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Matsuya’s director Takehiko Furuya on the department store’s digital launch

Inside Retail

Japanese department store Matsuya has introduced a digital platform with a click-and-collect service including tax refunds in a bid to tap into the growth of international tourists. Established in 1874 as a kimono retailer, Matsuya Co operates department stores in Tokyo’s Ginza and Asakusa districts.

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Exploring the Different Types of Store Formats for Retail Success

Small Biz Trends

Discount retailers focus on affordability, and specialty stores cater to unique interests. Next, let’s explore how department stores and chain stores fit into your shopping strategy. Discount retailers provide affordable products, targeting budget-conscious shoppers while often hiring entry-level employees.

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Myer’s strategic moves suggest the future of retail is consolidation and loyalty

Inside Retail

However, Gray did counter his praise of Wirth with a caveat, suggesting that there’s still room for Myer to explore more in-store curation to deepen brand experience and connection with their target market. If Myer is the answer, what’s the question?

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Mass brand premiumisation; a promising brand strategy?

Retail Focus

Targeted marketing campaigns further amplify these efforts, spotlighting premium product lines like Ritter Sports Nut Selection to ensure they resonate with the intended audience. 3 – Investment requirements: Premiumisation often requires significant investment in product development, marketing, and retail experiences.

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Why retailers view CX as a ‘nice-to-have’ rather than a core driver of revenue

Inside Retail

Chasing touchpoint fixes instead of journey transformation Why retailers make this mistake: Businesses tend to focus on isolated problems, like speeding up transactions or improving chatbot responses, without looking at the entire customer journey or understanding their target market’s path to purchase.

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How retail narratives shape customer experience and brand loyalty

Inside Retail

It had created confusion with its target market and was feeling the cost of doing so. Here are some examples: Department stores were declared obsolete until some smart ones redefined themselves as experiential hubs.

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Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

Retail TouchPoints

When you look at the main target market and segment of IKEA, they’re usually younger, and the younger segment is usually in a segment that cares most about this. The department store was ahead of Target ( 70.8 ) and Walmart ( 67.6 ), and its Sii of 67 also put it in the top four for this category.