Customer Retention, Planning, Returns and Shipping

Planning to sell online in the US? Here are some tactics to ensure success

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning

Planning Shipping Returns Customer Retention

Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. Shorter return windows generally mean more sales taking place in December.”

Returns

Returns Fulfillment Shipping Checkout

How to Make Sense of the Complex Modern Grocery Retail Landscape

Retail TouchPoints

APRIL 12, 2023

still plan to cook more at home. The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. With the right financial planning in place, here are some scenarios grocery outlets could consider to remain competitive: 1.

Supermarket

Supermarket Grocer Customer Retention Checkout

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. Stand Out Beyond Free Shipping .

Drop-Shipping

Drop-Shipping Shipping Outdoor Customer Retention

Stores are back, but will the inventory be there?

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. This could even extend to identifying online stock and shipping it directly to the customer’s home.

Supply Chain Management

Supply Chain Management Customer Retention Inventory Management Customer Experience

Harris Poll Survey: How Supply Chain Operations Impact Customer Satisfaction During Coronavirus and Beyond

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. This objective necessitates thorough production planning. Truck driver shortages.

Supply Chain Management

Supply Chain Management Customer Retention Fulfillment Shipping

What investors want: The four e-commerce metrics that matter most

Inside Retail

MARCH 28, 2022

This means not just looking at the cost of the product and the number of units you’re selling, but also being clear on your costs around freight and logistics, tariffs, shipping to customers, warehousing and merchant fees. Know your Return on Advertising Spend (ROAS). No metric is an island.

Advertising

Advertising Customer Retention Drop-Shipping Merchant Services

Multi-channel Commerce in Retail

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers.

Payment Services

Payment Services Fulfillment Returns Customer Retention

eCommerce Logistics for Retail Stores

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

Payment Services

Payment Services Drop-Shipping Shipping Inventory Management

eCommerce Logistics for Retail Stores

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

Payment Services

Payment Services Drop-Shipping Shipping Inventory Management

How To Optimize Your Retail Logistics Strategy

Retail Minded

MARCH 8, 2023

This article provides a list of strategies that can help your retail business create a progressive logistics plan. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment

Fulfillment Customer Retention Shipping Management

10 Most Important Ecommerce KPIs to Measure in 2023

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. It provides insight into which products generate the highest return on investment. However, a good rule of thumb is CLV should be 3:1 of customer acquisition cost (CAC).

Customer Retention

Customer Retention Returns Payment Services Promotions

Making 2023 Successful for Retailers: A Conversation Between Leaders Discussing Technology, Tips & Timing

Retail Minded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. Unlike other businesses, an unprecedented influx of ecommerce during quarantining (and little time to prepare) forced Sonos to accelerate their plans.

Merchant Services

Merchant Services Customer Retention Customer Experience Planning

5 Top Customer Service Articles of the Week 11-29-2021

Hyken

NOVEMBER 29, 2021

If you are in a business that ships merchandise, then you must read this article. 5 Smart Strategies That Help Avoid Losing Loyal Customers by Natalya Bucuy. Navigating all of this requires a good plan. This article will give you several questions to consider using as conversation starters in your next planning meeting.

Customer Experience

Customer Experience Shipping Planning Returns

Brand Loyalty is Put to the Test

Rangeme

NOVEMBER 26, 2021

According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. Most (80%) shoppers who started using a private brand during the pandemic plan to keep using it when the pandemic subsides.

Consumer

Consumer Customer Retention Shopping Fulfillment

6 of the Best Ways to Retain Customers in Retail

Indigo 9 Digital

JULY 24, 2023

If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base. Are you leaving money on the table that could come from customers you already have? If you are here are six tips you should consider to increase your customer retention rate. Sell great products.

Customer Retention

Customer Retention Drop-Shipping Consumer Fast Fashion

Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI). This will ensure timely deliveries of products and materials.

Payment Services

Payment Services Consumer Inventory Management Promotions

Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI). This will ensure timely deliveries of products and materials.

Payment Services

Payment Services Consumer Inventory Management Promotions

Experience Retail Today

Planning to sell online in the US? Here are some tactics to ensure success

Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Webinars

Trending Sources

How to Make Sense of the Complex Modern Grocery Retail Landscape

Webinars

5 Ways Retailers Can Tackle Wavering Customer Loyalty

Stores are back, but will the inventory be there?

Harris Poll Survey: How Supply Chain Operations Impact Customer Satisfaction During Coronavirus and Beyond

What investors want: The four e-commerce metrics that matter most

Multi-channel Commerce in Retail

eCommerce Logistics for Retail Stores

eCommerce Logistics for Retail Stores

How To Optimize Your Retail Logistics Strategy

10 Most Important Ecommerce KPIs to Measure in 2023

Making 2023 Successful for Retailers: A Conversation Between Leaders Discussing Technology, Tips & Timing

5 Top Customer Service Articles of the Week 11-29-2021

Brand Loyalty is Put to the Test

6 of the Best Ways to Retain Customers in Retail

Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

Adapting To Changing Consumer Behavior: Strategies For Indie Retailers

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