Retail TouchPoints

JANUARY 4, 2023

Amazon has reached an agreement with certain lenders for an $8 billion unsecured loan, according to a filing with the SEC. The loan is set to mature in 364 days, with an option to extend for another 364 days, and will be used for “general corporate purposes.”. “Given the uncertain macroeconomic environment, over the last few months we have used different financing options to support capital expenditures, debt repayments, acquisitions, and working capital needs,” said an Amazon spokesperson in a

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Finance 325

Inside Retail

JANUARY 4, 2023

Amazon.com’s layoffs will now stretch to more than 18,000 roles as part of a workforce reduction it previously disclosed, Chief Executive Andy Jassy said in a public staff note on Wednesday. The layoff decisions, which Amazon will communicate starting January 18, will largely impact the company’s e-commerce and human-resources organizations, he said.

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Planning Consumer ATS 246

Retail TouchPoints

JANUARY 4, 2023

Shopify has unveiled a new modular ecommerce offering targeted at enterprise retailers in a shift away from its previous focus on primarily serving smaller retailers. . Over the last two decades Shopify has built, optimized and scaled ecommerce infrastructure that now powers more than 10% of U.S. ecommerce. With the new Commerce Components by Shopify , enterprise retailers can now pick and choose from these various pieces of infrastructure — such as Shopify’s checkout functionality — and integra

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Checkout Shopping ATS Marketing 310

Inside Retail

JANUARY 4, 2023

Starting as a “basic” athleisure-wear brand under parent company Between The Flags , Bondi Active founder Briony Oayda identified the potential to integrate the coastal Australian suburb’s way of life into its product design, and brand identity. . Targeting a fashion and eco-conscious demographic that live in – or want to buy into – the Bondi lifestyle, Oayda set out to create a wearable wellness brand that offers men’s and women’s activewear with an edge.

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Planning Outdoor Fashion Location 240

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

JANUARY 4, 2023

The advantages of buying online are clear. For customers, product selection has gone up while prices have gone down , and convenience has become king. But not everything is better online. Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition.

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Comparison Shopping Consumer Shopping Customer Experience 302

Inside Retail

JANUARY 4, 2023

Big C, Thailand’s third-largest retail company , is rumoured to be laying the groundwork for an IPO, as reported by Inside Retail on 8 November. If it happens, a good slice of the funds needs to go into upgrading its store fleet, which is looking increasingly dated compared to some of its competitors. It is holding back growth at a time when sales should be rebounding strongly from the low bar set in 2020-21.

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Inside Retail

JANUARY 4, 2023

Walgreens Boot Alliance and CVS Health Corp said on Wednesday they plan to seek certification to dispense abortion pills following the US Food and Drug Administration (FDA) decision to allow retail pharmacies to offer the drug in the United States for the first time. “We are working through the registration, necessary training of our pharmacists, as well as evaluating our pharmacy network in terms of where we normally dispense products that have extra FDA requirements and will dispense the

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Retail Wire

JANUARY 4, 2023

Amazon.com said it has reached a deal with lenders on an unsecured loan of $8 billion. The term loan will mature in 364 days with an option to extend it for another 364 days. “Given the uncertain macroeconomic environment, over the last few months we have used different financing options to support capital expenditures, debt repayments, acquisitions and working capital needs,” said an Amazon spokesperson.

Finance 130

Finance 130

Intelligence Node

JANUARY 4, 2023

Introduction Making it to the big leagues in retail isn’t as simple as it used to be. eCommerce is set to dominate the retail environment, bringing with it a whirlwind. The post An Ultimate Guide to Optimizing Your eCommerce Business appeared first on Blog.

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Retail Wire

JANUARY 4, 2023

The Food and Drug Administration is making a regulatory change that will give retail pharmacies the ability to sell abortion pills with a prescription from a licensed healthcare provider. The medication, mifepristone, has previously been dispensed through medical care facilities and mail-order pharmacies.

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Hyken

JANUARY 4, 2023

Happy New Year! We have an exciting year ahead of us. So much has changed in just the past three years. And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. I don’t often repeat content, but I’m going to share those predictions and trends here, in a revised and shorter format.

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Customer Experience Customer Retention Consumer Marketing 112

Retail Wire

JANUARY 4, 2023

Congress has passed the Pregnant Workers Fairness Act, which requires employers to provide pregnant workers with access to water, increased bathroom breaks and restrictions on lifting heavy objects. The Pump Act extends breaks for workers who are nursing their babies.

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Retail Dive

JANUARY 4, 2023

Liquidation sales are ongoing at 115 locations across 36 states and Puerto Rico, amid the Sears-affiliated home goods retailer's bankruptcy.

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Location ATS 108

Retail Wire

JANUARY 4, 2023

About 300 video game testers at Microsoft’s ZeniMax Studios have voted to be represented by the Communications Workers of America union. Microsoft has said it will accept the formation of the union as it seeks to gain support for its proposed deal to acquire Activision Blizzard.

ATS 100

ATS 100

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Talking Retail

JANUARY 4, 2023

Spar store owner Leslie Francis, who was recognised as an Unsung Hero in the Independent Retail News-organised competition in 2019, has now been recognised in the New Year’s Honours list with a British Empire Medal. Francis said she wept tears of joy when she received the news. “I was so surprised and honoured to receive. This story continues at Independent Retail News Unsung Hero receives BEM in New Year’s Honours list.

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ATS 98

Retail Wire

JANUARY 4, 2023

Columbia REIT, a landlord of office space used by Twitter in San Francisco, has filed a suit over unpaid rent against the social media company. “The litigation is a normal and expected action to occur when a tenant has a lease and does not pay rent required by a valid contract with the landlord,” said Carl Tobias, a law professor at the University of Richmond.

ATS 100

ATS 100

Shopify

JANUARY 4, 2023

Whether you already have brick-and-mortar locations or have considered one, you know all too well how expensive and high-maintenance large retail spaces can be. The high rental prices and long commercial leases are two of the many reasons more offline sellers are opting for temporary stores (like pop-up shops) and ways to make do with smaller spaces.

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Location Shopping 98

Retail Wire

JANUARY 4, 2023

Shopify is putting an end to recurring meetings of more than two people and is encouraging workers to opt-out of participating in big internal chat groups in an effort to raise productivity.

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

A1 Retail

JANUARY 4, 2023

Age UK and The Wombles join forces to encourage the public to recycle and reuse by supporting the Charity’s shops in 2023. Christmas may be over, but The Wombles have joined forces with Age UK to show everyone that the goodwill doesn’t have to be! The Charity has teamed up with the much-loved children’s characters so that they can spread their positive message of local environmentalism and encourage the public to join the sustainable movement by supporting Age UK’s shops.

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Shopping ATS 97

Retail Wire

JANUARY 4, 2023

Jeff Gennette, CEO of Macy’s Inc., made the decision to be open about being gay when he joined the retailer’s management training program in 1983. “It was the beginning of the AIDS crisis,” said Mr. Gennette. “So it was a scary time to be a gay person and be out and open.”.

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ATS Management 100

Retail Dive

JANUARY 4, 2023

The long-tenured “SNL” veteran is out of place among pint-sized peers in a six-part effort that focuses on entertainment value over branding.

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Retail Wire

JANUARY 4, 2023

Gap Inc. is putting a 162,000-square-foot office up for sale or lease. The building currently houses Athleta.

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Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Dive

JANUARY 4, 2023

Though retailers saw an uptick in sales online and in stores this year, inflation has undercut growth, according to GlobalData.

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Mulesoft

JANUARY 4, 2023

MuleSoft is headed to NRF from January 15–17, 2023 at the Javits Convention Center in New York, NY – and the timing couldn’t be better. Economic uncertainties and increasing customer expectations are challenging retailers today. Asked to do more with less, you need technology to help you increase efficiency, improve results, lower costs, and deliver […].

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ATS 91

Retail Dive

JANUARY 4, 2023

Amy Hauk, who led the lingerie giant’s Pink brand for four years before the company integrated its two major labels last year, will exit in March.

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VMS

JANUARY 4, 2023

Bloomingdale’s (New York) said it will enter the Seattle market later this year by opening its third Bloomie’s. Such stores are stocked with a scaled-down selection of Bloomingdale’s soft home merchandise. Also offering drinks and dining options, Bloomie’s has been designed for a “casual, contemporary and highly curated experience,” says the company.

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Location Marketing 86

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Dive

JANUARY 4, 2023

The brand plans to expand its footprint in 2023, and the latest Oak Brook neighborhood location features a pickleball court.

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Location Planning 102

VMS

JANUARY 4, 2023

EPISODE SUMMARY. Rituals is retail brand whose stores are built on ancient narratives and traditions and made contemporary with modern technology. Their stores are a sensory experience that starts with a cup of tea, a hand washing ritual and then an exploration of the product assortment. Richard Lems is Director Format and Design and has lead the evolution of the store concept to a fleet of over 800 location in 33 countries.

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Visual Merchandising Customer Experience Fashion Outdoor 86

Retail Dive

JANUARY 4, 2023

But the lingerie giant may need to take bolder steps as it attempts to alter consumer perceptions of its own branding, analysts say.

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Consumer 98

VMS

JANUARY 4, 2023

Focus Brands (Atlanta), parent company of seven quick-service restaurant (QSR) brands, says dual-branded locales will play a major role in its future , due to what it described as their strong franchisee and consumer appeal. As a result, Focus Brands’ portfolio – Auntie Anne’s, Carvel, Cinnabon, Jamba, McAlister’s Deli, Moe’s Southwest Grill, and Schlotzsky’s – have signed agreements to open more than 50 dual and tri-brand locations in the coming year.

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Location Consumer ATS 81

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience