Retail TouchPoints

JUNE 1, 2023

Ebay has expanded its Authenticity Guarantee to streetwear to help ensure all new and pre-owned items sold for $200 or more can be verified for authenticity. This adds a sixth category to Ebay’s authentication service , which also includes sneakers, watches, jewelry, handbags and trading cards. All eligible streetwear bought and sold in the U.S. will be vetted and verified by Ebay’s professionally trained authenticators, using a combination of physical inspection and technical equipment in

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Jewelry Apparel Promotions Fashion 283

Inside Retail

JUNE 1, 2023

Customers are becoming increasingly irritated by what they perceive to be aggressive sales approaches in digital marketing communications. According to a report from Customology, dubbed The Unspoken Customer, many consumers do not trust brands or their communications, therefore overly enthusiastic customer campaigns could be detrimental to businesses.

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Advertising Consumer Marketing ATS 264

Retail TouchPoints

JUNE 1, 2023

Dollar General shareholders reportedly voted to pass a resolution that calls for the creation of an independent audit into worker safety, according to CNBC. The proposal, which was filed by Domini Impact Investments , asked the Dollar General board to commission an audit looking into the retailer’s worker safety policies and practices. The proposal recommended that the audit include evaluation of practices that could contribute to an unsafe or violent environment, such as staffing capacity.

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Planning Marketing ATS 266

Inside Retail

JUNE 1, 2023

Children’s goods retailer Toys ‘R’ Us has partnered with British retailer WHSmith to open nine high-street stores across the country. The partnership – led by the Australian-listed Toys ‘R’ Us company – follows last year’s launch of Toys’R’ Us UK e-commerce website which sells a broad assortment of toys and products. The new stores will feature dedicated sections by age, interest and category with interactive experiences along with a key range of products and activi

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail TouchPoints

JUNE 1, 2023

Nike , which announced senior leadership changes designed to drive growth and increase integration in May , has made another C-level change. Jared Carver will become the new CEO of Converse , effective June 1, and will report to Nike CEO and President John Donahoe. Carver succeeds Scott Uzzell, who will become VP/GM North America for Nike. Carver has been with the Converse brand for nearly a decade, most recently as VP/GM for Converse’s North America business, where he unlocked strong growth in

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Promotions ATS 265

Inside Retail

JUNE 1, 2023

Retail groups have warned of job cuts in the wake of today’s increase in the minimum wage – the size of which has been described by one industry body as “out of touch” The Fair Work Commission (FWC) has boosted the national minimum wage by 5.75 per cent from July 1, coupled with a scheduled 0.5 per cent boost in superannuation guarantee.

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Supermarket Consumer ATS 262

Inside Retail

JUNE 1, 2023

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The new store, which joins more than 1350 Victoria’s Secret locations worldwide, offers beauty products including modern, fashion-inspired collections, fine fragrances, body care and loungewear. The design reflects the brand’s new Store of the Future retail strategy.

Fashion 246

Fashion Location Planning Shopping 246

Retail TouchPoints

JUNE 1, 2023

Sensormatic Solutions ’ TrueVUE Cloud was designed to help global retail enterprises reach and maintain inventory accuracy and fulfillment for customers across all channels. The software assists retailers’ understanding of where merchandise is, how it’s moving and how shoppers are interacting with it, and Sensormatic has recently added new enhancements with the goal of addressing modern needs.

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Fulfillment Planning Management 252

Inside Retail

JUNE 1, 2023

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The new store, which joins more than 1350 Victoria’s Secret locations worldwide, offers beauty products including modern, fashion-inspired collections, fine fragrances, body care and loungewear. The design reflects the brand’s new Store of the Future retail strategy.

Fashion 242

Fashion Location Planning Shopping 242

Retail TouchPoints

JUNE 1, 2023

Walmart is raising salaries for approximately 3,700 pharmacists and more than 4,000 opticians as part of its effort to become an employer of choice for its growing Health & Wellness business. The retailer also is launching an Optician Development Program to help vision associates gain more career opportunities as part of the initiative. Walmart’s average salary for its pharmacists now tops $140,000 annually, not including bonuses and incentives.

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Store Operations 251

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

JUNE 1, 2023

Walmart has used artificial intelligence technology to find patterns and make sense of the trillions of pieces of data it generates every year. “There’s scale, and then there’s Walmart scale,” said Rob Duhart, Walmart’s deputy chief information security officer.

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ATS 237

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Sophia Pope is the sales and customer success leader for Shipstation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders.

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Returns Shipping Promotions Fulfillment 234

Retail Wire

JUNE 1, 2023

Chick-fil-A, long a darling of conservative political and religious groups, is now the target of boycott calls by right-wingers who disapprove of the company having a department dedicated to diversity, equity and inclusion.

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Inside Retail

JUNE 1, 2023

Since the industry-altering impact of the Covid-19 pandemic, retailers have been working to empower their e-commerce offer and connect it more thoroughly to the in-store experience. Research from Data.ai found that consumers are, on average, spending four to five hours per day in apps. However, according to omnichannel tech firm New Store, only 33 per cent of retail businesses operate their own mobile app.

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Accounting Shopping Consumer Accessories 147

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

JUNE 1, 2023

Amazon.com has agreed to pay more than $30 million to settle two federal lawsuits that claim the company’s Alexa voice assistant and Ring doorbell violated users’ rights to privacy. The Federal Trade Commission brought the suit against Amazon.

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Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Sophia Pope is the sales and customer success leader for ShipStation, a leading web-based order management and shipping software designed to help retailers efficiently process, fulfil and ship their e-commerce orders.

Returns 130

Returns Shipping Promotions Fulfillment 130

Retail Dive

JUNE 1, 2023

The brand recently stopped selling via the department store and its off-price stores and discovered the alleged fakes this year, per court documents.

Department Stores 139

Department Stores ATS 139

Inside Retail

JUNE 1, 2023

While all of its porcelain homewares are made in its studio in Sydney, hit ceramics brand Mud Australia has taken the world by storm, with 10 stores globally. Founded in 1994, the climate-neutral business is renowned for its craftsmanship , timeless design aesthetic, and products that are built and designed to last. Here, we chat with Mud Australia’s founder, designer and CEO Shelley Simpson about work-life balance, why the business has invested in the Headspace app, monthly massages on-site and

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Outdoor Finance Management Promotions 130

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Retail Wire

JUNE 1, 2023

Advance Auto Parts has lowered its full-year profit guidance as high raw material, labor and freight costs continue to pressure margins. The chain now expects to post earnings per share between $6 and $6.50, down from $10.20 to $11.20 in its previous guidance.

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Inside Retail

JUNE 1, 2023

Let’s face it, things have been tough for a lot of people for some time now. The complexities and demands created by the Covid-19 pandemic are far from over and the economic climate has many people doing it tough. While it’s unsurprising that many people and leaders are feeling the strain, the simple truth is how we choose to respond to adversity has the biggest influence on our resilience and the likelihood of success.

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Management Consumer Marketing ATS 130

Retail Wire

JUNE 1, 2023

Americans who do not identify as lesbian, gay, bisexual, transgender or queer support companies whose employment practices, advertising and sponsorships support the LGBTQ community, according to a survey of more than 2,500 adults surveyed as part of GLAAD’s annual “Accelerating Acceptance study.

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Advertising 100

Inside Retail

JUNE 1, 2023

New Converse CEO named Nike has announced the appointment of Jared Carver as the new president and CEO of Converse. The move is part of a larger leadership shuffle within the company. Carver, who has been with Converse for over 12 years, will succeed Scott Uzzell, who will transition internally to Nike, as the VP/GM of North America. In his new position, Carver will report to Nike president and CEO, John Donahoe.

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Fashion Management Consumer ATS 130

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Retail Wire

JUNE 1, 2023

Macy’s has reduced its full-year forecast after the department store operator saw consumers curtail spending in the spring. The retailer said it expects to mark down more merchandise in the future and is also cutting orders to avoid carrying excess inventory.

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Department Stores Store Operations Consumer 100

Miller Zell

JUNE 1, 2023

Miller Zell is rooted in developing great retail environments. But as we’ve grown over the past 60 years, we’ve recognized that all public spaces operate as brands that generate customer experiences — both good and bad.

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Customer Experience 98

Retail Wire

JUNE 1, 2023

Walmart yesterday said it was increasing wages paid to its 7,700 pharmacists and opticians. Pharmacists will now make an average of more than $140,000 a year. Opticians will now earn more than $22.50 an hour.

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Retail Dive

JUNE 1, 2023

The department store has fared worse this year than it expected, and is bracing for customers to continue to pull back in coming months.

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Department Stores 112

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio

Customer Experience

Retail Wire

JUNE 1, 2023

Retailers and lawmakers have to develop new approaches if they are serious about taking a bite out of organized retail crime rings.

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Consumer 100

Retail Dive

JUNE 1, 2023

Marc Rey was in the top spot for less than two years, and leaves as the beauty brand brings on a new chief financial officer and board chair.

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Cisco Retail

JUNE 1, 2023

As with all 17 UN Sustainable Development Goals adopted in 2015, number 5— Achieve gender equality and empower all women and girls —is an objectively fair aspiration.

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Retail Dive

JUNE 1, 2023

The retailer has shipped from out-of-market distribution centers and made multiple deliveries for multi-unit products in order to reach customers quicker.

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Shipping Marketing 96

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Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.

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