Retail TouchPoints

DECEMBER 15, 2022

OMG! Walmart customers have a new way to shop — by text message. The retailer’s new Text to Shop capability launched Dec. 14, 2022, and is available for free on iOS and Android devices. . Once a customer enrolls, they are given a QR code that launches a text chat with Walmart on their phone. From there a customer simply texts the items they need. The retailer’s full product selection is available through the service, including items at their local store and from Walmart.com.

Shopping 306

Shopping ATS Customer Experience 306

Inside Retail

DECEMBER 15, 2022

Private equity firm Anchorage Capital Partners is reportedly in the final stages of acquiring David Jones from Woolworths Holdings, the South African retail giant that bought the department store chain for $2.1 billion in 2014. The Australian Financial Review reported on Wednesday that Woolworths Holdings’ deal with Anchorage Capital was imminent and estimated to be between $120 million and $130 million, a fraction of what the company paid for David Jones eight years ago.

Department Stores 246

Department Stores Fashion ATS 246

Retail TouchPoints

DECEMBER 15, 2022

Casey’s General Stores has personalized the shopper journey for its more than 5.5 million rewards loyalty members via more than 1 billion marketing messages in 2022. The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history.

Marketing 297

Marketing ATS 297

Retail Wire

DECEMBER 15, 2022

Rite Aid and Walgreens are among the pharmacies that have cut store hours and, in some cases, shuttered locations as a result of labor shortages in some markets around the U.S. “It becomes a vacuum where you have patients who can’t get the services they used to get,” said Cheryl Wisseh, an assistant professor of pharmacy at the University of California, Irvine. “It’s affecting older adults, those of low socioeconomic status and racial and ethnic minorities the most.

Location 246

Location Marketing ATS 246

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail TouchPoints

DECEMBER 15, 2022

The Honest Company , the Jessica Alba-founded baby and home goods brand, has named Carla Vernón as its new CEO, effective Jan. 9, 2023. Current CEO Nick Vlahos will step down from day-to-day operations as part of a planned succession but will remain on the company’s board of directors. Carla Vernón and Jessica Alba. Vernón, who will become among the first Afro-Latina CEOs of a publicly traded company , will bring a wealth of experience building and promoting brands to her new role.

Beauty and Health 273

Beauty and Health Promotions Consumer Marketing 273

Inside Retail

DECEMBER 15, 2022

Luxury fashion house Louis Vuitton has unveiled ‘LV Dream’, a new “cultural and culinary space” in the heart of Paris. LV Dream is home to nine themed rooms, including ‘Louis Vuitton: As seen by…’, ‘The World of Vuitton According to Rei’, and ‘Leathergoods in Fashion’. Interactive components are featured throughout the spaces, illustrating “the highly original interpretation in constant dialogue with the Maison”.

Fashion 246

Fashion Shopping Planning ATS 246

Inside Retail

DECEMBER 15, 2022

After starting his career in media, working as a special assistant to Network Ten’s then-executive general manager Russel Howcroft, Josh Howard switched gears and moved to New York City, where he worked for startups that blurred the lines between content and commerce. Then, in 2020, he launched his own business, eco-friendly soap brand Single Use Ain’t Sexy.

Supermarket 245

Supermarket Management 245

Retail TouchPoints

DECEMBER 15, 2022

PVH Corp. has appointed Eva Serrano as Global Brand President of Calvin Klein. Serrano will officially join the brand in March 2023 and report to Stefan Larsson, CEO of PVH Corp. Serrano began her career with Zara Europe and has spent 20 years working with the Spanish clothing retailer and its parent company Inditex. She worked as International Commercial Director for the Asia Pacific region and most recently served as President for Inditex Greater China.

Apparel 260

Apparel Fashion Planning Consumer 260

Inside Retail

DECEMBER 15, 2022

Digital furniture retailer Brosa collapsed into voluntary administration on December 14. Co-founded in 2014 by David Wei and Ivan Lim, the brand was an official partner of this year’s Melbourne Food and Wine Festival, and experienced rapid growth throughout the pandemic. It tripled in size over this period and – according to a recent Inside Retail report – outpaced the growth of other furniture businesses in the space , such as Temple & Webster.

Planning 245

Planning Returns Fashion Management 245

Retail TouchPoints

DECEMBER 15, 2022

SymphonyAI Retail CPG has launched the fully AI-enabled CINDE Insights platform for CPGs working with North American retail partners. The solution can help identify relevant opportunities for increasing sales and shopper engagement, recommend high-impact actions and free up time for more strategic decision-making. CINDE was created to surface detailed insights and meaningful recommended actions.

ATS 246

ATS 246

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Retail Focus

DECEMBER 15, 2022

Primark, the international fashion retailer, has today opened its first store in Romania at ParkLake Shopping Centre, Bucharest. With an investment of over €10 million in the new store and hundreds of jobs created in the local economy, the opening marks an important milestone for Primark as the retailer enters its 15 th international market. . The much-anticipated flagship store is part of Primark’s ambitious growth plans in Central and Eastern Europe (CEE), where the brand already has stores

Fashion 173

Fashion Planning Marketing Shopping 173

Retail TouchPoints

DECEMBER 15, 2022

The COVID-19 pandemic has taught businesses many valuable lessons. One of the most relevant learnings is that being suppositional is a sure recipe for disaster. While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

Marketing 246

Marketing Customer Experience Kiosk Shopping 246

Retail Wire

DECEMBER 15, 2022

The U.S. Senate has voted by unanimous consent to ban the use of TikTok on all government devices over concerns that the data accumulated by the video-sharing site could be used by China against American citizens, businesses, the military and the government. The bill, which now heads to the House of Representatives, is separate from another one introduced this week by Sen.

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Retail TouchPoints

DECEMBER 15, 2022

Uber Eats has partnered with robotics company Cartken to offer automated food delivery in Florida using self-driving robots. The offering will launch with select retailers in the Dadeland area of Miami-Dade County, with plans to expand to additional cities in 2023. Cartken’s AI-powered sidewalk delivery robots currently are used for neighborhood food and grocery delivery, campus meal delivery and curbside pickup across the country.

Merchant Services 147

Merchant Services Fulfillment Planning Consumer 147

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Small Biz Trends

DECEMBER 15, 2022

Zoho Desk already has achieved 45% year-over-year growth for the past five years while serving more than 100,000 businesses around the world, but it continues to launch innovative tools to enhance customer experiences. The newest Zoho Desk capabilities include Blended Conversations, a seamless combination of human-driven and bot-powered conversational service experiences, as well as refinements to the user interface to bolster accessibility.

Payment Services 136

Payment Services Fulfillment Customer Experience Management 136

Inside Retail

DECEMBER 15, 2022

Luxury brand Maison de Sabre has partnered with Barneys New York to launch a limited-edition capsule collection. . The capsule, inspired by the New York cityscape and available in black and chrome colourways, is a throwback to Barneys advertising from the 1970s across the Maison de Sabre collection. It has the phrase “Don’t go to work today” printed across the phone case in silver mirror chrome and is finished with co-branded logos.

Advertising 130

Advertising Shopping Marketing 130

Retail Dive

DECEMBER 15, 2022

Consumers reported that delivery times have improved since last year, but theft is on the rise.

Consumer 122

Consumer 122

Inside Retail

DECEMBER 15, 2022

Officeworks appoints Nikala Busse to new CIO position. By Heather McIlvaine. Nikala Busse has been named chief information officer at Officeworks, where she will lead the retailer’s technology team and ongoing digital innovation in the newly created role. She joins Officeworks with a wealth of experience leading IT teams to deliver transformation and innovation projects, including at Coles, where she held several senior positions focusing on improving customer and team member experience, increas

Returns 130

Returns Management ATS Consumer 130

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

365 Retail

DECEMBER 15, 2022

Primark, the international fashion retailer, has today opened its first store in Romania at ParkLake Shopping Centre, Bucharest. With an investment of over €10 million in the new store and hundreds of jobs created in the local economy, the opening marks an important milestone for Primark as the retailer enters its 15 th international market. . The much-anticipated flagship store is part of Primark’s ambitious growth plans in Central and Eastern Europe (CEE), where the brand already has stores

Fashion 122

Fashion Planning Marketing Shopping 122

Inside Retail

DECEMBER 15, 2022

Melbourne-based delivery service YourGrocer has closed down its business as of today. The company allowed customers to order from various retailers and fresh food producers, which boomed during the pandemic. Now that cities have opened up and things are returning to normal, the situation seems bleak for the food-delivery industry. The grocery delivery app Send shut down in May, followed by Voly in November.

Merchant Services 130

Merchant Services Returns Marketing ATS 130

365 Retail

DECEMBER 15, 2022

The past few years have been a tumultuous time for retailers, but they have demonstrated their resilience amidst the pandemic and adapted to the evolving retail landscape. As we head into a new year, consumers and retailers will have new expectations and desires that will continue to alter the ever-changing retail space. . There are three key trends emerging within the retail sector that retailers need to keep their eye on in 2023 if they are going to remain resilient amongst new challenges and

Fulfillment 111

Fulfillment Consumer Returns Management 111

Inside Retail

DECEMBER 15, 2022

Last week, Australian alcohol retailer Beer Cartel announced that it would be shutting down its bricks-and-mortar store at its Artarmon warehouse on the north shore of Sydney, and will transition to an entirely online model as of January 2023. The decision came after the business secured a new warehouse in nearby St Leonards, approximately five times the size of its current location, which will allow it to bring all of its operations under one roof.

Shopping 130

Shopping Location Returns Marketing 130

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Retail Dive

DECEMBER 15, 2022

Automated facilities have lowered expenses by as much as 20% compared to the retailer's legacy network.

Shipping 105

Shipping Fulfillment 105

Inside Retail

DECEMBER 15, 2022

As your SME (small and medium-size enterprise) seeks to expand, there must come a time when 3PL (third-party logistics) consideration will take place. But what exactly are the benefits to hiring a 3PL to deliver your business’s warehouse requirements? Wouldn’t that come at a disproportionate expense? This thought is one of the most common misconceptions of 3PL, as there are many advantages (namely time) which include cost saving which comes as a huge surprise to many SME’s first starting o

Fulfillment 130

Fulfillment Returns Management ATS 130

Retail Dive

DECEMBER 15, 2022

More research from Forbes Advisor suggests that shoppers are checking their shopping lists for items or people to omit.

Consumer 105

Consumer Shopping 105

Inside Retail

DECEMBER 15, 2022

Sydney Airport and Heinemann will jointly introduce Australia’s first domestic terminal “department store” concept next July at T2 and T3. Spanning 1765sqm in T2 and 506sqm in T3, the new retail space’s offerings range from apparel, accessories, watches, jewellery, perfumes, and wines to spirits. While the T2 store targets leisure travellers and the younger customer base with product categories such as designer streetwear and niche fragrances, the T3 store will have a mor

Department Stores 130

Department Stores Accessories Apparel Customer Experience 130

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Mulesoft

DECEMBER 15, 2022

In a world where IT leaders are being asked to do more with less, not getting the most out of your data could mean money left on the table. But with data coming from thousands of different applications in a plethora of formats, making your data truly actionable is much easier said than done. In […]. The post How to Generate Business Value With a Modern Data Stack first appeared on MuleSoft Blog.

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Inside Retail

DECEMBER 15, 2022

The 2023 World Cup is coming to an end this weekend, when Argentina and France will battle it out to be crowned the winner at Lusail Stadium in Qatar. But for Australian sportswear retailers, the match will merely be the warm-up to the Women’s World Cup, which will be held in Australia and New Zealand next year. . We spoke to Alex Morgan, head of Adidas’ retail stores in Australia, about the impact that the men’s tournament has had on sales locally, and what the brand has planned for the women’s

Planning 130

Planning Marketing ATS 130

Mulesoft

DECEMBER 15, 2022

Economic uncertainties and increasing customer expectations are challenging businesses today. Asked to do more with less, you need technology to help you increase efficiency, improve results, lower costs, and deliver success now. The average company uses nearly 1000 applications to run their business and store customer data. This isn’t efficient, effective, or affordable.

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VMS

DECEMBER 15, 2022

Southeastern Grocers Inc. (Jacksonville, Fla.) has opened a new Winn-Dixie store in the Grand Cypress neighborhood in St. Johns County, Florida. The 41,500-square-foot grocery store is in a suburb of SEG’s hometown of Jacksonville, and is the first of three additional Winn-Dixies the grocer has planned for the state. The forthcoming stores are in Jacksonville’s College Park neighborhood and Central Florida’s Apopka City Center.

Grocer 102

Grocer Supermarket Planning ATS 102

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