Sun.Jan 22, 2023

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Woolworths to close 250 in-store butchers

Inside Retail

Woolworths says it will close 250 of its in-store supermarket butchers by March as customers continue to trend towards pre-packaged meat. “We’ve recently conducted a review into our in-store butcher shops and found that they account for just 4 per cent of meat sales as customers continue to move towards our more convenient pre-packaged options,” the company told ABC. “We deeply regret the impact of this decision on the team members who work in our butcher shops and we kno

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Survey: Many Retailers Reluctant to Innovate

VMS

Less than a fifth (17 percent) of retailers can be considered true innovation leaders, despite the majority recognizing the critical importance of such forward thinking for growth. That’s one of the major findings contained in a survey of 233 retail executives undertaken by Incisiv and Toshia Global Commerce Solutions. The survey found that innovation leaders outperform their non-leader counterparts in several key business metrics.

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Booktopia finds path towards $12 million+ earnings boost

Inside Retail

Pureplay retailer Booktopia says it has identified several business initiatives it expects will boost its bottom line by between $12 million and $15 million during the next financial year. In a business update filed with the ASX, the company said the initiatives are a response to “changing consumer sentiment, greater competition online and inflation”.

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Fashion Goes Tech: The Rubik Model and Patagonia

Fashion Retail

Part II of Supply Chain in Fashion The Rubik Model Today, retail is not only about the “what” (product) but about the “how” (experience). It’s a configuration model like the Rubik cube, a flexible model with many possibilities: standard collections, capsules, customization, renting, resale, subscription boxes, and so on.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Hitting the books: the importance of back-to-school for Aussie retailers

Inside Retail

For some retailers, ‘back to school’ sits with Black Friday, Christmas and Boxing Day as the most important, revenue-driving dates in the calendar. It enables specialty brands to reach target audiences, who are stocking up on clothes, supplies, technology requirements and other essentials ahead of the school year. It can also set retailers up for success in the year ahead, with data from Finder demonstrating that parents will spend $11.4 billion on back-to-school costs in 2023.

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Engineered to Order Your Way, Right Away

Global Shop

When you encounter a customer with high-level requirements yet lacking detailed specifications, you’re likely manufacturing in the engineer-to-order (ETO) space. Differing from their make-to-order counterparts, ETO manufacturers face a unique set of challenges. As an ETO manufacturer, do you find yourself asking the following questions: How can I stay organized with so many customer-supplied design documents?

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Top 5 Customer Service Articles of the Week 1-23-2023

Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better

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Why Rent the Runway’s partnership with Amazon is a game-changer

Inside Retail

Leading clothing rental platform Rent the Runway has secured a major partnership with Amazon Fashion. The global retail behemoth will launch a Rent the Runway storefront on the marketplace’s website. Offering Amazon shoppers access to thousands of gently used rental fashion and new items from The Design Collective range. The Rent the Runway store on Amazon will sell hundreds of styles from its inventory including categories such as casual wear, workwear, and occasional wear.

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Brisbane Airport seeking premium food and QSR brands

Inside Retail

Brisbane Airport has announced it is on the hunt for 10 premium food and beverage, and seven QSR brands, to open in the Domestic Terminal. Martin Ryan, Brisbane Airport Corporation executive general manager commercial, is excited about the next stage in the airport’s development. “It’s been amazing to see the incredible bounce back of domestic travellers post-Covid, and the fervour in which they have taken to the new cuisines and offers we released in the Northern Terminal in 2019.

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It’s time for retailers to put the ‘serve’ back into self-serve

Inside Retail

Love them or leave them, self-serve checkouts are now part and parcel of the grocery shopping experience. Many in the industry view these kiosks as quick and convenient, but personally, I’m not so sure. Have you seen the conveyor belt self-checkouts that Coles has been rolling out over the last few years? Basically, it’s like a typical staffed checkout but without an actual Coles team member serving you.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.