Thu.Jun 01, 2023

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The ‘silent majority’ have a beef with brands. Here’s why

Inside Retail

Customers are becoming increasingly irritated by what they perceive to be aggressive sales approaches in digital marketing communications. According to a report from Customology, dubbed The Unspoken Customer, many consumers do not trust brands or their communications, therefore overly enthusiastic customer campaigns could be detrimental to businesses.

Consumer 264
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Patagonia sues Nordstrom, claiming counterfeit sales at Rack

Retail Dive

The brand recently stopped selling via the department store and its off-price stores and discovered the alleged fakes this year, per court documents.

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Australia’s Toys ‘R’ Us to open physical stores in the UK

Inside Retail

Children’s goods retailer Toys ‘R’ Us has partnered with British retailer WHSmith to open nine high-street stores across the country. The partnership – led by the Australian-listed Toys ‘R’ Us company – follows last year’s launch of Toys’R’ Us UK e-commerce website which sells a broad assortment of toys and products. The new stores will feature dedicated sections by age, interest and category with interactive experiences along with a key range of products and activi

Shopping 263
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Street Legal: Ebay Expands Authenticity Guarantee to Cover Streetwear

Retail TouchPoints

Ebay has expanded its Authenticity Guarantee to streetwear to help ensure all new and pre-owned items sold for $200 or more can be verified for authenticity. This adds a sixth category to Ebay’s authentication service , which also includes sneakers, watches, jewelry, handbags and trading cards. All eligible streetwear bought and sold in the U.S. will be vetted and verified by Ebay’s professionally trained authenticators, using a combination of physical inspection and technical equipment in

Jewelry 113
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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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Retailers will find it ‘difficult to absorb’ minimum wage rise

Inside Retail

Retail groups have warned of job cuts in the wake of today’s increase in the minimum wage – the size of which has been described by one industry body as “out of touch” The Fair Work Commission (FWC) has boosted the national minimum wage by 5.75 per cent from July 1, coupled with a scheduled 0.5 per cent boost in superannuation guarantee.

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Walmart Switches to Recyclable Paper Bag Mailers and Right-Sized Packaging

Retail TouchPoints

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. One of the biggest impacts is expected from Walmart’s retreat from plastic mailer envelopes for shipping.

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Nike Promotes Converse Veteran to CEO

Retail TouchPoints

Nike , which announced senior leadership changes designed to drive growth and increase integration in May , has made another C-level change. Jared Carver will become the new CEO of Converse , effective June 1, and will report to Nike CEO and President John Donahoe. Carver succeeds Scott Uzzell, who will become VP/GM North America for Nike. Carver has been with the Converse brand for nearly a decade, most recently as VP/GM for Converse’s North America business, where he unlocked strong growth in

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First look: Inside Victoria’s Secret’s first Queensland store

Inside Retail

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The new store, which joins more than 1350 Victoria’s Secret locations worldwide, offers beauty products including modern, fashion-inspired collections, fine fragrances, body care and loungewear. The design reflects the brand’s new Store of the Future retail strategy.

Fashion 242
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CNBC: Dollar General Shareholders Vote in Favor of Worker Safety Audit

Retail TouchPoints

Dollar General shareholders reportedly voted to pass a resolution that calls for the creation of an independent audit into worker safety, according to CNBC. The proposal, which was filed by Domini Impact Investments , asked the Dollar General board to commission an audit looking into the retailer’s worker safety policies and practices. The proposal recommended that the audit include evaluation of practices that could contribute to an unsafe or violent environment, such as staffing capacity.

Planning 105
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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Sophia Pope is the sales and customer success leader for Shipstation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders.

Returns 234
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Retail Brands Have Missed the Mark on NFTs: Three Ways to Get it Right Going Forward

Retail TouchPoints

Retailers never get a rest: there’s always a new digital advertising platform to master. Today, NFT campaigns are the emerging medium. Though standards are scarce, fraud is rife and big wins are few, many retail brands have already tested the NFT waters. As a former digital strategy executive at Starbucks and Amazon, and now a founder of Thred, an AI-driven NFT ratings-and-reviews site, I’ve been keenly following how brands use NFTs to engage with consumers.

Consumer 103
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“So much demand”: Why Country Road Group is investing in mobile apps

Inside Retail

Since the industry-altering impact of the Covid-19 pandemic, retailers have been working to empower their e-commerce offer and connect it more thoroughly to the in-store experience. Research from Data.ai found that consumers are, on average, spending four to five hours per day in apps. However, according to omnichannel tech firm New Store, only 33 per cent of retail businesses operate their own mobile app.

Shopping 147
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Marcus & Millichap Arranges $2.2 Million Sale of Starbucks-Occupied Property in Detroit Suburb

Shopping Center

Royal Oak, Mich. — Marcus & Millichap has arranged the $2.2 million sale of single-tenant property occupied by Starbucks Coffee in the Detroit suburb of Royal Oak. Darin Gross, Ashish Vakhariya… The post Marcus & Millichap Arranges $2.2 Million Sale of Starbucks-Occupied Property in Detroit Suburb appeared first on Shopping Center Business.

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Retail’s returns challenge: How to balance customer demands and overheads

Inside Retail

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Sophia Pope is the sales and customer success leader for ShipStation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders.

Returns 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Retail Evolving: Colleges Thinking Like Retail

Miller Zell

Miller Zell is rooted in developing great retail environments. But as we’ve grown over the past 60 years, we’ve recognized that all public spaces operate as brands that generate customer experiences — both good and bad.

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Arise Dr Robert Esser: Havaianas’ Apac boss and his surprise next role

Inside Retail

After five years of building the Havaianas brand across the Asia Pacific for Brazilian footwear company Alpargatas , Robert Esser has stepped down from day-to-day operations – and is now on his way to becoming a doctor. As he contemplates his next corporate move, Esser has taken an academic sabbatical to complete an exclusive Doctor of Business Administration (DBA) program at Ecole des Ponts et Chausees in Paris, one of 16 executives from around the world in the intake.

Apparel 130
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Sensormatic Solutions Aims to Enhance Inventory Visibility with TrueVUE

Retail TouchPoints

Sensormatic Solutions ’ TrueVUE Cloud was designed to help global retail enterprises reach and maintain inventory accuracy and fulfillment for customers across all channels. The software assists retailers’ understanding of where merchandise is, how it’s moving and how shoppers are interacting with it, and Sensormatic has recently added new enhancements with the goal of addressing modern needs.

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How Mud Australia CEO remains invigorated after 29 years in the business 

Inside Retail

While all of its porcelain homewares are made in its studio in Sydney, hit ceramics brand Mud Australia has taken the world by storm, with 10 stores globally. Founded in 1994, the climate-neutral business is renowned for its craftsmanship , timeless design aesthetic, and products that are built and designed to last. Here, we chat with Mud Australia’s founder, designer and CEO Shelley Simpson about work-life balance, why the business has invested in the Headspace app, monthly massages on-site and

Outdoor 130
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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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Get better security and business outcomes with Cisco Duo and Zero Trust, Cisco Secure

Cisco Retail

Most of us access multiple applications and data every day in our personal lives: from online shopping, to making banking transactions, and accessing health services virtually.

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How to show true leadership through difficult times

Inside Retail

Let’s face it, things have been tough for a lot of people for some time now. The complexities and demands created by the Covid-19 pandemic are far from over and the economic climate has many people doing it tough. While it’s unsurprising that many people and leaders are feeling the strain, the simple truth is how we choose to respond to adversity has the biggest influence on our resilience and the likelihood of success.

Consumer 130
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Walmart Raises Pay for 7,000+ Opticians and Pharmacists

Retail TouchPoints

Walmart is raising salaries for approximately 3,700 pharmacists and more than 4,000 opticians as part of its effort to become an employer of choice for its growing Health & Wellness business. The retailer also is launching an Optician Development Program to help vision associates gain more career opportunities as part of the initiative. Walmart’s average salary for its pharmacists now tops $140,000 annually, not including bonuses and incentives.

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Retail appointments of the week

Inside Retail

New Converse CEO named Nike has announced the appointment of Jared Carver as the new president and CEO of Converse. The move is part of a larger leadership shuffle within the company. Carver, who has been with Converse for over 12 years, will succeed Scott Uzzell, who will transition internally to Nike, as the VP/GM of North America. In his new position, Carver will report to Nike president and CEO, John Donahoe.

Fashion 130
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Nurturing the next generation of climate tech talent

Cisco Retail

As with all 17 UN Sustainable Development Goals adopted in 2015, number 5— Achieve gender equality and empower all women and girls —is an objectively fair aspiration.

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From administration to $65m acquisition: Behind Bevilles’ business turnaround

Inside Retail

Run by the same family for almost 90 years, jewellery chain Bevilles was recently acquired by Michael Hill Jeweller in a $45.1 million deal, which was completed yesterday. The acquisition marked another milestone in the decade-long turnaround of Bevilles, which is now expected to generate over $60 million in revenue by the end of the financial year.

Shopping 130
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Walmart uses AI to inform its security analysts

Retail Wire

Walmart has used artificial intelligence technology to find patterns and make sense of the trillions of pieces of data it generates every year. “There’s scale, and then there’s Walmart scale,” said Rob Duhart, Walmart’s deputy chief information security officer.

ATS 94
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Macy’s slashes outlook after weak Q1

Retail Dive

The department store has fared worse this year than it expected, and is bracing for customers to continue to pull back in coming months.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.

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Five Reasons You Need To Visit the DevNet Zone Every Day of Cisco Live

Cisco Retail

Cisco Live US 2023 is almost here and in case you didn’t have plans to stop by the DevNet Zone every single day ; here are 5 reasons that will more than likely help you change your mind.

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Why is Adore Me selling in Walmart?

Retail Dive

The DTC lingerie brand launched an exclusive line at the retail giant with the help of Gelmart. But how important is wholesale for the brand?

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AI and Flexible Hybrid Environments Key to Frictionless Engagement

Cisco Retail

There is no getting away from it — this hybrid world we find ourselves in is rapidly changing the way we interact and share data, and all for the better.

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Higher shipping costs keep biting into Williams-Sonoma’s earnings

Retail Dive

The retailer has shipped from out-of-market distribution centers and made multiple deliveries for multi-unit products in order to reach customers quicker.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.