Retail TouchPoints
JULY 7, 2025
Because no amount of marketing spend can win back a customer who feels like your platform failed them. Three Disruptors that Break Checkout Without Warning Behind every unexpected drop-off is a gap between what the customer expects and what the system delivers. And it breaks the relationship.
Retail TouchPoints
AUGUST 7, 2023
And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.
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Retail TouchPoints
JUNE 23, 2022
For example, rather than make shoppers type in identical data for their billing and shipping addresses, allow them to check a box if those addresses are the same. Another easy step: Drop account creation requirements and allow guest checkout. Even better, allow their digital wallet to automatically populate those checkout fields.
Retail TouchPoints
SEPTEMBER 28, 2020
With the coronavirus pandemic forcing businesses to shutter their brick-and-mortar outlets and target customers online to simply stay afloat, many have had to drastically increase their digital marketing spend. However, with the crisis decimating so many companies, most don’t have the funds to do so.
Inside Retail
JUNE 27, 2021
We will implement the same processes as we have done previously, with our Ship From Store functionality pointing to these stores as a priority,” Antony Hampson, general manager of ANZ for Superdry, told Inside Retail. A lot of people pulled back media spend,” Makejev told Inside Retail. “A Potential impact on the supply chain.
Retail Geek
MARCH 15, 2024
One of the things I maybe should have said up front or maybe apparent to a lot of people is T-Moves marketing spend isn’t just that Super Bowl ad. They’re spending a fortune on digital ads and almost certainly losing a lot of money on every sale. There’s a tariff one and a shipping one.
Retail Geek
MAY 5, 2025
Scot [45:47]The shipping notifications were actually very clean uh everything was double communicated so I I got a you know so Amazon. And and I know that perplexity paid a multiple of that to to the merchant to get the merchant to ship next day delivery. Right cuz I I pocket that twenty 5 dollars in shipping on each 1 of those.
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