Retail Customer Experience
NOVEMBER 21, 2023
As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for shoppers, shareholders and suppliers’ brands by adapting to the shopper’s life and her perception of value.
Retail TouchPoints
NOVEMBER 21, 2023
The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 trillion. The stakes have never been higher!
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Retail Wire
NOVEMBER 21, 2023
American Eagle saw its share price drop roughly 17% on Tuesday, sparked by a holiday projection that failed to meet market expectations.
Retail TouchPoints
NOVEMBER 21, 2023
GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. GoodwillFinds customers can now purchase return assurance for any item, spanning every category on the site — from clothing and shoes to luxury and vintage items to electronics and housewares.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Wire
NOVEMBER 21, 2023
American Airlines flight attendants have asked for permission to strike, and Southwest pilots may be next.
Retail TouchPoints
NOVEMBER 21, 2023
As part of a recently signed multiyear agreement, Foot Locker has become an official National Basketball Association league marketing partner in the U.S., unlocking a multitude of brand-building benefits for the struggling retailer. The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
NOVEMBER 21, 2023
The founder of Binance has resigned from his CEO post and agreed to plead guilty to the DOJ's anti-money laundering charges.
Retail TouchPoints
NOVEMBER 21, 2023
Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched its Holiday Party Shop and Employee Gift Finder solutions, to help businesses and nonprofits prep for holiday parties so they can save time and money.
Inside Retail
NOVEMBER 21, 2023
Chinese discount variety store Miniso posted unaudited revenue of US$519.6 million for the September quarter, representing a 36.7 per cent year-over-year increase. Sales from China were up 34.7 per cent to $342.1 million, primarily driven by a 41.2 per cent increase in revenue from Miniso’s offline stores and a 46.1 per cent increase from Top Toy, the company said.
Retail TouchPoints
NOVEMBER 21, 2023
Walmart is working with Bamboo Rose to develop and implement an enterprise sourcing platform (ESP) designed to bring together disparate systems and improve efficiencies with the retailer’s tens of thousands of suppliers around the world. The solution will support Walmart’s new global multicategory sourcing structure, which supports an EDLC (everyday low cost) operational model.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Inside Retail
NOVEMBER 21, 2023
Jim’s Group – best known for Jim’s Mowing and Jim’s Plumbing – this week announced a surprising brand extension. It’s Jim’s Beauty , offering “professional beauty treatments in the comfort of your chosen space”. It’s surprising because Jim’s Group got its start mowing lawns, then extended into related businesses , including dog washing, pest control and roofing.
Retail Focus
NOVEMBER 21, 2023
The Fragrance Shop, is thrilled to announce the grand opening of its brand new experiential flagship store on Oxford Street, London. This 2,300 sq ft store, the first of its kind, promises an unparalleled fragrance shopping experience like no other. Located on the vibrant Oxford Street, The Fragrance Shop’s flagship store sets a new standard in fragrance retail.
Inside Retail
NOVEMBER 21, 2023
I’ve had a tumultuous relationship with the beauty advent calendar. Once, I had the idea to create one. That is the truth. After months and months of back and forth with an offshore manufacturer and an artist, 200 beauty advent calendars arrived in the office. The whole team hustled to fill each box with miniature beauty products, wrapping them individually in pretty pink tissue paper before placing them inside a beautifully designed, numbered box.
Retail Focus
NOVEMBER 21, 2023
Every retailer, and every graphics installer, has the need for short-term, self-adhesive window and wall graphics that are easy to remove without leaving any adhesive residue. New Year’s sales are a perfect example of one of those times. We’re happy to report that Dorotape have the perfect solutions. Easy to remove self-adhesive graphics from two market-leading manufacturers.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Inside Retail
NOVEMBER 21, 2023
Abercrombie & Fitch Co has posted a double-digit increase in net sales for the third quarter that ended October 28, led by the sharp growth of the Abercrombie brand. The company’s net sales were up 20 per cent to US$1.1 billion (up 19 per cent on a constant currency basis), while total comparable sales rose 16 per cent. The Abercrombie brand’s sales jumped 30 per cent to $547.7 million, with Hollister up by 11 per cent to $508.7 million.
Retail Dive
NOVEMBER 21, 2023
The department store notched more declines in Q3. But store comps were stronger, thanks in part to its Sephora partnership, and margins grew.
Inside Retail
NOVEMBER 21, 2023
Many retailers perceive email and SMS marketing as merely a means to create sales opportunities or build brand awareness. But smart retailers know that creating memorable, personalised interactions can foster long-term customer loyalty by building genuine engaged relationships with customers. By using audience segmentation , retailers can create experiences that surprise and delight customers, turning them into raving fans.
Retail Dive
NOVEMBER 21, 2023
Retail sales and seasonal budgets this year are expected to rise, but consumers anticipate buying fewer gifts with less bang for their buck.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Inside Retail
NOVEMBER 21, 2023
Earlier this month, the Lego Group marked its entry into the travel retail space in Singapore with the opening of two Lego Airport Stores at Singapore Changi Airport. Located at Terminals 3 and 4, the new stores showcase the brand’s ‘retailtainment’ concept, which aims to inspire creativity, build brand love and encourage hands-on play. Both stores will display the Singapore-exclusive HSBC Rain Vortex – the world’s tallest indoor waterfall located in Jewel Changi Airport.
Retail Wire
NOVEMBER 21, 2023
In a Sotheby's auction in London, a rare 1926 Macallan Adami single-malt whiskey sold for $2.7 million.
Retail Dive
NOVEMBER 21, 2023
The retailer lowered its guidance as a result of consumer uncertainty, but CEO Corie Barry said the sector should stabilize next year.
Retail Wire
NOVEMBER 21, 2023
2,100 Detroit casino workers have approved a contract proposal, bringing a 34-day strike to a halt for two of three casinos.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Dive
NOVEMBER 21, 2023
While the apparel category has seen mixed results this year, it will be a popular gift choice, according to a new survey.
Retail Wire
NOVEMBER 21, 2023
Could this be a good sign for gas prices?
Dezeen
NOVEMBER 21, 2023
Gradated lava stone flooring and suspended planet-like orbs feature at the Cafe Nuances coffee shop in Paris , which was created by Dezeen Awards -nominated studio Uchronia. Located on the city's Rue de la Tremoille, the coffee shop is the third Uchronia -designed branch for Parisian coffee roaster Cafe Nuances. Cafe Nuances' latest branch has a bright white facade The one-room shop is fronted by a bright white facade in stark contrast to its vivid-hued interior.
Retail Wire
NOVEMBER 21, 2023
By stacking coupons, watching for sales, and using browser extensions that add even deeper discounts, shoppers can find Black Fridays deals with a little legwork.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Dive
NOVEMBER 21, 2023
The immersive experience, based on its new NYC flagship store, lets users take an interactive tour of eight rooms and request free services from design experts.
Retail Wire
NOVEMBER 21, 2023
Apple finds itself at the center of an antitrust lawsuit against Venmo and Cash App users.
Retail Gazette
NOVEMBER 21, 2023
Ikea has launched a new mattress removal and recycling scheme as part of its sustainability efforts. The home furnishings retailer’s latest initiative will transform old mattresses into raw materials, which can then be used for new products. Customers are required to book a collection for their mattress, either online or in-store for £40 per item.
Retail Wire
NOVEMBER 21, 2023
A segment of the Southeastern Pennsylvania Transportation Authority (SEPTA) broils with discontent as two unions are considering a strike.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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