Mon.Oct 28, 2024

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Crafting Engaging Consumer Promotions that Click with Gen Z

Retail TouchPoints

Gen Z is undoubtedly revolutionizing the consumer landscape. Growing up in a digital world, this generation has distinct preferences and expectations that brands need to understand in order to effectively engage them. As brands build out their chance-to-win promotions, attempting to draw in shoppers with sweepstakes and contests, it’s important to consider what will actually appeal to this extremely influential audience with an estimate of $360 billion in spending power (and growing).

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Cettire’s sales rise thanks to higher average order value, active customers

Inside Retail

Cettire , the listed online luxury fashion retailer, says higher average order value and an increase in active customers boosted first-quarter revenue. The company booked sales of $155 million in the three months ended September 30, up 22 per cent from the year-ago period. Gross revenue soared 18 per cent to $198.1 million. Cettire’s average order value rose 6 per cent to $777 while active customers soared 43 per cent to 698,066. “Over the course of the first quarter we addressed the

Fashion 246
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How Can Ecommerce Businesses Get an Edge in Gamification?

Retail Focus

Gamification has been around in the e-commerce industry for a while. After all, it’s one of the best ways to attract customers and boost engagement. The problem is, what happens when everyone’s doing the same thing? When it’s all point systems and freebies, how does an e-commerce business stand out? Gamification in e-commerce is evolving, and it’s crucial that you look for new trends to get an edge on the competition.

ATS 130
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Patagonia Deploys New Resale Tech that Integrates Pre-Owned and New Products

Retail TouchPoints

Patagonia has become the first brand to make use of T r ove ’s new Resale Plugin, which allows brands to seamlessly integrate pre-owned items alongside new products on their existing ecommerce platforms. The Resale Plugin tool is designed to be a low-barrier solution for brands of all sizes to easily integrate resale into their offering. Trove has powered Patagonia’s existing Worn Wear resale program for years, and now Patagonia will be the first partner to adopt the Resale Plugin, further integ

Shopping 299
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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From Side Hustle to Market Leader: How Fraser Smeaton Built Morph Costumes into a Global Fancy Dress Giant

365 Retail

Fifteen years ago, Fraser Smeaton’s journey into the fancy dress business began unexpectedly during a weekend in Dublin. A friend’s spandex morphsuit became the centre of attention, drawing laughter and questions from everyone they encountered. Spotting a business opportunity, Fraser, his brother Ali, and friend Gregor Lawson launched what would eventually become Morph Costumes , starting with a small investment and a basic website.

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Rent the Runway Names Fab.com Founder as Chief Product Officer

Retail TouchPoints

Retail and resale veteran Bradford Shellhammer will join Rent the Runway as Chief Product Officer effective Oct. 29, 2024, according to a LinkedIn post by CEO Jennifer Hyman. Shellhammer was most recently Chief Product Officer at the Etsy-owned musical instrument marketplace Reverb , and prior to that he held jobs with increasing responsibility at Ebay for more than six years.

Planning 283

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Merry Hill pens book deal as Waterstones becomes 25th brand to invest in the destination in 2024

Retail Focus

Merry Hill is celebrating a landmark year for tenant commitments, with 25 deals completed in 2024, representing 110,000 sq ft of space at the top 10 UK retail and leisure destination. Renewals formed over half of these, underscoring Merry Hill’s performance, where leading brands succeed and want to stay long-term. The 15 brands that have renewed at Merry Hill this year span its diverse line-up, including British book retailer Waterstones, which covers two floors near the flourishing Leisure Quar

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Merry Hill Pens Book Deal as Waterstones Becomes 25th Brand to Invest in the Destination in 2024

365 Retail

Merry Hill is celebrating a landmark year for tenant commitments, with 25 deals completed in 2024, representing 110,000 sq ft of space at the top 10 UK retail and leisure destination. Renewals formed over half of these, underscoring Merry Hill’s performance, where leading brands succeed and want to stay long-term. The 15 brands that have renewed at Merry Hill this year span its diverse line-up, including British book retailer Waterstones, which covers two floors near the flourishing Leisure Quar

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Party City Taps Instacart for Same-Day Delivery

Retail TouchPoints

Customers can now shop from over 700 Party City stores on Instacart for same-day delivery in as fast as one hour. The new delivery partnership bolsters Party City’s existing availability on delivery platform DoorDash while also increasing Instacart’s assortment of non-grocery items, including decorations, seasonal tableware and other party supplies.

Planning 278
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QUIZ Reopens Refurbished and Expanded Store in Craigavon

365 Retail

QUIZ , the omni-channel fashion brand, has re-opened its newly refurbished and expanded store in Rushmere Shopping Centre, Craigavon, Northern Ireland. The updated space features an enhanced layout aimed at providing a more premium shopping experience, with added space allowing for a broader selection of QUIZ’s fashion offerings. The redesign sees the store now occupying 3,400 square feet, including the addition of a second floor, doubling the previous 1,800 square feet.

Fashion 64
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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Helping intensify Alo Yoga’s London expansion

Retail Focus

The luxury activewear brand is a favourite among celebrities such as Taylor Swift and Kendall Jenner, and is set to make an even greater impact in London, with new stores opening on the Brompton Road and Covent Garden respectively. Founded in Los Angeles in 2007, Alo Yoga offers a stylish and comfortable selection of high-end activewear and loungewear, that is versatile and can be worn from studio to street, as well as offering a range of accessories and wellness products.

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‘Sneaky’ Kogan ticked off by Kiwi regulator

Inside Retail

Kogan Australia , the parent of online electronics retailer Dick Smith, has received a warning from the New Zealand Commerce Commission for potentially misleading customers about its online membership subscription. The regulator launched an investigation after consumers complained they were unknowingly given a 14-day free trial of the ‘First’ membership.

Consumer 246
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Gandys announces New London store inspired by travel and purpose-driven design

Retail Focus

British brand Gandys is proud to announce the opening of its new store at 66 Neal Street in the vibrant area of Covent Garden in London. This exciting new location will showcase the best of their collections, inspired by travel, designed for longevity and crafted to be cherished for a lifetime of adventures. From sturdy waxed cotton bags and backpacks to weatherproof jackets, layering pieces and leather accessories, each item is made to see the world.

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Myer signs deal to acquire Premier Investments’ Apparel Brands

Inside Retail

Myer has signed an agreement to acquire Premier Investments’ Apparel Brands business in Australia and New Zealand, in exchange for shares. Myer will acquire the brands Just Jeans, Jay Jays, Portmans, Dotti, and Jacqui E for 890.5 million new, fully paid ordinary shares. Myer will also receive $82 million of cash from Premier. The deal is expected to deliver combination benefits of at least $30 million earnings per year on a run-rate basis over the short to medium term.

Apparel 246
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Nestlé Lindahls launches new Protein Pouches and Chocolate Brownie pudding

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Nestlé Lindahls, the high-protein dairy brand from Lactalis Nestlé, has continued the extension of its high protein range with the introduction of its new Blueberry and Caramel protein pouches and Chocolate Brownie protein pudding.

ATS 52
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Newmark Retail advises Optical Center on its entry into the UK market with 10 London stores

Retail Focus

Newmark Retail UK & EMEA has advised French Optician and audiologist Optical Center in entering the UK market, securing its first 10 stores in London. The most recent store opening in the capital is located at 42 Braccan Walk, Bracknell and spans over 2,000 sq ft, featuring inhouse opticians, optometrists and audiologists as well as high-end brands of eyewear to choose from such as Ray-Ban, Oakley and Gucci.

Marketing 130
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7-Eleven Plans 500 New ‘Food-Forward’ Stores by 2027

Retail TouchPoints

Seven & i Holdings , parent company of 7-Eleven , plans to open 500 new “food-forward” convenience stores between 2025 and 2027. The “New Standard” stores will be larger than traditional 7-Eleven stores and will include expanded fuel offerings as well as digital innovations to support more frictionless shopper journeys. The c-store giant’s road to the new store design began with its Evolution store format, which was launched in March 2019 with a store in Dallas.

Planning 277
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Fatface slumps to loss post-Next acquisition

Retail Gazette

Fatface fell to a loss during its latest financial year, despite claiming it had “focused on profit over sales growth” The fashion brand saw pre-tax losses slump to £3.2m for the 35 weeks ended 27 January, from a £19.5m profit the year prior. The retailer noted it had seen exceptional costs of £7.9m for the period, which it said mostly related to its acquisition by Next last year.

Fashion 113
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Beating expectations: Is Hermes immune to the global downturn?

Inside Retail

The prevailing economic headwinds that have affected various sectors of the global economy seem to have had minimal impact on the luxury bag maker Hermes. The company has posted a sales increase of 11.3 per cent for the quarter ended September, exceeding the expectations of investors and industry experts, who had anticipated lower growth given the challenging economic climate.

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Brighton Gin launches limited edition Spice Circuit Gin in collaboration with Chef Kanthi Thamma

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Brighton Gin is delighted to announce an exciting new chapter in its gin journey with the release of its new Spice Circuit gin. Made in collaboration with Hyderabad-born, Brighton-based chef Kanthi Thamma, the Spice Circuit gin champions spices and botanicals such as green cardamom, black pepper, mace, and the hero of the gin, curry leaf. […] If y

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Technogym Opens New Retail Boutique in London’s Piccadilly

365 Retail

Technogym has unveiled its latest retail boutique in London, situated at 71 Piccadilly. Spanning over 180 square metres, the new space is designed to immerse visitors in a comprehensive wellness lifestyle experience. The boutique offers access to Technogym’s high-end products, cutting-edge fitness technology, and a host of wellness services tailored for in-home exercise.

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Kmart’s Anko brand to open first Philippine store

Inside Retail

Kmart Australia’s general merchandise brand Anko is opening its first Philippine store in Glorietta 2 next month. “Driven by our ambition to make everyday living brighter, we provide products that customers will love and use every day at prices that are irresistibly low,” said Anko Philippines in an Instagram post. Anko Philippines will offer products across home, toys, beauty, nursery, pet products, fitness, arts and craft, and travel categories.

Marketing 130
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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Lidl GB Accelerates Expansion with 10 New Stores Ahead of Christmas

365 Retail

Lidl GB is advancing its national expansion with the scheduled opening of 10 new stores before Christmas, a move set to create approximately 400 new jobs. This latest development extends Lidl’s reach into a range of UK communities, spanning locations from Berwick Green in Bristol and Bovey Tracey in Devon to Stirchley in Birmingham, with the retailer’s core mission remaining the provision of high-quality, affordable food to households throughout Great Britain.

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Built For Athletes introduces first ever tote bag

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Premium fitness brand, Built For Athletes, has announced the launch of its first shoulder bag, the 20L Tote Bag, as the latest addition to its range of high quality bags and accessories. The tote design will be available to purchase online from the brand’s website from 11am BST on 21st September 2024, priced at £49.99. […] If you want more informat

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Alibaba agrees to US$433.5 million shareholder lawsuit settlement

Inside Retail

China’s Alibaba said on Friday it had agreed to pay US$433.5 million to settle a US class-action lawsuit filed by investors alleging monopolistic practices by the e-commerce giant. Alibaba denied wrongdoing, saying it entered the settlement to avoid the cost and disruption of further litigation. The proposed settlement was filed in federal court in Manhattan and requires the approval of US District Judge George Daniels.

Marketing 173
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O2 Motion data reveals increase in high street footfall

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Virgin Media O2 Business’ latest Movers Index reveals 90% of workers have signed up to at least one loyalty programme as half of Brits (48%) are in the office five days a week. The quarterly Movers Index, now in its second year, is based on combining anonymised and aggregated UK movement data from O2 Motion* […] If you want more information Retail

ATS 52
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Redefining the Contact Center with Jonathan Rosenberg

Hyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively balance customer self-service with personal interactions in high-stakes situations? How does AI contribute to transforming contact center agents into brand ambassadors? Why is empathy important in customer service interactions, and how can AI complement this human trait?

Returns 75
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Newmark Retail advises Optical Center on its entry into the UK market with 10 London stores

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Newmark Retail UK & EMEA has advised French Optician and audiologist Optical Center in entering the UK market, securing its first 10 stores in London. The most recent store opening in the capital is located at 42 Braccan Walk, Bracknell and spans over 2,000sq ft, featuring inhouse opticians, optometrists and audiologists as well as high-end brands of

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Avoid Costly Damages: The Benefits of Prompt AC Emergency Repair

Retail Focus

A commercial air conditioning system is a vital component for many businesses. From maintaining a comfortable atmosphere for customers and employees to safeguarding temperature-sensitive equipment, the reliability of an AC unit is critical. However, when a sudden breakdown occurs, delaying repairs can lead to costly damages, energy inefficiency, and prolonged downtime.

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Waterstones upgrades Merry Hill store and adds new shopfront

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Merry Hill is celebrating a landmark year for tenant commitments, with 25 deals completed in 2024, representing 110,000 sq ft of space at the top 10 UK retail and leisure destination. Renewals formed over half of these, underscoring Merry Hill’s performance, where leading brands succeed and want to stay long-term.

ATS 59
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.