Retail TouchPoints
AUGUST 8, 2024
CVS Health has identified a “multi-year opportunity” to deliver $2 billion in savings, said President and CEO Karen Lynch during a call discussing the retailer’s Q2 financial results. The cuts will come from a combination of streamlining and optimizing operations, rationalizing its business portfolio and accelerating the use of AI and automation across the enterprise.
Retail Wire
AUGUST 8, 2024
Wendy's is adding another level to its AI offerings.
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Retail TouchPoints
AUGUST 8, 2024
To kick off this discussion about privacy, let’s start with a little quiz. When you see the data privacy pop-up at a new site you’re visiting, do you: 1. Click “accept” without reading a word? 2. Read 10 words, scroll down a few times, and then click “accept”? 3. Read every single word and carefully consider whether these statements reflect your personal standards around privacy and data use?
Retail Wire
AUGUST 8, 2024
Taco Bell is making the most money for Yum! Brands.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
AUGUST 8, 2024
Macy’s has partnered with Rokt to provide shoppers with post-purchase offers via non-endemic ads delivered during the checkout and transaction experience. The partnership, which initially launched in summer 2023, uses the Rokt ecommerce network’s AI and machine learning capabilities to leverage intelligence informed by more than 5 billion transactions across hundreds of businesses.
Inside Retail
AUGUST 8, 2024
Furniture retailer Nick Scali’s net profit plunged 20.3 per cent year over year to $80.6 million in the 12 months ended June 30. Revenue fell 7.8 per cent to $468.2 million, which Nick Scali said reflects the previous year benefiting from increased deliveries with lead times returning to pre-Covid levels. The group’s written sales orders totalled $454.2 million, which includes Fabb Furniture UK’s written sales orders of $6.8 million.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
AUGUST 8, 2024
Australian charity Bridge It has attracted the attention and support of some of Australia’s most high-profile retail brands, including Mecca, Decjuba, Merry People and Wanderlust. The Melbourne-based charity is on a mission to end youth homelessness and has been backed by Richard Branson. Last week, supplements brand Wanderlust invited Carla Raynes, Bridge It’s founder and CEO, to be interviewed by America’s sweetheart Drew Barrymore in a series of couch discussions as part of the brand’s True N
Retail TouchPoints
AUGUST 8, 2024
Events combine brand storytelling, commerce and community all in one. Whether you are a business-to-business (B2B) or business-to-consumer (B2C) company, connecting with your customers beyond your store and/or website is an invaluable opportunity for creating one-to-one engagement and bringing your brand to life. Events such as trade shows, pop-up retail stores and brand activations create a unique opportunity to meet your customers on their terms: where they shop, learn or are entertained.
Retail Wire
AUGUST 8, 2024
Disney blames slower demand and higher prices for a drop in profit at its theme parks.
Retail TouchPoints
AUGUST 8, 2024
Steve Dennis has worked for some of the world’s most well-known retail companies — in-house with Sears and Neiman Marcus and as a consultant for various others. And in all these experiences, he has found that they all had one thing in common: they struggled to keep pace with the disruptive forces specifically impacting business and retail. “I was always asking some version of the same question, which is, ‘If the world has changed so much, why have you changed so little?
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Wire
AUGUST 8, 2024
These scanners should stop those who do not have a membership from entering the store.
Inside Retail
AUGUST 8, 2024
Clare Barrins doubles as an executive at a Silicon Valley tech giant and the founder of Australian swimwear label, Sheila. As her brand celebrates the end of its first year in business, Barrins spoke with Inside Retail about how her corporate career path in banking, finance and tech has lent itself nicely to running a retail startup. She also shared insight into her leadership style, productivity hacks and the career advice she keeps circling back to.
Retail Wire
AUGUST 8, 2024
Ace Hardware has recently announced a strategic partnership with VusionGroup to start utilizing advanced digital shelf label (DSL) technology across its stores, with goals to enhance both operational efficiency and customer service.
Inside Retail
AUGUST 8, 2024
Sports apparel company Under Armour has reported a rocky start to fiscal 2025, with revenue down 10 per cent to US$1.2 billion, and an operating loss of $300 million. In North America, sales were down 14 per cent to $709 million, and internationally by 2 per cent to $473 million. Sales in EMEA (Europe, the Middle East, and Africa) remained the same, down 10 per cent in Asia-Pacific and up 16 per cent in Latin America.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Wire
AUGUST 8, 2024
Ralph Lauren recently reported its Q1 fiscal 2025 results, topping analyst forecasts.
Inside Retail
AUGUST 8, 2024
Craft distillery Archie Rose has launched Tailored Spirits Live, a unique pop-up activation where consumers can customise their own gin or whisky. The event –which made its debut at the Queen Victoria Building (QVB) – aims to provide shoppers with a personalised gifting experience. Patrons can choose from two distinct gin or whisky liquid blends and further customise their purchase by adding a personalised label featuring a customised background colour, name, and message on the back.
Retail Wire
AUGUST 8, 2024
Higher food prices and consumers weary of inflation are taking a toll on Monster's profits.
Inside Retail
AUGUST 8, 2024
Retailers and employee unions have reaffirmed their commitment to protecting retail workers from workplace assaults and harassment with the inauguration of a safety council which is now active. The Shop, Distributive and Allied Employees Association (SDA) and the Australian Retailers Association (ARA) agreed to establish a Retail Employee Safety Council (RESC), following an industry roundtable last October. “Customer abuse and aggression is an epidemic that the industry has been wrestling
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Focus
AUGUST 8, 2024
The Mercers’ Company has announced a flurry of leasing activity in Covent Garden , with leading fashion and beauty brands, Nobody’s Child, SpaceNK, Whisltes, and Lipault, committing to over 11,200 sq ft of prime retail space on Long Acre and Neal Street. Responsible womenswear brand, Nobody’s Child, has selected 3 Neal Street to house its new London flagship.
Inside Retail
AUGUST 8, 2024
Capri’s sales have plummeted for the first quarter, with management attributing the decline to softening demand for luxury goods. However, GlobalData MD Neil Saunders said the company cannot pin all the blame for its poor numbers on the market, as the slowdown is not anywhere near the margin of Capri’s 13.2 per cent drop in sales. Compared to the same period in pre-pandemic 2019, sales have fallen 20.7 per cent, an erosion seen in very few other retailers, Saunders continued.
Retail Focus
AUGUST 8, 2024
The biggest ever outdoor store in Europe will be opening on 23rd August 2024. The brand new GO York store will officially open at Vangarde Shopping Park, with a grand opening weekend on 7th and 8th September. The store will officially be opened by GO Outdoors brand ambassador and TV star Helen Skelton, and celebrations will last all weekend. With demonstrations from brands such as Weber and Campingaz and the opportunity to meet with brand experts from Garmin, Adidas Terrex, Hunter, Montane, The
Retail Wire
AUGUST 8, 2024
It may not officially be fall, but the flavors of the season have already hit store shelves.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Focus
AUGUST 8, 2024
Shaftesbury Capital has announced the opening of The EL&N Deli & Bakery, a brand new concept from the globally renowned café, EL&N. Located in Covent Garden’s heritage-listed Market Building, the launch marks the creation of EL&N’s first-ever sub-brand, reinforcing Covent Garden’s status as an iconic London destination for world-renowned brands to open new concepts.
Inside Retail
AUGUST 8, 2024
Victorian healthy cafe concept Green Cup has launched its first salad location, Green Cup Canteen, located in the heart of Armadale. Inspired by Hawksburn Village and designed by interior design firm Hecker Guthrie, the store uses raw elements such as lumber, steel, concrete, and fibreglass to create a modern and sophisticated atmosphere. The store design features a “nourish bowl salad bar” for consumers to enjoy an interactive experience but with only 13 seats.
Retail Focus
AUGUST 8, 2024
Evolve Estates , part of commercial property and investment collective M Core, has announced the arrival of two new tenants at The Grosvenor Centre in Northampton. Leading fashion retailer H&M has exchanged on a substantial 29,160 sq ft unit on The Parade at the prominent retail and leisure destination. Adding to the existing diverse tenant mix, new coffee shop, Bewiched, is now open to customers in a 4,359 sq ft unit on Newland Walk.
Inside Retail
AUGUST 8, 2024
We’ve all heard the expression that dogs are “man’s best friend”. Well, now, they can be treated like a king. Recently, luxury Italian brand Dolce & Gabbana went viral with the release of a new perfume product dubbed Fefè. Fefè “marks the brand’s inaugural alcohol-free fragrance mist tailored specifically for dogs,” Dolce & Gabbana stated about the launch.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Focus
AUGUST 8, 2024
Bodycare, a leading health and beauty retailer with over 130 stores across the UK, has chosen TRILUX lighting solutions as part of its ongoing store improvement programme. Bodycare, renowned for its competitive prices and quality brands, faced the challenge of upgrading its store lighting to create a vibrant shopping atmosphere while keeping costs down and ensuring a speedy installation process.
Inside Retail
AUGUST 8, 2024
Since the beginning of this year, South Korea has seen a significant influx of investment from global luxury brands. This trend started to gain momentum when the French handbag brand Polene made its entry into the market. Following closely on Polene’s heels, the Spanish luxury house Loewe entered the country just last month, making a grand statement with the opening of a flagship store in Seoul’s bustling Gangnam Apgujeong district.
Retail Wire
AUGUST 8, 2024
Boeing has named Robert "Kelly" Ortberg as its new President and CEO.
Retail Focus
AUGUST 8, 2024
Looking for the perfect way to celebrate a special occasion or simply treat your friends to an unforgettable adventure? Experience gifts and exciting days out offer a unique opportunity to create lasting memories and share incredible moments together. From thrilling sports experiences to relaxing culinary treats, there’s something for everyone.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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