Tue.Jan 21, 2025

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Why Emotion is the Most Important Customer Experience Metric

Retail TouchPoints

Experiences are, at their core, emotional for customers. Whether its the frustration of being stuck in a middle seat on a long flight, the excitement of waiting hours to taste a special meal, the thrill of getting access to a limited-edition sneaker or the satisfaction of discovering the perfect vacation while browsing late at night, emotions drive all interactions that customers have with brands.

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Australian Company UGG Since 1974 Must Change Name After Legal Battle

Retail Wire

UGG Since 1974 was sued byDeckers Outdoor Corporation, a United States shoe company,for its use of the name UGG.

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Justice Department Accuses Walgreens of Dispensing ‘Millions’ of Illegal Opioid Prescriptions

Retail TouchPoints

The U.S. Department of Justice has filed a civil suit against Walgreens alleging that the pharmacy retailer dispensed millions of unlawful prescriptions for opioids despite clear red flags that indicated the prescriptions were highly likely to be unlawful, according to a statement by Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice Departments Civil Division.

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Olive Garden Releases 2 Fan-Favorite Pasta Dishes for a Limited Time

Retail Wire

Olive Garden is releasing more carb-loaded dishes for fans' delight.

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Protect Your Businesss Online Reputation with These Expert Tips

In today's digital world, your online reputation can make or break your business. Protecting it requires proactive strategies, from monitoring customer reviews and social media mentions to responding professionally and showcasing positive feedback. This guide will help you establish a strong online presence, address negative comments effectively, and leverage SEO to highlight your best qualities.

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Costco Teamsters Authorize Strike when Contract Ends on Jan. 31

Retail TouchPoints

By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union , to take effect on Jan. 31, 2025 when their current contract runs out. Our members have spoken loud and clear Costco must deliver a fair contract or theyll be held accountable, said Sean M. OBrien, Teamsters General President in a statement.

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FDA Approves Johnson & Johnson Nasal Spray for Depression

Retail Wire

The FDA's approval of SPRAVATO for depression could change lives.

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Wendy’s Expands Internationally With Its First Location in Australia. Here Are the Details

Retail Wire

Wendy's is now going to the Land Down Under.

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How brands like Skims, Nike, Ben & Jerry’s create winning retail collaborations

Inside Retail

Baked By Melissa x Tabasco, Kate Spade x Heinz , ELF Cosmetics x Tinder. What do these unexpected retail collaborations have in common with one another? They have all successfully tapped into the power of pop culture to keep hold of the increasingly fleeting attention of the millennial and Gen Z consumer. However, just because a collaboration is unique, or even a little weird, depending on the consumers perspective, doesnt ensure that it will be popular or profitable.

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Netflix Prices on the Rise Again, Streamer Gains 19 Million New Subscribers

Retail Wire

Netflix prices are on the rise as the company prepares for 2025.

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Merchants choose Payment Providers based on business commitment to ESG Ecommpay survey highlights the importance of PSP sustainability

Retail Focus

New research commissioned by inclusive global payments platform Ecommpay found that 61% of e-commerce merchants would definitely choose a payment provider based on their commitment to ESG. A further 38% said they might do so. The sustainability values of a potential partner have at least some influence over all respondents; 41% said they are strongly influenced, and 53% somewhat.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Walmart Is Now Carrying a Strawberry-Flavored Cinnamon Toast Crunch

Retail Wire

Walmart is now carrying a fun, exclusive cereal flavor.

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WHSmith to close 17 stores this year as it streamlines operations

Retail Gazette

WHSmith is set to shut 17 stores across the UK in the coming months, as part of its ongoing restructuring strategy. The retailer , which operates over 1,100 locations nationwide, has already seen several closures since 2023, with more planned for 2025. The latest round will take place between now and May, following a shift in WHSmith’s focus, as it looks to streamline operations and shift its footprint to more profitable locations.

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Costco workers vote to strike in less than 2 weeks

Retail Dive

With a master agreement with the Teamsters set to expire in 10 days, affecting 18,000 of the retailer's workers, hundreds last week held practice pickets.

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Marketing Velocity Central Toolkit: Empowering Partners to Save Time and Money

Cisco Retail

Discover Marketing Velocity Learning: Empowering partners with essential tools and bite-sized courses for seamless co-marketing campaigns, personalized learning paths, and efficient asset customizationaligning with Cisco's strategy for impactful results.

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5 Tips to Build a Strong Web Presence for Your Small Business

Creating a solid web presence is crucial for small business success in today's digital world. This blog covers five essential tips to help you build and strengthen your online presence. Learn how to create a professional website, optimize it for search engines, and leverage social media to engage with your audience. We'll also guide you on the importance of local listings and how to maintain a consistent brand across all platforms.

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 Nala’s founder on “always looking for more ways to represent all bodies”

Inside Retail

Since launching in 2022, Nala has been righting the wrongs of the stale lingerie sector offering consumers a new way to see themselves by being a brand that represents all women. The Australian intimates brand has earned a reputation not only for its undergarments but for its innovative and inclusive campaigns resulting in earned media coverage and a loyal customer base.

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Fast-Food Inflation-Busting Meal Deals Start Now

Retail Wire

There's always a deal to be had at your favorite fast-food restaurant.

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Flat sales in China’s luxury market are the ‘new normal’ – report

Inside Retail

China’s luxury market declined by 18 per cent to 20 per cent in 2024, marking the end of a period of “exponential growth”, with sales expected to remain flat this year, consultancy Bain and Company said at the launch of its latest ‘China Luxury Report’ on Tuesday. Discretionary items, including personal luxury goods, have been hard hit in China, which accounts for around a third of global luxury goods sales.

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Oracle Launches AI Agents for Sales Teams

Retail Wire

In the agentic AI race, Oracle just revealed its AI agent for sales professionals.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Club L London Appoints Dan Lorenson as Chief Marketing Officer

Retail Focus

Global womenswear and lifestyle brand Club L London announces the appointment of Dan Lorenson as its new Chief Marketing Officer (CMO). Dan has been a key figure in the brands evolution since 2018, initially collaborating as the Founder of boutique marketing agency Flying People. His agency secured Club L London as its first client and played a pivotal role in supporting the brands direct-to-consumer launch, where Dans expertise was integral to its early success.

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Adaptive fashion hits the high street as Primark launches first men and women’s range with Victoria Jenkins

A1 Retail

The collection features more than 40 affordable and stylish wardrobe staples across womenswear and menswear, adapted to meet a range of needs Developed alongside award-winning adaptive fashion designer and disability campaigner Victoria Jenkins, the range will be available in 31 stores nationwide and through the 113 UK stores offering Click & Collect from Tuesday 28th January New research highlights the challenges and frustrations disabled people face when it comes to fashion and buying

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Shaftesbury Capital celebrates Covent Garden’s 2024 leasing activity as Alo Yoga opens in Seven Dials Neighbourhood

Retail Focus

Shaftesbury Capital has announced that luxury activewear brand , Alo Yoga, has opened its new UK location in Covent Gardens Seven Dials. Located in an anchor unit at the junction of Neal Street and Earlham Street at a key gateway to the Seven Dials neighbourhood, Alo Yogas opening follows a milestone year of brand commitments at Covent Garden in 2024.

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9 brands to watch in 2025

Retail Dive

From skin care companies like Prequel and Dieux to footwear brand Kizik, these retailers are separating themselves from the rest.

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Boost Your Website Traffic with These Proven Strategies

Driving traffic to your website is key to growing your business online. In this blog, we explore proven strategies to attract more visitors and boost engagement. Learn how to optimize your site for search engines, leverage social media, and create compelling content that resonates with your audience. We’ll also cover the importance of email marketing, online advertising, and analyzing your traffic to refine your approach.

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Trafford Centre welcomes new variety store Flying Tiger Copenhagen, just in time for Valentine’s Day

Retail Focus

Leading retail and leisure destination, Trafford Centre , is thrilled to announce that Flying Tiger Copenhagen, the much-loved Danish variety store is set to open its doors at the centre on Friday 14th February. The new 1,500 square foot store, located on Upper Peel Avenue will feature the brands core ranges, alongside its seasonal love-themed product range in celebration of Valentines Day.

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Best Buy to launch third-party marketplace this summer

Retail Dive

The retailer previously had a marketplace, but ultimately closed down its operations after five years.

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Top 4 Link-Building Providers to Maximize Your Organic Reach in 2025

Retail Focus

Why do some websites always seem to rank higher than others? A key factor is link building. In 2025, building strong, high-quality backlinks is still one of the best ways to improve your website’s search rankings, bring in more visitors, and grow your online presence. But why is link building so important for SEO, and how can it help your website stand out in a crowded online space?

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Retail trends 2025: The future of shopping experiences

Retail Customer Experience

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline operations and enhance customer satisfaction.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Weev and The Boulevard both record ‘best year ever’ as they announce joint venture

A1 Retail

Photo: Thomas O’Hagan, Weev CCO with Andrew Hamilton, Operations Manager at The Boulevard. Northern Irelands electric vehicle infrastructure company has announced a new strategic partnership with premier designer shopping outlet, The Boulevard, to allow customers to charge their car while they shop. Weev finished 2024 as a record year with +300 perent charging capacity and increased its new users by +91 percent compared to 2023.

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Asda to kickstart price war against rivals with major Rollback campaign

Retail Gazette

Asda is set to roll out its largest Rollback price cuts campaign in years, as returning CEO Allan Leighton aims to steer the retailer through tough competition and revitalise its performance. The supermarket chain has faced mounting pressure from both discounters and rival traditional retailers, and emerged as the worst-performing supermarket over the Christmas period.

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Rebecca Vallance appoints Peter Halkett as CEO

Inside Retail

Rebecca Vallance has appointed Peter Halkett as CEO, effective January 28. Prior to the new role, Halkett worked as CEO of Brandbank Group, Moochi, APG & Co, Kathmandu, Zintel, and Pacific Retail Group. Founded by Rebecca Vallance Gasan in London in 2011, the fashion brand is now available in boutiques and premium department stores in Europe, the US, and Australia.

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John Lewis rolls out AI age checks to sell knives online

Retail Gazette

John Lewis has become the first UK retailer to implement AI-powered age checks for online knife sales, in a move to prevent under-18s from purchasing kitchen knives. The technology, developed by British company Yoti, uses facial age estimation to verify the buyer’s age. Customers must consent to having their face scanned, and the AI provides a result within seconds, confirming whether the purchaser is over 18, according to The Times.

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The Evolving Retailer's Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever