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The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.
Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.
Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com
National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Australian retail sales increased by a mere 1.3 per cent to $35.7 billion in April, according to Australian Bureau of Statistics (ABS) data. On a month-on-month basis, sales rose by just 0.1 per cent in April after falling 0.4 per cent in March. The highest year-on-year growth was in the ‘other retailing’ category, which includes cosmetics, sports and recreational goods, up by 4.7 per cent.
How was your Black Friday weekend last year? No really. Was it actually profitable? Because on one hand, consumers spent record amounts during cyber weekend last year, leading to large year-on-year growth for retail in November. But, and this is a big but, this was almost entirely matched by a large decline in December, which looks even worse when we account for inflation.
How was your Black Friday weekend last year? No really. Was it actually profitable? Because on one hand, consumers spent record amounts during cyber weekend last year, leading to large year-on-year growth for retail in November. But, and this is a big but, this was almost entirely matched by a large decline in December, which looks even worse when we account for inflation.
The inventor of the blue jeans, Levi Strauss & Co, is leaning into collaboration to drip brand heat throughout the year. “Which brand can say that they’re the inventor of the blue jean,” Nuholt Huisamen, managing director of Levi Strauss & Co for East Asia Pacific, told Inside Retail. “Each time I say that I get goosebumps, the blue jean is arguably the most impactful apparel item on the planet,” he stated.
In e-commerce, the delivery experience matters. A lot. According to new Inside Retail research, shoppers really do judge brands by the quality of their deliveries. The question is, what do they want at each stage of the delivery journey? From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
In response to the persistent inflation affecting the economy, Johnny Morris, the founder and CEO of Bass Pro Shops, has reaffirmed the brand's commitment to affordability. With inflation currently at 3.4%, above the Federal Reserve’s 2% target, Morris acknowledged the reality of rising costs and emphasized that the hunting, fishing, and outdoor sporting brand will maintain its focus on delivering value to its customers.
Independently owned pet chain PetO is set to triple its revenue to $200 million following its acquisition of 41 retail stores and 25 vet clinics divested from PetStock and Woolworths’ investment deal. Established by brothers Nick Greenhalgh and David Rowe in 2006, PetO is a family-owned and operated business that has become an established brand in Sydney.
China is significantly bolstering its semiconductor industry with a historic investment of $47.5 billion, reflecting its strategic push to become a global leader in advanced technology. This substantial fund comes as part of China's broader ambition to achieve technological self-reliance amid escalating tensions with the United States over chip exports.
Fashion retailer Dior tapped Australian swimming champion Emma McKeon as an ambassador for the Olympic and the Paralympic Games in Paris this year. Dior said the partnership reflects the luxury brand’s admiration for sporting values such as discipline, perseverance, and respect – and, most of all, going beyond limits. In an Instagram post, McKeon said she is “honoured to be a Dior ambassador for the Paris Olympic Games.” “I have long been an admirer of Christian Dior and I coul
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
The European Central Bank (ECB) is poised to reduce interest rates in its upcoming meeting, marking a significant shift in monetary policy aimed at addressing the current economic landscape. Recent statements from key ECB officials, including Olli Rehn and Philip Lane, suggest that the decision to cut rates is nearly certain.
Walmart has revealed a relationship with fashion tech firm Unspun which aims to reduce the environmental impact of garment manufacturing. Unspun, a Hong Kong and California-based fashion tech startup co-founded by Walden Lam, has been developing scalable made-on-demand technology to produce high-end denim jeans to order. The company has created Vega, the world’s first 3D weaving technique that efficiently converts yarn into clothes.
On Sunday, Elon Musk's artificial intelligence startup, xAI, announced that it has successfully raised $6 billion in a recent funding round, marking one of the biggest deals within the rapidly growing field.
Walmart CEO Doug McMillon told investors on May 16, with not much hyperbole, that his company had “delivered a great quarter to start the year”. The American retail giant under-promised and over-delivered yet again. Consolidated revenue for the first quarter ending April 30 rose by 6.0 per cent, year over year, to US$161.5 billion, with the extra Leap Year day this year contributing about 1 per cent of the growth.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Chinese e-commerce platform AliExpress has welcomed former footballer David Beckham as its new global brand ambassador to mark the upcoming UEFA Euro. The company has also launched a campaign in which the sports icon will help customers ‘Score More with AliExpress’ and get closer to the action during the football event. According to the firm, users will have the chance to take part in a series of interactive games to win exclusive discounts and time-limited prizes, including match ti
Preparing for the Cisco Enterprise Network Assurance (ENNA) exam can be a challenge. Make it easier by signing up for free network assurance prep today.
New Zealand apparel label Rodd & Gunn has opened its Sydney flagship store within the landmark CBD shopping destination, Martin Place. The 150sqm store is housed in a heritage retail space, with its design incorporating architectural highlights that showcase the label’s timeless collections. The brand has released its new winter collection, Beyond the Horizon, which features Italian denim, leather jackets, Woolmark-certified tailored coats, and Australian cotton-spun sweaters.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Gazette + Genesys recently ran an insightful webinar tailored for retailers seeking to enhance their customer experience and drive business success in the digital age. In this session, we explored: Strategies to minimise time to value for retailers while maximising speed and satisfaction for customers Explore how to ensure quality, foster loyalty, and proactively shape the future of CX in retail Using technology to encompass distribution service, product feedback innovation, and beyond D
Cettire denied allegations that non-genuine products are being sold on the luxury fashion retailer’s online platforms. “Cettire has the utmost confidence in the sustainability of its supply chain and the authenticity of all products available and sold via its platform,” said Cettire in a statement. “The company confirms it does not have any product suppliers located in China, the Marshall Islands, Hong Kong, the Philippines, or Vietnam.” Cettire’s comment came
Boohoo is facing a shareholder revolt over plans to pay its bosses bonuses despite pulling in substantial losses over the year. The retailer faced criticism for setting out £1m payouts in its annual report as it failed to meet its financial targets. Several of the business’s shareholders have planned to vote against its proposals to pay the bonuses to co-founders Carol Kane and Mahmud Kamani as well as CEO John Lyttle during its annual general meeting in June, according to The Sunday Times
A trade show is a competitive playground where multiple upcoming businesses are eyeing consumer attention. It presents an excellent opportunity for you to network and generate immediate leads. However, how do you attract visitors who are spoilt for choices in the event and probably have short attention spans? You need something that serves two purposes: it is relevant to the ecosystem and is eye-catching.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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