shopping behaviours.

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Jennifer Aniston Gives Celebrity Boost to SkinnyPop’s Brand Refresh

Retail Wire

Jennifer Aniston has partnered with SkinnyPop for a new 30-second promotional spot introducing the brand's new packaging.

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A year in the red: Breaking down Lanvin Group’s double-digit sales drop

Inside Retail

NYSE-listed luxury fashion conglomerate Lanvin Group has reported a 23 per cent year-on-year decline in revenue to 328 million euros for FY24, marking what management described as a “transitional year” as the company strategically realigned its operations. The company said the performance reflects broader economic challenges facing the luxury sector, particularly in key markets such as Greater China and Europe.

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Starbucks’ New Spring Menu Highlights Iced Cherry Chai, Jalapeno Chicken Pocket

Retail Wire

Starbucks is rolling out its new spring menu on March 4.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.