The Future of Shopping: What to Expect in 2032
Retail TouchPoints
APRIL 12, 2022
AI and robotics will be widespread: By 2032, you should expect pickup only grocers to be open throughout the U.S., In addition, grocers will use robotic MFCs (microfulfillment centers) to pick and pack their goods from the store locations. Apps as a concept will remain, but the next experience will be far more integrated.
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