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Revealed: How retailers can satisfy consumers facing cost-of-living challenges

Inside Retail

Choco Up’s founder and CEO Percy Hung says e-commerce has revolutionised the way consumers shop with today’s shoppers demanding personalised experiences, seamless transactions, and swift delivery – all while expecting exceptional value and quality. Finding out it’s unavailable feels like a dead end.

Consumer 130
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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare.

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Reinventing the phone shop: Dialling up the experience

Retail Gazette

Just a decade ago, high streets and malls were awash with mobile phone shops with a seemingly endless number of places to peruse the latest Blackberry or Samsung Galaxy. That’s not to say the mobile phone shop is dead. As telco retailers look to become more experience-led, is this the end of the phone shop as we know it?

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RFID is a key technology in digital transformation

365 Retail

Technology has advanced significantly and with brands now moving into their busiest season, consumers will continue to opt for convenient shopping both online and on the high street for the ideal purchase. . This way, they can enable the delivery of excellent shopping experiences. Fulfilment execution. Collaborative ecosystems.

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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

Retail Minded

The key to this lies in not being distracted by the minutiae of how an order is necessarily placed, but rather, concentrating on where it ultimately gets fulfilled. 21 st century retailers need to understand that the store will remain a significant channel for generating revenue, customer engagement and fulfilment opportunities.

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Getir and the rapid rise – and equally rapid downfall – of speedy grocery

Retail Gazette

Turning a blind eye to the mediocre performances of longer standing competitors Deliveroo, Amazon and Just Eat, venture capitalists and start up CEOs forged their way to misguided glory, chasing mirages of untold successes down a dead end path. Essentially a high street store with no shop front.