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A well-designed product layout is not merely an aesthetic choice; it is a fundamental aspect of retail strategy that can significantly influence customer behavior and sales. When you walk into a store, the layout guides your journey, subtly directing your attention to specific products and areas. A thoughtfully arranged space can create an inviting atmosphere that encourages exploration and engagement.
At first glance, the mid-market UK retailer known for selling a bra every two seconds, Marks & Spencer, and the premium Australian department store with luxury aspirations, David Jones, would seem to be a poor fit. Earlier this week, David Jones announced it was launching Marks & Spencer’s core lingerie and sleepwear range in selected stores and online.
For most people, summertime means sunshine, beaches and barbecues. Retail marketers, however, already have the holiday season on their minds, and summer is a great time to begin holiday prep – including connecting with your legal and compliance colleagues to make sure your mobile marketing program is holiday-ready. Text message marketing is a significant revenue driver for retailers, earning more engagement from consumers daily.
The temperatures might be hotting up, but the majority of e-commerce businesses will now be planning for the winter months, with Black Friday always a key revenue driver. In response, a new report has been published by Ecommpay, the inclusive global payments platform, providing vital insights into 2024 Black Friday trends to help merchants plan for this year.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
RSPA Members can see and demo Star printers, cash drawers, BPA/BPS-free Prop 65-compliant paper and labels, and cloud solutions in Booth 411 at RetailNOW 2025. Las Vegas, NV – July 17, 2025 – Star Micronics , a trailblazer in point of sale (POS), cloud printing, and retail technology solutions, is excited to announce participation in RetailNOW 2025, the annual Retail Solutions Provider Association (RSPA) trade show, education conference, and networking event.
In today’s fast-evolving retail landscape, customer expectations have never been higher, especially regarding speed, convenience and seamless service. The modern shopper, increasingly accustomed to digital-first experiences, now demands the same frictionless journey in physical stores. This shift is driving traditional retailers to rethink every touchpoint, from entry to checkout, with a focus on instant gratification and streamlined technology.
Commerce media solution Criteo and the retail media arm of marketplace solution Mirakl have launched a global integration to unlock as-yet untapped retail media opportunity for third-party marketplace sellers and other mid- to long-tail advertisers. This group of advertisers consists of thousands of smaller brands and marketplace vendors that, while modest in scale individually, collectively represent a significant portion of advertising investment.
Commerce media solution Criteo and the retail media arm of marketplace solution Mirakl have launched a global integration to unlock as-yet untapped retail media opportunity for third-party marketplace sellers and other mid- to long-tail advertisers. This group of advertisers consists of thousands of smaller brands and marketplace vendors that, while modest in scale individually, collectively represent a significant portion of advertising investment.
Experiential retail has become the modus operandi for many industry players in recent years, but oftentimes, their activations don’t live up to the term. However, a first-of-its-kind retail experience is about to open its doors in Melbourne. Courtside is a 10,000-square-metre complex that brings a training facility, basketball infrastructure, hospitality and retail under one roof.
Canadian convenience store giant Alimentation Couche-Tard (ACT) , which has been trying to engineer a purchase of 7-11 parent company Seven & i Holdings ( 7&i ) for nearly a year, has ended its quest to create a multinational c-store behemoth. In March 2025 ACT called for “full engagement” in the merger talks from 7&i, but in a letter sent to the 7&i board of directors on July 16, ACT blamed the Japanese company for failing to provide the necessary data needed to complete due dil
While other segments of the luxury industry struggle to recapture momentum, Richemont’s glittering jewellery business is leading the way. Richemont , the owner of Cartier, Van Cleef & Arpels and other high-end maisons, reported a better-than-expected 6 per cent increase in sales at constant exchange rates for the quarter ending June 30 to 5.4 billion euros (US$6.3 billion).
Kohl’s has named Arianne Parisi as its new Chief Digital Officer (CDO), responsible for driving digital business through the department store’s website and app. Parisi, who brings 20 years of retail experience to the job, was most recently CDO at JD Sports Fashion and has extensive merchandising experience from her time at The Sports Authority. “As the pace of retail transformation accelerates, Kohl’s can uniquely serve today’s families,” said Parisi in a statement. ̶
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
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As President Trumps’s tariffs continue to bounce around, country by country, much of the focus has been on the percentage of the day: 30%? 50%? 145% ?! But even when the rates finally settle, the costs associated with those still amorphous percentages go deeper — in large part because of the unpredictability that has characterized their implementation.
M&S has confirmed that its Sparks loyalty scheme is back online, almost three months after it was forced to shut down parts of the business following a cyber attack. The fashion and home retailer said that it was offering a range of treats and rewards across fashion and home as a “thank you” to its customers. M&S said its coffee stamp scheme will soon be reinstated across its UK cafes, granting customers who have collected their six stamps a free coffee in their hub to redeem
The stage is set, the brands are ready, and the retail community is counting down the days! With just one week to go, excitement is building for the 65th edition of the Home & Gift Buyers’ Festival , taking place in the picturesque town of Harrogate from 20 th – 23 rd July 2025. This landmark event promises a rich blend of heritage and forward momentum, uniting thousands of retailers and unparalleled set of brands for four days of discovery, conversation, and connection.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Superdrug has named chief commercial officer Simon Comins as its new chief operating officer. The retailer described the promotion as a “significant milestone” for the business and Comins’ 38-year career with the business. Comins, who took up the new post at the start of the month, has worked his way up through the business in a variety of roles after starting as a part-time store assistant at 15 years old.
Today, Roadchef , one of the UK’s leading motorway service area (MSA) operators, announces the launch of its new Farm Shop at Sedgemoor Services Southbound, on the M5. This marks the company’s first venture into showcasing premium local artisan produce. The new offering invites travelers to pause their journey and discover the finest food, drink, and craft gifts that Somerset and the wider South West region has to offer.
Frasers Group has posted a 2.8% increase in its annual profits but warned of softer earnings in its forthcoming year as it grapples with £50m in extra costs due to changes outlined in last year’s Budget. The Sports Direct owner delivered an adjusted pre-tax profit of £560.2m in the 52 weeks to 27 April, despite group revenue falling 7.4% to £4.93bn.
While specialty retail prospers, the grand old dames of Japan retail are looking vulnerable again. When Cuba’s Javier Sotomayor jumped 2.45 metres to set the world high jump record back in 1993, no one imagined it would stand, still unbettered, more than 30 years later. But when you set the bar that high, it takes an amazing feat to go even higher, even in the athletics world, where amazing feats are usually surpassed by still more amazing ones in a relatively short time.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
In a crowded market, traditional loyalty programs no longer cut it. Today’s consumers want interactive, personalised experiences—and online casinos have mastered this through gamification. Their strategies offer valuable lessons for retailers looking to boost engagement, spending, and long-term loyalty. What is Gamification? Gamification is the use of game elements—like points, levels, badges, and leaderboards—in non-game settings to boost engagement and participation by tapping into human drive
DFS Furniture is set to deliver a pre-tax profit “slightly above the top end of guidance” following strong trading and good cost control through the year. The furniture giant reported its profit for the year to 29 June will sit higher than its initial £29m forecast, rising from £10.5m the year before. The retailer said that its profit performance had been driven by strong trading, gross margin rate progression and continued cost discipline.
Key Takeaways Boost Engagement: Instagram quizzes provide an engaging way to connect with your audience, driving higher interaction rates and participation. Enhance Brand Awareness: Utilizing quizzes can increase dwell time on your profile, leading to greater visibility on Instagram and attracting new followers. Variety of Quiz Types: Different quiz formats, such as personality and trivia, can cater to your audience’s interests while aligning with your brand message.
Dunelm has toasted to a “good” final quarter as its chief executive Nick Wilkinson said the retailer was “not standing still” amid a more muted trading environment. Sales for the homeware giant rose 4% to £415m in the 13 weeks to 28 June, as it benefited from the warmer weather and consumers seeking value. The retailer said its outdoor furniture and decorative outdoor accessories sold “very well, especially in the warmer periods at the start and end of the quarter”.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
As Australia’s largest day spa network, with more than 110 spas across Australia, New Zealand and Thailand, Endota is well-versed in delivering wellness treatments. However, the network’s impressive size brings a particular marketing challenge, which the 25-year-old business tackled head-on last holiday season. The goal was to launch a national pre-Christmas campaign that was both customised and scalable, working for every spa in the network.
NEXT has opened a new flagship store at Eldon Square in Newcastle, launching its latest store concept and expanding its offering across all core departments. Spanning 33,694 sq ft, the store includes Womenswear, Menswear, Kidswear, and Homeware. The site features a newly enlarged Menswear suit and shoe department, expanded by over 200 sq ft, and a Homeware section that has doubled in size, increasing the product range available in the city centre.
Domino’s Pizza Enterprises is facing a crisis of confidence. The recent wave of CEO departures, declining share price and store closures across key markets signal profound concerns around strategic clarity, governance frameworks and the future of one of Australia’s most recognisable quick-service restaurant brands. The latest executive departure came in early July with the sudden resignation of Group CEO Mark van Dyck, who stepped down after just seven months in the role; his exit is scheduled f
In recent years, the way we shop has changed beyond recognition. Although some still head to the high street and browse, many are now more likely to log on and go online. It’s quicker, more convenient and available 24/7. But it lacks the joy of a real-life shopping trip – the personal interactions, the chance to ask questions from knowledgeable staff and the serendipity of finding something new and unexpected.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
The Centre, Livingston, which is one of the largest shopping centres in the country has unveiled plans to open a new jewellery store, F.Hinds and a 380-seater Marble Buffet restaurant, which will be their first site in a Scottish mall, creating a total of 41 new jobs for the local area. F.Hinds is a sixth generation, family-run jewellers which opened its first store in London in 1856 and now has 118 stores across the UK, the store will offer a wide range of products for every age, taste and occa
Brazilian fashion brand FARM Rio has opened its latest pop-up boutique at Bicester Village , offering visitors a vibrant and immersive retail experience inspired by nature and tropical culture. Running until 30 October 2025, the boutique brings the brand’s bold design ethos to one of the UK’s premier luxury shopping destinations. Open daily, the pop-up is set within the village’s open-air, pedestrian-friendly environment in Oxfordshire.
New York Attorney General Letitia James has told a federal judge her office will hold off enforcing a state law requiring retailers to tell customers that they use algorithmic pricing for now, Bloomberg Law reports. That pause is designed to give Judge Jed Rakoff time to decide on a motion filed by the National Retail Federation seeking a temporary and permanent injunction against the law going into effect.
UK retailers are forecast to see five million consumers shop either in-store or online for the Quarter-finals stage of the Women’s Euro tournament, according to a new report. The Women’s Euro 2025 Spending Report , by VoucherCodes.co.uk , forecasts £78 million will be spent by UK consumers at retail stores, as they purchase food, drink and other viewing essentials for the Women’s Euro Quarter-final matches.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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