Tue.Nov 12, 2024

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How QR Codes Modernize Holiday Shopping Experiences

Retail TouchPoints

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result? Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail.

Shopping 275
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LSKD’s head of retail operations on leadership, listening and healthy conflict

Inside Retail

Bianca Richards, head of retail operations at Australian athleisure wear brand LSKD , is described by her team as a “retail powerhouse” and the “silent achiever behind the beast that has become LSKD retail. ” Richards has a reputation for executing seamless store openings and leading by listening and fostering an environment that encourages healthy conflict.

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Joseph Cheaney’s Gallery-Esque Retail Boutique on New Bond Street is a Testament to a Wider Cultural Shift in Luxury

Retail Focus

The storied legacy of Joseph Cheaney, a brand synonymous with quality craftsmanship and quintessentially British shoemaking, is entering a new chapter on New Bond Street. Known for its unwavering commitment to innovation and authenticity, Cheaney’s latest boutique represents a strategic move not just in retail location, but in aligning with a broader cultural shift – a renewed appreciation amongst modern consumers for quality, heritage, and an ever-evolving “buy less, buy better̶

Boutique 130
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Shevoke founder shares how Kendall and Kylie Jenner sold out her sunglasses

Inside Retail

Shevoke is the latest Australian brand to enjoy the halo effect of having its product photographed on a Kardashian-Jenner sister. After paparazzi captured Kendall Jenner and Kylie Jenner leaving an event wearing Shevoke sunglasses, the brand has experienced a nearing website-crashing volume of online traffic and sales. But according to Shevoke founder and creative director Lisa Hyde, this viral moment was 10 years in the making.

Wholesale 147
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Läderach Expands UK Presence with New High Street Kensington Store

365 Retail

Swiss premium chocolatier Läderach is expanding its UK footprint with a new store opening at 135 High Street Kensington in early November, celebrating its 200th global location. This marks a major milestone for the brand, which has already established flagship sites on Regent Street, in Westfield London, and within Harrods’ renowned Chocolate Hall.

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Don Grover appointed director of luxury reseller Cosette

Inside Retail

Luxury handbags and accessories retailer Cosette has appointed form Dymocks chief Don Grover as a director. Prior to the appointment, Grover had been supporting Cosette in an advisory role for more than 17 months. He has been in the retail industry for more than 45 years, including roles as stores director at David Jones, CEO at Dymocks, and CEO of Fusion Retail Brands. “I believe in the business and its mission to make luxury goods available at affordable prices,” said Grover. ̶

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Meta Debuts Experiential LA Pop-Up for its Ray-Ban Smart Glasses

Retail TouchPoints

Meta has opened a pop-up shop in Los Angles dedicated to its Ray-Ban smart glasses. Called the Meta Lab , the experiential store concept first debuted at Meta’s Connect conference for developers in late September; now the Melrose Ave. LA pop-up is bringing the experience to the public through Dec. 31, 2024. Image courtesy Meta The LA store is part of a three -part test-and-learn strategy for the retail concept, which began with the Connect pop-up and continues with the limited time LA store.

Shopping 147
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How AI could solve product returns and other supply chain challenges

Inside Retail

Supply chains are becoming more complex and unpredictable than ever. Geopolitical tensions, global trade challenges and increasingly frequent natural disasters are all affecting the manufacture and flow of goods, from securing raw materials to delivering finished products. This affects costs as well as product availability. To navigate this turbulence, supply-chain optimisation will be a critical investment for retailers next year.

Returns 130
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Q&A with Moss Leaders: Inside the Brand’s Rapid Expansion, Store Refreshes, and New Menswear Collections

365 Retail

With a strong start to the AW24 season, Moss is defying the broader retail slowdown affecting much of the high street. Formerly known as Moss Bros, the menswear retailer is forging ahead with an ambitious expansion plan that includes six rapid store refurbishments and a new 2,173 sq ft showroom in London Victoria set to open on 21 November 2024. Following recent launches in prime locations such as Edinburgh , Gloucester Quays , and Bluewater, Moss’ revamped stores reflect the brand’s evolution b

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Singles’ Day delivers e-commerce boost to Chinese retail giants Alibaba, JD.com

Inside Retail

Despite low consumer sentiment and discount fatigue, Chinese spending during the country’s biggest shopping event doesn’t seem to be all doom and gloom. Initially conceived as a celebration of singlehood to counterbalance Valentine’s Day, Double 11 has grown into a weeks-long online shopping festival that this year began mid-October, making it the longest Singles’ Day sales period ever.

Consumer 130
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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Why Asking the Right Questions Matters for Choosing a Price Intelligence Provider

Wiser

In previous posts , we’ve explored various levels and capabilities of price tracking tools. But when you’re evaluating price intelligence solutions, understanding the methodology isn’t enough. You also need to ask the right questions to ensure your vendor delivers long-term value. From our conversations with customers, we’ve identified three key questions you should ask every potential provider: Who is responsible for providing the matching?

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Blister pack recycling program rolls out across Australia

Inside Retail

Pharmacycle has rolled out Australia’s largest blister pack recycling initiative at Chemist Warehouse and My Chemist pharmacies nationwide. The program, in partnership with Chemist Warehouse and Kenvue, allows customers to return their empty blister packs through dedicated Codral-branded Pharmacycle recycling bins. Launched first as a trial last year, the program is now available across Australia, encouraging Australians to take part in a more circular economy.

Returns 264
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Pinterest Aims to Bridge the Divide Between ‘Digital Window Shopping’ and Holiday Buying

Retail TouchPoints

Pinterest has unveiled its most extensive holiday shopping experience yet this year, with more than 1,000 shoppable gift guides from celebrities, brands and publishers as well as a range of new shopping tools. With these new experiences, Pinterest said it hopes to “bridge the gap between digital window shopping and real-world transactions” by helping users find the perfect gift, create personalized shoppable wish lists, and share and shop their gift ideas all in one place.

Shopping 264
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Sportswear brand On marks record third quarter as sales surge 32 per cent 

Inside Retail

Swiss sportswear brand On has posted a “record” third quarter with sales growth exceeding expectations. The company’s net sales jumped 32.3 per cent to CHF635.8 million ($1.1 billion) for the three months ended September 30, driven by a 49.8 per cent increase in direct-to-consumer sales. The Apac region saw the biggest improvement with a 79.3 per cent sales increase during the period.

Consumer 130
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Matalan Strengthens Senior Leadership Team with Key Appointments in Property and Finance

365 Retail

Matalan , the prominent UK-based fashion and homeware retailer, has announced two key senior appointments as part of its ongoing focus on strategic growth and customer-centric initiatives. With over 220 stores across the UK, Matalan is reinforcing its leadership team to drive its property and finance strategy as it continues delivering value to customers in an evolving retail landscape.

Finance 64
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Thule Group to acquire Quad Lock for $500 million

Inside Retail

Thule Group has agreed to acquire phone mount retailer Quad Lock for $500 million, equivalent to 10 times its earnings before interest, taxes, depreciation, and amortisation (EBITDA). The acquisition is expected to increase Thule’s market share in Asia Pacific from 5 per cent to 10 per cent as it gains access to a customer base of motorcycle enthusiasts. “Quad Lock is a global market leader in its niche and, like Thule, has a passion for creating the best products for active adventur

Marketing 263
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Goldsmiths Cheltenham Unveils Expanded Showroom

365 Retail

Located in the heart of Cheltenham in the picturesque Cotswolds, Goldsmiths has opened its newly expanded showroom, bringing a fresh dimension of luxury to this historic town. Known for its regency architecture and thriving cultural scene, Cheltenham now has an elevated destination for luxury watches and fine jewellery enthusiasts. This new showroom offers an enhanced space designed to showcase some of the world’s most prestigious timepieces and jewellery collections, along with a refined custom

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hmv embarks on a new chapter as it expands into books

A1 Retail

Retailer to open over 2,500 sq ft literary space at 363 Oxford Street flagship store playing host to over 4,000 titles with literary events to follow in dedicated performance area hmv is to embark on a new chapter as it expands into the sale of books this November. The move marks the retailer’s first major foray into literature as a standalone offering within its retail space. hmv is devoting an entire floor of its flagship store to its newest venture.

Shopping 105
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Supermarket and beauty industries lead way in positive delivery reviews

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! A seamless warehouse operation is a vital part of many different businesses, directly impacting credibility and customer satisfaction. From the moment an order is placed to its final delivery, efficient warehouse systems reduce lead times, prevent stockouts, and improve productivity.

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Angel Central completes ground floor leasing and outperforms across sales and footfall

A1 Retail

Angel Central, the retail and leisure destination in Islington, has signed Therapie Clinic, marking the destination’s final letting on its ground floor alongside stellar performance CBRE Investment Management has signed Therapie Clinic at Angel Central, its retail and leisure destination in Islington. The deal completes the leasing of the destination’s 90,000 sq ft ground floor and coincides with significant year-on-year sales and footfall growth.

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Harrods Enhances Global Ecommerce with Localized Experiences

Retail TouchPoints

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences. Key features of the Global-e platform that Harrods will be taking advantage of include: Browsing and payment in local currencies; A wide range of local and alternative payment methods; Attractive shipping offerings; Advanced duty and tax calculations and prepayment

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Stripe & Stare launches on-trend chocolate collection

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Sustainable knicker brand Stripe & Stare has launched an on-trend chocolate collection. The collection is available in sizes XS to 4X (UK 6-22) and is available to buy at www.stripeandstare.com now. As always with Stripe & Stare, the collection is made with Tencel Modal fibres, derived from sustainably sourced beechwood trees.

ATS 59
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Beaverbrooks opens first TUDOR watch boutique in Kent

A1 Retail

Family-owned national diamond, jewellery and watch retailer, Beaverbrooks, has partnered with luxury Swiss watch brand TUDOR to open the only TUDOR boutique in Kent’s Bluewater Shopping Centre. The brand-new TUDOR watch boutique, which adjoins the existing Beaverbrooks store, officially opened its doors on Friday 8th November. It is the retailer’s second TUDOR boutique and one of only 10 in the country.

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New Ann Forshaw’s Milk Shed shakes things up at Spar Milnthorpe

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Things have had a shake-up at Spar Milnthorpe with the launch of an Ann Forshaw’s Milk Shed. The new vending machine offering up fresh whole milk and flavoured milkshakes has been placed adjacent to the Spar store and Shell forecourt on the A6.

ATS 59
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Office Depot Partners with Grubhub for Delivery From 800+ Stores

Retail TouchPoints

Grubhub has added its first office supplies retailer, Office Depot , for on-demand delivery of 6,000+ items from more than 800 stores across 42 states. Office Depot also is now part of the Grubhub+ loyalty program, which provides unlimited $0 delivery fees on eligible orders. The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery.

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Arla expands yogurt range with major NPD launches

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Arla Foods, the UKs largest dairy cooperative, has today signalled its ambition to invest and grow its yogurts portfolio, with the launch of new products across its Arla branded range. Arla LactoFREE natural yogurt (400g) is now available – offering all the taste of dairy, but with none of the lactose.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Matalan strengthens senior team with ex-Gymshark and Selfridges hires

Retail Gazette

Matalan has bolstered its senior team with two new hires as it focuses on delivering its strategic plan. James Dorling has been named director of property at the fashion and homewares retailer and will be responsible for overseeing its network of over 220 UK stores. The business said Dorling will ensure that Matalan’s property strategy is optimised, forward-looking and contributing to the business’s wider transformation strategy.

Fashion 115
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Policing Minister vows to protect shopworkers and reverse Tory ‘shoplifters’ charter’

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Policing Minister has vowed to protect shopworkers with tough new measures today amid a ‘horrifying’ rise in violent attacks last year under the Tories. Speaking at the Cooperative Party’s Retail Crime Summit in London on Tuesday, Diana Johnson will say “there is no place for anyone who abuses shopworkers, and we are changing the […] If you wan

ATS 45
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Dorotape announce the expansion of their LoopPET range of digital print films & laminates

Retail Focus

Dorotape is delighted to announce the expansion of their LoopPET range of digital print films and laminates made from post-consumer recycled polyester (rPET). The newest addition to the range, ASLAN Ultratack DRP07 is made using 30% rPET, which is the equivalent of 50, 1.5L recycled PET water bottles. Coated with a special water based high tack permanent adhesive (solvent free), ASLAN Ultratack DRP07 is designed for short to medium term applications on to low energy plastics such as PE and P

Outdoor 130
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Goldsmiths relocates in Cheltenham and opens new larger showroom

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Goldsmiths Cheltenham showroom now features high-end fixtures and fittings to best highlight the enhanced brand offering, by creating the most opulent environment with unparalleled service and a chance to discover some of the finest timepieces in the world.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.